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Reviews of Jasmine Inn

2.5 out of 5
Jasmine Inn
26 Tankerville Avenue, Kingston 6, Kingston, St. Andrew

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 25 out of 66 reviews" "
Rating 6 - Okay. 17 out of 66 reviews" "
Rating 4 - Poor. 3 out of 66 reviews" "
Rating 2 - Terrible. 5 out of 66 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Makeda

Travelled with group
Liked: Staff & service
Disliked: Amenities
I did not have any problems with my stay it was nice and quiet area I did have some plumbing issues but they were able to move me to another room the place is not bad could do with some renovations and provide breakfast or food service in general I had to go elsewhere to eat but overall not a bad stay.
Stayed 5 nights in Apr 2024

6/10 Okay

Reco

Business traveller
Disliked: Amenities
Ok
Stayed 1 night in Mar 2024

8/10 Good

Tamesha

Stayed 1 night in Sep 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved the location and the layout of the building. Plus the options of rooms available. At the last minute we changed to a room on a lower floor. The room we stayed in did not have a table or chair. The bathroom although equipped would benefit from an additional shelf. The tiles are dated and shower taps were missing hot/cold symbols. Mr Wint, absolute diamond!!!!. The team were fantastic and would have received the highest ratings except for the receptionist who was slightly less helpful than her colleagues. Checking in was super quick and easy, which is exactly what you want following a long flight.
Stayed 6 nights in Feb 2023

6/10 Okay

Suraj kumar

Business traveller
I had normal stay, I had a late flight, 8pm and I request to stay until evening 5pm but front desk charged me extra 67 USD for hours stay more.
Stayed 1 night in Jul 2022

10/10 Excellent

JUNE

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property. I didn't like that there were no hot water.
Stayed 3 nights in Mar 2022

2/10 Terrible

Sandeepa

Stayed 1 night in Mar 2022

10/10 Excellent

Sandeepa

Stayed 1 night in Mar 2022

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious. The gentleman doing the check in was friendly and very helpful. I definitely recommend.
Stayed 1 night in Aug 2021
Response from Sheldon on 15 Sept 2021
Thank you.

8/10 Good

Cristacha, Providenciales, Turks and Caicos Islands

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded and quiet area was a great factor for me.
Stayed 2 nights in Nov 2020
Response from Sheldon on 23 Dec 2020
Thanks for staying at Jasmine Inn

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020

8/10 Good

Damoon, Trelawny Jamaica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff very helpful to make sure when i checked in i had all what i needed since it was very late
Stayed 2 nights in Dec 2019
Response from Sheldon on 6 Dec 2019
Thank for staying at Jasmine Inn

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Sheldon on 26 Nov 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Sep 2019
Response from Sheldon on 1 Oct 2019
Thanks

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Sheldon on 17 Jul 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jun 2019
Response from Sheldon on 10 Jun 2019
Thanks for your review

10/10 Excellent

Zora

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and affordable place to stay. Breakfast was good. Staff friendly.
Stayed 1 night in Dec 2018
Response from Sheldon on 10 May 2019
Thank you, please come again.

10/10 Excellent

ODean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Sheldon on 24 Apr 2019
Thank you.

2/10 Terrible

Pamela

Travelled with partner
Disliked: Staff & service
No running water in shower, hard bed..disappointing experience.
Stayed 1 night in Mar 2019
Response from Sheldon on 26 Mar 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Sheldon on 1 May 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
A perfectly acceptable value-hotel in Kingston for this American business traveler. No desk in the room but I don't tend to require one so no issues there. Neighborhood was safe and the hotel has its own front-gate security guard on site round-the-clock. Front desk staff were all very pleasant and helpful. Free breakfast was simple and tasty.
Stayed 3 nights in Feb 2019
Response from Sheldon on 5 Mar 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the list of nearby restaurants making deliveries to the hotel was in plain sight at the front desk. We arrived late and hungry.
Stayed 1 night in Feb 2019
Response from sheldon on 22 Feb 2019
Alhambra Inn

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Sheldon on 1 May 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a bad experience. Not a good part of Kingston. In my opinion it is borderline a dangerous area
Stayed 1 night in May 2018
Response from Andre on 31 Jan 2019
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. Andre

8/10 Good

Joelene

Liked: Cleanliness, staff & service, room comfort
Disappointed
Friendly and helpful staff. Quiet property. Not worth the money though.
Stayed 2 nights in Aug 2018
Response from sjs on 25 Aug 2018
Bad Review Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. Sheldon

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from sjs on 22 Aug 2018
Thanks

10/10 Excellent

Mavrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Gps was a bit off bit i found the place ok.
Stayed 1 night in Jun 2018
Response from Sheldon on 20 Jun 2018
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff r very polite Respectable
Stayed 3 nights in May 2018
Response from Sheldon on 29 May 2018
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sheldon on 18 Apr 2018
Thank you

8/10 Good

Hew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Central
Quite clean with amenities that work! Friendly staff. like Home.
Stayed 3 nights in Apr 2018
Response from Sheldon on 18 Apr 2018
Thank you.

