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Reviews of Blue Sea Lanzarote Palm

3.5 out of 5
Blue Sea Lanzarote Palm
Anzuelo 60, Puerto del Carmen, Tías, Lanzarote

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 71 reviews" "
Rating 8 - Good. 26 out of 71 reviews" "
Rating 6 - Okay. 15 out of 71 reviews" "
Rating 4 - Poor. 6 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zsuzsanna

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Property conditions & facilities
The staff work hard, but the all inclusive options was just average most of the time u could find something nice on the menu
Stayed 10 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Week in Lanzarote
Very good stay. Great location. All inclusive was great. Constant food and drink. Great pool. Good sunbathing area. Rooms were nice. Beds and pillows uncomfortable however. Still highly recommend.
Stayed 4 nights in Jan 2024

8/10 Good

Gerard

Liked: Cleanliness, room comfort
Nice hotel
Stayed 8 nights in Dec 2023

4/10 Poor

Verified traveller

Stayed 7 nights in Nov 2023

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very very small hotel which this comes a very small buffet and only one pool bar. The bar was fine all though limited selection it was never busy and always served with a smile. The pool area always very clean House keeping ever other day which meant damp bathroom towels. Entertainment only Mondays and Thursdays. Hire of beach towels at €1 a day for the cheap small towels and €3 for the bigger ones. Walk down the road and buy a towel for €4
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2023
Response from Fernando on 18 May 2023
Thank you so much for choose us. We hope to see you soon.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness
Hotel was lovely, 5 minutes down to beach, shops for amenities very close by, pool was lovely but cold for about 10 seconds then you get used to it, food it is what it is breakfast nothing to worry about, only ate lunch once and it was fine and for dinner there was always something to eat, drinks fine (need to work on the cocktails though), room was perfect for us no complaints there, all in all we had a good time
Stayed 4 nights in May 2023

4/10 Poor

Anne

Stayed 6 nights in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Well insulated solid walls. Great food and very friendly helpful reception
Stayed 3 nights in Mar 2023

6/10 Okay

Andrea

Travelled with group
Liked: Room comfort
Hotel rooms were clean and nice . Food was shocking . I ate oit most of the time although i was all inclusive !.. Great location and nice pool .
Stayed 7 nights in Nov 2022
Response from Blue Sea Palm on 28 Dec 2022
Thank you for your review. We are pleased that you liked the hotel and we are sorry that the food was not to your liking. It is a large hotel and it is difficult to please everyone. In any case, we welcome your suggestions and are always working to improve. Have a nice day.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely stay, great value for all inclusive option. Some may find food choice limited compared to other all incl but being vegan we had no issues in terms of salad veg rice chips potatoes etc. It's perfectly adequate if you allow to eat out locally a couple of nights as huge choice of lovely restaurants nearby. Meal times are set into 3x 45min sessions for breakfast lunch dinner and you should aim to be there within first 10 min of your chosen session when food is most fresh. Food temperatures are warm rather than hot but there is a microwave available. Plenty choice all incl drinks. No issues getting pool side sun beds. Check in / out easy smooth, all staff lovely and helpful. Great location for everything. Bus stop and regular taxi 5min walk. Apartment lovely well equipped for self catering. Large wall mounted TV comfortable beds great shower no issues hot water. All areas clean well presented. We stayed 137 which had a very dodgy damaged door but it worked. Kitchen doors were not hung straight but took nothing away from the holiday or experience. Overall very impressed would happily return. Thank you Blue Sea team.
Response from Blue Sea Palm on 28 Dec 2022
Thank you, Laura, for your positive comments. We will continue working to improve. We will be delighted to receive you again

6/10 Okay

MRS B A

Liked: Cleanliness
Disliked: Room comfort
Good standard of room. Food in restaurant was very hit or miss. Lots of flies landing on the food very off putting. No effort to stop them like keeping doors closed or fly traps. Lack of sun beds around pool which I didn’t understand as the area is vast and it could have accommodated plenty more. My advice would be go there as self catering don’t bother with the all inclusive as not up to standard.
Stayed 7 nights in Nov 2022

