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Reviews of GuestHouse Lexington

2.5 out of 5
GuestHouse Lexington
2261 Elkhorn Road, Lexington, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1011 reviews" "
Rating 8 - Good. 315 out of 1011 reviews" "
Rating 6 - Okay. 137 out of 1011 reviews" "
Rating 4 - Poor. 72 out of 1011 reviews" "
Rating 2 - Terrible. 46 out of 1011 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Gary! Thank you for your feedback and for choosing to stay with us. We're pleased to see that you had a positive experience overall during your stay. However, we also understand that there may have been some areas where we could have further enhanced your experience. Your comments are valuable to us as we continuously strive to improve our services. We look forward to the opportunity of welcoming you back and providing an even better experience next time.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here for the past 13 years when I come to Kentucky for the three day event at the horse park. The staff are courteous and kind and will go out of their way to make sure your stay is perfect!
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Martha! Thank you for sharing your positive feedback with us! We're delighted to hear that you have been staying with us for the past 13 years during your visits to Kentucky for the three-day event at the horse park.It's wonderful to know that our staff has consistently provided courteous and kind service to make your stays perfect. We value your loyalty and appreciate your kind words about our team's dedication to ensuring your satisfaction.We look forward to continuing to provide you with excellent service for many years to come. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back again soon!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Tammy! Thank you for taking the time to rate your stay. We're delighted to hear that you had a positive experience overall. Your feedback is important to us as we are always looking for ways to improve and enhance our guests' experiences. We appreciate your comments and will use them to continue providing exceptional service. We look forward to welcoming you back in the future for an even better stay.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly, the property was great value
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Peter! Thank you for sharing your positive feedback with us! We're delighted to hear that you found our staff to be very helpful and friendly during your stay. Providing excellent customer service is a top priority for us, and we're thrilled that our team members made a positive impression on you.We're also glad to know that you found our property to be great value. Offering a comfortable and affordable stay for our guests is important to us, and we're pleased that we could meet your expectations in this regard.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 1 May 2024
Hi Daniel! Thank you for the glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another excellent experience in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 30 Apr 2024
Hi Ryan! Thank you for the perfect 5-star rating! We're delighted to hear that you had a wonderful experience with us. Providing exceptional hospitality is what we strive for, and we're thrilled that you appreciated our efforts. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another memorable stay!

8/10 Good

Brigette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the money and a budget wise people it was great! THE BED was not comfy only real complaint. That is why the 3 stars
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Brigette! Thank you for your feedback! We're glad to hear that you found value in your stay with us, but we apologize that the bed didn't meet your expectations. We understand the importance of a comfortable sleep experience and will take your comment into consideration for future improvements. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!

8/10 Good

VyVy

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing stay here but got some attitude from the front desk when we politely checked on our second room reservation.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi VyVy! Thank you for sharing your experience with us! We're delighted to hear that overall, you had an amazing stay. However, we apologize if you encountered any attitude from the front desk when checking on your second room reservation. Providing courteous and helpful service is our priority, and we regret any inconvenience caused. Your feedback is valuable to us, and we'll address this issue with our team to ensure that all guests receive the level of service they deserve. If there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Sharon, Walton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the event I was attending.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Sharon! Thank you for the perfect rating and wonderful feedback! We're thrilled to hear that you found your stay to be well worth the money and that you were impressed with the cleanliness and friendliness of our hotel.Providing a clean and welcoming environment for our guests is our top priority, and we're glad we succeeded in meeting your expectations. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Parking isn’t included. That was the down side for me. $96 for two days.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Lisa! Thank you for the excellent rating and positive feedback! We're delighted to hear that you found our place to be very nice.We understand your concern regarding parking fees, and we apologize for any inconvenience this may have caused. We strive to provide transparency regarding any additional charges to ensure our guests can make informed decisions.We appreciate your feedback and hope that despite this downside, you had an enjoyable stay with us. We look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Tim! Thank you for your rating of 4 out of 5. We're pleased to know that your stay was largely enjoyable, and we appreciate your feedback. We are always looking for ways to enhance our guest experience and would love to hear more about what we could do to improve. Your insights are valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back soon and aim to earn a full 5-star rating on your next visit!

