Wonderful Ko Samui Experience
I booked Banyan Tree through Expedia and was surprised to quickly get an email from the hotel confirming my reservation and asking if they could provide assistance. I mentioned in the email that the purpose of the trip was a 20th wedding anniversary and they went into overdrive! The bed was beautifully decorated with an anniversary message in flowers, rose petals on the pre-drawn bath and a number of wonderful gestures. The villa was ideal, providing us with three lovely spaces, a nice size plunge pool and a Jacuzzi that was always warm (no heating period). The restaurants were great, providing super food with impeccable service. The beach activities and staff were spot on, and the setting is just like the photos - lovely! But best of all was our Villa Hostess (Obby) who managed all issues and activities for us during the stay. She made bookings for restaurants in house and with other resorts, introduced a safe and reliable transport service, and generally made sure we had the information and attention we needed. We had a super 4 days and are looking forward to our next visit.
Comment from Hotel Management
29-Apr-2016 by Remko Kroesen, Hotel Management
Thank you for your recent stay with us and I am thrilled that you were able to have a relaxing holiday at our resort and enjoyed the comfort and view from your villa as well as our private beach. I am pleased that our team was able to accommodate your each and every need and that you enjoyed the cuisine at our various dining outlets as well as the complimentary activities on offer at our private beach.
Mark, thank you once again to for choosing Banyan Tree as your Sanctuary for the Senses. It would be our pleasure to welcome you back for a future holiday on Samui.
With kind regards,