Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from SG

Wonderful stay

Posted 19-Jul-2016
very impressed by how they maintained their standard across all banyan tree hotels. Service was almost impeccable and they paid attention to little details to make guest feel pampered and well taken care of. We had a great stay and we will be staying in more of banyan tree hotels in time to come. Love it.
Comment from Hotel Management
by remko.kroesen, Hotel Management
Dear jia zing, Thank you for continuing to choose Banyan Tree as your preferred choice for your travels and for your return visit to our property. It is wonderful to read that you felt the warm, attentive service from our entire team and that we were able to cater to your each and every need to provide you with a relaxing and memorable stay. jia zing, thank you once again for your stay. As returning to our properties is the highest compliment we can receive as a brand, I appreciate you choosing our varied locations around the world. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from Hong Kong

海灘景觀很美

Posted 04-Jul-2016
職員態度一流,了解客人的需要, Spa Centre值得一試,很不錯的經驗,有專車來回市中心,交通方便。。。會推介給其他人.................
5out of 5
by A verified traveller from new delhi

Very nice hotel

Posted 21-Jun-2016
The beach is private but it's not really white sand and large. The hotel and it's staff are very good and overall it's was a great experience to stay at banyan tree. Pricey for all activities and food but then it's a first class all the way. I am a returning customer to banyan tree worldwide and they treat that in importance.
Comment from Hotel Management
24-Jun-2016 by Remko Kroesen, Hotel Management
Dear amar, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for continuing to choose our brand for your travels and for taking the time to share your comments. It is fantastic to read that your experience at our resort was great. It is feedback such as yours that reaffirms our commitment toward delivering service excellence each day and creating memorable stays for our future guests. amar, thank you once again for your stay and we look forward to welcome you back in the future. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from hk

Private beach, stunning sea view and villa

Posted 20-Jun-2016
Banyan has my fist time in Samui an unforgetable trip. The resort itself is stunning. Villa is big and clean. The private beach of the hotel is quiet and beautiful. Staff there are all friendly and the service is remarkable.
Comment from Hotel Management
24-Jun-2016 by Remko Kroesen, Hotel Management
Dear christabel, Greetings from Banyan Tree Samui! Thank you for your first visit to Samui and for your generous comments regarding each part of your tropical getaway including the comfort of your villa, the scenic views of our bay, the tranquility found amid our private bay and the service from our entire team. It is their commitment to service excellence which creates experiences such as yours and I have already shared your feedback with them to recognize the quality of service, professionalism and attentiveness delivered during your stay. christabel, thank you once again for choosing Banyan Tree Samui. It would be our pleasure to welcome you back and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from bahrain

Extraordinary

Posted 12-Jun-2016
Pros: every thing food services hospitality great staff, accommodation view , all excellent
Location: I stayed most of the time at the resort
one of the most beautiful resort /i had ever stayed in
Comment from Hotel Management
15-Jun-2016 by Remko Kroesen, Hotel Management
Dear ESK, Thank you for making our resort the destination for your tropical getaway. I am delighted that our service, cuisine and views from various vantage points around the resort combined to create a most memorable holiday for you. ESK, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back in the future and to deliver another relaxing and rejuvenating escape. With kind regards, Remko Kroesen General Manager
4out of 5
by A verified traveller from osaka

ホテル内で楽しむならオススメ

Posted 12-May-2016
GWに2泊しました。施設内のレストランはプライベートビーチ近くのレストランがオススメです。スプリングロールが絶品。ホテル外へ出かけたい方はビラホストに伝えれば1時間500バーツでタクシーを手配してくれます(3時間以上)。これが一番いいかも。もちろん、ロビーにタクシーも呼んでくれます。徒歩での移動は不可能に近い。優雅な時間が過ごせます。
Comment from Hotel Management
31-May-2016 by Remko Kroesen, Hotel Management
Dear tomo, Thank you for staying with us recently and for sharing your comments. I hope your stay with us was an enjoyable one and that the transportation options on offer were suitable. We do offer a twice-daily complimentary shuttle service to Lamai and Chaweng. tomo, thank you once again and it would be our pleasure to welcome you back for your future travels to Samui. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller

また泊まりたくなるホテル

Posted 10-May-2016 on Hotels
ホライゾンタイプのビラに宿泊しました。 10時半ごろチェックインしたにもかかわらずすでに部屋は用意され、アーリーチェックインさせてもらいました。 ビラからの眺めは最高で、お部屋も大変綺麗でした。 サービスも大変素晴らしく、食事もおいしかったです。 海も綺麗でプールも広くて使いやすいです。朝以外は海の温度が温水プールのように暑いので、プールの水の温度がもうすこし低いともっと快適かもしれません。 総悟的には大変満足でまた是非泊まりたくなるホテルです。
Comment from Hotel Management
by Remko Kroesen, Hotel Management
Dear Valued Guest, Thank you for staying with us during your recent travels to Samui. It is wonderful to read that you enjoyed relaxing in the comfortable and peaceful environment of our private hillside while delighting in the views of the Gulf of Thailand. Thank you once again for choosing Banyan Tree Samui. We would be honoured to welcome you once again and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager
3out of 5
by A verified traveller

スタッフとビーチは最高!

Posted 04-May-2016
スタッフのサービスはどなたも素晴らしいです。特にフロントスタッフの女性の方々のサービスはピカイチです。また、プライベートビーチはとても居心地が良く一日中のんびりと過ごせます。ただお部屋は全く良くありません。どのお部屋もトイレ?臭く、部屋中に臭いがこもっています。また、お湯が出ません。バスタブにお湯をためてもぬる水です。お部屋の居心地は、どのホテルに比べても最悪でした。値段とお部屋の設備・快適さが全く見合っていません。スパもそれほどよくありませんでした。がっかりです。コスパが最悪です。最終日の宿泊がここでなくて良かったです。お友達には薦めません。二度と泊まりません。ですが、スタッフのサービスとビーチは最高です。
Comment from Hotel Management
31-May-2016 by Remko Kroesen, Hotel Management
Dear Valued Guest, Thank you for your recent stay with us and for taking the time to extend your feedback. I am pleased to read that you enjoyed the comfort of your Pool Villa, the beauty of our private beach and the service on offer from our team. I regret to read of any displeasure you experience at our Banyan Tree Spa Samui and I hope this did not take away from your desire to return once again in the future. With kind regards, Remko Kroesen General Manager
5out of 5
by Dave

This traveller left a rating score only Posted 29-Apr-2016 on Hotels
4out of 5
by KUAN YU

This traveller left a rating score only Posted 20-Apr-2016 on Hotels