Terrace/patio
Check availability

Reviews of Okapi Hotel

3 out of 5
Okapi Hotel
KN 12 87 Street, Kigali

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

BONGOMIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property online and upon arrival i found the room fully prepared for me. I really enjoyed my stay at the property. The staff were so friendly and very quick to respond to request for assistance by guests. I would recommend you to try the hotel and i look forward to staying again at OKapi Hotel during any future trip to Kigali Rwanda.
Stayed 5 nights in Oct 2023
Response from OHR Management on 28 Oct 2023
Dear guest,We thank you for your positive feedback about your experience staying at OKAPI HOTEL.We look forward to serving you on your next trip.Regards, OKAPI HOTEL Management

8/10 Good

DONNA-LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs was excellent very helpful I really enjoy my stay when I come back I would not hesitate to book again and recommend friends . One think I did not like was the lack of African food the hotel need to have something on the menu for people who want to experience Rwanda through food
Stayed 8 nights in Sep 2023
Response from ER on 22 Sept 2023
Dear guest,Thank you for your feedback.We will definitely look in ways to incorporate Rwandan food in our menu.

6/10 Okay

ELYON

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from ER on 23 Sept 2023
Dear guest,Thank you for your feedback.We will try to incorporate local cooking style in our menu

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities
I originally booked a 6 night stay, I checked in for the first night early in the morning at about 2am. My room was on the third floor but there is no elevator in the building, and it was extremely tiring for me to climb the stairs (I am 68). The room has no a/c and no fan, there is a window/door in the room leading to a balcony but there is no mosquito screen so I was unable to open it. There is a mosquito screen hoisted over the bed but it looked dirty and I did not use it. The room was suffocatingly hot. If I had arrived during the daytime I would have walked out and gone somewhere else. That first night I managed to get a little bit of sleep, despite the suffocating heat. At sunrise, about 6am, I was able to open the window/door to the balcony to let some air in without worry about mosquitos. However, my room in the hotel faces east so the sun was shining directly into my room and within about an hour, the room was like a sauna despite having the balcony window/door wide open. And my room overlooks a busy road and the noise was really annoying. I checked out the next morning, and found a hotel elsewhere. I told the clerk at the lobby the reasons I was moving out, and that night the hotel owner phoned me and offered an apology, and also offered a refund for the remaining 5 nights via the booking agent. The promised refund has not been made. I made a complaint to expedia but they have been unable to reach the owner.
Stayed 6 nights in Jul 2023
Response from ER on 24 Jul 2023
Hello Mr Atkinson,This is Egide, owner of OKAPI HOTEL.We spoke briefly about your early checkout and arrangements to refund your unconsumed nights.We understand your reason(s) for moving out and that you should be reimbursed for the extra payment.Indeed, I recall our conversation and the 2 options we had discussed for your reimbursement:1) Okapi Hotel to reimburse you directly based on the rate we were paid by Expedia. This option was the easiest and fastest, but you would loose the commission retained by Expedia.2) You ask for a refund from Expedia, which in turn will ask us to refund them what you did not consume.It is a long process, but I believe Expedia will refund you based on the rate you paid them.Okapi Hotel is ok with either option.Please let us know which option you have opted for and we will comply right away.I told you that I was traveling, therefore I may have not been on the top of this issue.I truly apologize and am ready to make it right by you as soon as you direct us on how to proceed.Regards

10/10 Excellent

Chinyanta

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from ER on 18 Oct 2022
Dear Chinyanta,OKAPI HOTEL greatly appreciate your business.We look forward to seeing you again soon.Regards,Okapi Hotel Management

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended gem in city centre
Excellent hotel for the price.while it might not be Hyatt quality, the rooms are functional, clean and comfortable with great views from the balcony if you get the 3rd or 4th floor. ALL staff members go the extra mile to make sure you have a nice stay Breakfast is Ok. VFeuit us excelkent, but uou have to order cooked eggs. The restaurant meals for lunch and dinner are excellent. Order about an hour before you want it though!
Stayed 9 nights in Sep 2022
Response from ER on 23 Sept 2022
Dear guest,Thank you for your feedback. We took note of what you did not appreciate, we will try to make improvement(s) in that regard.Thank you again for staying with OKAPI HOTEL.We look forward to serving you again.OKAPI HOTEL Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from OKAPI HOTEL on 18 Dec 2019
Dear guest, thank you for your nice feedback,it was an honor having you with us. regards, OKAPI HOTEL-reservations

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Very nice staff. Nice breakfast.
Stayed 1 night in Oct 2019
Response from Reception on 28 Oct 2019
Dear Peter, thank you for your nice feedback,it was such an honour having you with us. regards, OKAPI HOTEL-reservations

