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Reviews of Paradise Island Estate

4.5 out of 5
Paradise Island Estate
74/82 Moo 5, T. Bophut, Choeng Mon Beach, Koh Samui, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marcia&Pat, Sydney’s Australia

Travelled with partner
Liked: Cleanliness, amenities
We were upgraded to a 3 bedroom villa although a little bit big for us was absolutely beautiful with a huge kitchen and the bedrooms were also lovely with huge en-suites and we also had a lovely private pool as a extra we had breakfast cooked for us every morning by the lovely Mina who couldn’t do enough for us as also the lovely manageress ong who went out of her way for whatever we needed and make our stay happy and comfortable even picking us up from her office and driving us up the hill when we couldn’t make it after eating too much dinner I would recommend paradise island to anyone that is coming to cheong mon in koh Samui
Stayed 5 nights in Feb 2020
Response from Francisco on 26 Feb 2020
Dear Guests, Thank you very much for your wonderful review and to share your experience with us. We were truly honoured to welcome you home at Paradise Island Estate where it was our great pleasure serving you and assisting you with all demands and requests. We would love to welcome you home soon again and wish you all the very best.

10/10 Excellent

Leah, Toronto, Canada

Liked: Cleanliness, amenities
Amazing, amazing, amazing. I can’t say enough about the service, the amenities or the property itself. They thought of absolutely everything and were so friendly, helpful and welcoming. Will definitely come stay again! My only regret is not staying longer. Thank you Ong and staff for an incredibly luxurious experience.
Stayed 1 night in Feb 2020
Response from Francisco on 14 Feb 2020
Dear Guest, Thank you very much for taking the time to review us. We are so pleased to have made your stay at Paradise Island Estate koh Samui a true and memorable experience. Our entire team was honoured to serve you and welcoming you home at our luxurious resort. Thank you very much for your very kind words and we all hope to have the privilege to serve you soon again All the very best,

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The propety was perfect for our honeymoon. Quiet and secluded villa all to ourselves.
Stayed 6 nights in Oct 2019
Response from Francisco on 18 Nov 2019
Dear Guests, Thank you very much for taking the time to review us. We were honoured to have you as Guests for this very special event as your honeymoon. We are delighted to read you have truly enjoyed your stay and our services at our luxurious resort. We hope to welcome you home soon again and wish you all the very best. Kindest Regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We stayed in the honey moon suite and initially booked for a seven night stay, it was so lovely we extended it by another four nights. The breakfast was fantastic and the staff were really amazing and gave us a 5 star treatment. The room was extremely comfortable and spacious and absolutely spotless and the private pool and jacuzzi bath made our stay even better. I would highly recommend this estate and will definitely be coming back again.
Stayed 7 nights in Aug 2019
Response from Francisco on 2 Sept 2019
Dear Guests, Thank you very much for taking the time to review us. Wonderful having you as Guests and delighted to read you have enjoyed your stay with us. It was a true honour serving you at our exclusive resort. We are looking forward to welcome you home again. All the very best,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and quiet which suited our requirements. All the facilities and staff were top notch.
Stayed 5 nights in Jun 2019
Response from Francisco on 9 Jun 2019
Dear Guests, Thank you very much for taking the time to review us. We are delighted to reading your 5 stars review and honoured to know you had a great and memorable stay at our true oasis. We look forward to welcome you home again at our luxurious resort and wish you all the very best. See you soon ar Paradise Island Estate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choose to stay with a family or big company of friebds. Please think about the transportation to the beaches in advance, on this spot you definitely need a car or scootet.
Stayed 1 night in Mar 2019
Response from Francisco on 28 Mar 2019
Dear Guests, Thank you very much for taking the time to review us. Please note that there is beach golf carts transfer available from your room at any times and back to resort for the 2 minutes drive to Choeng Mon Beach and all its facilities. We are honoured to read you have enjoyed your stay with us as it was our true honor serving you home at our luxurious resort. We hope to Welcome you home again soon and wish you all the very best. With Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic villa and excellent customer service that was perfect for the trip. The staff were helpful and Ong the manager was always on hand to make sure the stay was perfect. Husband and I impressed with the facilities and service and would definitely recommend this place for anyone wanting to stay in the choeng mon area.
Stayed 7 nights in Feb 2019
Response from Francisco on 6 Mar 2019
Dear Guests, Thank you very much for taking the time to review us. It was our entire team great honor welcoming you Home at our luxurious resort where we are delighted to read you have enjoyed our services and stay. We want to thank you for choosing Paradise Island Estate Koh Samui for your stay in Samui beautiful island and wish you all the very best. We hope to see you soon again. Kindest Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ong is amazing!! She took care of every detail and made sure my entire stay was the best it could be. I stayed in the honeymoon suite, and the pictures I had seen did not do this place justice - but I'm not sure mine do either. Although too large of portions for me, breakfast each morning was absolutely delicious and was served by such a nice girl. The taxi made available was reliable and convenient. It is a short ride to Chaweng and a short walk to Choeng Mon Beach, which provided a beautiful sunrise. This was a fantastic place to stay, and I'd love to return next time I am in Samui.
Stayed 3 nights in Feb 2019
Response from Francisco on 20 Feb 2019
Dear Guest, Thank you very much for your wonderful review. It was our true honor serving you home at our luxurious resort. We hope to Welcome you home soon again and wish you all the very best. Kindest Regards,

