Ratings based on 199 Verified Reviews

4.7 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok, Thailand

Amazing Stay in Paradise

Posted 02-Apr-2018
Pros: Beautiful layout on the hill, views of the cove, private beach, attentive service of staff, pool villas, comfortable rooms, rain showers
Cons: Not much. Only suggestion might be to arrange for motorcycle rental at the hotel itself. We had to take a buggy to the gate, walk a ways...
Location: Great location - close enough to Chaweng (center of tourist activity) and Lamai Beach, yet secluded, tons to do in Koh Samui
Went with a good friend to celebrate our 50th birthdays and rented a hillside pool villa. Everything was perfect during our stay...the check-in process was very special and Khun View took care of us from the moment we arrived. Our view was simply amazing and we spent a lot of time just in our villa and pool enjoying the views, the sunrise, the sunshine. We also went down to the beach several times...it's a great private cove and there is a lot to do there - paddleboarding, sailing a catamaran, snorkeling, kayaking, or just lazing in the sun with a cool drink. We took a Muay Thai boxing class one day, which is great fun and a good workout. Every morning after a jog in the gym we lazed at the breakfast table and read and ate delicious food (especially the coconut yoghurt and the eggs menus - delicious). We rented motorbikes and rode around the island, visited foot massage spas, went indoor skydiving, and just all-around had a fun, relaxing and memorable experience. The hotel had gifts for us several nights, as well as a birthday cake and other surprises. Unforgettable!
Comment from Hotel Management
10-Apr-2018 by remko kroesen, Hotel Management
Dear Stu, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort to celebrate your 50th birthday along with your friend. It is wonderful to read comments such as yours as they are an endorsement of the hard work and care shown by your Villa Host, View, as well as all of our associates. I will be sure to pass along your generous words to our team to serve as added inspiration to their on-going dedication toward serving our guests. I am delighted that you were thrilled with the location and design of your pool villa and enjoyed the scenic views extending beyond our private bay to the Gulf of Thailand. It is great that you were able to partake in the various complimentary marine activities on offer including snorkelling, stand-up paddleboarding, kayaking and more. The tranquil waters of our private bay provided the perfect setting to explore the area or to simply relax and unwind during a swim. Kindly note that we discourage guests from renting scooters to explore the island given the high risk involved with driving around Samui. If guests choose to do this, we absolutely recommend that a helmet should be worn at all times and to bring your complimentary smartphone from the resort with you in case you need to contact your Villa Host should an incident arise. I am glad to read that you were safe during your journey and that you enjoyed the various attractions that are within close reach of our resort! Our location is nestled between the hubs of Lamai and Chaweng and does provided seclusion from the outside world. However, we do remain just a short drive to the airport, shopping, dining and attractions. An escape to paradise with conveniences right at your doorstep. With a shuttle bus to the both areas twice daily, we are pleased to provide this added-value service to our guests who wish to get out and explore
5 out of 5
by David

Amazing resort which is very well run

Posted 02-Jan-2018 on Hotels
They are hard to fault. The room was incredible, staff beyond reproach and food was brilliant if a little pricey. Sometimes you have to wait a few minutes for the buggy but it was hardly an inconvenience. Other times the buggy would arrive within 90 seconds of making the call or one is outside the spa or restaurant ready to go. If you are looking for a quality five star resort with a great private beach, this should be on your list. Villas vary with their view and privacy levels so make sure that you put in a request for what you want (afternoon sun, best view, privacy, etc). There is not much around the resort (you can walk to neighboring resorts such as Silavadee) for their better value spa and restaurant facilities but there is not much else within walking distance. That being said, if you are going to Banyan Tree to spend most of your time outside the resort you have the wrong idea.
Comment from Hotel Management
12-Jan-2018 by Remko, Hotel Management
Dear David, Happy New Year from Banyan Tree Samui! Thank you for staying with us and for taking the time to share your comments. I am delighted to read that your pool villa delivered the perfect place to relax and unwind. As a Banyan Tree property, we strive to deliver warm, attentive service at each opportunity and it is great that your Villa Host as well as our entire team catered to you every need. Our Bellmen continue to receive praise for their prompt and courteous service. Typically, they arrive well within the quoted time by our Guest Services Centre, as you experienced; however, during peak periods mid-morning and in the early evening, there can be a slight delay. I am glad that you did not find the transportation system in the resort to be an inconvenience. While the road leading to our resort does not offer much in terms of scenery, the northern end of Lamai Beach provides a serene and picturesque setting. The beach can be accessed slightly opposite our main entrance and through the locally-operated resort next door. I have taken note of your comments and hope to provide our guests with a walking tour map in 2018 as an added convenience for guests. Most of our guests follow in your thinking and choose to spend their time in the resort. Kindly note that we are well positioned between the main hubs of Lamai, just 10 minutes away, and Chaweng, only 25 minutes away; and there is a variety of natural, cultural, shopping, dining and entertainment options available. We provide a complimentary shuttle bus to both areas twice daily for guests who wish to venture out. David, thank you once again for your stay and we anticipate welcoming you back in the future to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Excellent hotel with beautiful view

