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Reviews of Kuruman Inn by Country Hotels

3.5 out of 5
Kuruman Inn by Country Hotels
Corner of De Jager and Main Road, Kuruman, Northern Cape

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 6 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Johan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The noise was terrible, people fighting and swearing, not in this lifetime again.
Stayed 1 night in Jan 2024
Response from Kuruman Inn on 2 Feb 2024
Dear Mr JohanThank you for the review. The traffic noise from the N14 is unfortunately not something that we any control over, and the same can be said for the noisy neighbors next door, i will have a chat with them and ask them to kindly lower their noise after a certain time. But we are happy that the staff and services provided made it more enjoyable.For your next stay in Kuruman, we have a hotel that is far from the N14 and located in a quiet area called the Kuruman Hotel that we can refer you too.RegardsKuruman Inn

8/10 Good

Thabo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anthony and the Kuruman Inn Team on 8 Aug 2023
Dear ThaboThank you so much for the great review. We are delighted to hear that you had a positive experience with us at the Kuruman Inn. We hope you’ll visit us again soon.

6/10 Okay

Rashid Ahmed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Rashid,Thank you for taking the time to review our hotel.We look forward to welcoming you back soon.

8/10 Good

Angelique

Stayed 1 night in Dec 2022
Response from Kuruman Inn on 8 Aug 2023
Dear AngeliqueThank you for the great review, we are so happy to hear that you had a nice time during your stay at the Kuruman Inn.Hope to see you soon!

10/10 Excellent

Thabang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Anthony and the Kuruman Inn Team on 8 Aug 2023
Dear ThabangThank you for the great review, we are so happy to hear that you had a nice time during your stay at the Kuruman Inn.Hope to see you soon!

10/10 Excellent

Melanie

Stayed 1 night in Aug 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Melanie, We’re glad we made your experience with us a great one and will be happy to see you again soon.

10/10 Excellent

Kim

Stayed 1 night in Aug 2022
Response from Anthony and the Kuruman Inn Team on 8 Aug 2023
Dear Kim, thank you for the great review! We’re glad we made your experience with us a great one and will be happy to see you again soon.

10/10 Excellent

Motshidisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet envinment.
Stayed 1 night in Aug 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Motshidi, thank you for your review! we are delighted to hear that you enjoyed your stay.Hope to see you again soon.

8/10 Good

Hendrik

Stayed 1 night in Aug 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Hendrik, thank you for your review! I am glad you enjoyed your stay,

6/10 Okay

Caleb

Business traveller
Okay stay
Property is just ok for one night there is too much noise on as some rooms are just next to the highway
Stayed 1 night in Apr 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Caleb,Thank you for taking the time to review our Hotel.We look forward to welcoming you back soon.

10/10 Excellent

Ntombi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Untidy units
The unit was dirty, had to remind them of extra utensils
Stayed 1 night in Apr 2022
Response from Kuruman Inn on 8 Aug 2023
Dear Ntombi,Thank you for taking the time to review our Hotel.We look forward to welcoming you back soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good work
Stayed 2 nights in Oct 2020
Response from Hilton on 15 Oct 2020
Dear Jack - Thank you for the awesome review! We are looking forward to welcoming you back very soon. Regards, Meriting, Anthony and Hilton

4/10 Poor

Braam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
man Inn review.
The room was very disappointed. It was a double room but only cup and glas for one person. Roof fan did not work as there were no switch for it. Linnen was old and torn. Shower was disappointed, very old and no grid over outlet. Safety hazard. Need serious upgrade. Bathroom in total need a serious upgrade. Drawer of side cupboard no handle. Lights was so weak that you had to put all lights on just to see inside the unit. Aircon also not up to scratch. Unit overall need a serious upgrade. Rooms does not look remotely like the photos on the website. Breakfast facilities was ok But cutlery needs attention. Overall very disappointed.
Stayed 2 nights in Dec 2019
Response from Hilton on 21 Oct 2020
Dear Man Inn. Thank you for taking the time to review the hotel. We apologies for not living up to our usual standards. I am proud to announce that all AC units have been serviced, and new linen has replaced the ones mentioned.

6/10 Okay

Melaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
We had an excellent dinner in the restaurant and the staff were friendly and helpful but it is so noisy. It’s on the corner of the national road and a very busy connecting street, add to that the neighboring dog barked all night.
Stayed 1 night in Dec 2019
Response from Hilton on 21 Oct 2020
Dear Melaney, thank you for your review! I am glad you enjoyed the staff, the are indeed a positive addition to the establishment.

6/10 Okay

Andries

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst in Kuruman
Must be one of the worst Guesthouses in Kuruman. Light in room to dim. Must say the outside aria can do with more light as well. Room can do with a work station. You can't do work sitting on the bed. I don't thing that housekeeping has had proper training. If they had there would not be things broken in the room. The shower also did not work at all. Management can catch a wake up . I think Hotels.com can do a better job doing inspection at the places they advertise accommodation to.
Stayed 1 night in Sep 2017
Response from Hilton on 21 Oct 2020
Dear Andries. Thank you for taking the time to review the hotel. I am delighted to say that many upgrades have been done since your stay. Please feel free to contact us for additional information.

4/10 Poor

b, johannesburg

Disliked: Staff & service, property conditions & facilities, room comfort
Sadly, a disappointing stay
I had high hopes for our stay at this hotel and was sadly disappointed on just about every level. We called four days in advance to modify our reservation (we only needed two of our rooms for one night, not two) and were told by the receptionist, it would be "no problem" and she'd call us back to confirm after speaking to her manager. She never called. We called back again to confirm this had been resolved and the male receptionist got argumentative with my Afrikaans friend who called). He also said he would speak w/ his manager and clearly no one did because as we checked out, we were charged for the full amount. We were told to follow up with Travelocity as we'd booked through them. We've been following up for nearly a month about this with no resolution (we just asked for 2 of the room nights to be refunded since we called in plenty of time to cancel. Travelocity indicates that the hotel is not responding. The staff in the restaurant were surly and unresponsive. There was only one other person in the restaurant other than us, and the woman behind the counter was on her cell phone the entire time texting. The gentleman who arrived later was equally unresponsive. What was a basic breakfast took much longer than it should have and we had a meeting to attend so were pressured for time. The rooms themselves were a bit dark and depressing. And the heaters weren't great. We were all pretty cold throughout the night. I definitely would NOT recommend.
Stayed 1 night in Jun 2017
Response from Hilton on 21 Oct 2020
Dear B. Thank you for your review! Many improvements were done since your stay in 2017, and I trust that you will be pleasantly surprised on your next visit.

6/10 Okay

Alimullah

Liked: Cleanliness
Acceptable for the passing through traveller
The inn is average and excellent for the passing through traveller. It needs some maintenance but not in dire condition. We did not get the room we booked but the young girl left to run the place was eager to sort us out. The pool is a splash pool and could use a proper clean and maintenance. Ok for short stays.
Response from Hilton on 21 Oct 2020
Dear Ali. Thank you for your review! I believe you will be pleasantly surprised by all the upgrades since your last stay.

6/10 Okay

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Shove your hotel !
Are they upset that I booked there? NEVER experienced unfriendly service like this before!!! Never again!
Response from Hilton on 21 Oct 2020
Dear Colleen. Truly sorry about the horrible service you experienced in 2016. Many upgrades has been done since, and I trust you will have a pleasant stay with our friendly staff and top notch facilities.