Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice family hotel with a very nice beach area.

Posted 28-Dec-2015
Pros: The service of the staff.
Cons: Food
Location: Half hour from Chewang.
If the weather is good, you are bound to have an amazing time. However if it rains then you are in trouble. We had 2 days of rain and 2 days of sun. Unfortunately the water got warm only when we were leaving. However a really nice resort. Food could have been better.
Comment from Hotel Management
31-Dec-2015 by Remko Kroesen, Hotel Management
Dear Traveler, Thank you for making Banyan Tree Samui your holiday destination. I am pleased to read that you found the service from our team to be excellent and that you enjoyed the couple of days of nice weather during your time with us. I regret that you were not greeted with sunny skies for the duration of your stay. During periods of rain, we do work hard to deliver additional options to keep our guests entertained and I hope you were still able to make the most of your rainy days. It is also unfortunate to read that you were not impressed with the cuisine in the resort and I have already passed this feedback on to our culinary team for their acknowledgement and action. Traveler, thank you once again and I hope we have the opportunity to welcome you back when the weather on Samui has returned to its usual sunny skies and clear, warm waters. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Pretty villa but not worthy

Posted 21-Oct-2015
Pros: Quiet and good privacy
Cons: Food quality
Unstable electricity supply in result of affecting wifi and TV connection during the stays. Dislike!
Comment from Hotel Management
29-Oct-2015 by Remko Kroesen, Hotel Management
I am glad that you found our location to be peaceful and private; however, it is unfortunate to read of your displeasure with the cuisine as well as the inconveniences with the electricity. Typically, electricity as well as both Wi-Fi and TV remain stable as we have two generators to support our resort. I hope we have the chance to welcome you back in the future. Best regards
5 out of 5
Recommended
for Families
by A verified traveller from インド

非常にリラックスできました。

Posted 06-Oct-2015
Pros: スタッフのサービス、綺麗な設備、プライベートビーチ
Cons: 個人的に、シャンプーやボディソープに利用されているホテルブランドのアメニティは、他の香りの方が好みでした。
昨年に続いて2度目の宿泊です。新しいホテルですが設備もきちんと維持されて綺麗なままでした。 部屋からプライベートビーチを眺めることが出来るので非常に気持ちよいです。 但し、プライベートは割と小さめなので、団体さんがいらっしゃると混み合って見えることもあります。 (実際はそんなことないのですが) 息子と、カヤックやパドルサーフィン、シュノーケル等存分に楽しませて貰いました。 尚、雨季でしたが雨は夜しか降らず、日中はビーチや部屋のプールでリラックスできました。 ホテルではご飯も美味しく頂けますが、お値段はそれなりにするので夜だけ利用しました。 尚、滞在中部屋の電話が設備側の起因で壊れてしまい、後ほど携帯を渡されました。 ビラでの滞在なので、電話が無いと本当に大変なことになるのを実感。でも素晴らしいサービスでした。
Comment from Hotel Management
29-Oct-2015 by Remko kroesen, Hotel Management
ヴィラのお電話に関しましては多大なるご心配をおかけし、大変申し訳ございませんでした。お渡しした携帯電話が不便さを回避し、役に立っていたことを聞き、安心いたしました。 DC様、改めまして再びバンヤンツリーサムイにご滞在くださいましたこと心よりお礼申し上げます。また来年もお会いできますことをスタッフ一同心よりお待ち申し上げております。 敬愛を込めて, レムコー・クローゼン 総支配人
4 out of 5
Recommended
for Couples
by Karen from London

Very romantic, great service

Posted 05-Oct-2015 on Hotels
Very quiet, private and romantic - not social/high activity but very romantic. Staff especially Pop were incredibly helpful. The villas are incredible.
Comment from Hotel Management
19-Dec-2015 by Remko Kroesen, Hotel Management
Dear Karen, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort for your recent holiday and I am glad that the setting provided an atmosphere of privacy, solitude and romance for you. While some guests enjoy socializing at our restaurants or beach lounge, over the years, we have found that most guests simply enjoy spending time with their family or friends and soaking in the tranquility which surrounds. I trust from your review that this matched with your desires and provided a relaxing experience for you. I am delighted that you found your villa as well as the service from our Rooms Division Manager, Pop and our team to exceed your expectations. I have already shared your comments with our team to serve as added motivation to continue delivering the highest standards of service which is one of the trademarks of our brand. Karen, thank you once for staying with us. It would be our pleasure to welcome you back and to create another memorable holiday for you. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Couples
by Alan from Malaysia

