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"The hotel was in a great location to the dockyard and seafront. The staff were very friendly and helpful. The breakfasts and the evening meals were fantastic. "

"Tired and patched up in places without any finesse. "

"yes"

"Quiet and convenient "

"The hotel was noisy from 08:00 on Saturday morning with what I can only assume was a spin class being taken by someone using a mega-phone..."

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"Room was immaculate, clean, new. Had everything you needed. All areas of the hotel are kept pristine. Inside and outside. Staff so friendly and helpful. Breakfast was fantastic."

"Staff were all friendly and very helpful. Beautiful location in the heart of the New Forest with wild ponies roaming right outside. Dinner was also very good and a nice atmospheric room in the evening. "

"Great hotel and spa facilities. Shame about the TVs that have no TV guide facility due to them being linked into some daft hotel menu nonsense. The two rooms I stayed in also had screens that were failing and were almost entirely blue in tone due to the cheap outdated Samsung TVs that are in all of the rooms."