10/10 Excellent

George

Stayed 3 nights in Jun 2022

2/10 Terrible

Susan

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Food was very poor. Very limited choices. Pool was freezing cold. More suited to a self catering holiday to all inclusive. Staff over worked hard as the staffing levels were poor especially in the bar and canteen.
Stayed 3 nights in Apr 2022
Response from Bluesea Lanzarote Palm Team on 19 Apr 2022
Dear Susan, Thank you for your review, it will help us to improve. We are sorry that we did not meet your expectations. We have never advertised a heated swimming pool. Regarding the food, we offer a buffett according our category and prices. A lot of guests are happy because we offer great value for money. Hopefully, we will welcome you back. Kind Regards

6/10 Okay

Ismael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Reception staff very friendly and helpful. Not much variety of food and I expected better quality for a 4 star hotel. No pool snacks included on the all inclusive. Only 1 staff at the bar, who was also helping at the food services.
Stayed 4 nights in Mar 2022
Response from Bluesea Lanzarote Palm Team on 20 Apr 2022
Thank you for choosing us as your accommodation during your holiday in Lanzarote.We will not forget to inform the managers of your suggestions, which we are sure will help us to improve. Best regards from the Blue Sea Lanzarote Palm Team.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception very helpful and all staff very good
Stayed 3 nights in Mar 2022
Response from Bluesea Lanzarote Palm Team on 20 Apr 2022
Thank you for choosing us as your accommodation during your holiday in Lanzarote. As well as for the review. We send you our best regards.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bright and modern. Some apts with stairs might not suit older people
Stayed 2 nights in Jan 2022

8/10 Good

Stephen

Liked: Cleanliness
Staff helpfull and pleasant. Only facilities were a pool table and swimming pool so would find it difficult to keep children entertained! Otherwise, good overall value for money.
Stayed 11 nights in Jan 2022

6/10 Okay

Mrs carole M

Liked: Cleanliness, room comfort
Stayed 9 nights in Jan 2022

10/10 Excellent

Vitezslav

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
great spot, lovely hotel but unsatisfactory
Unfortunately the fallout of the collapse of TC is still being felt. The hotel has changed hands and is in transition and without doubt having teething problems. No booking when we arrived on New Years Eve at 5pm, took several hours to sort this out, no excuse for this in this day and age, too many channels of communication available to get away with we couldn’t contact you. The room we were allocated was not prepared for someone to use, we were given it because they had nothing left, fobbed off with an upgrade to all-inclusive ( btw this was on a special offer anyway).... I booked self catering because I don’t like catering offered in Spanish hotels: No Towels No soap Several kitchen items missing inc kettle Room was clearly for a disabled person Bathroom was directly off the bedroom like an en-suite not completely separate as booked We asked to be moved on the 3rd day after viewing another apartment in the complex... certainly this looked as if it had been refurbished.... bathroom completely separate from both bedroom and kitchen/living space. All this said, the hotel has great potential, pool area is lovely and staff pleasant and helpful. The refurbished room was lovely, basic but modern furniture. Location is excellent with grocery shopping 2 minutes away and main shopping / eating a further two or three minutes away however anyway with mobility issues should be aware it is a little hilly on the return from the town, taxis very cheap & readily available
New
Old
Old
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly. Room nice and comfortable
Stayed 7 nights in Sep 2019
Response from RECEPCIÓN on 10 Nov 2019
Thank you for your kind comments Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from RECEPCION on 10 Nov 2019
Thank you. Best Regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed was terrible no proper tv no entertainment bathroom poor food awful
Stayed 7 nights in Sep 2019
Response from Smartline Lanzarote Palm on 17 Sept 2019
Dear Guest, We are sorry to hear about your bad experience while you were on holiday with us. Many of our guests are happy with our products and facilities, and we deeply regret this was not the case for you. We would also like to inform you that our team works on introducing entertainment for our guests. Your opinion matters and it will be taken into account in order to improve our services. Kindest Regards, Aleksandrina Atanasova Guest Relations

