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Reviews of Crystal Bay Beach Resort

3 out of 5
Crystal Bay Beach Resort
205 Moo 4 Thongtakien Beach, Maret, Koh Samui, Surat Thani

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 173 reviews" "
Rating 8 - Good. 77 out of 173 reviews" "
Rating 6 - Okay. 30 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 3 out of 173 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and room cleaned each day, which was wonder
Stayed 5 nights in Dec 2023

8/10 Good

Lysander Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Stay
I have been going to this property for years. The staff was very friendly, made me like it family. But every time I go to this hotel I get the flu the first night i am there but it doesn't help that the Air Con blows directly on you. The rooms need to be updated. But other than those 2 thing's the hotel is wounderful. Also they took away the free breakfast????
Stayed 7 nights in Feb 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Carolyn

Stayed 4 nights in Feb 2023

10/10 Excellent

William

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Looks like it use to be great. Now, rundown.
Photos of this location are deceiving. It looks like a clean, beautiful well maintained property and room until you actually see it. The room is not as big as it appears, it is musty, it looks rundown, and the furniture and drapes are old, rundown, and beat up. The balcony door barely closes and the wood is rotting on it. The washroom is not very inviting. The property is not well maintained, the common area's are dark. Unless this property goes through a major renovation/overhaul, I will not be staying here again.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Mix review
Had a room road side with one large bed and 2 bunk beds. Room was a bit noisy and in need of updating. Wires to TV were taped together. Small thing - can't flush toilet paper which take getting used to. The location looks great unfortunately we were on back end of a storm so could not take advantage of the ocean as too many waves. The other impact of storm was that there was trash / debris everywhere on the beach. Otherwise the service was great and hosts were very friendly. Probably worth the cost for the location. But not worth it if you can't benefit from the beach.
Stayed 2 nights in Dec 2022

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great view and nice staff. rooms good size
Stayed 2 nights in Nov 2022

6/10 Okay

taeho

Travelled with family
Disliked: Staff & service
Not good enough, much less than my expectation.
My family(Parents & 2 kids) got a family room beside road that is quite nosy with many cars and bikes. and… they said no family room for seaside. however, It’s not true I think! and…the swimming pool condition was not good. But… the location is fantastic with Silver beach!
Stayed 1 night in Sep 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
covid wasnt there
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay beautiful beach not far ride from town to go to markets and get wonderful food. I will be back for sure
Stayed 4 nights in Mar 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is on a nice little beach that's not as well traveled as Lamai or Chaweng. It is still quite crowded during the day, but it's quieter than the bigger beaches. The water is clear and very shallow--you can't really swim so much as wade--and the floor is more rocky than sandy. They clean up the beach every morning, but there is still quite a lot of trash that accumulates throughout the day on the beach and in the water. There were also stray dogs wandering around at times, not bothering anybody but defecating on the beach. The rooms are pretty nice, nothing spectacular. Get a room with an ocean view, it's the best part of staying here. The restaurant is not bad. Breakfast is free in the morning and pretty good, the lunch and dinner menu is a little overpriced of course, but not ridiculous, and the food is pretty decent. The best part is, again, the incredible ocean views from the outdoor dining area. Most of the island's hot spots are not within walking distance
Stayed 5 nights in Jan 2020

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Nice place
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to hand basin. Old fashioned furniture, limited maintenance done.
Stayed 11 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great position, but you definitely need a scooter here.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are real....what you see is what you get! Beautiful little resort!
Stayed 11 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing secluded cove, away from the hustle and bustle of the tourist areas but still close enough to everything. Staff at the resort were lovely, made our stay one to remember. The views from our room were second to none. Our balcony was HUGE with comfortable sun chairs and umbrella. Room was very clean and well stocked.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice the pool was even though it was a little small. The massages right on the property were also very nice. I didn’t like how in the picture for the room we purchased it shows how you can walk right on the beach from your room which is not true.
Stayed 4 nights in Jul 2019

6/10 Okay

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best is the location.
The location is amazing if you want quiet. The resort could do with improvement. The breakfast is disgusting and the restaurant is also not for me. The rooms could be updated. The noise from the streets (cars ) you hear all the way to the room which leaves the rooms noisy 24/7. What a pity or you could hear the waves crashing.
Stayed 3 nights in May 2019

