I have been making hotel bookings with Expedia for about 20 years and I never rated negatively a hotel . First of all the checking instructions were poor and it was all in Spanish. Moreover, they don’t talk to you, they only write and they are not responsive. I struggled before accessing the property due to poor instructions and I called several times no one answered. When I got to the apartment, I was so disappointed, the place so small when compared to the images shown on the pictures. In addition, none of the 3 air conditioners work and it was extremely hot. I was with 3 kids and we could barely sleep due to extreme heat, when I told them, they said they will send a technician to fix the AC but a technician never showed up and they keep telling me in email and WhatsApp that it will get fixed ASAP. After, they sent an email saying they will bring a portable AC which means the windows would be open with lot of noise coming from the busy streets. We could barely sleep and we woke up in the middle of the night with water pouring everywhere from the portable AC they left there. When i realized they were lying I called Expedia to explain the issue and left the place for the safety of my family.i was supposed to stay 9 days but I left after 3 days. Now they are saying that they never said the AC was working because they don’t to reimburse me. Get away please from this place, it is a scam and they don’t tell the truth and they are not serious at all. My worst experience ever