Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from SG

Wonderful stay

Posted 19-Jul-2016
very impressed by how they maintained their standard across all banyan tree hotels. Service was almost impeccable and they paid attention to little details to make guest feel pampered and well taken care of. We had a great stay and we will be staying in more of banyan tree hotels in time to come. Love it.
5out of 5
by A verified traveller from Hong Kong

海灘景觀很美

Posted 04-Jul-2016
職員態度一流,了解客人的需要, Spa Centre值得一試,很不錯的經驗,有專車來回市中心,交通方便。。。會推介給其他人.................
5out of 5
by A verified traveller from new delhi

Very nice hotel

Posted 21-Jun-2016
The beach is private but it's not really white sand and large. The hotel and it's staff are very good and overall it's was a great experience to stay at banyan tree. Pricey for all activities and food but then it's a first class all the way. I am a returning customer to banyan tree worldwide and they treat that in importance.
Comment from Hotel Management
24-Jun-2016 by Remko Kroesen, Hotel Management
Dear amar, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for continuing to choose our brand for your travels and for taking the time to share your comments. It is fantastic to read that your experience at our resort was great. It is feedback such as yours that reaffirms our commitment toward delivering service excellence each day and creating memorable stays for our future guests. amar, thank you once again for your stay and we look forward to welcome you back in the future. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from hk

Private beach, stunning sea view and villa

Posted 20-Jun-2016
Banyan has my fist time in Samui an unforgetable trip. The resort itself is stunning. Villa is big and clean. The private beach of the hotel is quiet and beautiful. Staff there are all friendly and the service is remarkable.
Comment from Hotel Management
24-Jun-2016 by Remko Kroesen, Hotel Management
Dear christabel, Greetings from Banyan Tree Samui! Thank you for your first visit to Samui and for your generous comments regarding each part of your tropical getaway including the comfort of your villa, the scenic views of our bay, the tranquility found amid our private bay and the service from our entire team. It is their commitment to service excellence which creates experiences such as yours and I have already shared your feedback with them to recognize the quality of service, professionalism and attentiveness delivered during your stay. christabel, thank you once again for choosing Banyan Tree Samui. It would be our pleasure to welcome you back and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager
5out of 5
by A verified traveller from bahrain

Extraordinary

Posted 12-Jun-2016
Pros: every thing food services hospitality great staff, accommodation view , all excellent
Location: I stayed most of the time at the resort
one of the most beautiful resort /i had ever stayed in
Comment from Hotel Management
15-Jun-2016 by Remko Kroesen, Hotel Management
Dear ESK, Thank you for making our resort the destination for your tropical getaway. I am delighted that our service, cuisine and views from various vantage points around the resort combined to create a most memorable holiday for you. ESK, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back in the future and to deliver another relaxing and rejuvenating escape. With kind regards, Remko Kroesen General Manager
4out of 5
by A verified traveller from osaka

ホテル内で楽しむならオススメ

Posted 12-May-2016
GWに2泊しました。施設内のレストランはプライベートビーチ近くのレストランがオススメです。スプリングロールが絶品。ホテル外へ出かけたい方はビラホストに伝えれば1時間500バーツでタクシーを手配してくれます(3時間以上)。これが一番いいかも。もちろん、ロビーにタクシーも呼んでくれます。徒歩での移動は不可能に近い。優雅な時間が過ごせます。
Comment from Hotel Management
31-May-2016 by Remko Kroesen, Hotel Management
Dear tomo, Thank you for staying with us recently and for sharing your comments. I hope your stay with us was an enjoyable one and that the transportation options on offer were suitable. We do offer a twice-daily complimentary shuttle service to Lamai and Chaweng. tomo, thank you once again and it would be our pleasure to welcome you back for your future travels to Samui. With kind regards, Remko Kroesen General Manager
3out of 5
by A verified traveller

スタッフとビーチは最高!

