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"Nice place and staff! "

"There was a mixup with our reservation through Expedia. After traveling for 14 hours the staff at the front desk was extremely helpful. The young lady worked to try and straighten out our reservation calling Expedia but had no luck. We were able to book a room and got some rest. The breakfast was very tasty and filling. I highly recommend this hotel if you’re flying in or out of LIR. You won’t be disappointed."

"Pool water was very warm. Lots of spots to sit at the pool. Very clean propety. Food was very good. Greet to relax by the ocean on the free lounge chairs. Nice sandy beach and water was crystal clear. Great to fiscover the Money Bar restaurant ( its not part of the all inclusive). We fidnt get to see any of the monkeys along the Monkey trail."

"What stands out about this resort is the comfort of the rooms and the serving staff. The rooms are quiet and comfortable. The staff are very attentive. These two main points offset the downsides to this resort. The plumbing is terrible. The toilet needed maintenance and, if not messed with every single time it’s used, it would continue to flush. We were lucky if the showers had any hot water, luke warm at BEST. 50% of the time there wasn’t enough pressure to properly shower and a couple times it was at a dribble. Front desk staff gave impression rooms may be ready early, but they purposely kept a pile of check-in papers for cleaned and ready rooms until 3pm, even though they were ready earlier (we arrived before 7am and had to sit around, waiting all morning and afternoon for a room). Instructions for resort were given in Spanish, even though they knew we were English speaking. Many things were not explained to us when checking in (free use of kayaks, refill areas for filtered water, maintenance being done on roof). The food is great, though the temp control could be better managed (one of us got severe food poisoning). Compared to other similar beachfront resorts in C.R., it’s laid-back, beautiful tree covered areas & smaller. It didn’t have live entertainment and one of the bars & more upscale restaurant are both closed even though advertised. Summary: serving staff made up for what was lacking, but this resort could use some major maintenance upgrades & entertainment. "

"The disco across the street ran all night until 4 am. The music and motorcycles revving kept me up all night"

"The room was outdated, smelling old, but clean. They are planning a remodel later this year. Restaurants, bars, pools and grounds were excellent! There are chaise lounges on the beach, but no umbrellas. A few trees offer shade, but are mostly overtaken by local vendors who have “shops” there. The staff was wonderful, trying to accommodate every wish we had."

"Rooms were acceptably clean, staff were awesome, friendly, polite, kind and very helpful."

"Deluxe junior suite was beautiful! Adults really should stick with Westin Club pool. Best food was at Faisinella. Bamboo Asian was really bad. Caracola has most diverse menu and pretty good. Bathrooms in restaurant area were shameful. Sunset at beach incredible, but local vendors can be annoying. Overall still a great resort!"

"The property was very nice. Spa was great. Villa was amazing. Restaurants need help. Service is very slow and you have to get up from table to ask for things. Didn’t like that the pool Bar/Restaurant closed so early. Pools are also way too warm. "