I stayed here recently to have an extra day in London after being at the O2 for a recent 2 day event. I'd already contacted the Hotel about leaving my bags at the Hotel to go catch a show and some shopping etc which I was thankfully able to do so before checking in.
Upon returning, I checked in and retrieved my luggage. The staff asked if I wanted a hand with my luggage which I refused and said I would be fine. What I didnt realise was that the room I was in was on the 3rd / 4th floor and there was no lift, which I was not informed about sadly.
The room itself was fine, but nothing special. The A/C worked thankfully, but upon my late return from a night out had little sleep due to the sound of traffic even with the windows appearing shut, especially as it reached early morning.
I checked out, in order to catch my flight and the receptionis seemed more concerned if I had used the Mini bar, which I knew nothing about or that the room even had one, rather than if I'd had a pleasant stay.
As the title suggests, its the little things and I understand that its an older building which probably isnt suitable for a lift.
Its a great property for the money you pay, but with so many more options availible, I'll probably be looking elsewhere next time.