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Reviews of Faraona Grand Hotel

4 out of 5
Faraona Grand Hotel
Manuel Bonilla 185, Miraflores, Lima, LIMA

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 395 reviews" "
Rating 8 - Good. 169 out of 395 reviews" "
Rating 6 - Okay. 38 out of 395 reviews" "
Rating 4 - Poor. 14 out of 395 reviews" "
Rating 2 - Terrible. 7 out of 395 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel let us arrive early and work in the business center until our room was ready. It got a bit warm without fans to circulate the air. But the staff was extraordinary. And though the beds are a bit firm, the room was cool, quiet and very comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Endora

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this hotel safe and quiet The front desk and othet staff were very friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

RUMI

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Yackeline Villasis on 19 Dec 2023
Muchas gracias por calificarnos.

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price, the hotel is a bit old but the room was clean, the staff very friendly, the location is great, the breakfast is good, light. I would book it again
Stayed 2 nights in Nov 2023
Response from Yackeline Villasis on 28 Nov 2023
Thanks for your kind words. We are delighted to know that you have had such a positive experience in our hotel. Our goal is to provide exceptional service to our customers, and your feedback motivates us to continue doing so. We are always here to help you, and we hope to see you again soon. Thank you for choosing us!

10/10 Excellent

Brian, South Burlington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good restaurants right across the street and down the block
Stayed 1 night in Nov 2023
Response from Yackeline Villasis on 28 Nov 2023
Thank you for choosing us.

10/10 Excellent

ritu

Stayed 1 night in Nov 2023
Response from Yackeline Villasis on 19 Dec 2023
Muchas gracias por calificarnos.

10/10 Excellent

Weilu, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yackeline Villasis on 31 Oct 2023
Muchas gracias por calificarnos.

8/10 Good

Hong Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are excellent. Breakfast doesn't offer much hot foods with meats.
Stayed 2 nights in Oct 2023
Response from Yackeline Villasis on 31 Oct 2023
Thank you for sharing your experience with us. We are very sorry to hear that your visit did not meet your expectations and I apologize for that. We value your opinion, and we hope you will give us another opportunity to provide you with an exceptional experience in the future. If you have any additional suggestions, please let us know.

8/10 Good

gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival to departure i felt the staff was very helpful. I only stayed one night. But the room was clean, cute and had everything we needed. I would stay here again. The ony thing i did notice but it didn't affect me since i was extremely tired from traveling, they have a bars and club's in the area. We left the hotel at 3:30 am for a flight and lots of people out partying at that time still. Be aware of that if your a light sleeper.
Stayed 1 night in Oct 2023
Response from Yackeline Villasis on 16 Oct 2023
Thank you for sharing your experience with us. We are very sorry to hear that your visit did not meet your expectations and I apologize for that. This does not reflect our quality standards. We value your opinion, and we hope you will give us another opportunity to provide you with an exceptional experience in the future. If you have any additional suggestions, please let us know."

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and really helpful. The room was clean and quiet. Breakfast had a variety of foods and was well aid out. Plus, the food was tasty. We liked the area as you could walk all over the place and "just be." The hotel was very accommodating and folks went out of their way to help us on our last day in Peru.
Stayed 1 night in Sep 2023
Response from Yackeline Villasis on 16 Oct 2023
Thanks for your kind words! We are delighted to know that you have had such a positive experience in our hotel. Our goal is to provide exceptional service to our customers, and your feedback motivates us to continue doing so. We are always here to help you, and we hope to see you again soon. Thank you for choosing us!

10/10 Excellent

Pierino L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a week at the Faraona Hotel in Lima, Peru, and ended up staying for three. The hotel is in an excellent location, within easy reach of offices, museums, by Uber, bus Metropolitano. The breakfast buffet was well-suited to my tastes, as I eat mostly vegetables and fruit. Last but not least, the bedside light was perfect for reading books or tablets without disturbing my wife. However, the Faraona needs to improve its Wi-Fi compatibility with Mozilla VPN. I always use Mozilla VPN when connecting to banks, AI software, and other confidential websites. It works well with my Entel cell phone, but not with the hotel's Wi-Fi.
Stayed 13 nights in Sep 2023
Response from Yackeline Villasis on 16 Oct 2023
Thank you for sharing your experience with us. We are very sorry to hear that your visit did not meet your expectations and I apologize for the WI-FI service. This does not reflect our quality standards. We are investigating what happened and working on improvements so it does not happen again. We value your opinion, and we hope you will give us another opportunity to provide you with an exceptional experience in the future. If you have any additional suggestions, please let us know.

8/10 Good

Flor de Maria, Buena Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2023
Response from Yackeline Villasis on 24 Sept 2023
Estimada Flor de María, muchas gracias por calificarnos. Esperamos que su estancia con nosotros haya Sido de su agrado.

