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Reviews of Marasa Umubano Hotel

3.5 out of 5
Marasa Umubano Hotel
Boulevard de l'Umuganda, Kigali

Reviews

6.8
Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 20 out of 45 reviews" "
Rating 6 - Okay. 7 out of 45 reviews" "
Rating 4 - Poor. 8 out of 45 reviews" "
Rating 2 - Terrible. 3 out of 45 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.
Stayed 6 nights in May 2019
Response from Marc Gustave PETERS on 26 Jun 2019
Dear Guest, We appreciate and are grateful for the feedback. All is put under consideration and management will look into it. Best regards, Marc Gustave PETERS General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
Stayed 1 night in Mar 2019
Response from Marc Gustave PETERS on 7 May 2019
Dear Guest, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

10/10 Excellent

James, Usa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
Stayed 2 nights in Mar 2019
Response from Marc Gustave PETERS on 3 May 2019
Dear James, We appreciate and are grateful for the choice you made to stay with us. All is put under consideration and management will look into it. Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The property is under renovation, but it is ok. The lawn tennis court need to be fixed
Stayed 2 nights in Apr 2019
Response from Marc Gustave PETERS on 3 May 2019
Dear Guest, We appreciate and are grateful for the choice you made to stay with us. All is put under consideration and management will look into it. Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place for holiday
I had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Stayed 4 nights in Mar 2019
Response from Marc Gustave PETERS on 13 Mar 2019
Dear Kehinde, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nice old hotel
Nice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
Stayed 3 nights in Mar 2019
Response from Marc Gustave PETERS on 13 Mar 2019
Dear Client, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

6/10 Okay

Verified traveller

Business traveller
Very well located to major organisations in Kigali.
Stayed 1 night in Feb 2019
Response from Marc Gustave PETERS on 26 Feb 2019
Dear guest, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

4/10 Poor

Keith, Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Great restaurant and great staff there but front office were a let down.
Stayed 3 nights in Sep 2018
Response from Marc Peters on 15 Sept 2018
Dear Mr Keith, Your stay with us was our pleasure. For all that didn't go well during your stay is noted according to your remarks eg of front office. All is put under consideration and management will look into it. Best regards. Marc Peters General Manager

6/10 Okay

BOH

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was out dated. Pillows Bad. Bed uncomfortable.
Stayed 5 nights in Sep 2018
Response from Marc Peters on 12 Sept 2018
Dear Client, Your stay with us was our pleasure. For all that didn't go well during your stay is noted according to your remarks eg renovation. All is put under consideration and management will look into it. Best regards. Marc Peters General Manager

8/10 Good

Edmond O

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully booked!
When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.

2/10 Terrible

A J, London

Disliked: Staff & service, property conditions & facilities
Disappointing
very disappointing. The gardens are very nice but thats about it. The hotel is in very poor condition and needs pulling down quite urgently, facilities are limited although in its favour the gym isnt bad. The worst feature is that the hotel staff are poorly trained and those at reception and in the business centre are actually quite rude. I only stayed here because I couldnt get in anywhere else and I would never do so again.

8/10 Good

Warren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Soonuk

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable stay for business trip
free airport transfer services was good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Kingston upon Thames

Liked: Cleanliness, staff & service, room comfort
Overnight in Kigali
We very much enjoyed our overnight stay, and appreciated having our room ready when we arrived about 10am. We had stayed before, and made the most of the pool area, the restaurant and the bakery. Good value for money!

4/10 Poor

Tahabsem, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading Facility Description!
The description of hotel facility is 100% misleading! Unless you are used to two star hotels don't even consider this hotel.

2/10 Terrible

Walid Tahabsem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for Africa
But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a face-lift!
I've stayed at the Umubano numerous times...used to be my favorite hotel in Kigali. But, it is serious run down. Staff are also helpful, but not very polite. There is a gym, but most of the equipment is old. The breakfast was mostly left-overs from the night before (stay away from the hotel breakfast offerings!). The rooms on the front are extremely noisy (road noise). I think there are better options in Kigali....

6/10 Okay

djigi, Cape Town

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff are super; rooms need a bit of a facelift
The staff were very warm and welcoming. The grounds (pool, tennis courts) are lovely. The rooms are fine, but not what you would expect for the price.

8/10 Good

orenaz, israel

Hotel exterior is great, room less
I really enjoyed the tennis, pool, gym and overall the garden of the hotel is beautiful. The room was a bit old and should renovated and also not super clean as to expect from a high class hotel. No aircon though it was not hot.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible,service at check in counter during check out. Clerk with an attitude, she needs trainingminmhowmto treat costumes.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service issues
Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gardens
My wife and I really enjoyed our 2 nights. My wife especially as she had spent the last three months living in Rwanda without running water and the comforts above basic. The deep bath was particularly appreciated. The gardens are a lovely feature of the hotel and a good variety of birdlife can be seen within the hotel grounds. The buffet breakfast had plenty of selection. We particularly enjoyed the fresh fruit. We also enjoyed the in hotel bakery with strawberry tarts which we were not expecting ( in Scotland strawberry tarts are a real favourite ) so that was a little sentimental and tasty surprise. Hotel in peaceful setting and a quiet time of year I guess so it wasn't busy which suited us. Lovely balcony view which was one of the reasons I chose it from pictures online and it was just what I had hoped from the photos. The free airport shuttle was another important feature that encouraged me to choose the Umubano but when I arrived at Kigali airport to meet my wife we ended up taking a taxi as we did not know how to meet the shuttle and not surprisingly when we asked a taxi driver he didn't know about it so we just took a taxi. With hindsight I should have contacted the hotel and requested it to meet me but we were keen just to get to the hotel . However on a return visit to the hotel the use of the free shuttle service back to the airport was easy to organise and a good service which made me wish I had organised it for our arrival..

