Reception hall

Reviews of ibis Sharq Kuwait

3 out of 5
ibis Sharq Kuwait
Jaber Al Mubarak Street, Sharq, Kuwait City

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 370 reviews" "
Rating 8 - Good. 170 out of 370 reviews" "
Rating 6 - Okay. 46 out of 370 reviews" "
Rating 4 - Poor. 8 out of 370 reviews" "
Rating 2 - Terrible. 5 out of 370 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, I suggest to add more plugin outlet to charge your devices by the bed
Stayed 1 night in Feb 2024
Response from Clarissa Pasion on 6 Feb 2024
Dear Mr. Hany,Thank you for your feedback.We appreciate your suggestion to add more plugin outlets by the bed for charging devices. We'll definitely take this into consideration for future improvements. If you have any further suggestions or comments, please feel free to let us know. We strive to provide the best experience for our guests.Kind Regards,Reservation Department

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location and amazing staff
Stayed 1 night in Dec 2023
Response from Louis Fadel on 20 Jan 2024
Dear Alex,Thank you for taking the time to share your positive experience with us on Orbitz! We are thrilled to hear that you found our location amazing and appreciated our staff.Your kind words mean a lot to us, and we're delighted to have contributed to making your stay enjoyable. If you have any specific highlights or suggestions you'd like to share, we would love to hear them.We look forward to the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more amazing, please feel free to let us know.Best regards,Louis FadelFront Office Manager

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mahmoud Emara on 18 Dec 2023
Dear Mr. Marco Thank you for taking the time to rate your stay at Ibis Sharq Hotel. We appreciate your positive feedback.If you have any specific comments or suggestions you'd like to share, we're always here to listen. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Andrej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Louis Khalil on 30 Nov 2023
Dear Andrej,Thank you so much for taking the time to rate ibis Sharq with a perfect 10 on Hotels.com! Your glowing feedback truly made our day. We are thrilled to learn that your experience with us met and exceeded your expectations.At ibis Sharq, providing exceptional service and ensuring our guests' satisfaction are our top priorities, and it brings us immense joy to hear that we succeeded in making your stay memorable.We sincerely appreciate your kind words and the trust you've placed in us. Should your travels bring you back to Kuwait, it would be our pleasure to welcome you again for another delightful stay.Thank you once more for your outstanding review!Warm regards,Louis KahlilFront office Manager

8/10 Good

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis sharq is good hotel for this class..shure i return with my family.
Stayed 4 nights in Nov 2023
Response from Louis Khalil on 25 Nov 2023
Dear Mr. Marko,Thank you for your recent stay and for taking the time to share your experience at ibis Sharq. We're thrilled to hear that you found our hotel to be a good choice for your stay in Kuwait City.Your kind words mean a lot to us, and we're delighted to know that you're considering returning with your family. We aim to provide a comfortable and enjoyable experience for all our guests, and we'd be honoured to welcome you and your family back on your next visit.We're here to ensure your time with us is as pleasant as possible. Looking forward to hosting you and your family again at ibis Sharq!Warm regards,Louis KhalilFront office Manager

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming to Kuwait for the first time from the US I had no idea what to expect. A long way from home, a country where I do not speak the language, IBIS SHARQ KUWAIT made me feel completely at home. The rooms are clean and fresh, the service is second to none. When I came back after check out to ask if I could freshen up before my long flight back to the US they couldn't be more accommodating. I have more business trips required for Kuwait and IBIS SHARQ will be the place I call home when I do. That means everything when you truly are away from home.
Stayed 1 night in Sep 2023
Response from Louis Khalil on 27 Sept 2023
Dear Mr. David,Thank you for sharing your wonderful experience at ibis Sharq. We are delighted to hear that we were able to make your first visit to Kuwait a comfortable and memorable one.It warms our hearts to know that you felt at home during your stay, even in a foreign country, and that our clean rooms and exceptional service contributed to your positive experience. Your kind words about our team's accommodation when you returned after check-out highlight our commitment to ensuring our guests have a hassle-free and comfortable stay.We truly appreciate your trust in us, and we are honoured to be your home away from home in Kuwait. Your loyalty means everything to us, and we look forward to welcoming you back for your future business trips.Warm regards,Louis KhalilFront office Manager

