Ratings based on 160 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller from 東京

Posted 14-Feb-2017
Pros: 専任のコンシェルジュ、期待以上のスパ、予想以上のプライベートプールとジャグージ、海辺のレストランの食事とサービスの質、全従業員の挨拶の徹底と気配り。
Cons: 温水供給システム、途中で冷水になってしまう。
Location: 特に無し。
前回はインターコンチネンタルに泊まったが、バヤンツリーホテルの評判を聞き下見をしてサムイ島を決めた。全てにおいてインターコンチネンタルより格上で期待以上。
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Exceptional service standard

Posted 30-Jan-2017
Expedia badges the hotel as 'VIP'. It definitely is. Nothing was impossible to organise or too much trouble. Staff polite, friendly and ready to engage. Every attention to detail given. Definitely a well managed hotel in a superb location.
5out of 5
Recommended
for Everyone
by A verified traveller

Lusso

Posted 31-Dec-2016
Hotel di lusso Stanze magnifiche Baia piccola e carina Ma Koh samui e ' orrenda Viaggio consigliato se si desidera stare prevalentemente in stanza
Comment from Hotel Management
06-Jan-2017 by remko.kroesen@banyantree.com, Hotel Management
Dear Lusso, Thank you for your stay with us and for sharing your comments. I am pleased to read that you had a relaxing getaway to our resort. It is fantastic that you found your pool villa to be spacious, well-appointed as well as comfortable and that it provided you with an ideal place to simply relax and unwind. It is also great that you enjoyed the serenity found at our private beach. Lusso, thank you once again for choosing Banyan Tree. It would be our pleasure to welcome you once again and to deliver another relaxing and rejuvenating holiday. With kind regards, Remko Kroesen General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from new york

Very accommodating and nice resort

Posted 15-Dec-2016
The resort is one of the best at Koh Samui. It's secluded and staff are helpful and friendly. The room was clean, the only negative I would say is the bed sheets used - they only use a flat sheet for the mattress instead of fitted then flat to cover between you and the duvet. The shower stall also had a weird smell, otherwise it was a great place to stay. Mario was our host, he let us check in early and check out late which was so helpful because we had a late flight back home. He also arranged for buggy and taxi to the airport without us asking. Excellent service! Thank you Mario!
Comment from Hotel Management
30-Dec-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear judy, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort for your recent and for taking the time to extend your comments. I am delighted that you found the comfort and privacy of your villa to be excellent and that the space provided an ideal location to enjoy a relaxing and rejuvenating holiday. I regret to read of the minor drawbacks you found in your villa and I have already shared this with our Housekeeping team for their review and appropriate action. I trust from your overall review that these minor issues did not detract from the overall comfort of your stay. I have already passed along your comments to your Villa Host, Mario, as well as our entire team for added motivation to continue delivering the highest standards of service which is a trademark of our brand. It is an absolute pleasure to learn that the level of service provided to you during your stay is what stood out the most among the various highlights you mentioned. judy, thank you once again for staying with us. It would be our sincere pleasure to welcome you back and to be of service to you once again. With kind regards, Remko Kroesen General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from HKG

5星環境, 超級豪華SPA。但不近TOWN, 要坐接近25分鐘車才到。

Posted 30-Nov-2016
Pros: 不用外出什麼都有。
Cons: 更新一下設備, 有些開始殘舊了。
Location: 蘇梅是一個渡假的地方。
超級好的渡假環境。酒店太舒服了, 我跟女友跟本都不想出外活動。哈哈哈﹗ 如下次再去我們挑有海境的POOL VILLA, 因為海境真的好美... 在酒店房看下去都是海。
Comment from Hotel Management
16-Jan-2017 by remko.kroesen@banyantree.com, Hotel Management
亲爱的Alfred, 来自苏梅岛悦榕庄的问候! 感谢您选择我们的度假村为您最近的假期目的地。我很高兴地阅读到您和您的家人和我们在一起拥有了一段美好的度假时光,能够超过您的期望。我很高兴, 您能够满意您的泳池别墅并且喜欢我们风景优美的地理位置。 我已经与我们的整个团队分享了您的反馈赞美。这些能够激励我们团队继续为客户提供最高标准的服务,这也是我们品牌的一贯标准。 另外我感到很遗憾,您觉得我们度假村的地理位置远离餐饮,购物和娱乐场所。事实上,我们隐蔽的位置其实就坐落在拉迈,离主要枢纽查汶之间只需25分钟车程。为了方便我们的客人,酒店每天为客人提供两次免费的班车前往这些地区。 Alfred,再次感谢您选择我们度假村,我们将很荣幸能够再次欢迎您的光临。 随着亲切的问候, REMKO Kroesen 总经理
5out of 5
Recommended
for Everyone
by A verified traveller

部屋が最高

Posted 13-Nov-2016
ロケーションがすごくいいですが、宿泊代もそれなり。それ程の価値あるかもしれませんが、日本語がまったく通じません。英語オンリーです。部屋からどこまでも一々内線で送迎を呼び、英語上手ではないな旦那がかなり苦労した、そこまで環境が整いたら言葉のサービスも強化して欲しい、なんだか少し残念。
Comment from Hotel Management
18-Nov-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Valued Guest, Thank you for choosing Banyan Tree Samui as your destination and for sharing your comments. I am delighted that you found our secluded, yet convenient, location to be excellent. I regret that you experienced some communication issues during your stay. At the time of your stay, our Front Office was still in the process of seeking a new Japanese-speaking Villa Host after our previous associate departed earlier this year. We strive to cater to our guests in every way possible in order to deliver our promise of service excellence. I hope our team was able to understand your needs and concerns, and to provide appropriate service to create a relaxing holiday. Thank you once again for your stay with us. It would be our pleasure to be of service to you once again for your next visit to Samui and, hopefully, to introduce you to our new Japanese Villa Host. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller

