Kemer Holidays from £480

This was our first time in Bodrum and at Cape Hotel. While the resort felt luxurious overall, there were a few disappointments. Some towels were extremely worn out and should’ve been replaced. Our first room had a strong odor, but the staff acted quickly and moved us. Unfortunately, the new room wasn’t much better — it was dusty, the floors weren’t clean, and the mattresses were uncomfortable enough to cause back pain. On the bright side, the beachfront was beautiful and easily accessible. Check-in and check-out were smooth, breakfast was good, and the salon on-site was excellent — friendly staff and great service. The hotel has potential, but cleanliness and comfort need improvement.

Fulya had the best customer service, she helped us with our itinerary, where to go and what to do, she went above and beyond to make sure we were happy. We will definitely be back.

Staff tried to stick us into 2 rooms that weren’t connected because the family suite we had booked didn’t have working AC. This wasn’t made clear to us and we had to wait until evening (with regular reminders from my husband ) until we got another room- still not what we had booked. To be fair, the staff did try to help - but the hotel is HUGE with literally hundreds of people who have no concept of queuing! They were understaffed and being Turkish trumped everything. We didn’t get great service and it felt a bit like fending for yourself. I don’t think the website makes it clear that all inclusive only allows you to eat in the main dining buffet restaurant - and you are only allowed to eat once at any of the other restaurants (unless you book 7 days or more). Water park was ok - limited rides for little ones and the fair was at best, maybe an hour or so before the kids got bored. We won’t be back

Crowded/busy and average quality dining/drinks, but completely acceptable. but not that extra level of special or fancy.

Very relaxing environment with very pleasant and helpful staff.