Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from HKG

5星環境, 超級豪華SPA。但不近TOWN, 要坐接近25分鐘車才到。

Posted 30-Nov-2016
Pros: 不用外出什麼都有。
Cons: 更新一下設備, 有些開始殘舊了。
Location: 蘇梅是一個渡假的地方。
超級好的渡假環境。酒店太舒服了, 我跟女友跟本都不想出外活動。哈哈哈﹗ 如下次再去我們挑有海境的POOL VILLA, 因為海境真的好美... 在酒店房看下去都是海。
5out of 5
by A verified traveller

部屋が最高

Posted 13-Nov-2016
ロケーションがすごくいいですが、宿泊代もそれなり。それ程の価値あるかもしれませんが、日本語がまったく通じません。英語オンリーです。部屋からどこまでも一々内線で送迎を呼び、英語上手ではないな旦那がかなり苦労した、そこまで環境が整いたら言葉のサービスも強化して欲しい、なんだか少し残念。
Comment from Hotel Management
18-Nov-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Valued Guest, Thank you for choosing Banyan Tree Samui as your destination and for sharing your comments. I am delighted that you found our secluded, yet convenient, location to be excellent. I regret that you experienced some communication issues during your stay. At the time of your stay, our Front Office was still in the process of seeking a new Japanese-speaking Villa Host after our previous associate departed earlier this year. We strive to cater to our guests in every way possible in order to deliver our promise of service excellence. I hope our team was able to understand your needs and concerns, and to provide appropriate service to create a relaxing holiday. Thank you once again for your stay with us. It would be our pleasure to be of service to you once again for your next visit to Samui and, hopefully, to introduce you to our new Japanese Villa Host. With kind regards, Remko Kroesen General Manager
4out of 5
by A verified traveller

Wonderful Villas, Disappointing Grounds

Posted 31-Oct-2016
Pros: Villa interior and infinity pool.
Cons: Maintenance, landscaping and gardening leaves much to be desired.
The villas are wonderfully appointed and well laid out. You'll love how picturesque everything seems through the bright and airy windows that peer into the cove. The only disappointment is really the rest of the resort. The grounds are unkempt and the architecture and maintenance uninspiring. Come here for the villas and the wonderful views and try to ignore the rest.
Comment from Hotel Management
04-Nov-2016 by Remko, Hotel Management
Dear Valued Guest, Thank you for choosing our resort for you holiday on Samui. I am pleased to read that the interior design of your pool villa as well as the spacious, private infinity pool and sweeping views exceeded your expectations and combined to create a space for you to relax and unwind. I regret to read of the drawbacks you have mentioned. I absolutely respect your opinion; however, I do feel the need to highlight that the areas which disappointed you the most – the architecture, maintenance, and landscaping – are quite usually praised by our guests. The architecture for the spacious villa layout and seemingly impossible placement of the villas perched on our hillside and being seamlessly integrated within the natural surroundings. The maintenance of the resort for our facilities being kept in top condition. Lastly, the landscaping which been vastly enhanced over the last few years making most areas of our resort lush and attractive. Naturally, everyone is entitled to their own opinion and it is unfortunate that you were not as impressed as others with these areas. I hope these drawbacks did not detract from having an enjoyable stay in your villa, at our dining outlets and at our private beach. Thank you once again for your stay. It would be our pleasure to welcome you back in the future; however, should you prefer another destination, we would be delighted if you continued to choose our brand for your travels. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from Hong Kong

Great experience

Posted 11-Oct-2016
Pros: The service is amazing.
From arrival to departure, the Banyan Tree Samui team has given us a wonderful experience. We were really spoiled by the staff there. There were slight miscommunication between the Villa Host and spa teams, but all sorted out very quickly and professionally. We will definitely stay at the Banyan Tree Samui if we visit Koh Samui again later.
Comment from Hotel Management
19-Oct-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Ms Kwan, Thank you for staying with us recently and for sharing your feedback. It is wonderful that the comfort and location of your Pool Villa, the service from your Villa Host and our entire team, the cuisine at our dining outlets as well as the tender touch of our therapists at Banyan Tree Spa Samui combined to create a relaxing and rejuvenating holiday retreat. Ms Kwan, thank you once again for choosing Banyan Tree Samui. As returning to our property is the highest compliment we can receive, it is wonderful that you have made Banyan Tree your first choice while traveling. It would be our sincere pleasure to welcome you once again and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller

private beach

Posted 17-Sep-2016
Location: If you like to get 'local', Lamai night market on Sunday evening is a must. There is shuttle bus to Chaweng beach ( town centre) everyday
Many years, Banyan tree always look after us well. Extremely helpful staff, always make us feel welcomed. Great facilities. Mom and me enjoyed the yoga class. Dad enjoyed the beautiful beach. Thank you, banyan tree, gave us a wonderful quite family time.
Comment from Hotel Management
21-Sep-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Han, Thank you for staying at Banyan Tree Samui for your recent travels and for sharing your comments. From our warm, attentive team to the complimentary yoga sessions on offer from our in-house instructor, Bikram, to the serene setting of our private bay to the sights and tastes found at the Sunday Night Market in Lamai, just 10 minutes away; I am delighted to read that all combined to create a relaxing family getaway. Han, thank you once again and it would be our pleasure to welcome you back for another memorable stay. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller