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staff
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Breanna! Thank you for the fantastic review and 5-star rating! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and welcoming. It's our goal to provide a great environment and ensure all our guests feel at home.We appreciate your kind words and look forward to hosting you again soon for another enjoyable experience. Thank you for choosing us for your stay!

2/10 Terrible

Dustyn

Travelled with partner
Disliked: Property conditions & facilities
Room was filthy
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Dustyn! Thank you for taking the time to provide your feedback. We sincerely apologize for the condition of your room. Cleanliness is a fundamental priority for us, and it is clear we fell short in this instance.We are taking immediate steps to address this with our housekeeping staff to ensure our rooms meet the high standards our guests expect and deserve. We hope to have another opportunity to host you and provide a stay that truly reflects our commitment to guest satisfaction. Thank you once again for bringing this issue to our attention.

6/10 Okay

Joan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Joan,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

William, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, helpful staff.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi William! Thank you for your positive feedback and the 4-star rating! We're delighted to hear that you found our staff nice and helpful. Our team is committed to providing the best possible service to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and look forward to welcoming you back soon for another great experience. Thank you for choosing to stay with us!

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Stephen! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

6/10 Okay

Nikki, Muncie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Hi Nikki! Thank you for sharing your rating of 3 out of 5 with us. We appreciate your honest feedback and acknowledge that there is room for improvement. We are dedicated to enhancing our guest experience and would greatly benefit from any specific suggestions you might have. Your feedback is crucial for us to better understand how we can serve you more effectively in the future. We hope to have another opportunity to host you and to exceed your expectations.

4/10 Poor

Kim

Disliked: Cleanliness, property conditions & facilities
The location of the property was very convenient however, it was not a clean room, and the beds were terrible and there was a odd smell throughout the hotel
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 14 Apr 2024
Hi Kim,We're disheartened to learn of your less than satisfactory experience during your stay. While we're glad to hear you found our location convenient, we're truly sorry for any lapses in cleanliness and comfort you encountered. Our housekeeping and maintenance teams work diligently to maintain high standards, and we'll address these issues promptly. Your feedback is invaluable in our ongoing efforts to ensure a pleasant stay for all our guests.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option at this price point.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Rodney,We're glad to hear you found our hotel to be a good option at its price point. Providing value to our guests is a priority for us, and we're pleased that you recognized this. We strive to maintain competitive pricing without compromising on quality, ensuring a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

6/10 Okay

Karen

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
When there are loud people down in the lobby, regardless of the hour, it is heard throughout the hotel. The website says it was recently renovated. Maybe the lobby, but certainly not the rooms.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Karen,We sincerely apologize for any disturbance you experienced during your stay. Our recent renovations were aimed at enhancing the overall guest experience. However, we understand that occasional disturbances may still occur due to factors beyond our immediate control. Your feedback is invaluable to us, and we will continue to strive towards providing a peaceful and enjoyable environment for all our guests.

10/10 Excellent

nicole

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Nicole,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Claude

My third time staying here. Great place.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Claude! We're thrilled to hear that you've enjoyed your stays with us! Thank you for your loyalty and for sharing your positive experience. We look forward to welcoming you back for your fourth visit!

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Hi Chris! We appreciate your fantastic 5-star rating! It's wonderful to know that you had a great time during your stay. We aim to provide exceptional service and comfort to all our guests, and we're glad to hear that we succeeded with you. Your kind words motivate us to maintain our high standards. We can't wait to host you again soon!

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Larry! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

10/10 Excellent

frank

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 11 Apr 2024
Hi Frank! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.

6/10 Okay

Jess

Travelled with partner
Liked: Cleanliness, staff & service
Average hotel except the water in the shower was lukewarm at best. I was also woken at 6:45 am by the sound of children running down the hall. Then a family decided to open and slam their door shut about 15 times over the next hour. This wasn’t the hotel’s fault, but just know that if there is any noise in the hallway, you will hear it.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Jess,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the lukewarm water and noise disturbances during your stay. Rest assured, we continuously strive to maintain high standards of comfort and service for all our guests. Your comments will be duly noted and used to improve our offerings for future guests.

