Title: The Regency Hotel Kuala Lumpur Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Regency Hotel Kuala Lumpur Travelers can dive into Kuala Lumpur's dynamic energy during the day before retreating to this refreshing hotel sanctuary when evening falls ## Photo gallery for The Regency Hotel Kuala Lumpur ![Interior entrance - The Regency Hotel Kuala Lumpur (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/1f461eb9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace - The Regency Hotel Kuala Lumpur (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/9fd1bb00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - The Regency Hotel Kuala Lumpur (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/2793175e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - The Regency Hotel Kuala Lumpur (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/6f2f7a0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - The Regency Hotel Kuala Lumpur (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/3a78bb24.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Regency Hotel Kuala Lumpur, in the city center, offers an outdoor pool for cooling off after exploring. Enjoy refreshments at the coffee shop and stay connected with WiFi. Amenities include dry cleaning services and a banquet hall. Steps from the iconic Petronas Twin Towers. ## Reviews 6.0 ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Parking available ## Room options ### Check availability for these dates Tonight [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 2 - Jan 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=8291176&PinnedHotelID=8291176&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 7 of 7 rooms ### View all photos for Superior Room, 2 Single Beds, Non Smoking, City View ![Superior Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/b0f3673a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Private bathroom Shower/bath combination Deep-soaking bath Coffee/tea maker Free bottled water - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View ![Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/0a70fb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Private bathroom Shower/bath combination Deep-soaking bath Coffee/tea maker Free bottled water - 323 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Superior Suite, 1 King Bed, Non Smoking, City View ![Superior Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/31081092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Deep-soaking bath Shower/bath combination Bathrobes Bidet Private bathroom - 323 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View ![View from room](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/78a2032a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Deep-soaking bath Shower/bath combination Bathrobes Bidet Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Executive Suite, 1 King Bed, Non Smoking, City View ![Executive Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/52a1772e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Deep-soaking bath Shower/bath combination Bathrobes Bidet Private bathroom - 366 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View ![Deluxe Room, 2 Single Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/9fd1bb00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Private bathroom Shower/bath combination Deep-soaking bath Coffee/tea maker Free bottled water - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ### View all photos for Superior Room, 1 King Bed, Non Smoking, City View ![Superior Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8300000/8291200/8291176/d8b5a30b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Non Smoking, City View ### Highlights Air conditioning TV Hairdryer Private bathroom Shower/bath combination Deep-soaking bath Coffee/tea maker Free bottled water - 323 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Reception](https://images.trvl-media.com/lodging/96000000/95730000/95726100/95726084/6e17b08e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Kuala Lumpur On The Park by IHG Golden Triangle - Pool - Kids’ pool - Free Wi-Fi - Restaurant 9.6 Exceptional 190 reviews £92 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Hotel-Indigo-Kuala-Lumpur-On-The-Park.h95726084.Hotel-Information?chkin=2026-1-14&chkout=2026-1-15&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=ddf233db-88fd-40a1-aab3-e96859779643&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; international cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/980000/970700/970684/bcd6a916_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Kuala Lumpur Kuala Lumpur City Centre - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 1,006 reviews £101 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Westin-Kuala-Lumpur.h970684.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=ddf233db-88fd-40a1-aab3-e96859779643&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/15100/15036/5f0de73a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Petaling Jaya Petaling Jaya - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 1,000 reviews £61 includes taxes & fees 6 Jan - 7 Jan [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Hilton-Petaling-Jaya.h15036.Hotel-Information?chkin=2026-1-6&chkout=2026-1-7&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=ddf233db-88fd-40a1-aab3-e96859779643&top_cur=GBP) Ad ![Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/980000/973600/973536/a4e8b0a6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Le Méridien Kuala Lumpur Kuala Lumpur Sentral - 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Pool - Spa - Kids’ pool - Water slide 8.6 Excellent 1,002 reviews £97 includes taxes & fees 6 Jan - 7 Jan [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Renaissance-Kuala-Lumpur-Hotel-Convention-Centre.h46098.Hotel-Information?chkin=2026-1-6&chkout=2026-1-7&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=ddf233db-88fd-40a1-aab3-e96859779643&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-The-Regency-Hotel-Kuala-Lumpur.h8291176.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-The-Regency-Hotel-Kuala-Lumpur.h8291176.