Posted 25-Aug-2016
(^∇^)
4out of 5
by A verified traveller

Posted 07-Aug-2016 on Hotels
very slow in room make up. service speed and quality is less superior comparing to other 5 stars major city center hotels which i have experienced (HK, Shanghai,)
Comment from Hotel Management
15-Aug-2016 by General Manager, Hotel Management
Dear Traveler, Thank you for staying with us during your recent travels to Samui. I regret to read of your disappointment with the service from our Villa Attendants. Typically, our Housekeeping team receives high praise for their attention to detail; warm, friendly service; and bespoke touches provided. It is unfortunate that we were not able to meet your expectations in this area. Traveler, thank you once again for your stay with us. I hope this single, isolated drawback you experienced did not mar your overall perception of our brand and that you will consider to visit us once again in the future to show you the service you expected. With kind regards, Remko Kroesen General Manager
5out of 5
by WENHAO from guangzhou

会再次造访的酒店

Posted 29-Jul-2016 on Hotels
酒店服务非常好 私家泳池不错 老婆小孩都很喜欢。酒店有私家海滩 岸上沙子很一般不细腻 但水下沙子非常好 像棉花般柔软。
Comment from Hotel Management
25-Aug-2016 by General Manager, Hotel Management
亲爱的WENHAO, 谢谢您在最近的假期选择入住我们度假村。这是伟大的,我们的幽静又便捷的地理位置与我们的团队周到的服务相结合超越了您的期望,为您和您的家人提供了一段愉快的假期。 WENHAO,再次感谢您选择我们苏梅岛悦榕庄。我希望我们能够有机会再次欢迎您和您家人的再次光临。 亲切的问候, REMKO Kroesen 总经理
5out of 5
by Anthony from Berlin

Paradise found

Posted 24-Jul-2016 on Hotels
The whole package. Elegance, beauty, fantastic service and unadulterated luxury. Villas are ample and stunning. Staff anticicapates needs. One small gripe is that the beach is overstaffed while the pool, at times, had not a single staff member there. Also would have liked a better upfront description of all the offerings.,.we only learned about the bird watching tour too late. But these are small issues compared to the impecable quality to be found here.
Comment from Hotel Management
05-Aug-2016 by General Manager, Hotel Management
Dear Anthony, Thank you for your stay with us and for sharing your feedback. It is always a pleasure to read comments such as yours as it reaffirms our team’s commitment to provide the highest standards of service and memorable stays for our guests. It is great that you found your pool villa to be comfortable and well-appointed, and that you had an enjoyable time relaxing around the resort. Our team works tirelessly to cater to the individual needs of each of our guests and I am glad to learn of your satisfaction with the service from your Villa Host and our entire team. I have already shared your comments with them as added motivation to continue delivering exceptional service to our future guests. Thank you for your constructive feedback. I have passed your comment on to our Recreation Manager for his review and to properly assess the balance of our associate who serve the beach and pool areas. Moreover, I have shared with all concerned to ensure our products and services are communicated with our guests, so as to avoid issues such as yours where you learned of our bird watching tour too late to participate. I appreciate you highlighting these and I am pleased to read that this minor drawbacks did not detract from the overall enjoyment of your time with us. Anthony, thank you once again for choosing Banyan Tree Samui. We would be delighted to serve you once again and hope to welcome you back in the future. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from SG

Wonderful stay

Posted 19-Jul-2016
very impressed by how they maintained their standard across all banyan tree hotels. Service was almost impeccable and they paid attention to little details to make guest feel pampered and well taken care of. We had a great stay and we will be staying in more of banyan tree hotels in time to come. Love it.
Comment from Hotel Management
by remko.kroesen, Hotel Management
Dear jia zing, Thank you for continuing to choose Banyan Tree as your preferred choice for your travels and for your return visit to our property. It is wonderful to read that you felt the warm, attentive service from our entire team and that we were able to cater to your each and every need to provide you with a relaxing and memorable stay. jia zing, thank you once again for your stay. As returning to our properties is the highest compliment we can receive as a brand, I appreciate you choosing our varied locations around the world. With kind regards, Remko Kroesen General Manager