8/10 Good

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean, amazing aroma. Walls and doors are thin; but wasn’t a major issue. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 6 Apr 2024
Hi Sara,We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean with an amazing aroma. While we apologize for any inconvenience caused by thin walls and doors, we're glad it didn't significantly impact your experience. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Valery

Stayed 15 nights in Mar 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Valery! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our utmost priority, and we're delighted that we were able to meet all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice staff! Came in clutch for a last minute place to stay!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 6 Apr 2024
Hi Molly! Thank you for your positive feedback! We're delighted to hear that our staff provided excellent service and were able to accommodate your last-minute stay. Providing exceptional service to our guests is our top priority, and we're pleased that we could assist you during your visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again in the future!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 5 Apr 2024
Hi Jeff! We're delighted to receive your perfect score! Your feedback motivates us to continue delivering exceptional service and hospitality to all our guests. It's fantastic to know that you had a wonderful time during your stay, and we can't wait to have you with us again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Kimberly,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Tiffney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 29 Mar 2024
Hi Tiffney! Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that you would choose to stay again in the future. Your satisfaction is our priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way!

6/10 Okay

Nancy

Business traveller, Travelled with group
The facility seemed a little worn out. Other than that it was fine.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Nancy! Thank you for your feedback. We apologize if the facility appeared worn out during your stay. We are constantly working to maintain and improve our property to ensure the comfort and satisfaction of our guests. Your input is valuable to us, and we will use it to address any areas that may need attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you have any further comments or concerns, please don't hesitate to reach out to us.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was clean but worn down and our toilet continued to run throughout the afternoon and evening of our last night. The staff was very friendly but kept to themselves (one hello during our 3 day trip would have been nice). I wish the insulation would have been better as we were heard our neighbors to the left and above us. But for the price we paid- beggars can’t be choosers
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Laura! Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, and we appreciate your kind words about our friendly staff. However, we apologize for any inconvenience caused by the worn-down condition of the room and the issue with the toilet. Rest assured, we will address these concerns with our maintenance team to ensure they are promptly resolved. Additionally, we apologize for any noise disturbances from neighboring rooms. We understand the importance of a peaceful stay and will look into ways to improve insulation to minimize noise disruptions for our guests. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing to stay with us.

10/10 Excellent

Carrie, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Highway. Richard that checked us in was very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Carrie,We appreciate your feedback and are delighted to hear that you found our hotel conveniently located near the highway. Our team takes great pride in providing excellent customer service, and we're thrilled that Richard made a positive impression during your check-in process. Should you choose to stay with us again in the future, we aim to continue exceeding your expectations with our friendly staff and convenient amenities. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nicely refurbished hotel. Friendly staff, good breakfast
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Shelly! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a pleasant experience during your stay with us. It's fantastic to know that you found our hotel clean and nicely refurbished, and that you enjoyed our friendly staff and breakfast offerings. Providing exceptional service and comfortable accommodations for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as wonderful.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Randy! Thank you for your positive feedback and perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and comfortable accommodations for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as wonderful.

10/10 Excellent

Sandy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There’s no elevator and the bathroom has an odor. Overall it was ok for an overnight stay. The sheets were clean and the man at the desk was very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Sandy! Thank you for sharing your feedback with us, and for choosing to stay with us during your overnight visit. We're glad to hear that you found our accommodations suitable for your needs, despite the lack of an elevator and the issue with the bathroom odor. We apologize for any inconvenience caused by the absence of an elevator and the odor in the bathroom. Your feedback is valuable to us, and we will take steps to address these issues to ensure a more comfortable experience for our guests in the future. We're delighted to hear that you found the sheets clean and that our staff, particularly the man at the front desk, provided you with friendly service. Providing excellent customer service is important to us, and we're pleased that our staff made a positive impression on you. We appreciate your positive feedback and perfect rating, and we hope to have the pleasure of welcoming you back for another stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is even more enjoyable.

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Rebecca,We greatly appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a pristine environment for our guests is a top priority, and we're delighted to hear that our efforts were evident during your stay. Our dedicated housekeeping team works diligently to ensure that every corner of our property meets the highest standards of cleanliness and hygiene. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and quiet. Pool was a little cold but great stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 17 Mar 2024
Hi William,We're delighted to hear that you found our property exceptionally clean and tranquil during your stay. Maintaining a serene atmosphere is a top priority for us. Regarding the pool temperature, we appreciate your feedback and will certainly take it into consideration as we strive to enhance our guests' experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Need help with cleaning the rooms
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Edward,We appreciate your feedback regarding the cleanliness of our rooms. Our housekeeping team strives to maintain high standards, and we apologize if we fell short of your expectations. Rest assured, we take such concerns seriously and will address them promptly to ensure a more satisfactory experience for our guests in the future. Your insights are invaluable in helping us maintain the quality of our services.