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.16356%2C101.69907&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4R4HiHURCeyFd_-BKhtRP0cbUio=) No 3 Jalan Raja Alang, Kuala Lumpur, 50300 #### What's nearby - Chow Kit Night Market \- 5 min walk \- 0.3 miles - Masjid Jamek Kampung Bahru Mosque \- 5 min walk \- 0.3 miles - Sunway Putra Mall \- 10 min walk \- 0.6 miles - World Trade Centre Kuala Lumpur \- 14 min walk \- 0.8 miles - Petronas Twin Towers \- 3 min drive \- 1.2 miles #### Getting around - Chow Kit Station - 7 min walk - Kuala Lumpur Sultan Ismail Station - 11 min walk - Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive #### Restaurants - ‪Roof top Bar & Pool - ‬1 min walk - ‪Mamam Place - ‬2 min walk - ‪The Garden Grill - ‬3 min walk - ‪Restoran Suria Nasi Arab - ‬2 min walk - ‪Restoran Sederhana - ‬3 min walk ## About this property ### The Regency Hotel Kuala Lumpur Hotel near Petronas Twin Towers Close to Kuala Lumpur Tower and Suria KLCC Shopping Centre, The Regency Hotel Kuala Lumpur provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Free in-room WiFi is available to all guests, along with a business centre and a restaurant. You'll also enjoy perks such as: - An outdoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and concierge services - A front desk safe, meeting rooms and a porter/bellboy - A 24-hour front desk, luggage storage and smoke-free property Room features All 311 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. More amenities include: - Bathrooms with deep-soaking baths and free toiletries - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/42000000/41380000/41379700/41379640/a27a45dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fujisan PWTC Chow Kit - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=41379640&PinnedHotelID=41379640&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 2 Bedrooms, Air conditioning | 2 bedrooms, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/116000000/115630000/115627400/115627389/e62d5239.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### D'Sara Sentral Suites by Manhattan Group Sungai Buloh - Washing machine - Parking included - Free Wi-Fi - Air-conditioning £126 includes taxes & fees 1 Feb - 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12 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=112538032&PinnedHotelID=112538032&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/24000000/23950000/23945000/23944988/7082575c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Service Apartment at Times Square Imbi - Pool - Spa - Kids’ pool - Free Wi-Fi 6.8 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23944988&PinnedHotelID=23944988&HadPinnedHotel=true®ionId=-1&adults=2) ![Triple Room | Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/115000000/114290000/114287900/114287846/0025872d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seeds Hotel Cheras Permaisuri Bandar Tun Razak - Free Wi-Fi - Breakfast available - Housekeeping - 24/7 front desk £21 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=114287846&PinnedHotelID=114287846&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/39000000/38540000/38533300/38533250/62c6c493.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Service Suites Kuala Lumpur KLCC Golden Triangle - Pool - Kids’ pool - Parking included - Free Wi-Fi 6.4 15 reviews £1,352 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=38533250&PinnedHotelID=38533250&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (MYR 15 per day) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MYR 30 for adults and MYR 15 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible registration desk ### More - 1 building - 24 floors - Banquet hall - Built in 2009 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MYR 80.0 per stay. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MYR 30 for adults and from MYR 15 for children - Self-parking fee: MYR 15 per day - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: MYR 80.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Regency Kuala Lumpur Kuala Lumpur Regency Hotel Regency Hotel Kuala Lumpur Regency Kuala Lumpur Regency Kuala Lumpur Hotel The Regency Kuala Lumpur The Regency Hotel Kuala Lumpur Hotel The Regency Hotel Kuala Lumpur Kuala Lumpur The Regency Hotel Kuala Lumpur Hotel Kuala Lumpur ## Frequently asked questions ### Does The Regency Hotel Kuala Lumpur have a pool? ### Is The Regency Hotel Kuala Lumpur pet-friendly? ### How much is parking at The Regency Hotel Kuala Lumpur? ### What time is check-in at The Regency Hotel Kuala Lumpur? ### What time is check-out at The Regency Hotel Kuala Lumpur? ### Where is The Regency Hotel Kuala Lumpur located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Regency Hotel Kuala Lumpur Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.2 Location ### 6.6 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 23 8 - Good 59 6 - Okay 50 4 - Poor 27 2 - Terrible 40 ## Reviews ### 10/10 Excellent #### oosaka, 大阪 17 Feb 2020 Liked: Cleanliness, amenities, property conditions & facilities 普通に宿泊する分は特に問題なし ##### oosaka Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 16 Feb 2020 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed. ##### Verified traveller Stayed 8 nights in Feb 2020 ### 4/10 Poor #### Gerhard, Malaga 6 Jan 2020 Disliked: Amenities, property conditions & facilities HI the location of the Hotel is really great and the hotel complex also but there are some basic things missing, like a proper room-service and also a Mini Bar or at least a fridge where you could put in your drinks to keep them cool. Check-in took ages as there was only 1 person helping the guest although there where 10people waiting. Not an exception as i have seen it many days that there where over 10 people waiting to get helped to get check-in. Further for an all day dining the restaurant was already at 6pm closed and cleaned up. To ask for a basic Breakfast Buffet 35RM is way to expensive. Overall i liked it but there are major improvements to be made especially in the Customer Service & Experience, as there where also no suggested Tours in the Lobby. thanks Gerhard ##### Gerhard Stayed 8 nights in Dec 2019 ### 4/10 Poor #### Norhayati 3 Jan 2020 Disliked: Staff & service #### Waited 1 hr standing to check in We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed. ##### Norhayati Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Gillet 2 Jan 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty room - Managers who don't care.... I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France ##### Gillet Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Ka yan 27 Dec 2019 Liked: Cleanliness, staff & service, room comfort #### Historic and classical 60s hotel in pasar chow kit The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby. ![](https://a.travel-assets.com/ugc/hotel-reviews/043EFC781990CD90684EFCB054BA0BE166A660A51577461572063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0A360135B6935DD782A4EF7FADCA4E9E346861031577461571916.