Perfect hotel and you will feel amazing

Posted 01-Nov-2016 on Hotels
This is a very wonderful holidays while stay in here. all the staff are very friendly and helpful. they always smile. no matter what kind of question, they are very welling to help. Room is big, clean and comfortable. in the mooring they come to clean and in the evening they come again to set up bed, dessert for you. Banyan tree Samui is perfect. I hope i can go again.
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us during your recent travels to Samui and for sharing your comments. I am delighted to read that you found our resort to be the perfect haven of relaxation and that your stay was a memorable one. As a Banyan Tree property, we take pride in delivering the highest standards of service and it is wonderful that you felt the warm, attentive service from our entire team. I have already shared your comments with all as recognition for their dedication toward serving our guests. Thank you once again for staying with us and it would be our sincere pleasure to welcome you back to Banyan Tree Samui, your Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from perth, WA

5 star all the way

Posted 01-Nov-2016 on Wotif
Pros: The super relaxed atmosphere
Location: There's plenty to do with the hotel offering a selection of Watersport activities available at their private beach.
This hotel was AMAZING! The staff were always so willing to assist in anyways they could without hesitation. The villa was always spotless, comfortable and have been well designed to take advantage of the beautiful views.
Comment from Hotel Management
10-Nov-2016 by Remko Kroesen, Hotel Management
Dear Anna, Thank you for choosing Banyan Tree Samui for your recent holiday on Samui. I am delighted to read that you had a wonderful retreat to paradise and that you found our setting to be tranquil and relaxing. From the variety of complimentary marine activities on offer at our private beach to the outstanding service provided by our team to the design of your villa and the attentive care provided by our Villa Attendants; it is fantastic that all combined to create a memorable stay at our Sanctuary for the Senses! Anna, thank you once again for your stay with us. It would be our sincere pleasure to welcome you once again for your future holiday and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Villas, Disappointing Grounds

Posted 31-Oct-2016
Pros: Villa interior and infinity pool.
Cons: Maintenance, landscaping and gardening leaves much to be desired.
The villas are wonderfully appointed and well laid out. You'll love how picturesque everything seems through the bright and airy windows that peer into the cove. The only disappointment is really the rest of the resort. The grounds are unkempt and the architecture and maintenance uninspiring. Come here for the villas and the wonderful views and try to ignore the rest.
Comment from Hotel Management
04-Nov-2016 by Remko, Hotel Management
Dear Valued Guest, Thank you for choosing our resort for you holiday on Samui. I am pleased to read that the interior design of your pool villa as well as the spacious, private infinity pool and sweeping views exceeded your expectations and combined to create a space for you to relax and unwind. I regret to read of the drawbacks you have mentioned. I absolutely respect your opinion; however, I do feel the need to highlight that the areas which disappointed you the most – the architecture, maintenance, and landscaping – are quite usually praised by our guests. The architecture for the spacious villa layout and seemingly impossible placement of the villas perched on our hillside and being seamlessly integrated within the natural surroundings. The maintenance of the resort for our facilities being kept in top condition. Lastly, the landscaping which been vastly enhanced over the last few years making most areas of our resort lush and attractive. Naturally, everyone is entitled to their own opinion and it is unfortunate that you were not as impressed as others with these areas. I hope these drawbacks did not detract from having an enjoyable stay in your villa, at our dining outlets and at our private beach. Thank you once again for your stay. It would be our pleasure to welcome you back in the future; however, should you prefer another destination, we would be delighted if you continued to choose our brand for your travels. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller

너무 좋고 아름답고 편안한 호텔

Posted 29-Oct-2016 on Hotels
침구도 너무 좋고 룸서비스, 서비스, 어메니티, 커피 차 모두 너무 좋았어요. 그런데 조식이 사실 그렇게 좋지는 않아요.
Comment from Hotel Management
08-Nov-2016 by General Manager, Hotel Management
고객님, 반얀트리 사무이를 찾아 주시고 고객님의 소중한 경험을 올려주셔서 대단히 감사드립니다 빌라 내 시설과 룸서비스, 어메니티등 모든것에 만족하셨다는 고객님의 소중한 경험을 읽게 되어 기쁩니다. 대부분의 고객님이 아름다운 프라이빗 베이의 풍경과 함께하는 다양한 아침식사 메뉴에 좋다는 의견을 많이 주시지만 머무시는 동안 고객님의 기대에 미치지 못했다니 안타깝습니다. 전반적으로 좋은 점수를 주신것을 보면 작은 결점이 고객님의 머무시는시간을 망치지 않았다고 믿습니다. 저는 고객님의 의견을 수렴하고 매니지먼트팀과 함께 공유하며 개선해 나가도록 하겠습니다. 다시 한번 찾아 주셔서 개선된 모습을 보여드릴 수 있게되길 바라겠습니다. 반얀트리 사무이를 찾아 주신것에감사드리며 가까운 미래에 다시 뵙기를 기대하고 있겠습니다.