"Whilst the room was clean and comfortable I was very disappointed that I did not see anyone in reception on my arrival or departure. I was not impressed that there appeared to be no wheelchair access or elevators. The site states 24-hour check-in however on my arrival the door was locked. When I rang the number, I was told I was sent a text message with instructions, but I was not sent a text message. The person who answered the phone sounded like I had inconvenienced him which I felt was an unacceptable greeting when you work with the public and visitors to their town - you want them to feel welcome so they will come back. I had no interaction with staff - not even 'hello'. You are providing a service to people, and you want them to return I have to say I am hesitant to stay at this motel again. It wasn't a cheap motel. The fact you have not catered to people with physical disabilities is unacceptable. The entry is no less than at least 15 stairs and steep. I had to go up two flights of stairs and then walk along a very long corridor to get to my room which was at the end of the corridor. Had I been disabled access to my room would not have been easy. In fact, I wouldn't have been able to access my room because I was travelling alone. This motel is not recommended for anyone with a physical disability major or minor. A lot of improvements need to be made to ensure everyone can stay at this motel."
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