Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from osaka

ホテル内で楽しむならオススメ

Posted 12-May-2016
GWに2泊しました。施設内のレストランはプライベートビーチ近くのレストランがオススメです。スプリングロールが絶品。ホテル外へ出かけたい方はビラホストに伝えれば1時間500バーツでタクシーを手配してくれます(3時間以上)。これが一番いいかも。もちろん、ロビーにタクシーも呼んでくれます。徒歩での移動は不可能に近い。優雅な時間が過ごせます。
3 out of 5
by A verified traveller

スタッフとビーチは最高!

Posted 04-May-2016
スタッフのサービスはどなたも素晴らしいです。特にフロントスタッフの女性の方々のサービスはピカイチです。また、プライベートビーチはとても居心地が良く一日中のんびりと過ごせます。ただお部屋は全く良くありません。どのお部屋もトイレ?臭く、部屋中に臭いがこもっています。また、お湯が出ません。バスタブにお湯をためてもぬる水です。お部屋の居心地は、どのホテルに比べても最悪でした。値段とお部屋の設備・快適さが全く見合っていません。スパもそれほどよくありませんでした。がっかりです。コスパが最悪です。最終日の宿泊がここでなくて良かったです。お友達には薦めません。二度と泊まりません。ですが、スタッフのサービスとビーチは最高です。
5 out of 5
by A verified traveller from Kuala Lumpur

Wonderful Ko Samui Experience

Posted 18-Apr-2016
Pros: The location and setting is beautiful, so well planned and laid out. The villas are just what one needs for a break, well appointed and quiet.
Cons: Nothing! Such a great experience.
Location: There is so much to do nearby, just a little bit of travel required. Massages, night clubs, Muy Thai boxing, shooting, golf are all available.
I booked Banyan Tree through Expedia and was surprised to quickly get an email from the hotel confirming my reservation and asking if they could provide assistance. I mentioned in the email that the purpose of the trip was a 20th wedding anniversary and they went into overdrive! The bed was beautifully decorated with an anniversary message in flowers, rose petals on the pre-drawn bath and a number of wonderful gestures. The villa was ideal, providing us with three lovely spaces, a nice size plunge pool and a Jacuzzi that was always warm (no heating period). The restaurants were great, providing super food with impeccable service. The beach activities and staff were spot on, and the setting is just like the photos - lovely! But best of all was our Villa Hostess (Obby) who managed all issues and activities for us during the stay. She made bookings for restaurants in house and with other resorts, introduced a safe and reliable transport service, and generally made sure we had the information and attention we needed. We had a super 4 days and are looking forward to our next visit.
Comment from Hotel Management
29-Apr-2016 by Remko Kroesen, Hotel Management
Dear Mark, Thank you for your recent stay with us and I am thrilled that you were able to have a relaxing holiday at our resort and enjoyed the comfort and view from your villa as well as our private beach. I am pleased that our team was able to accommodate your each and every need and that you enjoyed the cuisine at our various dining outlets as well as the complimentary activities on offer at our private beach. Mark, thank you once again to for choosing Banyan Tree as your Sanctuary for the Senses. It would be our pleasure to welcome you back for a future holiday on Samui. With kind regards, Remko Kroesen General Manager
4 out of 5
by A verified traveller from hk

想再去很多次!

Posted 22-Mar-2016
環境美麗,私隱度高,有自己的海灘,水清沙幼; 同時鄰近兩大市中心,很方便。 服務員很友善,水上活動不用另外收費; 每天都有小禮物,很窩心! Villa host 態度親切主動,關心你每天的行程,flexible for late check out too! 但- 房間衛生程度值得商榷,間中看見不應出現的曱甴及昆蟲,服務員打掃房間時應關掉大門; 由於酒店佔地面積較大,等候buggy時間頗長.
Comment from Hotel Management
05-May-2016 by Remko Kroesen, Hotel Management
亲爱的r, 来自苏梅岛悦榕庄的问候! 感谢您选择我们的度假酒店来度过您的假期。 我很荣幸了解到从我们的私人海滩优美的自然风光以及我们的热情,真诚的服务相结合能够为您提供一段难忘的假期。 我很遗憾地读到您在入住期间经历过的缺憾;但是从您的反馈意见中,我相信这些缺憾并没有折损您在我们这里的整体享受。 r,再次感谢您和您的家人选择我们度假村。我们期待着能够再次欢迎您的光临。 亲切的问候, REMKO Kroesen 总经理
4 out of 5
by A verified traveller

the hotel location is good. priavate beach

Posted 21-Feb-2016
Pros: The facilities the beach the pool the silence gardens
Cons: It was bad experience with the staff assistance issues with arrangements to rent a car with our flight confirmations call at 01:05 by mistake etc.
The room and the beach are great. The top restaurant is good. The restaurant on the beach is average. The commute from one place to another is problematic due to the topographic condition. It is recommend to plan the actives in the island in advance and considering to rent a car if u stay more than 3 days. A lot of good restaurants in the island markets and activities
Comment from Hotel Management
03-Mar-2016 by Remko Kroesen, Hotel Management
Dear Traveler I am pleased to read that you enjoyed your pool villa as well as our location and private beach. I regret to read of any mistake we made in contacting you at an inappropriate time. I trust from your comments that this minor issue did not take away from the overall relaxation of your stay. Thank you for staying with us. Regards, Remko Kroesen, GM
5 out of 5
by A verified traveller from M M

