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Merchant Quarters

3.5 star property

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Close to Liverpool Pier Head Ferry Terminal and Liverpool ONE, Merchant Quarters has plenty to offer. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Two Bedroom Apartment (4 adults)

1 bedroom, individually furnished, iron/ironing board, free WiFi

Two Bedroom Apartment (4 adults)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Apartment (2 Adults)

1 bedroom, individually furnished, iron/ironing board, free WiFi

One Bedroom Apartment (2 Adults)

  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Located in The Docks neighbourhood, Merchant Quarters is connected to a shopping centre. Liverpool Pier Head Ferry Terminal and Royal Albert Dock are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit The Beatles Story Museum and Knowsley Safari Park. Looking to enjoy an event or a game? See what's going on at M&S Bank Arena or Anfield Stadium. Visit our Liverpool travel guide
View more Apartments in Liverpool
Map
William Jessop Way, Liverpool, England, L3 1EJ

What's nearby

  • Royal Liver Building
    Royal Liver Building
    5 min walk - 0.3 miles
  • Liverpool ONE
    Liverpool ONE
    8 min walk - 0.4 miles
  • Cavern Club
    Cavern Club
    9 min walk - 0.5 miles
  • Royal Albert Dock
    Royal Albert Dock
    12 min walk - 0.7 miles
  • The Beatles Story Museum
    The Beatles Story Museum
    15 min walk - 0.8 miles

Getting around

  • Liverpool James Street Station
    8 min walk
  • Liverpool (LPL-John Lennon)
    32 min drive

Restaurants

  • the coffee. ザ・コーヒー
    6 min walk
  • VU Bar
    3 min walk
  • Bean
    2 min walk
  • Starbucks
    7 min walk
  • Panoramic 34 Restaurant
    5 min walk

About this property

Merchant Quarters

  • Apartment near Royal Albert Dock
  • Close to Liverpool Pier Head Ferry Terminal and Liverpool ONE, Merchant Quarters has plenty to offer. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
  • A lift
  • Room features
  • All guestrooms are individually furnished, and have comforts such as separate sitting areas, in addition to amenities such as free WiFi.
  • Other amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • Flat-screen TVs with cable channels
    • Separate sitting areas, kitchens and on-request microwaves

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Kitchen

  • Microwave
  • Refrigerator

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Services and conveniences

  • Iron/ironing board
  • Limited housekeeping

Location highlights

  • Connected to a shopping centre
  • In a shopping district
  • In the city centre
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 units
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is Merchant Quarters pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Merchant Quarters?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Merchant Quarters?

Checkout is at 11:00 AM.

Where is Merchant Quarters located?

Located in The Docks, this apartment building is within a 10-minute walk of Royal Liver Building and Liverpool Pier Head Ferry Terminal. Liverpool ONE and Royal Albert Dock are also within 15 minutes. Liverpool James Street Station is 8 minutes by foot and Moorfields Station is 8 minutes.

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Reviews

Merchant Quarters Reviews

7.6

Good

8.2

Cleanliness

8.8

Location

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 12 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

Reviews

Verified

6/10 Okay

ben

Liked: Cleanliness, room comfort
Disliked: Staff & service

Improvements necessary

This hotel needs to improve, the rooms are good value, but there are no signs to find the property, the reception doesn't exist, again no signed on how to find it, this needs to be improved. Only through luck we ran into someone who knew. Reception is badly managed, our room wasn't ready and we had to delay plans by over an hour. Wifi in rooms never worked, reception couldn't help.
Verified

2/10 Terrible

Rachel

Disliked: Communication

No communication

I didn’t get to stay here as I had no contact from the property until 1hr before check in. I tried to call a disconnected number several times. Hotels.com tried to email and contact them on my behalf with no luck. I had cancel my travel plans and business meeting because of this.
Stayed 3 nights in Mar 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Really nice place close to all amenities
Stayed 1 night in May 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 1 bedroom apartment, on arrival we were upgraded to a 2 bedroom apartment. The TV wasn't working and we were hoping to watch the Wales game on Sunday morning. Not a problem upgraded to the penthouse. Superb
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Wasnt quite to the stabdard of other serviced apartments ive stayed in in liverpool before
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, nice location, couple of small issues.

Stayed for work for 5 nights. Slight issue with the room door, which was rectified in a timely manner. Also had a slight problem getting a receipt/invoice, although this may be a Hotels.com thing and not the accommodation. Parking (the multi storey next door) was quite expensive at £11 for 8-12hrs and £17 for 12-24hrs but I suppose it’s a city centre so may be average? Would stay again, but hopefully it won’t be such a drama to get an invoice/receipt sent through for my expenses.
Stayed 5 nights in Jul 2019
Verified

