Ratings based on 219 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

Junior Suite

Posted 22-Jan-2016
Cons: Food would be better if it was hotter.
Location: Excellent location with lovely promenade walks in both direction and a good local bus to Playa Blanca.
Staff at the hotel were very friendly and helpful. The Junior Suite option which is about 50% dearer than a Standard was very big with a 6 x 4 m bedroom, a 6 x 4 m lounge and a 6 x 3 m balcony together with a large bathroom and a walk in wardrobe. The view from the balcony was excellent with sun nearly all day and a very nice view overlooking one of the pools and a nice sea view over to Fuertoventura. The only thing not so good about it was that it was very simply furnished and bleakly painted all in white with a brown ceramic floor. The bed which was very hard in the Standard double was more comfortabler in the Suite. The Suite was quite a walk from the main hotel but it was very quiet. Last year we had a Standard double which was very acceptable and much cheaper. The food at the hotel is very plentiful but only modest in quality but we could always find something which was ok. Drinks in the hotel were very reasonable at only 2.4 euros for ok house wine and beer.
4 out of 5
Recommended
for Everyone
by A verified traveller from bilbao

EL TRATO DEL PERSONAL EXCELENTE.

Posted 18-Jan-2016
EL Hotel es muy agradable, los servicios y las habitaciones muy buenas, bien cuidadas y limpias. y destacaría el personal de los restaurantes excelente atención. sobre todo el del restaurante Las Choza .
3 out of 5
by A verified traveller

slechte service. eten is voor de massa.

Posted 17-Jan-2016
Pros: het gebouw ziet er mooi uit. De bediening is prima. De kamers zien er netjes uit.
Cons: klantgerichtheid moet beter. Een 4-sterren hotel verleend goede service. Personeel/stagiares dienen als volwaardig personeel behandeld te worden.
Location: het hotel ligt buitenaf. Het is belangrijk om eigen vervoer te regelen als je ook buiten het hotel nog wat wilt ondernemen/zien.
Het hotel probeert luxe uit te stralen, echter het servicepakket is voor een 4-sterren hotel beneden peil. Wifi heeft slecht bereik en is niet op de kamers. Voor het betere eten moet je extra betalen. Men is niet van plan om voor jou als gast een reservering te maken of je in te checken voor je vlucht. Je mag gebruik maken van een aantal computers van het hotel, echter daar dient wel voor betaald te worden. Extra service, dan moet je betalen! slecht voor een 4-sterren hotel Het hele hotel hangt van stagiaires aan elkaar die slecht worden behandeld. (geen ontbijt, alleen maar vette hap, geen aandacht/begeleiding, chagrijnige, egoïstische managers zodat er geen sprake is van vakinhoudelijke zaken leren). Ze worden gebruikt!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2016
Very lively at first as it turned out it was the Spaniards Christmas. Went quiet after. Very enjoyable.
4 out of 5
Recommended
for Families
by A verified traveller

Quiet location good facilities

Posted 25-Dec-2015
Very pleasant stay with good size room and good range of facilities
4 out of 5
Recommended
for Couples
by A verified traveller from glasgow, uk

Very good hotel offering good value fir money

Posted 30-Nov-2015
Pros: Staff. Cleanliness. Variety of dining
Cons: See comments re smoking areas
This is a nice hotel with excellent staff and high standard of maintenance and cleanliness. Bit out of town but there is a lovely sea front walk into town and you pass some beaches and bars/ shops en route. Approx 2.5 miles/45 mins. This suited us fine. Food was good and whilst we were half board and not All Inc we were provided with one meal each in the Asian, italian and Steak houses. This provided variety from the well provided buffet dining rooms. Excellent breakfast also. Our only complaint is that smoking is provided for in the Rea immediately outside the restaurant area and this affects the outdoor dining area. Coming from UK we are not used to that. Smoking ...ok but not so near eating areas.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel - clean and family friendly.

Posted 28-Nov-2015
Pros: Location and facilities.
Cons: Welcome gifts all alcohol based when we did not drink alcohol - would have been nice to be given an alternative.
Location: Small beach - Playa Flamingo about ten minutes walk before Playa Blanca with supermarkets and restaurants.
Gorgeous hotel set about 2-3miles from Playa Blanca via foot. Access to promenade from hotel which leads all the way into Playa Blanca. Facilities in the hotel fantastic - a choice of shops, a choice of beautiful pools heated and sea water, a choice of restaurants and fabulous clean and comfortable rooms. Really can't fault the hotel amazing nothing short of perfection.
3 out of 5
Recommended
for Everyone
by A verified traveller

Buena ubicación.

Posted 25-Nov-2015
Hemos pasado unos dias tranquilos, el hotel está bastante bien, zona tranquila, fuera del bullicio y a unos pocos minutos en coche del pueblo. La comida bastante buena y los restaurantes temáticos muy buenos tb. El personal muy amable y correcto, lo único es que hay poco. La habitación bien...el mobiliario es un poco antiguo..
3 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Lovely hotel, very pleasant staff.

Posted 22-Nov-2015
This hotel has lovely grounds, lovely restaurants (and I am a fussy eater!). Many quiet places to sit and read. On the water front, so enjoyed morning walks along the water.
2 out of 5
by A verified traveller from Paris

certainement pas un palace

Posted 08-Nov-2015
Pros: Rien .
Cons: Tout
Location: il n'y a quasi rien au alentour , il faut prendre le bus pour rejoindre les restaurants ou bien avoir une voiture de location
Hotel extrêmement décevant dans son la globalité loin d'etre un palace et proche d'un hotel club 3 étoiles. Longue file d'attente des la réception ( normal 2 agents front desk uniquement pour un hotel a 1000 chambres ) tres mauvaise insonorisation de la chambre ( vous entendez le voisin comme si vous étiez dans sa chambre ) petit dejeuner au café en poudre nescafé, ( la classe pour un hotel 4 étoiles ) quantité mais pas de qualité des aliments. contour de piscine surchargé , réservation des transats des 7H00 du matin par les touristes de l'hotel. donc si vous souhaitez un emplacement correct il faut s'y prendre tres tot le matin. De plus la grande piscine est en permanence sous animation donc si vous souhaitez etre au calme ce n'est pas le bon endroit il faut se rendre sur une piscine plus petite mais non chauffée C est un hotel club avec des animations style les "bronzes en vacances" et certainement pas un palace . A fuir si vous cherchez calme et bonne prestations.