Posted 25-Dec-2017
We had a wonderful time in the family villa with ocean view. The service was exceptional. We missed out on the beach barbecue because of high winds but otherwise had a great time. Ask for Patrick for your villa host!
Comment from Hotel Management
12-Jan-2018 by Remko, Hotel Management
Dear Julie, Thank you for choosing our resort for your recent visit to Samui. I am delighted to learn that we exceeded your expectations throughout your stay and were able to deliver a memorable holiday for your entire family. It is a pleasure to read your generous comments regarding the service from your Villa Host, Patrick, and our entire team who work tirelessly to deliver discrete, yet attentive service. It is feedback such as yours that provides confirmation that we are meeting our goals and serves as added inspiration to continue delivering the highest standards of service to our future guests. It is unfortunate that the weather did not permit you to join our International BBQ Night held every Saturday at Sands. Perhaps you shall be able to join this dining experience on a future visit. Julie, thank you once again for choosing Banyan Tree Samui as your holiday destination. It would be our sincere pleasure to welcome your family back in the future for another relaxing and rejuvenating holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

Beautiful hotel on beach. Really big

Posted 30-Nov-2017
We’ve been all over the world and this was hands down the best service I’ve ever had. Or host Amy was amazing. A truelly great place, good food, nice private beach and amazing staff all around.
Comment from Hotel Management
22-Dec-2017 by Remko, Hotel Management
Dear jared, Greetings from sunny Samui! Thank you for choosing Banyan Tree for your recent travels. It was a delight to welcome you to our Sanctuary for the Senses and to deliver a memorable holiday. I am thrilled to read that every aspect of your stay combined to provide you with a relaxing and rejuvenating holiday. As seasoned travelers around the world, your praise of our resort is a testament to the dedication from your Villa Host, Amy, and our entire team who work tirelessly to exceed the expectation of our guests at every opportunity. jared, thank you once again for staying with us. It would be our sincere pleasure to welcome you back in the future to deliver another equally memorable holiday. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from hong kong

Very good hotel with relaxing environment

Posted 08-Nov-2017
Definitely a great quality hotel which is very spacious, clean and located in a relaxing & beautiful environment next to the private beach and definitely wonderful view from your room. The breakfast have plenty of food to choose from. We tried the spa which is one of the best but very pricey. The food at the hotel restaurants are quite expensive , we tried other restaurant they offer better food. The hotel provides free shuttle to the town centre, you have more choices out there.
Comment from Hotel Management
12-Nov-2017 by Remko Kroesen, Hotel Management
Dear Sunny, Greetings from Banyan Tree Samui! Thank you for your recent stay with us and for sharing your comments. I am delighted to read that you had a relaxing retreat to our Sanctuary for the Senses and found your pool villa to be the perfect place to unwind. It is great that you experienced the tender touch of the therapists at our award-winning Banyan Tree Spa Samui which continues to receive praise from our guests and visitors from around the island. The therapists at our spa are each trained at our private Banyan Tree Spa Academy in Phuket where they are equipped with the knowledge and techniques from our certified trainers. I am pleased that you enjoyed the variety of selections on offer at our breakfast buffet at The Edge as well as the cuisine at our other dining outlets although I regret to read that you felt the value for money was not there. Our prices are consistent with those at other 5-star restaurants across the island and reflect the high standards of quality and hygiene from our culinary team. However, we certainly recognize that other options are suitable for guests and, thus, we offer our complimentary shuttle bus that operates twice daily to Lamai and Chaweng as an added benefit to guests, and I am glad that you were pleased with this service. Sunny, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back in the future for another memorable stay. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Simply the best host

Posted 31-Oct-2017
Best service by far. Very dedicated staff and excellent breakfast
Comment from Hotel Management
10-Nov-2017 by Remko Kroesen, Hotel Management
Dear Lee Alvin, Greetings from Banyan Tree Samui! Thank you for staying with us recently and for taking the time to share your comments. I am thrilled to read that your holiday was outstanding and that the service you experienced exceeded your expectations. As a Banyan Tree property, we take pride in delivering the highest standards of service and I am pleased that your Villa Host and our entire team were able to meet your each and every need in a timely and attentive manner. Lee Alvin, thank you once again for choosing Banyan Tree Samui and we would be delighted to welcome you back once again for your future holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
by Asher

Posted 22-Oct-2017 on Hotels
Comment from Hotel Management
03-Nov-2017 by Remko Kroesen, Hotel Management
Dear Asher, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Sep-2017
Fantastic resort, staff, attentiveness and comfort! Def must stay! Best hotel ever visited.
Comment from Hotel Management
28-Sep-2017 by Remko, Hotel Management
Dear Valued Guest, Greetings from Banyan Tree Samui! Thank you for staying with us and it is wonderful to read that we exceeded your expectations to deliver an exceptional holiday. It would be our pleasure to serve you once again should your travels take you to Samui. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Amazing hotel - luxurious villa with private pool