10/10 Excellent

Eleanor, Cork

Liked: Cleanliness, property conditions & facilities
There’s is absolutely nothing I could fault with this accommodation. From the staff to the apartments and the facilities, Lanzarote Palm is excellent
Stayed 14 nights in Aug 2019
Response from Smartline Lanzarote Palm on 17 Sept 2019
Dear Eleanor, First we would like to thank you for trusting our hotel with your holiday experience! We are happy to hear you had an excellent stay with us thanks to the staff and the facilities. Looking forward to welcome you back in the future. Kindest Regards, Aleksandrina Atanasova Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019
Response from Smartline Lanzarote Palm on 17 Sept 2019
Dear Guest, Thank you for scoring us this high! We hope you had an amazing holiday. Kindest Regards, Aleksandrina Atanasova Guest Relations

6/10 Okay

James, Limerick

Disliked: Cleanliness, staff & service
Not a 4 start aparthotel - 3 at most
The aparthotel is in a great location albeit up a steep hill. For the most part the staff are really friendly and welcoming, apart from one of the receptionists. I asked for towels as they had not been changed and ours were crawling with ants. She was quite abrupt saying the towels are only changed every second day as with cleaning of the apartments. This is where Lanzarote Palm falls below standard- I can understand not cleaning every day but in the heat 27/28 C, fresh towels would be nice every day. No toiletries are provided by the hotel contrary to what is advertised so Insure you bring your own. The shower is a bit sporadic as the pressure is all over the place - extremely powerful to a dribble every couple of seconds. €10 deposit needed for both air con and tv remotes ! Safe access is 20€ for a week and 2€ per day afterward. I would stay again as it's so central but would prefer if towels could be changed daily.
Stayed 10 nights in Sep 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with really friendly staff
Really nice hotel, with nice apartment and comfy beds. Bar food reasonably priced. Only downfall was no evening entertainment, otherwise a lovely stay. Close to beach and main strip
Stayed 10 nights in Sep 2017

10/10 Excellent

jo, chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect long weekend
Great hotel location, short walk down hill to the beach with all resort facilities in walking distance. Not noisy at all as away from main strip. Great pool area. We had a downstairs apartment plenty of room and utensils etc. Only negative - the false grass on the patio area of the downstairs looks shabby and tired now - probably looked great when new - just a dirt and ant magnet now.
Stayed 3 nights in Sep 2017

10/10 Excellent

john, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel....
Very clean hotel with friendly staff....good location smooth check in/check out however would of liked extra pillows... maybe I should of asked for some more from the reception....but over all 10/10
Stayed 3 nights in Aug 2017
Response from Lanzarote Palm Team on 27 Aug 2017
Dear John Thank you for sharing your experience in Lanzarote Palm. We are happy to read you enjoyed your stay. As you commented if you had asked for more pillows we would have provided more. We hope to welcome you soon, Kind Regards

8/10 Good

elaine , cambridgeshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget apartments
We stayed at the palm for a short stay break The room was pleasant and clean Beds were extremely comfortable, however more pillows were needed The complex is very chilled and quite quiet Reception staff were very friendly and polite Would recommend
Stayed 3 nights in Aug 2017
Response from Lanzarote Palm Team on 27 Aug 2017
Dear Elaine, Thank you for review your Lanzarote Palm experience. We are happy to know that you liked beds, rooms and quiet in our complex. It should be noted that you find the reception staff friendly and polite. About the pillows, you only needed to ask in reception and then we would provide it to you. We hope to welcome you in the future, Kind Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Apartments - Umbrella situation a Disaster!
Just back from a week in the Palm. They double booked for our first 3 nights, but they upgraded us to the San Antonio including complementary dinner and breakfast so we were happy with this as the San Antonio is lovely. The Palm apartments themselves are very nice and it is in a great location. The pool area is nice and the grounds are also nice. However the area around the pool is very exposed to the sun and there are not sufficient umbrellas for everyone. There were only 11 umbrellas available. People queue at the umbrella room to try and be one of the lucky ones to get an umbrella. Most people however are left without one and with temperatures of 35C+ this is very hot especially if you have kids. When we asked the Pool guy about umbrellas he was very rude also. It's a pity because apart from this, the apartments are lovely.
Stayed 7 nights in Jul 2017

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spotless fresh welcoming reception
Booked at last minute for Son was v pleasantly surprised, at great price! Would definitely return
Stayed 4 nights in Apr 2017

10/10 Excellent

Mr Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money hotel.
A good value for money hotel. The layout of the hotel is pretty awesome with all rooms facing inwards/towards the pool. The hotel exceeded my expectations.