4/10 Poor

David, Sunnyvale

Smelly, noisy, dry air, not a comfortable place to stay. Will not go back.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi David,We're sorry to hear that your experience fell short of expectations during your recent stay. Ensuring our guests' comfort is our top priority, and we regret that you encountered issues with odor and noise. We strive to maintain a serene environment and address any concerns promptly. Your feedback is invaluable, and we'll use it to improve our services for future guests.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 days. Loved that it was quiet. The breakfast is ok, but the avoid the processed egg disks. The staff were nice. Check in and check out were quick. Beds were comfortable. We would stay here again.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi Jennifer! Thank you for your positive feedback! We're delighted to hear that you enjoyed your four-day stay with us and that you appreciated the quiet atmosphere. We're glad to know that you found our staff to be nice and that both check-in and check-out processes were quick and efficient. It's also great to hear that you found the beds comfortable. Your feedback regarding the breakfast is appreciated, and we'll take note of your suggestion to avoid the processed egg disks to improve our offerings. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as enjoyable.

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience, staff was very friendly, breakfast was ok (standard). The only downside was we were in the Junior Suite which was great with lots of windows but was quite bright at night and blinds did not keep the city lights out. If you like pitch dark room pick an interior room with curtains not blinds.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Warren! Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you had a great check-in experience and found our staff to be friendly. It's always our goal to provide exceptional service, and we're glad we could meet your expectations in this regard. We appreciate your positive comments about the Junior Suite and are delighted to hear that you enjoyed the abundance of windows, allowing for plenty of natural light during the day. However, we regret to learn that the brightness of the city lights at night impacted your comfort. Your feedback regarding the blinds not adequately blocking out the city lights is valuable to us, and we will certainly look into ways to address this issue to enhance the overall guest experience in our Junior Suites. Regarding breakfast, we're pleased to hear that it met your expectations, although we understand that it may not have been exceptional. Rest assured that we will take your comments into consideration as we continually strive to improve our offerings. Thank you again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to our team.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a place for you to enjoy your stay’& feel it’s going to be worth it!!!!!! People make things happen & happy people get things done!!!! so why not be happy, the stay here was very unique TY every one that makes people smile!!!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Eric! hank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Creating a welcoming and enjoyable atmosphere for our guests is our top priority, and we're delighted that our team was able to make your stay unique and memorable. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to our team. We're grateful for the opportunity to have hosted you, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can do to make your future visits even more special, please don't hesitate to let us know.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price. Family friendly. Nice little pool.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Mary,We're thrilled to hear you had a great experience at our hotel! Our team works hard to provide exceptional value for our guests, ensuring a family-friendly atmosphere and enjoyable amenities such as our quaint pool. Your positive feedback encourages us to continue delivering outstanding service and comfort to all our guests. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Eric

Travelled with family
The person checked us in was nice and helped me with getting ice and gave us silverware when DoorDash did not. The tok. Was one of most spacious I had and a lot cheaper than other hotels with much smaller rooms
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Eric,We're delighted to hear that you found our staff accommodating and that you appreciated the spaciousness of our rooms. Providing assistance with amenities like ice and silverware is part of our commitment to ensuring our guests have a comfortable stay. It's wonderful to know that you found value in our pricing compared to other options in the area. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great polo clubhouse vibe. Good value.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Anthony,We're delighted to hear that you enjoyed the unique atmosphere of our hotel, reminiscent of a classic polo clubhouse. Our team takes pride in creating a welcoming environment that offers excellent value for our guests. Your positive feedback validates our efforts to provide a memorable experience. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This not easily identified but eventually I was able to locate it. It is near quite a few gas stations and options for dining. The pool looked nice but was closed for maintenance. The staff was courteous and professional.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Angela! Thank you for your excellent feedback! We're glad to hear that you eventually located our hotel and found it conveniently situated near gas stations and dining options. We apologize for any inconvenience caused by the pool closure for maintenance, but we're pleased that you found our staff to be courteous and professional during your stay. Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.