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"We thought we were going to be staying in the castle but ended up in the garden room. the room was nice but had a very small uncomfortable bed. this should have been explained upon booking and we could have upgraded. The staff and breakfast was excellent!"

"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"Everything was very clean and comfortable"

"Was nice hotel etc but our room was so hot and which made it uncomfortable and the tv was not working we didn’t find out till like 2145 at the night and they did offer to move room but they should of checked before hand especially in a hotel like that just ruined the whole experience "

"This was a lovely place to stay. We chose the very basic room which suited our needs. If you’re looking for a lavish holiday, this might not be the room for you but for a cozy place to stay travelling from a to B this was perfect for us."

"This is amazing, beautiful place . The staff was amazing and so helpful. The rooms are beautiful and so comfortable. We had a wonderful time."

"Nice"

"We asked for a cup of tea to go with the buffet & was told we couldn’t have one, We were told you can have the tea bags but can’t use the kettle that was sitting beside the teabags, we even offered to pay for the tea. very disappointed in the staffs reaction to the situation. We won’t be in a hurry to come back"

"Property was very comfortable. Spacious room and good value for the price. The biggest let down was the staff. It was difficult to find the valet every time I needed the car and, on the first day that I was seated for the complimentary breakfast, no server ever came to my table. Beyond that, the property is as advertised, has several amenities with good offerings for food on site. There were many activities for people of all ages to where this property would be very family friendly."