Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
96% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

OK for Durban

Posted 15-Jan-2016
Pros: Easy to find on sea front, overall staff, breakfast
Location: Centre of Durban bit like Blackpool. Good for Cricket or other sporting venues. I Much prefer North or South of central Durban otherwise
Hotel fine, staff helpful but some more competent than others. Breakfast good. If you like Durban most of bars, a lot of stalls and activities nearby
2 out of 5
by A verified traveller from Antananarivo, Madagascar

Like peace and quiet? Avoid.

Posted 04-Jan-2016
Pros: Breakfasts
Cons: Cleanliness, noise level, kid control
I stayed here for four nights between Christmas and New Year's and was extremely disappointed. The noise level was like nothing I've ever encountered at a hotel anywhere in the world. Not only was there near-constant loud music coming from the beach across the street to contend with but also the carrying-on of fellow guests, none of whom seemed particularly concerned with the havoc their children were wreaking in the halls. Now, I don't hate children, but I would like to walk down the stairs without having to step over them. Hotel staff literally shrugged their shoulders when I asked them to address this. My room on the third floor needed some serious deep cleaning (particularly of the carpets). The only positives I can give are: the breakfasts were quite good and the housekeeping staff delightful.
3 out of 5
Recommended
for Business Travellers
by Edmilson from Valinhos, SP

Um hotel que vale a pena.

Posted 28-Jul-2015 on Hotels
A estada no hotel Tropicana de modo geral foi boa, para falar a verdade ficou acima das nossas expectativas. Os quartos são espaçosos e o café da manhã é muito bom. O hotel fica perto de bons restaurantes, área de lazer e outros.
3 out of 5
Recommended
for Personal Event
by Daniel from Johannesburg

Is not what the Pictures show...

Posted 04-Jun-2015 on Hotels
Only 1 Reception at Check-in so waited over 30mins... TV Not tuned in room and all Fuzzy...Windows Broken and couldn't shut properly. Very Noisy area, drunk people in street out of window singing until 4am.
1 out of 5
Recommended
for Families
by M from Johannesburg, florida

bad service,

Posted 17-Feb-2015 on Hotels
Receptionist wasnt very helpfu, I also had to book again on arrival, because they only received your confirmation email the next morning, and I would like a refund from Hotels.com, I will never use your service again nor recommend it to my family and friends, I'm also going to put my complaint on Helo Peter, due to the terrible service I received at the hotel, Tropicana hotel should be rated as 1 star, I've had beter service at Sun1
5 out of 5
Recommended
for Families
by Tracey from Randburg

Pleasant stay

Posted 13-Feb-2015 on Hotels
The stay was great only negative is that the parking was not in the same building and not pleasant walking from the parking to the hotel at night
2 out of 5
Recommended
for Families
by Lindiwe from Lindiwe

Service

Posted 19-Jan-2015 on Hotels
I likes the hotel because it was next to the sea but I was not happy with the service. first when we arrive we were told to get our bags in car but the next day I saw other people where helped with their laggadge. second I order food from the resturant and the lady told me she will call me to come and fetch them, I was not offered room service. Lastly the room was not smelling nice, I dont know if its capert or blankets. The smell was terrible we were sleeping with our window open.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 19-Jan-2015 on Hotels
3 out of 5
Recommended
for Families
by Rowena

This traveller left a rating score only Posted 19-Jan-2015 on Hotels
3 out of 5
Recommended
for Families
by rene from Pretoria

Good

Posted 11-Jan-2015 on Hotels
Enjoyable