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Hotel Czarny Potok Resort SPA & Conference

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Indoor pool, open 7 AM to 11 PM, pool loungers
Indoor pool, open 7 AM to 11 PM, pool loungers
Indoor pool, open 7 AM to 11 PM, pool loungers

Overview of Hotel Czarny Potok Resort SPA & Conference

Hotel Czarny Potok Resort SPA & Conference

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Ul. Czarny Potok 65, Krynica-Zdroj, Lesser Poland, 33-380

Explore the area

  • Popular LocationGromada ski lift18 min walk
  • Popular LocationMineral Water Pump Room6 min drive
  • Popular LocationMain Pump Room8 min drive

Choose dates to view prices

About this area


Located in Krynica-Zdroj, Hotel Czarny Potok Resort SPA & Conference is in the mountains. Travelling with kids? Don't miss Mt. Parkowa Funicular. Make sure you don't miss outdoor adventures like hiking/biking trails and ziplining.

What's nearby

  • Gromada ski lift - 18 min walk
  • Mineral Water Pump Room - 6 min drive
  • Nikifor Museum - 7 min drive
  • Main Pump Room - 8 min drive
  • Henryk Ski Lift - 9 min drive

Getting around

  • Krynica Station - 7 min drive
  • Krakow (KRK-John Paul II - Balice) - 132 min drive


  • Jan Kiepura — 1 min walk
  • Chopin — 1 min walk
  • Bar za rogiem - 6 min drive
  • Węgierska Korona - 7 min drive
  • Dwóch Świętych - 7 min drive

About this property

Hotel Czarny Potok Resort SPA & Conference

Delightful beach hotel with a sauna
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and a steam room. All 236 rooms feature thoughtful touches such as bathrobes and children's dressing gowns, along with conveniences such as electric kettles and free tea bags/instant coffee. In-room free WiFi and room service are standard, as are LCD TVs with satellite channels. Housekeeping is available on request.
Hotel Czarny Potok Resort SPA & Conference offers 236 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Krynica-Zdroj hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Free off-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Access to nearby indoor pool
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Polish
  • Russian

Business services

  • Business centre
  • Meeting rooms


  • BBQ grill(s)
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace


  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Romance packages available
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Bathtub or shower
  • Children's dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels


  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

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Check-in from 2 PM - midnight
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk


Pets are allowed for an extra charge of PLN 109 per pet, per night
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for PLN 194 per day.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 4.40 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: PLN 109 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: PLN 194 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International and Eurocard; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property may place guests in another building if the main building is full.

We should mention

Pool access available from 7 AM to 11 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Czarny Potok Krynica-Zdroj
Czarny Potok Resort
Czarny Potok Resort Krynica-Zdroj
Czarny Potok Spa & Conference
Hotel Czarny Potok Resort SPA & Conference Hotel
Hotel Czarny Potok Resort SPA & Conference Krynica-Zdroj
Hotel Czarny Potok Resort SPA & Conference Hotel Krynica-Zdroj

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 61 out of 93 reviews
5 - Excellent 66%
Rating 4 - Good. 23 out of 93 reviews
4 - Good 25%
Rating 3 - Okay. 6 out of 93 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 93 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 93 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

2/5 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Deserves 2 stars at best. Terrible price/quality.
Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, average service
We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway
Hotel Czarny Potok provided perfect setting for a nice weekend getaway. It just could not have been better. Food was great, room was great and the amenities to keep both us the parents as well as kids happy and entertained were really, really, really excellent. KUDOS especially to the staff at kids club.
Stayed 2 nights in Nov 2019