Staying in Banyan Tree

Posted 22-Sep-2015 on Hotels
Very good service. SPA is a must try in Banyan especially the Rainforest SPA. Pricing wise pretty reasonable. Only setback was in the beach where the so-called white sands was very rough and not very comfortable walking around it..lots of big stone. Nevertheless, the staffs in Banyan was very well manner and the resort itself is very comfortable and breakfast was fantastic. Room is very clean and modern looking as well. The villa pool is not heated, therefore is pretty cold.
Comment from Hotel Management
02-Jan-2016 by Remko Kroesen, Hotel Management
Dear Alan, Thank you for making Banyan Tree Samui your holiday destination and I am delighted to read that you had a relaxing stay with us. Our Banyan Tree Spa Samui – featuring The Rainforest, our exclusive hydrotherapy wellness facility – delivers out-of-this-world treatments from our specially-trained therapists. I’m pleased that you found the experience to be relaxing and rejuvenating. I regret to read of a few aspects of your stay that did not meet your expectations including the sand at our private beach and the temperature of your villa pool. We do not promote our beach as a ‘white sand’ beach and the texture of the sand ranges from coarse further away from the shore to fine along the area where the tide usually comes in. As for the villa pool, while it is not heated, it typically maintains a comfortable temperature during periods when the sun is out and provides the necessary heat to keep it warm. During occasion periods of overcast weather, the temperature of the villa pool, naturally, drops to a lower degree. It is unfortunate that there is little we can do to change these areas you have mentioned. I trust from your overall review and some of the other areas you have highlighted, including the attentive, professional service from our team as well as the cuisine at The Edge, that your stay with us on the whole was an enjoyable one. Alan, thank you once again for choosing our resort. It would be our pleasure to welcome you back for your future holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Couples
by Sze Wing

This traveller left a rating score only Posted 17-Sep-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Tainan

Best view ever!

Posted 16-Sep-2015
Pros: Villa
Cons: None
Location: You can spend days in the resort without going out.
Ocean view is in front of me when I woke up, my villa has the best view in the resort.
Comment from Hotel Management
29-Oct-2015 by Remko Kroesen, Hotel Management
Dear Alex, Thank you for making our resort your holiday destination and for sharing your comments. I am delighted that your pool villa provided the perfect setting to awaken to scenic views and that our resort delivered the tropical getaway you were seeking. Alex, thank you once again for choosing Banyan Tree Samui as your holiday destination. We anticipate welcoming you back in the future for another relaxing and rejuvenating holiday. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Your own home in KS

Posted 20-Aug-2015
Pros: Cleanliness and attention to detail. Nothing is missed at Banyan Tree. The incense is a wonderful tough.
Cons: They have miss marketed the ocean view room in this instance. Partial ocean view was what we had at best, a bit disappointing.
I have stayed at Banyan Tree resorts in Bangkok and now Koh Samui and I can't speak highly enough of the staff friendliness and overall amazing experience at these hotels. The only minor downside was we specifically requested and booked an ocean view room which it could be argued we did have, however the ocean was only really visible through the tree line and on the far left of the room view. We were in Villa A10.
Comment from Hotel Management
17-Sep-2015 by Remko Kroesen, Hotel Management
Dear Traveler, Thank you for choosing our brand once again for your travels and it was a pleasure to have you with us.I hope you shall allow us the opportunity to welcome you back and to deliver the view you had been seeking. With kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from TOKYO

ヴィラが綺麗

Posted 19-Aug-2015
Location: 昼食や夕食は街までタクシーで行ったり、近くにある他のホテルへ食べに行ったりしました。安いし、結構おいしかったです。
バンヤンツリーは他に2か所ほど宿泊しましたが、サムイ島が一番気に入りました。まだ新しいということもありますが、個人的にはヴィラの設計が気に入りました。プールに入ったり、のんびり海を眺めたりリラックスできました。宿泊した部屋からは日出も見れたのもよかったです。朝食は毎日少し変わる感じです。眺めのいい場所でとてもおいしかったです。プライベートビーチはそれほど広くないので、海で泳ぎたい人は他のビーチへ行くのもいいでしょう。
Comment from Hotel Management
21-Sep-2015 by レムコー・クローゼン, Hotel Management
旅人123様, この度はバンヤンツリーサムイへご滞在いただき、また貴重なご意見をご投稿くださいまして誠にありがとうございます。ヴィラからの日の出やプライベートプールなど、ヴィラでの時間をゆっくりお過ごし、ご満喫いただけたようで大変嬉しく存じ上げます。 敬意を込めて
5 out of 5
Recommended
for Families
by Louise from HK

Posted 06-Aug-2015 on Hotels
I stayed in the Two bedrooms villa and everything was so good except the 2nd room is a bit small in the bedroom area. They should build a bit wider for allowing small cabinets placed next to the two sides of the bed, or having one in the middle.
Comment from Hotel Management
17-Oct-2015 by Remko Kroesen, Hotel Management
Dear Louise, Thank you for making Banyan Tree Samui your holiday destination and for sharing your comments. I am pleased to read that your stay was enjoyable and I appreciate your feedback regarding the storage within the second bedroom of our Family Ocean Pool Villa. To be forthright, this villa type was originally created as a Spa Sanctuary Pool Villa and later converted. Therefore, certain limitations, such as the room dimensions, were at hand and prevented us from making the additions you have suggested. Should the wardrobe space provided be insufficient, we are able to provide an additional clothing rack for added storage. Louise, thank you once again for choosing Banyan Tree Samui. We would be delighted to serve you once again here on Samui; however, should you choose to visit a different region of the world, we would be honoured to have you stay at one of our sister properties for your holiday. With kind regards, Remko Kroesen General Manager