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mohamed Ali on 15 Jul 2023
Dear Ms.CarolineThank you for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience during your stay at our hotel.We are thrilled that you enjoyed your room. Our aim is to provide comfortable and well-appointed accommodations that meet the needs of our guests, and it's rewarding to hear that we succeeded in this regard. We hope you had a restful stay and found everything to your satisfaction.Kind Regards

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mohamed Ali on 15 Jul 2023
Dear Mr.OmarThank you for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience during your stay at our hotel.We are thrilled that you enjoyed your room. Our aim is to provide comfortable and well-appointed accommodations that meet the needs of our guests, and it's rewarding to hear that we succeeded in this regard. We hope you had a restful stay and found everything to your satisfaction.Kind Regards

8/10 Good

abdelmoneim

Travelled with family
Liked: Cleanliness, staff & service
Room is small
Stayed 5 nights in Jun 2023
Response from Louis Khalil on 24 Jun 2023
Dear Abdelmoneim,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and the opportunity to respond.We apologize if the size of the room did not meet your expectations. At ibis, we strive to provide our guests with comfortable accommodations at a reasonable price. While our rooms may be compact, we focus on delivering excellent value for the money you paid. Our aim is to offer a clean and functional space that meets the needs of our guests.We understand that room size preferences may vary from person to person, and we apologize if we fell short in meeting your specific expectations in this regard. We appreciate your understanding and encourage you to reach out to our team during future stays. We will do our best to accommodate any special requests or provide alternative room options at our sister ibis Salmiya, if available.Thank you for choosing ibis Sharq, and we hope to have the opportunity to welcome you back in the future.Kind RegardsLouis KhalilFront office Manager

4/10 Poor

SAEED

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Better options available
Not a fan of this hotel. I think the nearby Ramada is better. Staff at reception are a hassle to deal with, you don’t get any help with anything. They fail to arrange you’re airport pick up after agreeing to and there are no bedside plugs for your charges.
Stayed 5 nights in May 2023
Response from Mahmoud Emara on 23 May 2023
Dear Mr. SaeedThank you for sharing your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide excellent service and assistance to all our guests, and we apologize if you encountered any inconvenience or difficulty during your stay.Regarding the airport pick-up, we apologize for any miscommunication or oversight that may have occurred. We will review our processes to ensure such incidents are avoided in the future.We appreciate your comments regarding the availability of bedside plugs for charging devices. Your feedback is valuable to us as we continuously work towards improving our amenities and facilities for our guests' comfort and convenience.Thank you for sharing your feedback, and we hope you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a better experience.Best regards,Mahmoud EmaraFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Consistently Great
Really nice staff! Typical Ibis: small clean and modern rooms with an attention to use of space. Really good location choice next to the tall Hambra building.
Stayed 2 nights in May 2023
Response from Mahmoud Emara on 20 May 2023
Dear Mr. MichaelThank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words and are pleased to hear that you had a positive experience with our staff.At our hotel, we strive to provide exceptional service, and it's great to know that our staff made a positive impression on you. We will make sure to pass along your compliments to our team members who contributed to your enjoyable stay.We also appreciate your mention of our convenient location near the tallest building. We understand that a well-chosen location can greatly enhance the overall experience of our guests, and we're glad that it worked well for you.Thank you once again for your review and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another positive experience.Warm regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, surprisingly good food.
Stayed 3 nights in Mar 2023
Response from Mahmoud Emara on 7 Mar 2023
Dear Mr. BrianThank you for choosing to stay with us and for taking the time to give us a positive review. We are delighted to hear that you had an excellent experience during your stay. Our team works hard to ensure that every guest has a comfortable and memorable stay, and we are glad that we were able to meet your expectations.We hope that you will consider staying with ibis Hotel Sharq again in the future. Our team is committed to providing our guests with exceptional service, and we would love the opportunity to host you again.Thank you once again for your feedback, and we hope to see you soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely amazing! They go out of their way to make you feel welcome and help you with anything you need!
Stayed 8 nights in Feb 2023
Response from Quennie on 14 Feb 2023
Dear Ms. Catherine, Greetings.We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Agent

10/10 Excellent

Simon

Stayed 3 nights in Jan 2023
Response from Louis Khalil on 9 Feb 2023
Dear Ms. Simon,We very much appreciate your rating on Hotels.com regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Louis Khalil Front office Manager

