All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank for the Wonderful Review; Hope to see you again soon!
6/10 Okay
Michelle
26 Mar 2024
Liked: Staff & service
There was no hair dryer in the room, the shower head and handle were very loose, the slides were closed, there wasn’t enough pink pong paddles or balls.
Otherwise, it’s a great hotel. The fun zone is an awesome perk!
Michelle
Stayed 3 nights in Mar 2024
Response from Chris on 28 Mar 2024
Thank you for taking the time to leave a review; we are sorry you did not enjoy your stay with us and hope you will return to give us a second chance at exceeding your expectations.
Rooms had a very dingy feel to them. Very stuffy. The breakfast was good but because you are majorly understaffed your waitresses were treated terribly by people. It was awful seeing these waitresses running to keep up with the demand of families, and being threatened with no tips by people. Either I would say to hire more staff or do a continental breakfast where people hep themselves
Lena
Stayed 2 nights in Mar 2024
Response from Chris on 20 Mar 2024
Thank you for taking the time to leave a review; We really appreciate your feedback and hope you will be back again soon.
8/10 Good
Nancy
Travelled with family
18 Mar 2024
Liked: Cleanliness, staff & service, amenities
Great for families fun for kids but could be a little cleaner. Bed sheets had some stains
Nancy
Stayed 1 night in Mar 2024
Response from Chris on 20 Mar 2024
Thank you for your review; It's greatly appreciated.
Basketball net was broken
Room had a horrible smell
Room was 85 degrees and air wasn’t working
Maurice
Stayed 1 night in Feb 2024
Response from Chris on 24 Feb 2024
Thank you for completing a review; we are sorry you did not have the best experience and hop you will be back in the future so that we can exceed your expectations.
8/10 Good
Wei
21 Feb 2024
Liked: Cleanliness, staff & service
Wei
Stayed 1 night in Feb 2024
Response from Chris on 23 Feb 2024
Thank you for taking the time to leave a review; we hope to see you back again real soon!
10/10 Excellent
Jae
20 Feb 2024
Liked: Staff & service
Jae
Stayed 1 night in Feb 2024
Response from Chris on 22 Feb 2024
Thank you for taking the time to leave a review; We hope to see you back again soon!
6/10 Okay
Philip
Business traveller
12 Feb 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Room cleaning service was nonexistent even after hanging sign "Please Make Up Room".
Philip
Stayed 8 nights in Feb 2024
Response from Chris on 12 Feb 2024
Thank you for taking the time to leave a review; We are sorry your room was missed for cleaning/refresh and thank you for letting us know.Hope to have you back again soon.
10/10 Excellent
Katherine
30 Jan 2024
Liked: Cleanliness
Katherine
Stayed 1 night in Jan 2024
Response from Chris on 20 Mar 2024
Thank you for the Great Review; Hope to see you again soon!
4/10 Poor
Joshua
Travelled with family and small children, Travelled with group
Rooms were clean, almost all arcade games were out of order, play equipment was dirty, water slides not working (knew this before hand), roof was leaking due to rain, restaurant inside was okay but service took almost 2 hours after ordering
Joshua
Stayed 1 night in Jan 2024
Response from Chris on 29 Jan 2024
Thank you for taking the time to leave a review; we are sorry you did not fully enjoy your stay with us. We hope you will give us a second chance so that we can exceed your expectations.
The weather was terrible and the hydro was out at the hotel for part of day during our stay. The staff were all accommodating and lovely. Apologizing for the inconvenience even though it wasn’t their fault you can’t control Mother Nature.They provided us with options and a discount if we chose to stay. Which we did and the power did come back on. Rooms were nice and clean. Extremely family friendly. Our kids loved all the play equipment, and activities in the atrium and they loved the pool. It was a bit cold in the pool room but the water was warm and my kids loved it and are asking when we can go back again. Thank you for the lovely weekend Best Western!
Melissa
Stayed 2 nights in Jan 2024
Response from Chris on 15 Jan 2024
Thank you for taking the time to leave a review; we are happy you enjoyed your stay with us and hope to have you back again soon.
10/10 Excellent
Sara
Travelled with family
8 Jan 2024
Liked: Staff & service, room comfort
We wish the slides in the pool had been open. As well our room to be warmer.
Sara
Stayed 2 nights in Dec 2023
Response from Chris on 8 Jan 2024
Thank you for the wonderful review; We are glad you enjoyed your stay and would love to have you back again soon
6/10 Okay
Nicole
Travelled with family
7 Jan 2024
Disliked: Amenities
Pool dirty
To much chlorine
Slide still broke , basketball rim
Broke .. strong smell chlorine
Nicole
Stayed 1 night in Jan 2024
Response from Chris on 8 Jan 2024
Than you for taking the time to leave a review; we are sorry you did not fully enjoy your stay with us and hope you will give us another chance to exceed your expectations
We always enjoy staying here! There is a huge play area, small arcade, and a beautiful pool with small/medium slides. The hotel staff is friendly, welcoming, and helpful. The area has great shops and restaurants too. It is better to go when it is warmer, if possible as there are beaches and nature to enjoy as well.