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location and services are excellent . It met our expectations.
Stayed 2 nights in Sep 2019
Response from OKAPI HOTEL on 17 Sept 2019
Dear Orbitz, thank you for your nice feedback it was an honor having you with us,we hope that we could see you again in the future. regards, OKAPI HOTEL-reservations.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very concerned about my comfort. Internet worked great. I slept well and breakfast was very good.
Stayed 1 night in Jul 2019
Response from OKAPI HOTEL Management on 20 Jul 2019
Dear guest, Thank you very much for staying with us at OKAPI HOTEL. We look forward to hosting you for your next travel to KIGALI.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from OKAPI HOTEL on 30 Mar 2019
Dear guest, we thank you for your nice feedback,it was a pleasure having you with us. OKAPI HOTEL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in the center of Kigali. Lots of clubs around. Mountain views and friendly staff
Stayed 1 night in Mar 2019
Response from OKAPI HOTEL on 30 Mar 2019
Dear guest, we would like to thank you for such a nice feedback,and it was such an honour having you with us. regards, OKAPI HOTEL.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Restaurant has nice views of the mountains. If you are lucky you will get a room with mountain views, fully worth the money. Receptionist is nice and funny
Stayed 1 night in Mar 2019
Response from OKAPI HOTEL. on 30 Mar 2019
Dear guest, we thank you for such a nice feedback,we are glad that you've enjoyed your stay and it was such a pleasure having you with us. regards, OKAPI HOTEL.

6/10 Okay

Mika

Liked: Cleanliness, staff & service, property conditions & facilities
Good value on your money
Hotel is ok and rooms too. Hot shower and big bed. Very good buffet breakfast on own restaurant where can order good food on menu. Staff are nice and helpfull. Airport transporting arrange. If arrive by bus to Kigali it is better take to motorbike lift then walk to the hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Syed Haider

Liked: Cleanliness, staff & service
A nice budget hotel in Kigali.
A simple budget hotel in Kigali.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

TAKAYUKI

Stayed 2 nights in Jan 2024

6/10 Okay

Pablo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Las escaleras para las habitaciones en planta baja son peligrosas
Stayed 4 nights in Dec 2023
Response from Er on 6 Jan 2024
Dear guest,We apologize for the inconvenience.While these stairs are safe and strong, we understand that there are people who are scared of open stairs.We are looking at options to install a lift to accommodate those with fear of open staircase.

10/10 Excellent

Petri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aamupala kattava, henkilökunta erittäin avuliasta. Hyvä hinta -/ laatusuhde.
Stayed 4 nights in Nov 2023
Response from ER on 30 Nov 2023
Thank you for the compliments. Your feedback is very helpful

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
I was given an early check in and a late check out by the friendly staff!
Stayed 1 night in Nov 2023
Response from ER on 30 Nov 2023
Thank you for your comment.Your feedback helps us improve our service.

8/10 Good

Göran

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from ER on 24 Jul 2023
Dear guest,Thank you for your business with us and most importantly, thank your for your feedback.Feedback from guests helps us improve our service.

8/10 Good

Sigbjørn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotel sentralt I Kigali
Enkelt men bra hotell med store rom. Vennlig og hjelpsom betjening. Langsom og ustabil internett-tilkobling. Sentral beliggenhet.
Stayed 9 nights in Nov 2022
Response from OHR Management on 7 Dec 2022
Thank you for your feedback.Your comment(s)/feedback(s) help us make timely targeted improvement(s) within our financial means.Regards,OKAPI HOTEL Management

8/10 Good

Georg

Stayed 1 night in Nov 2022

8/10 Good

Souleymane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from Thomas Deyah -Okapi MANAGER on 6 Nov 2021
Dear Souleymane thank you so much for the good feed back you have given okapi hotel.We really appreciate your grading and wish you well back home expecting to see you back again at okapi hotel.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort
Bon rapport qualité-prix. Simple. Belle vue sur la ville.
Stayed 1 night in Nov 2019
Response from okapi hotel on 11 Dec 2019
Dear guest, OKAPI HOTEL would like to thank you for your nice feedback .we hope to see you next time. we wish you a merry christmas and Happy new year in advance. regards, OKAPI HOTEL-reservations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Sauberes Hotel, freundliches Personal. Gerne wieder!
Stayed 5 nights in Oct 2019
Response from okapi hotel on 11 Dec 2019
Dear guest, thank you for your feedback,having you with us was a great pleasure! see you next time. wish you a merry christmas and Happy new year in advance. regards, OKAPI HOTEL-reservations.