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Reviews of Fairfield by Marriott Inn & Suites Knoxville Turkey Creek

2.5 out of 5
Fairfield by Marriott Inn & Suites Knoxville Turkey Creek
11763 Snyder Road, Knoxville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 415 out of 600 reviews" "
Rating 8 - Good. 130 out of 600 reviews" "
Rating 6 - Okay. 32 out of 600 reviews" "
Rating 4 - Poor. 11 out of 600 reviews" "
Rating 2 - Terrible. 12 out of 600 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated rooms, good breakfast choices. Close to good restaurants and shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marlys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

amber

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great but thats where it ended there were tears in the carpet dead stink bugs all over my room what looked like bodily fluids on one of the headboards and blood stains on the mattress and the bathroom tile was brown(dirt) i was not a fan.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly...
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Amenities
Very friendly front -desk check-in. Thanks!
Stayed 1 night in Mar 2024

6/10 Okay

Ricardo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nothing but lovely. However my room was loud from the interstate and room smelled like a wet dog.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Very nice room at a great price.
Stayed 1 night in Feb 2024
Response from Christina on 20 Feb 2024
Dear Jack,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls too thin
The walls of the hotel rooms were very thin. We could hear the people in the hallway and in the room next door. Also in the am - before 9am housekeeping was vacuuming right outside of our door.
Stayed 1 night in Feb 2024
Response from Christina on 20 Feb 2024
Dear Wanda,Thank you for taking the time to share about your stay. We have shared your comments with the leadership team.We hope to see you again soon.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff always eating and when you ask them a question, they get irritated becuase you interrupted there meal. Simple questions. Woman working breakfast bar acted like she did not want to be there at all.
Stayed 4 nights in Jan 2024
Response from Christina on 20 Feb 2024
Dear Michael,Thank you for taking the time to share about your stay. We have shares your notes with the staff as a teachable moment.We hope to see you again, soon.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, easy checkin, and clean comfortable room.
Stayed 3 nights in Jan 2024
Response from Christina on 20 Feb 2024
Dear Tina,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast.
Stayed 1 night in Jan 2024
Response from Christina on 20 Feb 2024
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

mangala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christina on 20 Feb 2024
Dear Mangala,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Christina on 20 Feb 2024
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Christina on 13 Jan 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Breanna Leeshell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christina on 11 Jan 2024
Dear Breanna Leeshell,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was adequate
Clean. Comfort bed. Quiet. Breakfast was just okay. It was a hot breakfast but some of the food was stale. The pool was small.
Stayed 2 nights in Jan 2024
Response from Christina on 11 Jan 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ivana

Liked: Staff & service
Response from Christina on 20 Feb 2024
Dear Ivana,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Seokyong

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed there during a family trip. Everything was in good order at Fairfield by Marriott Inn & Suites Knoxville. Can't complain. One day after my check-out, I realized I left important documents in my room. I panicked. Once I called Natalie at Fairfield by Marriott Inn & Suites Knoxville, however, I was relieved. She was so kind and very much willing to mail them to me free of charge. Thank you Natalie. You've made my day.
Stayed 1 night in Jan 2024
Response from Christina on 11 Jan 2024
Dear Seokyong,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mark D., Napoleon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina on 3 Jan 2024
Dear Mark D.,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on 3 Jan 2024
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

KEVIN, FARMVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate.
Stayed 1 night in Dec 2023
Response from Christina on 3 Jan 2024
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Holly

Stayed 1 night in Dec 2023
Response from Christina on 11 Jan 2024
Dear Holly,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Amazing service and cleanliness from Hello to goodbye.
Stayed 1 night in Dec 2023
Response from Christina on 3 Jan 2024
Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Christina on 3 Jan 2024
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Christina on 2 Dec 2023
Thank you for sharing about your stay. We hope to see you again soon!

10/10 Excellent

jason

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Christina on 3 Jan 2024
Dear Jason,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Fabiana

Stayed 1 night in Nov 2023
Response from Christina on 2 Dec 2023
Thank you for sharing about your stay. We hope to see you again soon!

8/10 Good

Junko

Stayed 3 nights in Nov 2023
Response from Christina on 3 Jan 2024
Dear Junko,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite.
I use this hotel for every trip Florida to Michigan. It is always consistently clean, friendly staff and great breakfast bar. The area is one I fell comfortable in with car parking. Close to other restaurant and gas station.
Stayed 1 night in Nov 2023
Response from Christina on 22 Nov 2023
Thank you for taking the time to share about your stay.We look forward to see you again soon.

4/10 Poor

Jeff

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Strange Place
Power went out. TV didn’t work. Building was vibrating. Very strange place. Front desk was very attentive and friendly.
Stayed 2 nights in Nov 2023
Response from Christina on 22 Nov 2023
Dear Jeff,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Tim

Stayed 1 night in Nov 2023
Response from Christina on 3 Jan 2024
Dear Tim,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my go to hotel when traveling to Michigan.
Stayed 1 night in Nov 2023
Response from Christina on 11 Nov 2023
Thank you for taking the time to share about your stay. We hope to see you again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & quick check in
Response from Christina on 22 Oct 2023
Dear Emily, On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near many shopping and eating choices and right off the I75 freeway. The hotel was clean, comfortable bed and the staff very friendly. My friend left her sunglasses behind. We called and Nick was able to locate them and send them to her. Wonderful service.
Stayed 1 night in Oct 2023
Response from Christina on 14 Oct 2023
Dear Joy,Thank you for taking the time to share about your amazing stay. We hope to see you again soon.

10/10 Excellent

Pete

Stayed 1 night in Oct 2023
Response from Christina on 30 Oct 2023
Dear Pete,Thank you for taking the time to share about your amazing stay. We hope to see you again soon.

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our one night stay. The property was very clean and quiet even though it appeared to be packed. I will definitely stay there again.
Stayed 1 night in Oct 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Well lit and safe.
Stayed 1 night in Oct 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe property
Stayed 1 night in Sep 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

8/10 Good

Addie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Jacob

Stayed 1 night in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location outside of downtown Knoxville
Stayed 3 nights in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and friendly. Easy access to Knoxville and UT. Would stay again.
Stayed 2 nights in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to Publix grocery
Stayed 1 night in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

6/10 Okay

Rajesh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall decent hotel - carpet felt clean. Overall upkeep is above average for this category of hotel. Found that the AC gave me a cough so wondering if it has been cleaned recently or not? Staff was friendly. Should place water bottles in room - don’t like drinking from bathroom tap or in room glasses.
Stayed 2 nights in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

8/10 Good

Samantha

Stayed 1 night in Aug 2023
Response from Christina on 5 Oct 2023
Thank you for taking the time to share about your great stay.We hope to see you again soon.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023