Very good service. SPA is a must try in Banyan especially the Rainforest SPA. Pricing wise pretty reasonable. Only setback was in the beach where the so-called white sands was very rough and not very comfortable walking around it..lots of big stone. Nevertheless, the staffs in Banyan was very well manner and the resort itself is very comfortable and breakfast was fantastic. Room is very clean and modern looking as well. The villa pool is not heated, therefore is pretty cold.
Comment from Hotel Management
02-Jan-2016 by Remko Kroesen, Hotel Management
Thank you for making Banyan Tree Samui your holiday destination and I am delighted to read that you had a relaxing stay with us.
Our Banyan Tree Spa Samui – featuring The Rainforest, our exclusive hydrotherapy wellness facility – delivers out-of-this-world treatments from our specially-trained therapists. I’m pleased that you found the experience to be relaxing and rejuvenating.
I regret to read of a few aspects of your stay that did not meet your expectations including the sand at our private beach and the temperature of your villa pool. We do not promote our beach as a ‘white sand’ beach and the texture of the sand ranges from coarse further away from the shore to fine along the area where the tide usually comes in. As for the villa pool, while it is not heated, it typically maintains a comfortable temperature during periods when the sun is out and provides the necessary heat to keep it warm. During occasion periods of overcast weather, the temperature of the villa pool, naturally, drops to a lower degree. It is unfortunate that there is little we can do to change these areas you have mentioned.
I trust from your overall review and some of the other areas you have highlighted, including the attentive, professional service from our team as well as the cuisine at The Edge, that your stay with us on the whole was an enjoyable one.
Alan, thank you once again for choosing our resort. It would be our pleasure to welcome you back for your future holiday.
With kind regards,