10/10 Excellent

Tyler M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the breakfast was fantastic, and it is located in a nice part of town. It additionally has a good central location so you can walk to anywhere you want to go. I would recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Yackeline Villasis on 21 Sept 2023
Good evening Mr. Tyler:Thanks You for your words and for the time You expend writing US. We really appreciated it.Have a Nice day.

8/10 Good

Eric M

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Small rooms. A bit noisy
Stayed 6 nights in Sep 2023
Response from Yackeline Villasis on 18 Sept 2023
Dear Eric:Thank you very much for your comments, we greatly appreciate them and they will be shared with the administrative area. We will continue working to provide you with the best service.kind regards,Yackeline villasis

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good morning Breakfast. Did not like the noise coming from the bathroom s
Stayed 3 nights in Sep 2023
Response from Yackeline Villasis on 18 Sept 2023
Dear Mr. Charles:We greatly appreciate your recommendation which will be directed to our administration. We appreciate the time spent preparing it. We will continue working to provide you with the best service.Kind regards,Yackeline Villasis

8/10 Good

Aldo

Travelled with partner
The location was good.
Stayed 1 night in Aug 2023
Response from Yackeline Villasis on 10 Sept 2023
Estimado Aldo, muchas gracias por el comentario. Lo valoramos mucho y lo compartimos con el personal del hotel.Buen día.

10/10 Excellent

Deborah

Travelled with family
Liked: Amenities, property conditions & facilities
The staff are super helpful, arranging for cars and answering questions. The area was great for walking and we enjoyed walking the costal path. Loved the stained glass ceiling and they had a great looking seating area on the 2nd floor. Breafast was good and who doesn't like watermelon & papaya.
Stayed 5 nights in Sep 2023
Response from Yackeline Villasis on 10 Sept 2023
Estimada Deborah,Muchas gracias por su comentario y por el tiempo dedicado. En Faraona Grand Hotel tratamos de brindar un excelente servicio a nuestros queridos huéspedes. Fue un placer recibirla.La esperamos nuevamente.

10/10 Excellent

Nikki, Kent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and looked out for us.
Stayed 8 nights in Jul 2023
Response from Yackeline Villasis on 26 Jul 2023
Estimada Nikki:Muchas gracias por sus comentarios, los apreciamos mucho. Compartiremos sus comentarios con el personal del hotel.Buen día.

6/10 Okay

Keila

Travelled with family, Travelled with group
Disliked: Staff & service
We did not receive a proper check-in, and initially were sent to an unmade room. They changed us immideatly, but it was a very unprofessional circumstance.
Stayed 1 night in Jul 2023
Response from Yackeline Villasis on 26 Jul 2023
Dear Keila:Thank you for your comments and we are very sorry for what happened. This does not usually happen in the Hotel and for this reason we apologize. I hope you had a pleasant stay despite the small unforeseen.We wait for you soon.

8/10 Good

Erick

Stayed 1 night in Jul 2023
Response from Yackeline Villasis on 2 Aug 2023
Gracias por calificarnos.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Yackeline Villasis on 28 Jun 2023
Gracias por calificarnos.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Quiet and comfortable, in a great location in Miraflores one block from Kennedy park. The staff was helpful and friendly. Our room was large and everything worked great. Breakfast was very good.
Stayed 2 nights in Jun 2023
Response from Yackeline Villasis on 26 Jun 2023
Thank you very much for your comments, we value them very much. We hope to receive you again.Kind regards,Sales team.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near many shops, restaurants and bars
Stayed 3 nights in Jun 2023
Response from Yackeline Villasis on 12 Jun 2023
Dear Mr. Philip,Thank you very much for your comments. We appreciate them very much.Kind regards,Sales team

8/10 Good

Rafael

Stayed 1 night in Jun 2023
Response from Yackeline Villasis on 26 Jun 2023
Muchas gracias por calificarnos.

10/10 Excellent

Levent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2023
Response from Yackeline Villasis on 30 May 2023
Muchas gracias por calificarnos.

10/10 Excellent

Ronald

Stayed 1 night in May 2023
Response from Yackeline Villasis on 27 May 2023
Muchas gracias por calificarnos.

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in May 2023
Response from Yackeline Villasis on 25 May 2023
Good Morning:Thank you very much for your comments. We appreciate them very much.

6/10 Okay

IVAN

Stayed 1 night in May 2023
Response from Yackeline Villasis on 24 May 2023
Buenas tardes Sr. Ivan. Gracias por calificarnos, de repente nos puede comentar como fue su experiencia en el Hotel Faraona. Tal vez nos pueda brindar algunas sugerencias para que podamos mejor en nuestro servicio.Muchas gracias de antemano,Equipo de ventas

10/10 Excellent

rene

Stayed 2 nights in May 2023
Response from Yackeline Villasis on 16 May 2023
Muchas gracias por calificarnos. Lo esperamos pronto!