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint/concern was no safe for passport & money.
Stayed 3 nights in Feb 2018
Response from Sheldon on 2 Mar 2018
Good Day We are in the process of installing the safes.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Sheldon on 11 Jan 2018
Thanks

6/10 Okay

Wes, Seattle

Disliked: Staff & service
Ok hotel for short stay.
Stayed here for one night on my last day on my trip. Location was ok,close to stadium but not much nearby. I walked a bit to a nearby bar for dinner. Breakfast at the hotel was dissapointing.The hotel was comfortable overall and if back in Kingston I'd probably stay there again.
Stayed 1 night in Sep 2017
Response from S on 7 Nov 2017
Thanks for your review

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok hotel, disappointing breakfast.
Hotel was simple but clean. Had new bathroom fixtures. Location was not so good as it was behind the national stadium. What was disappointing was the continental breakfast which was not continental. I practiclally eat standing. Breakfast was very poor. I felt disappointed. Overall the hotel was clean and had basic options of a normal hotel. Need much improvement at breakfast.
Stayed 1 night in Jul 2017
Thank you, we will work to improve the menu.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, safe stay in Kingston_friendly staff
We thoroughly enjoyed our stay at Jasmine Inn. My husband had to be in Kingston for work so we came a few days early and had a vacation as well. Everyone at the hotel was friendly and helpful. They seemed genuinely interested in making sure that we had a good visit to Jamaica. The hotel is very basic - bed, bathroom, air conditioning, Wifi and TV, but very clean and comfortable. There was a sort of continental breakfast each morning that consisted of fruit, juice, pastry, little sandwiches and sometimes other local treats. There was bottled water available at all times. We always felt very safe here. The local taxi service has a driver that is assigned to this hotel, Tony. He was very friendly and knowledgeable. The hotel is very close to the National Stadium, the Bob Marley Museum and New Kingston. If my husband has to return to Kingston for work, I'm sure he will stay here again.
Stayed 8 nights in Jul 2017
Thank you

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and security
Lovely stay just a lot of steps to get inside then more to get to my room. If dropped my passport and a man took it from the hotel and the staff was able to retrieve it. So for that I am grateful. For that reason when I come to Jamaica I will stay there.
Stayed 1 night in Jul 2017
Thank you.

8/10 Good

PAUL d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located to stadium, downtown and new Kingston. Could use a table or dresser and chair in the room. Also lacked enough electrical outlets and lighting on both sides of bed. Staff was attentive. Taxi right there when you needed it.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room & location for Champs. Helpful Staff.
Our room was perfect for our 2 days at "Champs" in the National Stadium. The staff was helpful, by getting us help with a taxi, storing our luggage after we checked out and with directions. Its a super short walk to the stadium.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was spotty however the room was clean and the staff was friendly and helpful.

6/10 Okay

Verified traveller

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingston trip
The customer service was wonderful, the place is clean and the breakfast was good.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thanks
great place, clean and good value for your money.

8/10 Good

Mark

Liked: Cleanliness

6/10 Okay

Verified traveller

Nice stay for a couple of nights in Kingston
Great location and friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place would stay there again. place was clean and staff was very nice

8/10 Good

Daniel, Grand Cayman

Liked: Staff & service, room comfort
Convenient and friendly staff!
Stayed one night to facilitate my travel plans. Exactly what I was looking for. Front desk very helpful and friendly. No it's not a five star hotel, but at the same time you are not paying for one either. Very convenient and safe! A detail for improvement was that despite the hotel wasn't full and I arrived at a correct checkin time, after 2pm, when arriving to the room they were still cleaning it! And I believe they got interrupted because of my arrival since they didn't finish things like removing soap bar residue from the shower handle and other small details in the bathroom. Since I was only staying one night I didn't bother calling their attention or make a scene asking for another room,etc. Don't expect much from the free breakfast, it's really basic with coffee/tea,fruits and sweet bread/cookies. I prefer that in order to keep the room rates down. A/C and wifi working great.

8/10 Good

Ashley, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean as well as bathroom and breakfast was good

8/10 Good

Tannesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost effective, comfortable clean hotel
was very good, would stay there again and again. .Staff is very professional too