2/10 Terrible

Abdullatif

Travelled with partner
Disliked: Staff & service, amenities
The service was terrible. The breakfast is overrated and expensive. You are not allowed to have visitors in the room, you should stay in the lobby if you have guests which is weird
Response from Mahmoud Emara on 17 Jan 2023
Dear Mrs. Reem We appreciate that you took the time to share your review of your recent experience at our property. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction. While we understand your concern about the breakfast price is high,However, for the visitor are not allowed in the room, allow me to explain that, we are following the country law, and this policy is according to the country Rules & regulations, that man & woman are allowed in the room if they are married couples only, Hence we don't have any influence/power to violate/override such policy, We can assure you that your experience is not indicative of our usual high standards. Nevertheless, we have taken notes of the point you've raised in this review and these will be considered in our efforts to improve the quality and services we offer. We hope that you would give us another chance to make your stay as best as it can be.Sincerely,

10/10 Excellent

Jehad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Louis Khalil on 31 Dec 2022
Dear Mr. Jehad, We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department.

10/10 Excellent

Marwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Quennie on 24 Dec 2022
Dear Mr. Marwan, We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department.

6/10 Okay

AHMED

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service
Good Location
Good location & pretty good value for money as far as hotels in Kuwait go. It's a very straightforward choice if you are in Kuwait for 1-2 days solo. Decent size room, right smack bang in the middle of Kuwait City (I think) and there's a restaurant (Indian), launderette and a few shops near by so it's pretty convenient.
Stayed 2 nights in Jul 2022
Response from Quennie on 17 Dec 2022
Dear Ma'am/Sir,We very much appreciate your feedback regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Quennie Reservation Department

10/10 Excellent

Clemens

Stayed 2 nights in Dec 2022
Response from Quennie on 17 Dec 2022
Dear Mr. Clemens.We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department

8/10 Good

Shumon

10/10 Excellent

Tautvydas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Louis was very helpful which made my check-in experience quick and smooth. Probably the best buffet breakfast I've hade.
Stayed 2 nights in Nov 2022
Response from Quennie on 10 Dec 2022
Dear Tautvydas,We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Quennie on 10 Dec 2022
Dear Mr. Jonathan, We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Great middle of the road place to stay. The staff are super friendly and helpful, the place is clean and well situated. A fine place to spend a night or two.
Stayed 1 night in Nov 2022
Response from Quennie on 10 Dec 2022
Dear Mr. Jonathan,We very much appreciate your feedback regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quennie Reservation Department

10/10 Excellent

Yousif Hussein

Liked: Cleanliness, staff & service, amenities
Great location 5 minute drive in any direction will take you to attractions,would definitely stay here again.
Stayed 9 nights in Oct 2022
Response from Louis Khalil on 27 Oct 2022
Dear Mr. Yousif, We very much appreciate your feedback regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Noise
Room next to me was very loud at 2am.
Stayed 2 nights in Oct 2022
Response from Louis Khalil on 24 Oct 2022
Dear Valued Guest hank you for taking the time to tell us about your experience at the ibis Sharq. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sincerely,Louis KhalilFront Office Manager

8/10 Good

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

SAEED

Stayed 4 nights in Jul 2022
Response from Louis Khalil on 16 Jul 2022
Dear Valued Guest We very much appreciate your rating regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Front Office Manager

10/10 Excellent

Alexandra

Stayed 1 night in May 2022
Response from Louis Khalil on 19 Jun 2022
Dear Ms. Alexandra, We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Front Office Manager

10/10 Excellent

latifa

Stayed 3 nights in Apr 2022
Response from Louis Khalil on 19 Jun 2022
Dear Ms. Latifa, We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Louis Khalil Front Office Manager

10/10 Excellent

Zakarya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Rifad Ramjan on 2 Feb 2020
Dear Valued Guest We thank you for choosing ibis Sharq for your stay and appreciate for your review score Looking forward to welcome you back in near future Sincerely Rifad Ramjan

10/10 Excellent

Chintan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jan 2020
Response from Rifad Ramjan on 1 Feb 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was every things was perfect
Stayed 1 night in Jan 2020
Response from Rifad Ramjan on 1 Feb 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2020
Response from Rifad Ramjan on 1 Feb 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. We look forward to welcome you back in near future Sincerely, Rifad Ramjan Hotel Manager