10/10 Excellent

Jack

Stayed 2 nights in Mar 2023
Response from Yackeline Villasis on 23 Apr 2023
Gracias por calificarnos. Lo esperamos pronto :)

2/10 Terrible

Tamer

Stayed 3 nights in Dec 2022

10/10 Excellent

Desirra, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a friendly staff.
Stayed 1 night in Dec 2022

10/10 Excellent

Ernesto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Friendly/helpful staff, main areas are nice and breakfast was good, hotel location is good. Room was not what I would expect of a modern "Grand Hotel", very basic.
Stayed 1 night in Oct 2022

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good place to stay for the price. Most of the staff was friendly and the food was good. Very well located, close to many restaurants & retail.
Stayed 1 night in Oct 2022

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and outstanding customer service
Excelente customer service, the check in desk and the breakfast was outstanding- best. They were understanding and helpful in every way.
Stayed 2 nights in May 2022
Response from Paulo Pachas - Faraona Grand Hotel on 13 Sept 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Very friendly staff.
Stayed 13 nights in Apr 2022
Response from Paulo Pachas - Faraona Grand Hotel on 2 May 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

10/10 Excellent

YEDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2022
Response from Paulo Pachas - Faraona Grand Hotel on 13 Sept 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi was weak. Dininh hours were too short.
Stayed 15 nights in Jan 2022
Response from Paulo Pachas - Faraona Grand Hotel on 10 Mar 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

8/10 Good

Lucio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, walking distance to shopping and restaurants. Very good for the price.
Stayed 2 nights in Dec 2021
Response from Paulo Pachas - Faraona Grand Hotel on 11 Jan 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

6/10 Okay

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathrooms do not have an exhaust fan, bad bathroom design, parking only very small cars, good staff
Stayed 3 nights in Oct 2021
Response from Paulo Pachas - Faraona Grand Hotel on 11 Jan 2022
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

6/10 Okay

Oren

Travelled with family
Liked: Cleanliness, staff & service
Our stay was pretty fine but the part of the air conditioning that did not work made our stay a little bit unpleasant. It would be better that the paid breakfast will have vegetables in it. (We had to ask for it specificity)
Stayed 3 nights in Sep 2021
Response from Paulo Pachas - Faraona Grand Hotel on 22 Sept 2021
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
We had a nice stay and it's in a nice area.
Stayed 1 night in Jun 2021
Response from Paulo Pachas - Faraona Grand Hotel on 9 Aug 2021
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

10/10 Excellent

Sabri, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice clean centrally located hotel with amazing staff
Stayed 8 nights in Dec 2020
Response from Paulo Pachas - Faraona Grand Hotel on 25 Dec 2020
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and wonderful people friendly and courteous. Very clean good food. Thanks so much. I will recommend it to my friends.
Stayed 6 nights in Mar 2020
Response from Paulo Pachas - Faraona Grand Hotel on 25 Dec 2020
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My husband accidentally got a little blood on a towel when he grabbed it for a nose bleed. He did this till he could get to a tissue. They charged us $10 for the towel. They went right to the room as we checked out to possibly see any thing extra they could charge for. They were very unfriendly as we gathered our small ok breakfast.
Stayed 1 night in Feb 2020
Response from Paulo Pachas - Faraona Grand Hotel on 25 Dec 2020
Thank you for your feedback. We appreciate it! You are really kind! Kind regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Miraflores, Lima, Peru
Great older hotel but really good. Reminded us of Casablanca hotel. The staff was excellent - the piano player wonderful, doormen where super helpful and the bartender was GREAT!! He even wrote down the Pisco Sour recipe for me. The rooms were very clean and the beds very comfortable. Very safe area, centre of town. Lots of restaurants on the street and neighbourhood. Shopping - a little walk to the beach but beautiful. Would highly recommend this hotel good price and felt very comfortable for 6 days. Would stay again for sure!
Stayed 6 nights in Feb 2020
Response from Paulo Pachas - Faraona Grand Hotel on 25 Dec 2020
Thank you for your feedback Barry. We appreciate it! You are really kind! Kind regards

10/10 Excellent

Jeremie, Montréal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, simple, good personal. Nothing to dislike
Stayed 1 night in Feb 2020
Response from Paulo Pachas- Faraona Grand Hotel on 3 Mar 2020
Thank you for your feedback Jeremie. We appreciate it! You are really kind! Effectively we always try to give a different and the best service to our guests. Kind regards