Kenwood Holidays from £923

I enjoyed every aspect of my stay here. I liked it so much the first time that I just had to stay here the second time around. The only critique that I have is that the internet is really wonky and janky to connect to. My partner and I encountered a constant connection issue whereby it would take us a longer than 5 minutes to connect to the Wi-Fi/internet for the hotel. Only after multiple retrys would the internet connection become stable.

Amazing hotel with large rooms right off Michigan avenue. Staff is amazing, they are always friendly and helpful.

Comfortable, stylish, friendly hotel in a fabulous location near Millennium Park, Art Institute, and Riverwalk. Friendly staff throughout but the cherry on top was Antoine who checked our bags and arranged out transportation to the airport when we checked out

Staff was very friendly and helpful. We had a great stay in every way possible!

Overall it was a beautiful experience. I had a corner suite on a high floor, and the views of Lake Michigan were absolutely stunning truly a highlight of my stay. The check-in process was smooth and the staff at the front desk were incredibly warm and welcoming. However, I did have one unfortunate experience that put a damper on an otherwise perfect stay. About two hours before checkout, while I was still in the room getting ready (having just gotten out of the shower), a room service staff member entered without me hearing her knock likely due to the music I had playing. Not only did this feel like a significant intrusion on my privacy, but she also began throwing away my drinks that were still on the table. When I confronted her, she apologized and explained that she had been told I had already checked out. While I understand mistakes happen, it was disappointing that she continued clearing items even after seeing I was clearly still in the room. It was a frustrating and awkward situation that left a negative impression at the end of an otherwise lovely visit. With better communication between departments and a bit more sensitivity to guests’ privacy, this stay would have been perfect. I truly loved everything else about the hotel and hope this feedback helps improve the experience for future guests.