3/5 Okay
james
9 Feb 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overrated. Overpriced. Underwhelmed
So 5* it isnt. 4* at best. I always go for a bit of luxury on my last week in Thailand. So having paid £200 per night at a 5* hotel for a week i was expecting just that. Unfortunately this hotel falls far short. I really cant be bothered to go into all the details so ill just summarise.
Good points;
Great service. Lovely private beach ( though not owned by the hotel). Quiet.
Bad points:
Very very tired. Needs major maintennace. Even a bit of varnish at the least.
Glorified huts. Claustrophobic. No views. TV in room 20 years old, grainy, poor volume. Very very expensive food, mini bar, drinks etc. Rocky beach. No atmosphere. Bed hard. Uncomfortable. Air con poor. Pillows. ( one massive bean bag like, one rock hard normal size. ) for me, a 5* hotel needs to have a good bed and pillows. I didnt sleep well once. This is unforgiveable. Pool, restaurant and bar all together in a rather narrow contstriced space by beach and really not very inviting. Very few sunbeds.. Ive stayed at 4* hotels in Thailand that are far superior to Outrigger. Needless to say i shall never return and sorely regret have paid in advance on a non refundable . Didnt even include breakfast. Shocking.
Stayed 6 nights in Feb 2020