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Reviews of ibis London Heathrow Airport

3 out of 5
ibis London Heathrow Airport
112 Bath Road, Middlesex, Hayes, England

Reviews

7.8

Good

Rating 10 - Excellent. 691 out of 1913 reviews" "
Rating 8 - Good. 618 out of 1913 reviews" "
Rating 6 - Okay. 294 out of 1913 reviews" "
Rating 4 - Poor. 162 out of 1913 reviews" "
Rating 2 - Terrible. 148 out of 1913 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet!!
Stayed 1 night in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, efficient check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Apr 2024

6/10 Okay

saif ul

Stayed 6 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mohammed

Travelled with partner
We booked and was confirmed room with double bed but got room with two single beds did inform staff but couldn't get the issue resolved even though we showed the booking confirmation clearly stated room with double bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location the breakfast was amazing. The rooms was very comfortable. Definitely I will do it again.
Stayed 1 night in Apr 2024

10/10 Excellent

Cho Yin

Liked: Cleanliness, amenities, property conditions & facilities
Good and professional hotel.
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a retro, refreshed 70s shabbiness, think brown carpets and plywood, but generally clean. Can take the Hotel Hoppa bus to the hotel, 6.8 pounds one way (gouging at each step), takes about 20 min. Staff super helpful
Stayed 1 night in Apr 2024

4/10 Poor

Precious

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Checked in Found Dirty Sheets.
Stayed 1 night in Apr 2024

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude manager and restaurant staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

6/10 Okay

Sue

Liked: Staff & service
Good price for the area
Stayed 1 night in Apr 2024

10/10 Excellent

Rajithangani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple book in with helpful and friendly receptionist.
Stayed 1 night in Apr 2024

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Muhammad Awwal, Kano

Courteous staff and clean room. Heating wasn't very good
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind staff.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Liked: Cleanliness
Close to terminal. Basic but comfortable..
Stayed 1 night in Apr 2024

6/10 Okay

Ancele

Disliked: Staff & service
Overall it was okay but need not enough staff.
Stayed 5 nights in Apr 2024

8/10 Good

Harel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, descent price
Stayed 1 night in Apr 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service
Reception staff helpful. Hotel did what we needed in prividing somewhere at reasonable price near Heathrow.
Stayed 1 night in Apr 2024

2/10 Terrible

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
I arrived at 2200 to check-in after a long travel. The IT system "just broke" and couldn't be fixed with no backup plan of any kind. I was transferred to another hotel and checked in there at 0200.
Stayed 1 night in Apr 2024

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Computer system was down. Took one hour and a half to find alternative which involved taking us by minibus to another Ibis Hotel 20 minutes further away from airport. During wait we were offered a limited free drink in the bar. Will never stay with this chain of hotels anywhere again!
Stayed 1 night in Apr 2024

8/10 Good

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what I needed
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Good facilities.
Stayed 1 night in Mar 2024

6/10 Okay

Makedah

Liked: Cleanliness
For a budget hotel is okay, super small, nothing much in the room, but overall was fine to stay for a night when catching a flight
Stayed 1 night in Mar 2024

6/10 Okay

Janice

Travelled with partner
Ibis is an okay choice for an airport hotel. It’s much more convenient if you have a car - not so good for public transport, and one of the last Hoppa stops. Room is basic but clean - no frills at all. Clean and safe place for a night but nothing more - but then, would you really want to spend more than one night on Bath Rd?
Stayed 1 night in Apr 2024

10/10 Excellent

Susinn

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff decent food👍
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

The bed and pillows were lumpy and uncomfortable. The foyer had a strong smell of cigarettes. The lack of information in the room was unhelpful.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Convenient, cost effective, did the job for my overnight stay
Stayed 1 night in Apr 2024

8/10 Good

Ralph

Liked: Cleanliness, staff & service
Lobby wis nice, food is good, and overall very simple to check in and to dine. Parking very limited and rooms are dimly lit and dated, although clean.
Stayed 1 night in Apr 2024

6/10 Okay

MARINA, Westlake Village

Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Lovely hotel that caters to airport travellers. Appreciated the amenities that were available 24 hours, and the proximity to the airport. Room was small and clean, and the renovated bathroom was a perk.
Stayed 1 night in Apr 2024

6/10 Okay

Lang

Travelled with partner
Liked: Staff & service
Standard Ibis cheap hotel. Good access to Heathrow with regular shuttle. Recommended for pre or post flight overnight with bar and basic restaurant.
Stayed 1 night in Apr 2024

6/10 Okay

Hani

Small rooms with just bed and very tight washroom
Stayed 1 night in Mar 2024

10/10 Excellent

Ruby

Stayed 1 night in Apr 2024

10/10 Excellent

CARMINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's an airport hotel, okay for a night. Location is not the best, being quite a ways along Bath Rd, and theres really nothing close by for a bite. Room is adequate, clean if basic.
Stayed 1 night in Apr 2024

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Clean quiet. Transit right outside the hotel. I would stay there again
Stayed 9 nights in Mar 2024
Response from Shakeb on 3 Apr 2024
Dear Sean,Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent stay at IBIS London Heathrow Airport and that you found our hotel to be clean, quiet, and conveniently located for transit.Your positive feedback is greatly appreciated, and we're thrilled to know that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable stay in the future. If you need any assistance with your future reservations or have any additional feedback to share, please feel free to reach out to us.Warm regards,Shakeb RahamanFront Of House Team LeaderIBIS London Heathrow Airport

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy access to the property and the public transportation which is outside
Stayed 1 night in Mar 2024

8/10 Good

Allan

Travelled with partner
Good proximity to airport and London attractions
Stayed 2 nights in Mar 2024
Response from Shakeb on 30 Mar 2024
Dear Allan,Thank you for sharing your feedback about your recent stay at IBIS London Heathrow Airport.We're pleased to hear that our hotel's proximity to both the airport and London attractions met your needs during your visit. Providing convenient access to transportation hubs and popular tourist destinations is a priority for us, and we're glad that we could contribute to your enjoyable stay.We appreciate your positive comments and hope to have the opportunity to welcome you back for another great stay in the future. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly.Best regards,Shakeb RahamanFront Of House Team MemberIBIS London Heathrow Airport