8/10 Good

Todd, Seattle, WA

Liked: Cleanliness, staff & service, room comfort
Can't go wrong with the Umubano
Though the hotel is a bit dated, what it lacks in modern amenities it makes up in service and surroundings. The location is great, a short drive from the airport and nearby the government and commercial centers of Kigali. The grounds are garden-like and expansive. Set atop a hill with territorial views of surrounding Kigali, the grounds include a large pool and tennis courts. Breakfast is served buffet style on the patio where Crested Cranes mingle with you. The hotel serves a variety of travelers from NGO Ex-pats and Aid workers, Gorilla tourists and business people. One feature of the hotel is a set of four modern elevators. My experience with the service was great with a free airport shuttle and help tracking down an electrical adapter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Barry, Washington, DC

Liked: Cleanliness, room comfort
It was a nice place to stay. A bit overpriced for what you get, but all hotels in Kigali are similar
See above.

8/10 Good

Henning

Liked: Staff & service, room comfort
Nice African hotel, in quiet surroundings but not
Stayed 3 nights in Feb 2019
Response from Marc Gustave PETERS on 27 Feb 2019
Dear Henning, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards, Marc Gustave PETERS General Manager

10/10 Excellent

Angus Duncan Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Junior Suite on the 5th Floor. Beautiful view with nice breeze in the afternoon; clean, comfortable, well maintained. Very pleasant garden and swimming pool. Good breakfast and lunch.
Stayed 18 nights in Nov 2017
Response from Marc Peters, General Manager on 22 Jan 2018
Dear Mr Duncan, We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon . Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bien mais cher
Pas de defauts majeurs mais on espere mieux a 160 € la nuit. Chambre sent l'humidite et la partie salle de bain a des accesoires ( robinets...) qui semblent des annees 70...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
ここ数年何度か泊まっています。今回は少しサービスや朝食の内容等の質が落ちたように思いました。

8/10 Good

reiziger, nederland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Goed eten en goede prijs/kwaliteit verhouding voor het eten, aardige mensen en goede service; mooie tennisbanen. maar: Geen water in zwembad vanwege renovatie, kluis in kamer kapot, te weinig stopcontacten op de kamer.

8/10 Good

Banchan

Liked: Staff & service, property conditions & facilities
落ち着けます
眺望が良く、静かで散歩しても安全で、空港の近くに立地していて気に入っています。１階にあるパン屋のサンドイッチも美味しいです。

8/10 Good

x, x

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tre härliga dagar med bra rum med härliga sängar, fin service, vacker utsikt över Kigali från balkongen, härlig pool med fin trädgård. Nära till centrum och flyg. Ett bra sätt att semestra och koppla av i Kigali.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hyggelig hotell
Et hyggelig hotell midt i Kigali. Litt gammeldags standard, men trygg og vennlig. Fitness sentre i samme bygg som hotellgjester kan benytte.

8/10 Good

Ornella, 25058 Sulzano BS, Italia

Liked: Cleanliness, staff & service, property conditions & facilities
"Comodo hotel per brevi soggiorni"
L'hotel necessita di un impianto di condizionamento d'aria.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Udmærket Hotel - Skøn have, sports og pool område
Udmærket hotel. Rummelige værelser.God mad. Internet OK. Dejlig have med tennisbaner og pool.Hotellet ligger tæt ved offentlige bygninger, ministerier.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

NK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リゾート滞在・ビジネスには便利
【ホテルの場所】キガリの中心から谷を下りて別の丘まで上がってきたところにあります。官公庁や大使館が並んでいて、周りには小さな雑貨屋があるだけです。病院や日本の大使館が近くにあって、いざという時には便利?　【設備】広いプール、庭、テニスコートなどが整っていてホテル内にとどまってもあまりストレスを感じません。　【レストラン】１階のレストランは朝食ビュッフェ、昼食ビュッフェ、夕食ビュッフェがそれぞれ異なるメニューで楽しめます。夕食後もバーでお酒が飲めます。味もそこそこおいしいです。　【客室】新しくはないのですが、悪くもなく。全体的にスペースにゆとりを感じました。　【総合】キガリ市内を観光しようとするとタクシーが必要になりますが、ゆっくりホテルで休むには良いところです。リゾート滞在向けか、ビジネス向けかでしょうね。

4/10 Poor

Edgar

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Cerca del aeropuerto
Mala para el costo y la clasificicación del alojamiento (suite). Una habitaci´n enorme, es verdad pero con un bano con llaves en mal estado y productos de limpieza de mediana/baja calidad. Un simple ventilador de pedestal para una "suite" tan grande. 2 pantallas planas de TV con una muy mala recepción de la senal de cable.

6/10 Okay

Helmut

Gut für kurzen Aufenthalt.
Gutes Hotel bei einem kürzeren Aufenthalt in Guter Lage. Es bedarf teilweise einer Renovierung. Insbesondere der Anblick von außen erinnert an die Aluminium-Fensterrahmen der DDR.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Har ikke fornyet seg de siste 10 årene
hotellet har en fantastisk hage med et stort basseng og tennisbaner med gode tennislærere tilgjengelig. Bodde mange år i Rwanda og brukte hotellet flittig da. Pr idag, er hotellet virkelig slitent og litt snuskete og har et sterkt 70-talls preg. altfor dyrt til den standarden hotellet har.