Posted 13-Sep-2017
Pros: All the staff were so friendly and provided great service. Cookies we received daily were delicious. The gifts were a nice touch.
Cons: The '"free" Rain Forest Walk treatment was disappointing cutting out one key treatment and clearly using it as a money grab to upsell.
Location: The resort is located on a remote part of the island - and one would need a cab to get around. Not alot to do within any walking distance.
Our stay at the Banyan Tree was enjoyable. Loved the luxurious villa accommodation with the private pool. Would have been nice to have an ocean view though. All villas are very private and you do not see or hear your neighbours. The buggy pick up was very efficient and we never waited longer than 15 minutes. I would imagine that during peak season one would have a longer wait time. Our host Amy was so hard working and always available. She arranged a taxi to drive us around the island at very short notice. Breakfast choice was extensive - and staff very efficient. The Chef at the Sand Restaurant was fantastic - we ate all our meals there, as we liked the location right on the beach and it was more casual. Every meal we had was excellent and very tasty. The drinks were a little pricey. The spa was very disappointing as they offer a "free" Rain Forest treatment but then cut out one of the key treatments once we were there, plus making the two of us use the different stations together where clearly it should have been one at a time to get the benefit of the treatment. They clearly want to upsell their services - so this was disappointing as it cheapened the whole experience.
Comment from Hotel Management
21-Sep-2017 by Remko, Hotel Management
Dear A, Thank you for your stay with us and for sharing your comments. I am pleased that the attentive service from your Villa Host, Amy, and our entire team exceeded your expectations and that you enjoyed the special touches provided throughout your stay. I am glad that the design of your pool villa provided you with a private space for relaxation. Perhaps on a future visit, you can experience the same level of comfort paired with scenic views of our bay looking out across the Gulf of Thailand. We continue to receive positive comments for the prompt, efficient service of our buggy service and it is great that you were able to move around the resort with ease. Our culinary team works hard to provide a range of options at our breakfast buffet at The Edge and I am glad you enjoyed the variety of selections on offer. Moreover, it is great that you were impressed with the setting, service and cuisine of Sands. I regret to read of your disappointment with your experience at The Rainforest. Unfortunately, I could not fully understand the point you are emphasizing, so I followed up directly with our spa team and your Villa Host, Amy. They noted that we do not have any direct feedback on record in regards to your displeasure and it is disappointing that we were not aware of this during your stay, so we could be afforded the opportunity to adequately address your concerns. With all due respect to your comments, this is the first time that we have receive feedback such as this regarding The Rainforest. There was never any intention whatsoever by our spa team to mislead you or to find a clever way to reduce our services and manipulate you for a profit. It is unfortunate that this marred what seems to have been a memorable stay overall. Should you care to provide additional clarification on your comments or discuss further on this matter, then please contact m
5 out of 5
Recommended
for Families
by A verified traveller from London, UK

Absolute luxury

Posted 29-Aug-2017
Pros: Breathtakingly beautiful, warm staff with smiles always on their faces, the beach, THE VILLAS, the personal attendants on hand anytime, ...
Cons: Maybe one more food option on site, although it is extremely easy to taxi into town for different selection of food. Food and drinks were expensive.
Location: Easy (300 bht) taxi ride (10 mins) to city and more eating options.
Our stay at Banyan Tree was an absolute dream. The property, villas and beach were perfect and the staff made each moment pleasant and easy. On top of the breathtaking resort, the little extras made this holiday feel completely pampered. Timely buggy rides to/from our villa, a daily selection of fresh fruits replenished, a nice handbag to use while we were there and the smiles. THE SMILES and greetings from every-single staff member was what made everyday bright and sunny! We have two kids who were treated very well, including high quality kids-club activities. All around, the trip was 5 stars and I would absolutely return!! Loved the trip and LOVED Amy, our villa personal attendant. She was wonderful!
Comment from Hotel Management
12-Sep-2017 by Remko, Hotel Management
Dear Jen, Greetings from Banyan Tree Samui! Thank you for your recent stay with us and for sharing your comments. I am glad to read that you found your pool villa to be the perfect setting to relax and unwind. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and it is truly fantastic that the warm, attentive service from your Villa Host, Amy, as well as our entire team is what stood out the most from your stay. I have already passed along your generous comments to all as recognition for their continual dedication toward delighting our guests. Our Kids’ Club hosts a wide range of fun and educational activities every day of the week and each area of the resort caters to our youngest guests with their own special initiatives. It is great that your two children had a fantastic holiday and took home memories to last a lifetime. We take pride in delivering special touches at every opportunity and it is wonderful these combined to make your stay even more comfortable and memorable. I have taken note of your constructive feedback regarding the cuisine in the resort and I have passed this on to our management for their review. I trust from your generous comments that this minor drawback did not detract from the overall enjoyment of your stay with us. Jen, thank you once again for your stay with us. It would be our sincere pleasure to welcome your family back for your next retreat to tropical splendour. With kind regards, Remko Kroesen General Manager