10/10 Excellent

k, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic honeymoon ❤️
Wonderful stay, spacious villa and huge garden which came with a double bath! Large dip pool, built in BBQ. We loved our trip, staff were wonderful . Just delighted .
Stayed 4 nights in Jul 2018
Response from Francisco on 1 Aug 2018
Dear Guests, Thank you very much for your wonderful review. Our entire team is very proud to have made your stay at our luxurious resort a very memorable one. We all hope to Welcome you home soon again and would like to thank you for choosing Paradise Island Estate for your stay. See you soon again and all the very best. Francisco

10/10 Excellent

Susanne, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous villa
The Villa was large, beautifully furnished and very well maintained - absolutely spotless. The grounds were really beautiful. It was a tropical paradise. We had been upgraded to a 4 bedroom villa and the pool was a good size. The Manager is called Francisco and I I never met him but he always answered emails very quickly. Upon arrival we were met by Miss Ong who gave us a phone and told us to ring any time we needed anything. There was also a number in the phone for a taxi driver who we used all the time - he was a bit cheaper than other local taxis. When we wanted to hire a car she had one delivered to the villa for us. The lovely Pon came and cooked our breakfast and cleaned every day for us. She was so nice and and sweet. It was a wonderful place and the staff really went the extra mile. Fantastic!
Stayed 8 nights in Jul 2017
Response from Francisco on 5 Aug 2017
Dear Guests, family Thank you very much for your wonderful review. It was our true honour welcoming you Home, we are delighted to reading you and it was a true pleasure serving your family. We hope to Welcome you home soon and wish you all the very best. With our kindest regards,

10/10 Excellent

Aussie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort and outstanding service
Our stay at Paradiseislandestate was excelent. Our Villa Manageress Ong was outstanding, Choeng Mon Beach is stunning and breakfast cooked by Our Private Chef was a real treat. Our prívate garden and pool was a real treat. We were so glad with the experience that we will book another stay with you very soon. 5 stars all the way, Thank you so much for such a delightful experience.
Response from Francisco on 22 Oct 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

4/10 Poor

ole, ojai

Liked: Staff & service
listing does not correspond to the actual house
I had booked this house ,based upon the fact I need a house with a bigger kitchen. When we arrived ,off the main road,the cottage was a one room cottage ,that had none of things mentioned in the listing. No kitchen,no robes,smaller tv.backyard poorly maintained. they moved us the next day to another house ,that had a real kitchen. This listing does not reflect what they are selling and will not come back.
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. Unfortunately, we try our very best to accommodate our Guests as it is our main priority. You were allocated the room type you had booked but wanted a large kitchen, we upgraded you free of charge for you to make use of the large gourmet kitchen and you were very pleased with that so we were to know you were happy. To inform potential Guests, cottage suite has a plasma TV 42 so not small, bathrobes are available, kitchen has all the facilities with a 2 fire gas for you to cook too, microwave and a large fridge, so all in all you are not telling the truth in this regards. We understand that sometimes we can't pleases everyone but our room types and pure oasis have won few award and with over a thousand reviews, Guests will understand that your review is not correct. However, we would like to wish you all the very best and to enjoy your holidays wherever you travel in the world. Kindest Regards,

4/10 Poor

APJ, APJ

Disliked: Staff & service
Overbooked hotel - sent us to the Imperial Beach
I booked this hotel on hotels.com and turned up and was taken to the "office" and told that there was a problem with the hotel and I couldnt stay there. The manageress told me in broken english that the room was flooded and i couldnt even see the place. Ultimately I was told later that the hotel was overbooked. In any case they sent me to the nearby beach hotel, which online costs 1/3 the price of the paradise island estate.Hotels.com has not offered me any compensation.
Response from Francisco on 22 Oct 2018
Dear Guests, Thank you very much for your review. It is unfortunate that you are reviewing a property you did not stayed and experience. Our main priority is to ensure our Guests best possible services, in your case you were relocated at a beachfront suite hotel that was more expensive than our resort due to a last-minute problem at your booked room in Paradise Island Estate. On this occasion and as usual, our priority was to find a room type within same characteristics as paradise and the room you had booked for. We have you a room you seen and agreed on. We are sorry to read this after review. We wish you all the very best and hope to Welcome you home in the future. Regards,

10/10 Excellent

Bane, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic gateway
little bit away from main street,but only little,10 min walk,but manager is there willing to help anytime.We used deluxe suite,had some small problems about wifi...very nice,everybody is polite,nice decorated room,lcd tv,some problems with locks.
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