8/10 Good

Douglas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beach to Die For
If you want the best beach, this is it. But get a room with a sea view. Otherwise just visit for the day the non sea view rooms have no view and are dark. The beach ... it’s nestled a beautiful cove, just longer than a football field. The sand is soft and fine, there’s shade areas, and it’s perfect for wading or swimming. There’s lots of people but not overcrowded because the beach goes back quite a bit. There’s a bar and a few restaurants too. The room was good but not spectacular. We had a nice balcony to sit on, with a partial view of the cove. Some other rooms had a complete view. The Wifi is the only negative - it’s intermittent and sometimes slow or kicks out. The restaurant is good, with a fantastic view. You must eat there st least once. The area is in between Chaweng and Lamai, so there’s little shopping and quite limited restaurant choices. The hotel has a free shuttle into Lamai, which is a much busier area with more choices. Overall, we recommend staying here but get a room with a sea view
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Lovely beach, nice property, unfortunately our room was a bit too close to the road
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite places on Samui
My favorite seaview on the island. Clean and stylish room, good massage spot, and the best beach.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have just returned from an extended stay at Crystal Bay thanks to tropical storm Pabuk, which meant that the airport closed and we had to rearrange our flights. Crystal Bay were a great support - helping us in contacting the respective airlines and promising that they would provide us with a room until we could get a flight home. Nong was especially amazing and couldn't do enough to try and make things as stress free as possible for us. Aside from this the beach resort is great, and we would highly recommend staying here to anybody - families, couples or singles. All the staff are very friendly, the rooms and facilities are good, the pool is nice and the beach is beautiful. Reception staff are great at helping with any additional needs, such as taxis, car hire, excursions etc. The hotel also runs a free shuttle between the resort and the nearest town of Lamai.
Stayed 14 nights in Dec 2018

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Nice location, expensive for drinks & taxi fares if you didn't use the free shuttle bus. unfortunately at the time we stayed there was a lot of banging about from building work going on at the hotel right next to our room!
Stayed 2 nights in Dec 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Beach Tourist smokers
Good surroundings and suitable for one who loves being in quiet beach; however, some smokers met on the beach must be firstly advised to unallow smoking by the hotel properties.
Stayed 1 night in Aug 2018

8/10 Good

Daksha, London

Liked: Staff & service, property conditions & facilities
Nice hotel
Nice hotel but beach shared with outside public so can get overcrowded. Water is clearly crystal !
Stayed 3 nights in Aug 2018

6/10 Okay

Richard, Western Australia

Liked: Cleanliness, staff & service
Great views with helpful staff.
Great position on the beach. Fairly standard Thai / Western menu, similar offerings further along the beach. Not a great deal to offer on the street out the front, just passing traffic but that lends to a less crowded beach.Get up early and walk the beach before breakfast, beautiful.
Stayed 6 nights in Aug 2018

10/10 Excellent

L Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place stay
Good place to stay, and also good breakfast
Stayed 6 nights in Jun 2018

8/10 Good

V, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and food! Most beautiful views on the island.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Spot
The resort is in the perfect spot tucked in a calm little bay on Koh Samui. Away from all the night partying but close enough to everything to still feel connected. Definitely recommend renting scooter to get around, much cheaper and easier than trying to get taxis. If youre not comfortable in your scooter skills, look for cattle wagons to take you everywhere. Our check in to our room was super easy and the room was most definitely worth the money. I recommend spending a little extra and getting a sea view room. Food is good and drinks are great. Perfect beach access and also perfect beach.
Stayed 2 nights in Apr 2018

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Right on the beach
A bit rough around the edges, this hotel well and truely makes up for it with its great location right on the great beach. It is a bit of a trek back to things like big Bhudda, but it had friendly staff and a good feel about it. Breakfast adequate.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. The facilities are ok, but the AC is very noisy.
Stayed 5 nights in Oct 2017
Response from Jordi on 20 Nov 2017
Thank you ! we will see to get the ac fixed