Posted 04-May-2016
スタッフのサービスはどなたも素晴らしいです。特にフロントスタッフの女性の方々のサービスはピカイチです。また、プライベートビーチはとても居心地が良く一日中のんびりと過ごせます。ただお部屋は全く良くありません。どのお部屋もトイレ?臭く、部屋中に臭いがこもっています。また、お湯が出ません。バスタブにお湯をためてもぬる水です。お部屋の居心地は、どのホテルに比べても最悪でした。値段とお部屋の設備・快適さが全く見合っていません。スパもそれほどよくありませんでした。がっかりです。コスパが最悪です。最終日の宿泊がここでなくて良かったです。お友達には薦めません。二度と泊まりません。ですが、スタッフのサービスとビーチは最高です。
Comment from Hotel Management
31-May-2016 by Remko Kroesen, Hotel Management
Dear Valued Guest, Thank you for your recent stay with us and for taking the time to extend your feedback. I am pleased to read that you enjoyed the comfort of your Pool Villa, the beauty of our private beach and the service on offer from our team. I regret to read of any displeasure you experience at our Banyan Tree Spa Samui and I hope this did not take away from your desire to return once again in the future. With kind regards, Remko Kroesen General Manager
4out of 5
by KUAN YU

This traveller left a rating score only Posted 20-Apr-2016 on Hotels
5out of 5
by A verified traveller from Kuala Lumpur

Wonderful Ko Samui Experience

Posted 18-Apr-2016
Pros: The location and setting is beautiful, so well planned and laid out. The villas are just what one needs for a break, well appointed and quiet.
Cons: Nothing! Such a great experience.
Location: There is so much to do nearby, just a little bit of travel required. Massages, night clubs, Muy Thai boxing, shooting, golf are all available.
I booked Banyan Tree through Expedia and was surprised to quickly get an email from the hotel confirming my reservation and asking if they could provide assistance. I mentioned in the email that the purpose of the trip was a 20th wedding anniversary and they went into overdrive! The bed was beautifully decorated with an anniversary message in flowers, rose petals on the pre-drawn bath and a number of wonderful gestures. The villa was ideal, providing us with three lovely spaces, a nice size plunge pool and a Jacuzzi that was always warm (no heating period). The restaurants were great, providing super food with impeccable service. The beach activities and staff were spot on, and the setting is just like the photos - lovely! But best of all was our Villa Hostess (Obby) who managed all issues and activities for us during the stay. She made bookings for restaurants in house and with other resorts, introduced a safe and reliable transport service, and generally made sure we had the information and attention we needed. We had a super 4 days and are looking forward to our next visit.
Comment from Hotel Management
29-Apr-2016 by Remko Kroesen, Hotel Management
Dear Mark, Thank you for your recent stay with us and I am thrilled that you were able to have a relaxing holiday at our resort and enjoyed the comfort and view from your villa as well as our private beach. I am pleased that our team was able to accommodate your each and every need and that you enjoyed the cuisine at our various dining outlets as well as the complimentary activities on offer at our private beach. Mark, thank you once again to for choosing Banyan Tree as your Sanctuary for the Senses. It would be our pleasure to welcome you back for a future holiday on Samui. With kind regards, Remko Kroesen General Manager
4out of 5
by A verified traveller from hk

想再去很多次!

Posted 22-Mar-2016
環境美麗,私隱度高,有自己的海灘,水清沙幼; 同時鄰近兩大市中心,很方便。 服務員很友善,水上活動不用另外收費; 每天都有小禮物,很窩心! Villa host 態度親切主動,關心你每天的行程,flexible for late check out too! 但- 房間衛生程度值得商榷,間中看見不應出現的曱甴及昆蟲,服務員打掃房間時應關掉大門; 由於酒店佔地面積較大,等候buggy時間頗長.
Comment from Hotel Management
05-May-2016 by Remko Kroesen, Hotel Management
亲爱的r, 来自苏梅岛悦榕庄的问候! 感谢您选择我们的度假酒店来度过您的假期。 我很荣幸了解到从我们的私人海滩优美的自然风光以及我们的热情,真诚的服务相结合能够为您提供一段难忘的假期。 我很遗憾地读到您在入住期间经历过的缺憾;但是从您的反馈意见中,我相信这些缺憾并没有折损您在我们这里的整体享受。 r,再次感谢您和您的家人选择我们度假村。我们期待着能够再次欢迎您的光临。 亲切的问候, REMKO Kroesen 总经理