Small hotel and kind of disappointing
After reading all the reviews on trip advisor, I had a high hope for this hotel, but I think this hotel is at best a 4-star hotel, the hotel on its own is small, with small pool, lobby and restaurants. The hotel room despite already staying in the pool villa suite, is small and badly maintained, water keep dripping on one desk which almost hit my laptop.
Before arrival, I constantly requested for a pool villa facing the ocean side, and the manager has said she would put in a request, but upon arrival, we didn't get the as requested room and no one explained to us if the room was unavailable or for what reason that we didn't get it.
The room is also not very well designed in the beginning, you could see the botched renovation work, with LED strip hanging on wardrobe or cabinet, and housekeeping also didn't do a good job, I felt like one poor chap had to clean a lot of room per day, so one time they left some garbage and a dead insect in our toilet.
Generally, a disappointing experience, a more careful screening of reviews are needed next time.
Comment from Hotel Management
02-Jun-2016 by Sareeraya, Hotel Management
Thank you for staying with us on your recent visit to Koh Samui. We appreciate your feedback and wish to clarify that your request for a Pool villa with sea view is subject to availability upon Check-In.
With regard to water dripping on the desk and some expose wire in the wardrobe, we have addressed the matter with our Housekeeping Manager and action was taken to resolve it.
Kindly be advised the resort has a Preventive Maintenance program in place to ensure the upkeep of our villas and rooms are well maintained for the comfort of our valued guests.
However, we do apologize if our resort did not meet with your expectation.