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4.2
Very good
5 - Excellent
108
4 - Good
113
3 - Okay
36
2 - Poor
9
1 - Terrible
4

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with partner
I love this resort but it was closed. Expedia let me book a closed hotel and took my money. I had to inform them that the hotel was closed and received a full refund.
Stayed 2 nights in Jul 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view
Very enjoyable. Great beach and access. Food was pretty good. Room was good and view wonderful. Beds are hard but better than too soft
Stayed 5 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and well kept resort. Really nice breakfast buffet.
Stayed 3 nights in Oct 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel!!! Super area! Breakfast very good!
Stayed 9 nights in Jun 2019

3/5 Okay

Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Borderline 3 Star!!
Good point - Great location on the nicest part of Chaweng Noi with a great beachfront position. You can usually get a sun lounger, although there some tourists that still try and reserve some of the loungers with towels. The visual aesthetic looks great with nice gardens and reception. When you come out the hotel a short 5-7 min walk up a little hill you will see a parade of nice restaurants which are all worth a try. Def recommend Sean OGs restaurant - Amazing Thai food - Don't be fooled by the name. The hotel breakfast is ok with a decent selection, and good service for having eggs made to order. The Bad points - The rooms are beyond tired. What you see in the hotel images on all hotel websites for Impiana are pics of this hotel probably over 10 years ago. This place is knackered to the point they have tried to sticky plaster degradation in the rooms so much its a mess. The bathrooms are filthy and cleaning consists of a quick mop and a wipe down. There is no proper clean , so much so you can still see grout wash on the walls from regrouting and black scum on all the shower fittings, which shows the cleaning standard. The TV channels do not all work and those that do have very poor picture quality - think when you used to have an aerial on your TV you had to move around to get a decent picture!! WiFi is crap. Drops signal and is pot luck if you get a connection long or strong enough to browse or check social media. Don't bother with lunch/dinner overpriced and bland!
Stayed 11 nights in Jun 2019

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