Kings Heights Holidays from £839

Clean. Updated. Nice breakfast.

Nice location, quiet, good breakfast and dinner, clean

We chose Hotel Deluxe because we love historic boutique hotels, and there were definitely positives. The woman who checked us in was genuinely warm, welcoming, and helpful. Our bedroom and bathroom were clean, and the bed was very comfortable. Unfortunately, the online photos didn't accurately reflect our experience. The lobby and guest room were much smaller than expected and appeared much larger in the listing photos. We also booked a room with a sleeper sofa for our daughter, but the slipcover looked worn and not particularly clean, so we didn't feel comfortable using it. While I appreciate the vintage style, historic doesn't have to mean worn. The lamp in the sitting area flickered constantly, and our third-floor windows were completely covered with frosted film, leaving no outside view. There also wasn't an easy way to get luggage into the hotel. Parking was across the street in an open lot rather than a secured garage. Although we didn't have any problems, the area didn't feel especially comfortable when unloading luggage. And we didn't want to leave anything exposed in the car. The combination of these issues led us to check out a day early instead of staying the three nights we had booked. The hotel has character and the staff was kind, but we left feeling that the online photos created expectations the property simply didn't meet.

We stayed at the Mark Spencer twice and we really enjoyed our time there. The beds were comfortable, the rooms were clean and spacious and the shower was amazing

Good experience!