4/10 Poor

Miss K A

Disliked: Staff & service, property conditions & facilities, room comfort

Smelly, broken bed, no tea or coffee

Things didn't bode well when we arrived to a locked door...called the number and we're given a code and told our apartment was unlocked with key inside. That bit was ok I guess but not exactly a check in... The flat smelt of mould and cigarettes. There were 2 tea bags, no coffee, no sugar even though it specifically stated there would be. There was no hair dryer either. The light in the hallway didn't work. The bed was so uncomfortable that at 2am i tried to move to the sofa bed in the lounge and discovered it was broken. If there had been more than 2 of us staying this would have been a disaster. It was quiet and there was plenty of space but for £90 it was pretty awful. We'll be seeking a refund at least partially as it was not as advertised. Stay in a hotel or an airbnb. Not here.
Stayed 1 night in Jun 2019
Verified

6/10 Okay

mototaka

Liked: Cleanliness, property conditions & facilities

キッチン付きの広々した素泊まり

すぐ隣のホテルで仕事だったのでアクセスは超絶便利。周辺に何も無い地域なので素泊りに慣れている人向けだが、部屋には広いキッチリが付いているので簡単な調理には便利。とは言えスタッフが昼の限られた時間にしか居ないのでチェックイン時間には注意が必要。時間を逃す鍵の手配がとにかく大変なので気を付けましょう。
Stayed 4 nights in Oct 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

No answer on phone. Stranded.

Could not check-in so had to book another hotel and significant extra expense.
Stayed 1 night in Dec 2017
Verified

2/10 Terrible

gill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

From when I booked in June to stay at the end of November it was a shambles. Emailed for parking, to check in early no response. Called several times to find out how to pick key up no response. Expedia then tried “oh they had changed their phone number!!”. Check in 2pm no early check in so arrived 2.20pm called to pick key up straight to voicemail. Then she answered and said park in public car park and and come back for key. We did but then went back to voice mail!! 15mins later we get into apartments to be told we can’t go in apartment yet the last guests checked out late and haven’t cleaned the room!! My wedding we were attending was starting at 4pm. So we had to go in to change!! It was a pig sty still took cleaners another 10muns before they arrived. The cleaners only nice helpful ones there!!! The entire apt smelt!! The bed was lumpy and soft so uncomfortable. Awful awful awful I want a partial refund!!!
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

overnight stay for echo arena Bruno mars

Brilliant location 2 mins to arena and city centre ... great accommodation . Spacious modern apartment with all requirements needed. Clean and modern with balcony view of the Mersey.. easy access and convenient to all Liverpool areas. Had a great time and was extremely happy with the accommodation
Verified

10/10 Excellent

Nemo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab

This was a last minute valentines booking. I was not expecting it to be so nice & cosy. I will be booking again. Amazing price for the location. Thanks x
Verified

6/10 Okay

Natasha

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Small room next to Hyde Park

The room was so tiny! Alright location right near pubs and bars for an evening dinner and drinks but our room faced the main road and the traffic was noisey. 5 minute walk from Hyde Park which was nice and the room was clean. Breakfast was okay but not great. I've never stayed in London before so maybe it's normal!
Verified

10/10 Excellent

J-R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location on waterfront

Comfortable and clean with balcony and bath equipped kitchen and washing machine . But you must ring ahead to get initial access on arrival as no concierge . 5 min walk to Albert dock and L1 shopping area and Cavern club . Only negative really bad wifi .
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely clean appartment

night out with girls
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel in Liverpool

Decent hotel in Liverpool - big flat - fully equipped - rather clean But a few things could have been better: - heating was working but the flat was still cold as it was very cold outside, it might have something to do with the isolation - heating not working in the bathroom - long list of wifi networks available but the one for my floor was very weak As for the location, it's near the sea. I picked it to go to a concert nearby but without that, I'd have taken something inside town.
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Nice room but stunk of smoke

Overall our stay was just what we needed and the room was pleasant with a nice balcony. I had a terrible booking experience with them though as they took 50% of the room rate on booking when I had booked a "book now pay on arrival" booking. I paid £35 more for this rate and when I brought it up with the hotel I was simply shunned off and ignored which I hate! Felt a bit ripped off before we had even got there! Check in was fine and as I said the room was nice but it did stink of smoke, I'm guessing someone had been smoking in the bedroom which obviously isn't the staffs fault but thought it maybe should of been mentioned to us on arrival?
Verified

6/10 Okay

Janet

Liked: Cleanliness
Disliked: Property conditions & facilities

A bit more attention to detail needed

This wasn't the best self catering apartment we've stayed in - there were too many small things that needed attention. For example, there were no teaspoons or kitchen knives, which made cooking difficult, and there were lots of signs of wear and tear, such as broken blinds, cracked worktops and a broken chair. I don't think it was worth the price we paid.That said, the apartment was in a good location in a great city, and it was very clean and tidy for our arrival.
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal apartment for city break

Spent weekend in Liverpool and not only is the apartment is a great size, it is also an ideal location for visiting Liverpool. Centrally located and walking distance to all the famous attractions on the famous Liverpool waterfront. Apartment was clean and amenities were . Staff on reception, friendly and helpful. Hugely recommended :)
Verified

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely apartment in great city location

Great accomodation, will definitely stay here again
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't think I should say too much in case it is fully booked next time I am up in Liverpool!
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased

Excellent
Verified

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Verified

10/10 Excellent

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018