Title: The Regency Hotel Kuala Lumpur Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Regency Hotel Kuala Lumpur Hotel with an outdoor pool, near KLCC Park ![Interior entrance](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/1f461eb9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/6f2f7a0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/9fd1bb00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/2793175e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/3a78bb24.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Regency Hotel Kuala Lumpur, in the city center, offers an outdoor pool for cooling off after exploring. Enjoy refreshments at the coffee shop and stay connected with WiFi. Amenities include dry cleaning services and a banquet hall. Steps from the iconic Petronas Twin Towers. 6.0 ## Popular amenities - Bar - Parking available - 24/7 front desk - Pool - Breakfast available - Laundry ## Room options ### Check availability for these dates Tonight [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Superior Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/b0f3673a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Non Smoking, City View ### Highlights Air conditioning TV Shower/bath combination Hairdryer Private bathroom Deep-soaking bath Free bottled water Minibar - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ![Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/0a70fb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Shower/bath combination Hairdryer Private bathroom Deep-soaking bath Free bottled water Minibar - 323 sq ft - City view - Sleeps 2 - 1 King Bed ![Superior Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/31081092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Deep-soaking bath Private bathroom Bidet Bathrobes Shower/bath combination Hairdryer - 323 sq ft - City view - Sleeps 2 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/78a2032a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Deep-soaking bath Private bathroom Bidet Bathrobes Shower/bath combination Hairdryer - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Executive Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/52a1772e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Deep-soaking bath Private bathroom Bidet Bathrobes Shower/bath combination Hairdryer - 366 sq ft - City view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/9fd1bb00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, Non Smoking, City View ### Highlights Air conditioning TV Shower/bath combination Hairdryer Private bathroom Deep-soaking bath Free bottled water Minibar - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ![Superior Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/d8b5a30b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Shower/bath combination Hairdryer Private bathroom Deep-soaking bath Free bottled water Minibar - 323 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/75000000/74690000/74681300/74681225/cba8c09d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Shah Alam i-City Shah Alam - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-The-Regency-Hotel-Kuala-Lumpur.h8291176.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-The-Regency-Hotel-Kuala-Lumpur.h8291176.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.16356%2C101.69907&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4R4HiHURCeyFd_-BKhtRP0cbUio=) No 3 Jalan Raja Alang, Kuala Lumpur, 50300 #### What's nearby - Kuala Lumpur Tower - 17 min walk - 0.9 miles - Petronas Twin Towers - 2 min drive - 1.2 miles - Suria KLCC Shopping Centre - 2 min drive - 1.2 miles - KLCC Park - 2 min drive - 1.2 miles - Pavilion Kuala Lumpur - 3 min drive - 1.9 miles #### Getting around - Chow Kit Station - 7 min walk - Kuala Lumpur Sultan Ismail Station - 11 min walk - Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive #### Restaurants - ‪Roof top Bar & Pool - ‬1 min walk - ‪Mamam Place - ‬2 min walk - ‪Restoran Sederhana - ‬3 min walk - ‪The Garden Grill - ‬3 min walk - ‪Restoran Singgang Klasik - ‬3 min walk ## About this property ### The Regency Hotel Kuala Lumpur Hotel near World Trade Centre Kuala Lumpur Close to Kuala Lumpur Tower and Suria KLCC Shopping Centre, The Regency Hotel Kuala Lumpur provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Free in-room WiFi is available to all guests, along with a business centre and a restaurant. You'll also enjoy perks such as: - An outdoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and a porter/bellboy - Free newspapers, meeting rooms and a banquet hall - Smoke-free property, concierge services and wedding services Room features All 311 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. More amenities include: - Bathrooms with deep-soaking baths and free toiletries - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![City view](https://images.trvl-media.com/lodging/6000000/5150000/5141300/5141276/95decd35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Travelodge Kuala Lumpur