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ka yan Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Anith 17 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort NOT RECOMMENDED AT ALL ##### Anith Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### Verified traveller 14 Dec 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities nothing was good to comment ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 5 Nov 2019 Liked: Staff & service Room 1413 had cockroach ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller 3 Nov 2019 Disliked: Staff & service Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Hairunisa 24 Sept 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it. ##### Hairunisa Stayed 3 nights in Sep 2019 ### 6/10 Okay #### Verified traveller 4 Sept 2019 The hotel give only 2 pillow. I have to pay rm10 for extra pillow. ##### Verified traveller Stayed 4 nights in Aug 2019 ### 8/10 Good #### Verified traveller 19 Aug 2019 Liked: Cleanliness, staff & service I arrived the hotel 16th August 2019, the reception staff was polite and friendly, how every checking took a while. The facilities urgently requires an upgrade, from the lift to the rooms, the air con was not cool. The only plus for me is the swimming pool which I really enjoyed. ##### Verified traveller Stayed 3 nights in Aug 2019 ### 4/10 Poor #### imran 1 Aug 2019 Disliked: Cleanliness, staff & service, room comfort #### Would not recommend’ It’s a very busy hotel’ it took a lot of time to check in’ changed the room three times’ miss management’ Only one Hotel receptionist is nice’ all other have rude faces’ ##### imran Stayed 1 night in Jul 2019 ### 2/10 Terrible #### Jay, Hong Kong 24 Jul 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Big NO. Stay away from this place. I thought The Regency KL had a nice ring to it but no! I let slide the fact that this hotel is right in front of a wet market. Our room was visibly dusty and untidy. Stains on the carpet, sheets and towels. TV in our room was one of those old types, no remote control and definitely no cable TV. No wifi! The very basic of creature comforts that you expect even from the smallest of inns like toothbrush, toothpaste and other toiletries were not provided. We let those slide. But what we could not take was the dirty, dark, rusty water that greeted us in the shower on the early morning of our 3rd day in the hotel. The way they handled the situation was appalling with no other solution than to keep the water running for 30mins. 3 hours later, the water still had rust particles and we couldn't go on with our day because of their horrible facilities. Front desk promised to send bottled water but failed to deliver so we decided to check out and demand a refund. While front desk ladies were apologetic, the manager never said a single sorry to us and was arrogant when she faced us. I'm very patient and forgiving and if the water incident did not happen, I would have finished my stay there and probably leave them a 1 out of 5 rating instead of a big ZERO. What made it worse was that there was a nearby Hilton budget hotel less than 50 meters away that's almost giving me the finger every time I look out the window for the bad decision I've made ##### Jay Stayed 4 nights in Jul 2019 ### 2/10 Terrible #### Verified traveller 23 Jul 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Worst place I’ve ever stayed n will never stay there again,I was so in a rush to check out I left my iPhone charger there. ##### Verified traveller Stayed 1 night in Jul 2019 ### 4/10 Poor #### Faz, Singapore 7 Jul 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Didnt know its infront of a wet market. Lobby smells of fish. Bathtub corners are mouldy. Blanket doesnt cover till feet. ##### Faz Stayed 1 night in Jul 2019 ### 8/10 Good #### Verified traveller 7 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very good """"" ##### Verified traveller Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller 23 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities To near the Market, unpleasant smell n road is congested ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Verified traveller 23 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice city view ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### Verified traveller 17 Jun 2019 Liked: Staff & service It was cheaper than other hotels. You pay for what you get. ##### Verified traveller Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller 10 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good.. Only television channels & connection need to upgrade! Otherwise enjoyed my stay ##### Verified traveller Stayed 1 night in Jun 2019 ### 4/10 Poor #### Verified traveller 6 Jun 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities its like transvania hotel haha.. but their staff is verry nice ##### Verified traveller Stayed 1 night in Jun 2019 ### 2/10 Terrible #### icey, hong kong 14 May 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities i didn't like the whole property. the photos are deceiving. i didn't like it at all! ##### icey Stayed 3 nights in May 2019 ### 2/10 Terrible #### Ana, Melaka 6 May 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Check in lambat..sepatutnya pukul 2 ke atas dh blh masuk..sy smpai pkul 4 ptg tp kna menunggu lagi 2 jam..pkul 6 ptg baru blh masuk..katanya sedang mengemas bilik..bad experience. ##### Ana Stayed 1 night in May 2019 ## Expedia's Latest Trends ### Hotels > [Four Seasons Hotel 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