10/10 Excellent

vinny, manchester

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
great hotel but up a hill
great hotel if you are mobile, if you have mobilty issues i would imagine this would cause issues. as the hill from the beach is quite a steep incline 40ft high over 250 yards. dissapointed three night stay no room clean or towel change. other than that it was spot on. friendly, clean, modern,good bar and food. probably one of the best if you dont mind the walking.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top rated Hotel
Good position close to beach and nightlife, clean and well equipped apartment and good size pool.

8/10 Good

Gateford, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in a great location
This hotel is a very short walk up a hill from the main strip so perfect for us. Maybe tricky if any mobility issues. Very well maintained apartments and lovely pool area. They need to deal with Wifi issues as this does detract from the experience and could be problematic if you have tech requirements.
Pool area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart, modern, lovely pool and good location
We stayed for a week in Feb and had a lovely stay. Helpful staff, nice room and only a few minutes walk to the sea front and shops, whilst at the same time being in a quiet location. The pool whilst it was a great size, shape and super clean, it was freezing! However I'm sure this is the same for many Lanzarote hotels in February. We still enjoyed it all week as we'd decided to take wetsuits for going in the sea and they proved perfect for use in the pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments and pool are clean and well maintained. V good location- gym nearby and supermarket. Approx 10 minute walk to main strip. Wifi only worked in lobby- didnt even work at the pool which was a disappointment.

8/10 Good

couple, Uk

Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel , close to the beach( very nice ) and to the shops and restaurant. Good parking close to hotel ( are 2 parkings close to hotel ) Rooms - very nice , room cleanliness could be little better but for us was fine always good washed bathroom and nice beds. Staff very friendly and helpful. Hotel very quiet and nice.

8/10 Good

Tomasz, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location :)
Nice hotel, with good location, close to beaches, shops , restaurants . Clean, with decent size rooms and balcony. Modern look,well equipped rooms, nice swimming pool.Helpful staff, no problems with arranging standard things, like taxis, directions etc. Stayed for 8 nights and apartment was cleaned every second day-which is very good. Absolutely great value for the money.

10/10 Excellent

Valerieann, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Fresh
Newly renovated and refurbished. Stayed in a 1 bed apartment. AC in bedroom, kettle, toaster, coffee maker, microwave, hob, fridge, hair dryer, safe, flat screen TV with some English speaking channels. Some sockets take 3 pin plug and also USB. All apts circle the pool, 1 & 2 story to the front and 3 story at back. Staff are very helpful and always say hello when you pass. Large hyperdino supermarket down the road, and a lovely Irish bar and restaurant over head The Spinnaker.

10/10 Excellent

bev , manchester

Liked: Staff & service, property conditions & facilities, room comfort
Great last minute trip
Great hotel, pool and sun terrace areas were excellent and well looked after. Room was comfortable and had everything we needed, very friendly, great atmosphere!

6/10 Okay

Melanie

Liked: Staff & service
Holiday
Nice hotel however small things like having to pay for iron and not having a washing machine in the apartment is a down fall especially as it is a one bedroom apartment , the food at hotel was horrendous didn't like it however customer service was always really good staff very helpful hotel very clean , but not cleaned everyday.

10/10 Excellent

sarah, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Recently refurbished. Still has some works going on but not noisy and didn't interfere with our stay. 5 min walk to the strip. 2 mins to supermarket. Hotel apartments have TV, free wifi, amazing shower. English plugs in bedroom and front room and usb sockets. Toaster, microwave and fridge. Nice pool. Lots of sun loungers. Friendly staff.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
The resort was a working progress wifi wasn't good and no chance to funny time

8/10 Good

Christopher

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Proche de la mer (5 grosses minutes à pied), calme, chambres correctes, nourriture moyenne. Heure de checkout affichée sur la carte etait différente de l'heure réelle (affichée à la reception).