Search Hotels by Chateaux & Hotels Collection in Lisieux

"The hotel was clean, and the bed was very comfortable. The in-room shower was powerful with plenty of hot water, although the shower head was fixed at waist height, meaning you had to hold it while showering. Communal areas felt a little shabby in places, though they were generally clean. It was disappointing that bottled water was charged to the room, which didn’t feel justified given the overall price; however, staff were attentive and removed this charge at checkout when raised. Breakfast offered a good selection, but the hot food was often lukewarm. That said, when we mentioned it, the staff were extremely helpful and quick to try and resolve the issue. Overall, it served its purpose as a centrally located place to stay, but it didn’t feel worth the nightly rate. The hotel is a bit tired and would benefit from some redecoration."

"Magnifique!"

"Clean spacious rooms and staff were very friendly. Would definitely stay at the Best Western Eden Spa again."

"Currently very dirty. I felt so sorry for the cleaners I made sure to leave a 5 Euro per day tip for their hard work but even the best cleaners could not keep up with the dirt around this property currently. There is messy reconstruction of the onsite pool, a big port construction project right across the street and a total remodel of a big hotel next door. Plus sand from the beach blows in and people do not clean up after their dogs on the sidewalk to the beach. Yuck. Many dogs in hotel shed hair that gets on your clothes. Parents hold infants in dirty clothes over the food in the breakfast room while filling their plates. No screens on windows."

"Établissement bien situé , bien équipé , propre et le personnel au top"

"Good breakfast and very helpful staff. Nice to be able to park inside in a busy town!"

"Lovely place to stay - clean, comfortable and quiet. A short walk from the town centre. Nice swimming pool which can be booked for private use. Would definitely recommend."

"Our check-in process was fantastic. Friendly and knowledgable team members which was a great start to the stay. The room was fantastic, everything had been thought of (utensils, welcome pack with basic cleaning supplies, kitchen appliances). The pool was incredible, a little dated (a couple of interactive features did not work, and they did not turn on the water features until we were out and ready to leave), but such a relaxing change of pace to other family parks we have experiences. The outdoor pool area was welcomed by our two children too, being warmed too was an excellent addition. The on site shop has selected opening times, something to bear in mind if you’re relying on it for anything. The children’s area is superb, we could have spent everyday of our stay all day here! So overall, we’re very happy with our stay and already looking ahead to our return visit!"

"The facilities are extremely basic. There was no coffee or tea, water boiler, hair dryer provided, just some dirty paper cups. I also found hair in the sink. Essentially, all you get is a bed with pillows, but even the bed sheets were dirty."