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Grand Hotel Excelsior Port Royal

Photo gallery for Grand Hotel Excelsior Port Royal

Featured image
Terrace/patio
Egyptian cotton sheets, pillow-top beds, individually furnished, desk
Egyptian cotton sheets, pillow-top beds, individually furnished, desk
Egyptian cotton sheets, pillow-top beds, individually furnished, desk

Overview of Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal

3.5 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
1 Port Royal Street, Kingston, Saint Andrew

Explore the area

  • Popular LocationFort Charles8 min walk
  • Popular LocationLime Cay Beach2 min drive
  • AirportKingston (KIN-Norman Manley Intl.)10 min drive
  • Popular LocationNational Gallery of Jamaica24 min drive

Choose dates to view prices

About this area

Kingston

Grand Hotel Excelsior Port Royal is located on the waterfront and in an area with good airport proximity. National Gallery of Jamaica and African-Caribbean Heritage Centre are cultural highlights, while Fort Charles is a notable landmark. Looking to enjoy an event or a game while in town? See what's happening at Sabina Park or National Stadium. Guests appreciate the hotel's quiet location.

What's nearby

  • Fort Charles - 8 min walk
  • Lime Cay Beach - 2 min drive
  • Jamaica Conference Center - 23 min drive
  • National Gallery of Jamaica - 24 min drive
  • African-Caribbean Heritage Centre - 24 min drive

Restaurants

  • Red Jack — 1 min walk
  • Gloria's Seafood - 5 min walk
  • Juici Patties - 23 min drive
  • F&B DownTown - 23 min drive
  • Hoo Campbell Restaurant & Pastry - 24 min drive

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 10 min drive

About this property

Grand Hotel Excelsior Port Royal

3.5-star Boardwalk hotel near Fort Charles
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 60 individually furnished rooms feature free WiFi and pillowtop beds. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include room service and Egyptian cotton sheets.
Grand Hotel Excelsior Port Royal offers 60 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually furnished accommodation includes desks. Pillowtop beds feature Egyptian cotton sheets. Televisions come with cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries. This Kingston hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows the industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar/lounge
  • Free daily reception
  • Room service available

Things to do

  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Overall score and ratings

2.9
Rating 5 - Excellent. 74 out of 551 reviews
5 - Excellent 13%
Rating 4 - Good. 133 out of 551 reviews
4 - Good 24%
Rating 3 - Okay. 143 out of 551 reviews
3 - Okay 26%
Rating 2 - Poor. 86 out of 551 reviews
2 - Poor 16%
Rating 1 - Terrible. 115 out of 551 reviews
1 - Terrible 21%

3.3/5

Cleanliness

3.4/5

Staff & service

2.5/5

Amenities

2.9/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bad service Can’t find the desk clerk. the bath is so dirty I have pictures I want my money back. the doors really No security. The desk clerk had to bring us towels Up under his armpit
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It's a really nice place to relax and that was my purpose for visiting.
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, comfortable and came with a refrigerator and sink. We had a view of the pool, the habour and parts of Port Royal. The staff was nice but the food was way too expensive. Liquor at the bar was limited. The TV had HDMI for our kids’ Xbox which kept them occupied during the nights.
Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was as the pictures showed, decent. However though breakfast was included in my booking, there was hardly any staff at reception to inquire about this. When i finally spoke to someone they said it would be served at 12 but they could get it to me early. However this didn't happen.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very laid back clean and tranquil.loved it
Stayed 1 night in Sep 2021