2/10 Terrible

Sarah, England

Disliked: Staff & service, property conditions & facilities, room comfort
Got a refund and left quick!
Knew the hotel was going to be basic when we booked but as we couldn't get in to the nicer hotel on the beach we decided to go for it anyway as we had heard that it was on one of the nicest beaches in koh Samui. Unfortunately the weather turned extremely bad. First morning there we woke up to find that the floor was flooded due to there being big gaps between the door and the frame. The wind had blown rain in with such force that things we had put on the floor the night before were soaking wet. After breakfast (which is also a shambles by the way!) we had a power cut. Everything stopped. Including the water which runs on a pump. That meant we had no shower and no toilet! Reception said it would a couple of hours which we were fine with. After two hours we returned to reception as it was still off. They told us that the power was out everywhere and were still waiting. We decided to take a walk down to a restaurant the other end of the beach to see how they were coping. Turns out they had everything working and had all day! our hotel had lied. 5.30pm we had not had power for 6 hours and it was getting dark. Couldn't use anything & had not been offered anything by the hotel, not even a torch! The manager actually laughed at us when we got to speak to him. I asked what we were paying for if not even the toilet could be used. He could't be bothered to deal with us so refunded the money and we packed up quick to head to back to our previous, much nicer, hotel.
Response from Tom Crystal Bay on 20 Feb 2017
I am very sorry for the bad experience. We had the worst flooding in 10 years in Samui during your stay and Samui was actually declared a disaster zone for several days. There was many power cuts in the area and it was a very hard time for all customers and our staff. We offered refunds to any customers who wanted to leave. This was not as we 'could not be bothered' it was so guests could make a decision if they wanted to leave or not without having to worry about losing money. I am sorry that you felt our staff did not care.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
Stayed in the grand seaview room and the view from this room is simply to die for. Very spacious room, modern and clean. Breakfast so so and a small pool on the resort. Most beautiful beach on Samui. Not a lot to do in the local area.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Next to beach but location is terrible
Hotel is next to secluded beautiful beach but location is terrible. The nearest market is pretty far and you may end up spending a lot to reach there.

10/10 Excellent

Rachel, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a perfect beach.
It was wonderful. I recommend the ocean view rooms. Service and serenity. Very friendly staff. I will he back again.

10/10 Excellent

KS, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday!
We had an absolutely brilliant time at Crystal Bay. Not sure how anyone can give this place a bad rating. The hotel is small and basic but has everything you need. We had a seaview deluxe room which was clean and a decent size. The food is good and the staff very friendly and helpful. The yacht club restaurant is great but more expensive, and the pool there is lovely. But the best bit is the beach. No rubbish at all and not too crowded. Just soft sand and the warm sea. Would go back tomorrow!

10/10 Excellent

Lucinda, Weymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax at Crystal Bay
Beautiful beach, great staff, excellent Thai food

6/10 Okay

Verified traveller

8/10 Good

David, Maidstone

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning views
Beautiful view from the room over crystal bay is this hotels big sell. Room was clean, some furnishings a bit dated, but overall perfectly good. Breakfast was adequate, but nothing special. We stayed in the grand sea view room which sits higher than the other rooms.

10/10 Excellent

Todd, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic
Epic

4/10 Poor

bob, florida usa

Disliked: Staff & service, property conditions & facilities, room comfort
Nice location
Location on quiet beach. HOTEL needs a lot of work. Only 7 Chaise lounge chairs and none on the beach. Had an sea front deluxe room. But the large tree in front blocked our view it just needed trimming. Food was ok. Staff not friendly. Overpriced for the room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service
The staff were not serviceminded at all, exept the woman at the check-in. its a beautiful view from the restaurant and pool area. However I would not go back

10/10 Excellent

Bahizamsah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rejuvenation!
Wonderful beyond my expectations on many aspect. My intention for this trip is solely for relaxation & rejuvenation for my body, mind & soul was indeed achieved. Friendly caring staff & beautiful beach view was exquisite! Kudos to Crystal Bay Beach Resort!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
great location, good hotel
The hotel is located on an amazing spot. The hotel itself is in a good condition and the staff is very friendly and helpful. I felt that it is a bit overpriced for the rooms (the beds are very uncomfortable for example...)
Response from Tom on 3 Jan 2015
Thanks for your lovely review.

8/10 Good

dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very nice place
Crystal bay is an amazing spot in Koh Samui and the resort is very nice as well. The staff is very friendly and helping and the hotel itself is in a good condition. However, the beds are very uncomfortable and the baby cot we got may be suitable to a 3 months old baby but not a 2 year girl like ours. All in all, we would recommend this place.
Response from Tom on 3 Jan 2015
Thanks for your great review. I am suprised to see you found the beds uncomfortable as we recently upgraded all our seaview rooms to 5 star posturepedic mattresses and the response from most of our guests has been very positive. Our baby cots are designed for small babies but we also offer free children's beds for under 8's.