City Centre Golden Triangle - Free WiFi - Air conditioning - Breakfast available - Parking available 7.8 Good 1,000 reviews £25 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=5141276&PinnedHotelID=5141276&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/120000000/119700000/119698100/119698084/ea451bd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Standard suite at Times Square Imbi - Pool - Kitchen - Free WiFi - Air conditioning £35 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=119698084&PinnedHotelID=119698084&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/108000000/107350000/107347300/107347228/ed4d12bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Kuala Lumpur Bangsar by IHG Bangsar - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 38 reviews £52 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=107347228&PinnedHotelID=107347228&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/106000000/105450000/105444900/105444874/1962aa19.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Scarletz Suites Klcc Bukit Bintang by lulu Golden Triangle - Pool - Hot tub - All-inclusive - Kids pool 7.6 Good 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=105444874&PinnedHotelID=105444874&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/99000000/98480000/98472800/98472708/b54fe3dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crowne Plaza Kuala Lumpur City Centre by IHG Golden Triangle - Pool - Hot tub - Free WiFi - Restaurant 9.4 Exceptional 102 reviews £105 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=98472708&PinnedHotelID=98472708&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/88000000/87350000/87344300/87344267/d18c5b60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Santa Grand Signature Kuala Lumpur Golden Triangle - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 216 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=87344267&PinnedHotelID=87344267&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/45000000/44120000/44117500/44117433/8107f0c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Kuala Lumpur, Chinatown Golden Triangle - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 532 reviews £67 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=44117433&PinnedHotelID=44117433&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/17000000/16590000/16580800/16580764/c2dc64e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cosmo Hotel Kuala Lumpur Golden Triangle - All-inclusive - Free WiFi - Restaurant - Air conditioning 8.0 Very good 569 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=16580764&PinnedHotelID=16580764&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/13000000/12320000/12315900/12315888/b81238c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Canary Hotel Golden Triangle - Free WiFi - Air conditioning - Laundry - Housekeeping 7.8 Good 70 reviews £18 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=12315888&PinnedHotelID=12315888&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Quadruple Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/4000000/3050000/3049300/3049271/273d0f55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MyCiti Hotel Kuala Lumpur Golden Triangle - Free WiFi - Restaurant - Air conditioning - Room service 6.8 641 reviews £13 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=3049271&PinnedHotelID=3049271&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (MYR 15 per day) ### Food and drink - Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MYR 30 for adults and MYR 15 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible registration desk ### More - 1 building - 24 floors - Banquet hall - Built in 2009 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MYR 80.0 per stay. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MYR 30 for adults and from MYR 15 for children - Self-parking fee: MYR 15 per day - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: MYR 80.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Regency Kuala Lumpur Kuala Lumpur Regency Hotel Regency Hotel Kuala Lumpur Regency Kuala Lumpur Regency Kuala Lumpur Hotel The Regency Kuala Lumpur The Regency Hotel Kuala Lumpur Hotel The Regency Hotel Kuala Lumpur Kuala Lumpur The Regency Hotel Kuala Lumpur Hotel Kuala Lumpur ## Frequently asked questions ### Does The Regency Hotel Kuala Lumpur have a pool? > Yes, this property has an outdoor pool. ### Is The Regency Hotel Kuala Lumpur pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Regency Hotel Kuala Lumpur? > Self-parking is available for MYR 15 per day. ### What time is check-in at The Regency Hotel Kuala Lumpur? > Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at The Regency Hotel Kuala Lumpur? > Checkout is at noon. Late check-out is available for a fee. ### Where is The Regency Hotel Kuala Lumpur located? > Located in Chow Kit, this hotel is within a 15-minute walk of Chow Kit Night Market and World Trade Centre Kuala Lumpur. KLCC Park and Pavilion