プールつきダブルベットルーム

Posted 15-Feb-2016
ホテル全体は、素晴らしく、スタッフも愛想のよい感じでした。お値段が、10万を越して、プール付きを申し込みましたが、枯れ葉がかなり浮いていて、入る気が全くしませんでした。部屋担当スタッフが、日本人でかなり助かりました。
Comment from Hotel Management
08-Mar-2016 by Remko Kroesen, Hotel Management
眞弓 様, この度はバンヤンツリーサムイへご滞在くださいまして誠にありがとうございました。またお忙しい中、貴重なご意見をご投稿くださいましたこと重ねてお礼申し上げます。 当リゾートのサービスにご満足いただましたこと、またリラックスしたご滞在をお楽しみいただけたようで大変光栄に嬉しく存じ上げます。 またお部屋のプールに関しましてはご不快な思いをさせてしまったことをお詫び申し上げますとともに、真摯に受け止め改善に努めて参ります。 眞弓様、貴重な休日に当リゾートをお選びくださいましたことを改めてお礼申し上げるとともにまたバンヤンツリーサムイへお帰りくださいますことをスタッフ一同心よりお待ち申し上げます。 敬意を込めて, レムコー・クローゼン 総支配人
5 out of 5
by A verified traveller from san francisco

Unreal room in paradise

Posted 09-Feb-2016
The best hotel we ever stayed at, room was out of this world with infinity pool and ocean view. Staff are just amazing, we had a personal assistant called Pang and she was just perfect, she made our stay so comfortable and memorable. There was nothing that you would ask and they would not go above and beyond to make you happy! Loved every second of our stay. Thank you Pang and rest of staff!
Comment from Hotel Management
13-Feb-2016 by Remko Kroesen, Hotel Management
Dear Shadi, Thank you for your recent stay and for taking the time to share your comments. I am thrilled that your experience at our resort was exceptional and that our resort ranked as the best of the best! You have highlighted the very element that has contributed the most to our success as a resort and what has created numerous memorable stays for our guests. That is our service and, in particular, for your visit; the service from your Villa Host, Pang. It is a pleasure to read that she, along with our entire team, catered to your each and every need allowing you to simply unwind amid tropical splendor. I have already shared your comments with our entire team as recognition of their hard work and to serve as added motivation to continue delighting our future guests. Shadi, thank you once again for choosing Banyan Tree Samui. It would be our sincere pleasure to welcome you back to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager
4 out of 5
by SHUN MEI

This traveller left a rating score only Posted 26-Jan-2016 on Hotels
5 out of 5
by HappyLife and Sweetcandy from 中国武汉

顶级的海景,顶级的服务

Posted 25-Jan-2016 on Hotels
我们前年去塞舌尔时就选择了北岛酒店和悦榕庄,塞舌尔的北岛酒店号称是全世界最奢侈的酒店,威廉王子夫妻就在那度过他们的结婚纪念日,,,但必竟5000欧元每晚的单价也只能让我们住二晚猎奇而已,,,最后的三晚就住在塞舌尔的悦榕庄,必竟价格要比北岛酒店便宜六,七倍,,,但这里的海景,沙滩照样让我们心旷神怡,这里的服务也让我们至今难忘!,,, 正因为塞舌尔的悦榕庄给我们留下了非常美好的印象,这次我们来苏梅岛前,浏览完酒店的介绍和客户的评价后,我们毫不犹豫地选择了 Banyan Tree Samui , 这里的一切让我们看到了管理更精细化,更人性化的悦榕庄!这里的海景非常美!这里的员工都是那么地热情,每个人都是笑容可拘地对客户不停说 ‘’ 沙瓦迪卡‘’ ,,, 我们预订的是 23~26三晚皇家海景Villa ,23日晚上我们航班晚点,没能赶上来苏梅岛的航班,想到浪费了悦榕庄的一晚房费和时间,我们的情绪很低落,,,当我们第二天抵达苏梅岛的悦榕庄后,一切都改变了!,,,一是从Lobby 看到的无敌海景,更让我们惊喜的是我们的Host Villa 已经免费帮我们顺延了一天的房间!23~26改成了24~27,还把我们的房型又做了升级!真是太出乎我们的意外!我们就象一个炒股的人,他的股票从跌停板到涨停板上的兴奋!!! 感谢悦榕庄的管理者!感谢美丽的Host Villa !我们将永远记住苏梅岛悦榕庄美好的一切! 无论我们旅行到那里,悦榕庄将是我们的首选!
Comment from Hotel Management
30-Apr-2016 by Remko Kroesen, Hotel Management
亲爱的HappyLife和Sweetcandy, 感谢您再次选择我们悦榕庄。我很高兴的了解到我们能够满足您延迟退房的要求,并根据您的情况为您提供满三天的入住,以便为您创造一个难忘的时光。这将是我们的荣幸能够继续欢迎您的光临。 亲切的问候, REMKO Kroesen 总经理
4 out of 5
by A verified traveller

Nice family hotel with a very nice beach area.

Posted 28-Dec-2015
Pros: The service of the staff.
Cons: Food
Location: Half hour from Chewang.
If the weather is good, you are bound to have an amazing time. However if it rains then you are in trouble. We had 2 days of rain and 2 days of sun. Unfortunately the water got warm only when we were leaving. However a really nice resort. Food could have been better.
Comment from Hotel Management
31-Dec-2015 by Remko Kroesen, Hotel Management
Dear Traveler, Thank you for making Banyan Tree Samui your holiday destination. I am pleased to read that you found the service from our team to be excellent and that you enjoyed the couple of days of nice weather during your time with us. I regret that you were not greeted with sunny skies for the duration of your stay. During periods of rain, we do work hard to deliver additional options to keep our guests entertained and I hope you were still able to make the most of your rainy days. It is also unfortunate to read that you were not impressed with the cuisine in the resort and I have already passed this feedback on to our culinary team for their acknowledgement and action. Traveler, thank you once again and I hope we have the opportunity to welcome you back when the weather on Samui has returned to its usual sunny skies and clear, warm waters. With kind regards, Remko Kroesen General Manager