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We had a great evening. The food was great and the service was fantastic and quick.
Stayed 1 night in Dec 2019
Response from Rifad Ramjan on 30 Dec 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Rifad Ramjan on 30 Dec 2019
Dear Valued Guest, Thank you so much for your efforts to post a review on Hotels com website. Your feedback and comments are very appreciated. We all look forward welcoming you again in near future. Sincerely Rifad Ramjan Hotel Manager

6/10 Okay

Verified traveller

Disliked: Room comfort
The hotel has 100+ rooms and only 13 spots for car parking. These 13 is open for everyone not only for hotel guest. It is not free parking for the hotel. It is limited street free parking! The room is clean but smell strong detergent. Even though it smells good, it was too strong and get me allergic. Room is small but it is the hotel standard. It is okay for 2 no more.
Stayed 2 nights in Dec 2019
Response from Rifad Ramjan on 30 Dec 2019
Dear Valued Guest, Thank you so much for your efforts to post a review on Hotels com website. Your feedback and comments are very appreciated. We all look forward welcoming you again in near future. Sincerely Rifad Ramjan Hotel Manager

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Rifad Ramjan on 28 Nov 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Rifad Ramjan on 28 Nov 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Rifad Ramjan on 30 Dec 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

2/10 Terrible

Abdulla

Travelled with group
Disliked: Property conditions & facilities, room comfort
The most bad mall rooms that i could not the praying mat to pray nor to move in the whah you call it room all ibis room are like that as i heard from many people Will never stay i a prison called ibis
Stayed 2 nights in Nov 2019
Response from Rifad Ramjan on 28 Nov 2019
Dear Valued Guest Thank you for taking the time to tell us about your experience at the ibis Sharq. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With regards to the room size i am really sorry this was not up to your expectation , kindly note that our sister hotel ibis salmiya got various size of rooms upto 80 SQM for your future planning . We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rifad Ramjan Hotel Manager

8/10 Good

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was go0od breakfast delicious. but room only narrow
Stayed 3 nights in Nov 2019
Response from Rifad Ramjan on 28 Nov 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Nice peple that serves you. Reception staff was very helpfull
Stayed 6 nights in Oct 2019
Response from Rifad Ramjan on 28 Nov 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff and clean well serviced rooms. However, the restaurant was disappointing with a number of dishes unavailable. Staff didn’t seem to be aware of what was available when ordering. After two attempts at ordering a dessert to be told it wasn’t available not once but twice, I gave up and didn’t have
Stayed 2 nights in Oct 2019
Response from Rifad on 29 Oct 2019
Dear Valued Guest We thank you for your review and constructive feedback ,Also it was pleasure to receive positive feedback about the staff and room cleanliness. My sincere apologies for the issues that you have experienced at the restaurant , the staff should have been more proactive on this time , we have taken the necessary steps to avoid such in future ,Kindly accept my sincere apologies Looking forward to welcome you back in near future Sincerely Rifad Ramjan Hotel Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Rifad Ramjan on 29 Oct 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Rifad on 23 Oct 2019
Dear Valued Guest We thank you for choosing for ibis Sharq for your accommodation . Appreciate for your kind review score We look forward to seeing you in near future Sincerely Rifad Ramjan Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the system access card specially in the elevator.. it jams and the card doesn't work after swiping it. Before i left they were starting the process of changing the hardware slots in the elevators..
Stayed 5 nights in Oct 2019
Response from Rifad on 23 Oct 2019
Dear Valued Guest Thank you for choosing ibis Sharq for your venue of accommodation ,your comments are very important to us . We apologize for the inconvenience caused due to elevator key card system error, we have taken the necessary action to fix this . We look forward to welcome you back in near future Sincerely Rifad Ramjan Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Co
It was a pleasant stay, cosy enough to stay holed up in the room all day.
Stayed 8 nights in Sep 2019
Response from rifad ramjan on 5 Oct 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rifad Ramjan Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Rifad on 1 Oct 2019
Dear Valued Guest Thank you for your review score , I am sorry that your experience was not up to your expectation , I really appreciate if you can give us some more detail information in order to address this issue and to correct accordingly . Sincerely Rifad Ramjan