Kuala Lumpur are also within 2 miles (3 km). Chow Kit Station is 7 minutes by foot and PWTC Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Regency Hotel Kuala Lumpur Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 23 8 - Good 59 6 - Okay 50 4 - Poor 27 2 - Terrible 40 ### 6.4/10 Cleanliness ### 6.6/10 Staff & service ### 5.0/10 Amenities ### 5.8/10 Property conditions & facilities ### 2/10 Terrible #### Verified traveller 27 Mar 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 11 nights in Mar 2020 ### 2/10 Terrible #### Verified traveller 21 Mar 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Verified traveller 19 Mar 2020 Disliked: Cleanliness, staff & service, amenities ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### oosaka, 大阪 17 Feb 2020 Liked: Cleanliness, amenities, property conditions & facilities 普通に宿泊する分は特に問題なし ##### oosaka Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 16 Feb 2020 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed. ##### Verified traveller Stayed 8 nights in Feb 2020 ### 10/10 Excellent #### IVAN 11 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### IVAN Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 17 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 2 nights in Jan 2020 ### 8/10 Good #### YVON 12 Jan 2020 Liked: Staff & service, property conditions & facilities, room comfort ##### YVON Stayed 2 nights in Dec 2019 ### 4/10 Poor #### Gerhard, Malaga 6 Jan 2020 Disliked: Amenities, property conditions & facilities HI the location of the Hotel is really great and the hotel complex also but there are some basic things missing, like a proper room-service and also a Mini Bar or at least a fridge where you could put in your drinks to keep them cool. Check-in took ages as there was only 1 person helping the guest although there where 10people waiting. Not an exception as i have seen it many days that there where over 10 people waiting to get helped to get check-in. Further for an all day dining the restaurant was already at 6pm closed and cleaned up. To ask for a basic Breakfast Buffet 35RM is way to expensive. Overall i liked it but there are major improvements to be made especially in the Customer Service & Experience, as there where also no suggested Tours in the Lobby. thanks Gerhard ##### Gerhard Stayed 8 nights in Dec 2019 ### 4/10 Poor #### Norhayati 3 Jan 2020 Disliked: Staff & service #### Waited 1 hr standing to check in We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed. ##### Norhayati Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Gillet 2 Jan 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty room - Managers who don't care.... I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France ##### Gillet Stayed 2 nights in Dec 2019 ### 6/10 Okay #### MJ 1 Jan 2020 Liked: Staff & service Disliked: Cleanliness ##### MJ Stayed 3 nights in Dec 2019 ### 4/10 Poor #### Verified traveller 30 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 5 nights in Dec 2019 ### 10/10 Excellent #### Ka yan 27 Dec 2019 Liked: Cleanliness, staff & service, room comfort #### Historic and classical 60s hotel in pasar chow kit The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby. ![](https://a.travel-assets.com/ugc/hotel-reviews/043EFC781990CD90684EFCB054BA0BE166A660A51577461572063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0A360135B6935DD782A4EF7FADCA4E9E346861031577461571916.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ka yan Stayed 1 night in Dec 2019 ### 8/10 Good #### SELVAM 27 Dec 2019 Liked: Staff & service, property conditions & facilities, room comfort ##### SELVAM Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Anith 17 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort NOT RECOMMENDED AT ALL ##### Anith Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### Verified traveller 14 Dec 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities nothing was good to comment ##### Verified traveller Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Chun Kai 13 Dec 2019 Liked: Staff & service ##### Chun Kai Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Miss 12 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Miss Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller 5 Nov 2019 Liked: Staff & service Room 1413 had cockroach ##### Verified traveller Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 4 Nov 2019 ##### Verified traveller Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 3 Nov 2019 Disliked: Staff & service Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not ##### Verified traveller Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Verified traveller 26 Sept 2019 Disliked: Staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Sep 2019 ### 4/10 Poor #### Hairunisa 24 Sept 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it. ##### Hairunisa Stayed 3 nights in Sep 2019 ### 6/10 Okay #### Verified traveller 4 Sept 2019 The hotel give only 2 pillow. 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