Kristina
Stayed 2 nights in Jan 2024
Response from Chris on 8 Jan 2024
Your wonderful review is greatly appreciated; We hope to see you again soon.
6/10 Okay
Lori
Travelled with family
2 Jan 2024
Disliked: Property conditions & facilities
Very disappointing!
The pool area is very run down! Paving stones around pool broken,windows were very dirty and both slides are broken! Most of the games in the arcarde are out of order or the prizes are empty! Not enough paddles to play badminton or ping pong and lots of garbage in and around play area! The restaurant was closed so we had to leave the hotel to get food. Very disappointed for our first time visit with our 2 grandsons. Will go elsewhere next time!
Lori
Stayed 1 night in Jan 2024
Response from Chris on 5 Jan 2024
Thank you for taking the time to leave a review; we are sorry you did not enjoy your stay. We are always working on improving for the future and your feedback is appreciated. We hope you will give us another chance to exceed your expectations.
Thank you for taking the time to leave a review; We are sorry you did not enjoy your stay with us. We hope you will be back soon so that we can exceed your expectations on a future visit.
10/10 Excellent
Michelle
28 Dec 2023
Michelle
Stayed 1 night in Dec 2023
Response from Chris on 29 Dec 2023
Thank you for the wonderful review; we hope to see you again soon!
The perfect escape for families. Lots of activities for kids and adults to enjoy. Dining on site was delicious and very reasonably priced. We will be back!
Rebecca
Stayed 1 night in Dec 2023
Response from Chris on 21 Dec 2023
Thank you for taking the time to leave a review; we are very happy you and your family enjoyed your stay and we hope to have you back again soon!
The pool was amazing , unfortunately the water slides were out of service. In the hotels defence, they let you know about the slides ahead of time. My guess is that they are permanently closed because we stayed there 2 years ago and the slides were out of service then as well. In a positive note, besides the slide not working, there ware plenty of fun things for the kids to do. They had a blast!
We stayed in a King Suite and it was beautiful and spacious. The pull out couch was terrible, but I guess one can’t expect much from a pull out couch.
My biggest complaint is the TV. and the fact that there was no cable TV. We had 2 beautiful TV’s in our suite and there was absolutely nothing to watch. There was a handful of free to air channels all playing old dated shows. It made for a rather boring nigh. I ended up watching episodes of the original Dagrassi High show which aired in 1989. I still can’t believe there wasn’t cable TV.
Wesley
Stayed 1 night in Dec 2023
Response from Chris on 9 Dec 2023
Thank you for taking the time to leave a review; we are glad you enjoyed your stay wing us and hope to have you back again soon.
Thank you for taking the time to leave a review; we are vary happy you and your family enjoyed your stay with us and we hope to have you back again soon.
We really loved the pool and extra activities like indoor basketball, badminton, car racing games, etc. The indoor playground is great for kids.
The restaurant and bar was also great. Good food too.
Christine
Stayed 4 nights in Nov 2023
Response from Chris on 18 Nov 2023
Thank you for taking the time to leave a review; We are excited you enjoyed you stay and we hope to have you back again soon!
6/10 Okay
WEI, WATERLOO
12 Nov 2023
WEI
Stayed 2 nights in Nov 2023
Response from Chris on 9 Dec 2023
Thank you for taking the time to leave a review; we are sorry you did not fully enjoy your stay wing us and hope to have you back again soon so that we can exceed your expectations.
It’s a nice place to stay for a hockey tournament but they really don’t have control over the hallways at all in the middle of the night. They need more security options.
Kate
Stayed 3 nights in Oct 2023
Response from Chris on 24 Oct 2023
Thank you for taking the time to leave a review; we are glad you you enjoyed your stay with us and hope to have you back again soon.
We loved that is very family friendly with lots to do with the kids fun for us adults Pool Tables, Basketball, Badminton, Arcade, Heated Pool water was cold due to a heater break down that was just fixed when we arrived. Amazing Staff and Service. Will be back for a longer stay to enjoy some R&R
Jodi Pozzobon
David
Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
Thank you for taking the time to leave such an amazing review; We are really happy you and your family enjoyed your stay with us and we would love to have you back soon!
10/10 Excellent
Chris
15 Oct 2023
Chris
Stayed 1 night in Oct 2023
Response from Chris on 6 Nov 2023
Thank you for taking the time to leave a review; we are very happy you enjoyed your stay with us and we hope to see you back again soon.
Thank you for taking the time to leave a review; we are very sorry you did not enjoy your stay with us. We hope you will be back in the future so that we can exceed your expectations