10/10 Excellent

bane, belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very romantic
very romantic but first night we saw snake in the street,so it litlle spoiled ours romantlc gateways,because we were in deluxe suite,which is in nice garden,but that snake was in our minds and we couldnt relax in the garden,there is also jacuzi there.Suite starts to show some faults,like locks which is hard to lock,loosing wifi...manager is great and she is willing to help.
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wish we could have stayed longer!
We loved having a private garden villa on Samui for a few days. The staff was very helpful throughout our stay and we enjoyed the breakfasts cooked just for us on our villa's porch. Cheong Mon beach is pretty and relaxing, and only a short walk from the hotel. If we didn't want to walk, the manager was available to take us there on the golf cart. I didn't realize it until we left, but I think the hotel provides a free airport shuttle so make sure you call the hotel before or upon arrival in Samui!
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
We stayed here last week for 4 nights and I can only say that our heavenly Samui experience was enhanced by staying here. Everthing from large rooms to bed, patio, garden, bathroom was super. Set in a quiet n peaceful location of choeng mon away from hustle n bustle of chewang n lamai. We have to add that excellent service n welcome was provided by villa manager Ong n her team. Ong was very helpful, warm n efficient. She is really thoughtful n very helpful. Would love to come back
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

8/10 Good

suriya, perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great memory
To start off..we were impressed with the warm welcome by the hotel staff..villa was great, clean and comfortable. we were given a mobile phone to contact the hotel stuff whenever necessary.....i think hotel can improve on breakfast..more variety of choice.
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Public relation manager on 25 Oct 2018
Dear anonymous, Thank you very much for your taking the time to damage our resort reputation. Unfortunately we can't reply to you as no comments either constructive or general experience, neither name or stay dates are given. We can't answer to your review and neither contact you to discuss your stay. We trully believe that you might be part of competition and your review is just to damage a fantastic track and work we have given our true guests for few years in a row. We will talk with expedia and if possible talk to you once we know who you are. For Now, all the very best and hope you are not part of a resort nearby. Kindest Regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jardin d'Eden
Séjour de 6 jours en famille dans un cadre paradisiaque. Tout y était: calme, piscine, confort et espace de la villa, cordialité et disponibilité du personnel ( pour les succulents petits déjeuners de Pra et les bons conseils de Dam), la gentillesse de la gérante et de la présence à toute heure de Panoui pour nous amener à différents endroits de l'ile. Bref, on regrette presque de n'y être pas resté plus longtemps.
Stayed 6 nights in Jul 2018
Response from Francisco on 8 Aug 2018
Cher clients, Merci beaucoup pour vos commentaires. Nous sommes ravis de vous avoir acceuillis et vous souhaitons tout le meilleure en esperant pouvoir vous acceuillir au sein de Paradise Island Estate prochainement. Tres cordialement, Francisco

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place in the jungle
Paradise Island Estate is a private hotel area in the jungle with an own pool, but luckily the beach and restaurants are pretty nearby (appr. 500m). Very peaceful area overall. The manager Ong and her team was really helpful & friendly.
Stayed 4 nights in Dec 2017
Response from Francisco on 7 Feb 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,

10/10 Excellent

Norbert, Lille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour idéal pour un couple
Une villa de rêve, un personnel discret et très attentifs pour voir servir. Une piscine transparente, un jacuzzi.
Response from Francisco on 25 Sept 2018
Chers hotes, Merci beaucoup pour votre commentaire. Un vrai bonheur de vous avoir acceuillis au sein de notre belle oasis. Nous vous souhaitons tout le meilleur at esperons vous acceuillir prochainement. Tres cordialement, Francisco

6/10 Okay

Jianyi

Liked: Staff & service
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your note. We wish you all the very best. Regards,

2/10 Terrible

Kenny, HongKong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience in my travel life
This is my first birthday trip in my life. But they give me a very bad experience too. I search many hotel before booking. At last I confirm to book this hotel because they have Jacuzzi and private pool. But when I arrival,they told me that I need to change another hotel in the next day. I am very disappointed about their arrangement. I hope they can improve in that case. And please don't give the same case happen again. I am very disappointed I cant enjoy the hotel in the trip. But I am very appreciate the staff. She is very nice, helpful. And I know that the arrangement is not by her.
Response from Francisco on 9 Jun 2019
Dear Guests, Thank you very much for your review. Unfortunately, you did not stay at Paradise Island Estate but at a different resort so we have to disagree with your thoughts on our hotel. How can you review us with the lowest score after not experiencing our resort. We wish you all the very best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The villa was very nice, very clean. All the people and especially Ong were great, always available to be sure everything was ok. The garden was nice especially with a jaccuzzi inside. great stay!
Response from Francisco on 25 Sept 2018
Dear Guests, Thank you very much for your review. We were honoured to Welcome you at Paradise Island Estate Koh Samui where it was our entire team delight having you as Guests. We hope to Welcome you home soon again. All the very best,