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Reviews of Crystal Aura Beach Resort & Spa – All Inclusive

5 out of 5
Crystal Aura Beach Resort & Spa – All Inclusive
Atatürk Caddesi, Kemer, Antalya

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 78 reviews" "
Rating 8 - Good. 29 out of 78 reviews" "
Rating 6 - Okay. 8 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 3 out of 78 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Crystal Aura Beach Resort & Spa on 8 Jul 2022
Dear Erik, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

4/10 Poor

Naser, Ashland

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was just OK. No elevator to the room. Stairs to the room were very dirty. Food in the main Resturant is mediocre. Lots of it but lacks taste ( quantity vs. quality).
Stayed 1 night in Sep 2021
Response from Crystal Aura Beach Resort & Spa on 4 Oct 2021
Dear guest, Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy several aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Hotel Management

8/10 Good

MESUT

Liked: Cleanliness, amenities, property conditions & facilities
Price performance is great
Stayed 3 nights in Sep 2021
Response from Crystal Aura Beach Resort on 18 Sept 2021
Dear guest, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Hotel Management

10/10 Excellent

Edy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel for the price. I don’t think other hotels will offer something much different than this. There are a few things that I would emphasize about food and service. Food is rather ordinary, nothing to be impressed. I think they don’t know how to prepare seafood. The shrimp are always overcooked and the crawfish salty and overcooked. The rest of dishes are decent. There are some employees of the hotel who do not like to work and are very stingy when giving fruit. Had a few time where the employee refused to give me more watermelon. I couldn’t understand the reason but I think it was because she didn’t want to cut more.
Stayed 4 nights in Aug 2021
Response from Crystal Aura Beach Resort on 8 Sept 2021
Dear Edy,  Thank you for choice and stay in Crystal Aura Beach Resort & Spa Hotel ! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. The mentioned critical points will be discussed internally with the responsibles. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and kindly people)
Stayed 2 nights in Aug 2021
Response from Crystal Aura Beach Resort on 24 Aug 2021
Dear guest, Thank you very much for choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely,

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Crystal Aura Beach Resort on 24 Jul 2021
Dear Robert, Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy some aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Hotel Management

8/10 Good

shay, modi'in

Travelled with family
Liked: Cleanliness, staff & service
nice hotel. not more than that. quit expensive in compare to other hotel in the area
Stayed 3 nights in Sep 2019
Response from Guest Relations on 15 Oct 2019
Dear guest, Thank you for voting and leaving a review! We will be happy to see you again! Best regards, Crystal Aura Beach Resort & Spa

2/10 Terrible

J, London

Travelled with family and small children
Disliked: Staff & service, amenities
The rooms smelled of dampness , there was only WiFi in the rooms and not around the hotel. The staff were not friendly or helpful at all and at time every rude. The food availability was limited and would start taking food away at 9:45 when breakfast would finish at 10:30am . The outside stools will run out of food and then you are limited to the choice of food. There were very few high chairs for toddlers and babies and I had to feed our child in our push chairs most meal times, we would ask staff for the high chair and they would say there is no more .
Stayed 7 nights in Jun 2019
Response from General Manager on 9 Jul 2019
Dear guest, Thank you for letting us knows about your stay at Crystal Aura Beach Resort & Spa by sharing your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We assure that relevant feedback was shared with our department managers and whole related departments, the corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future. We wish you provided us information like your room number or at least your name and surname so that we could take the corrective measures or to see if there was any recorded complaint coming from you during your stay. I would like to mention that our breakfast time is till 10:00, from 10:00 to 11:00 o'clock there is late breakfast which menu is not as rich as the main breakfast's one, that is why many of the dishes are taken away around 10:00 o'clock. But nonetheless there is still variety of food to choose from even after 10:00. We have enough baby chairs to satisfy the needs of our little guests. Unfortunately, there might be a lack of baby chairs during the busiest hour; it is physically impossible to provide a highchair for every child if the guests with babies/toddlers come to the restaurant at the same time. We are sorry for inconvenience. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya! Best Regards Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

10/10 Excellent

Verified traveller

Stayed 8 nights in May 2019
Response from General Manager on 14 Jun 2019
Dear guest, Thank you for voting! We hope to see you at Crystal Aura Beach Resort & SPA again! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel
beautiful place to stay
Stayed 2 nights in Sep 2018

10/10 Excellent

Ellie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to the beach
The Hotel is very close and has its own beach, clean, too busy with tourists. Our room had some smell, like moist, probably previous guests didn't open much windows. There was a little noise a few times in the night, as the laundry washer was located nearby. Room service is fine, cleaned every day. The restaurant facilities are fine as well, lots of dishes on offer, variety of choice, the same is in the pool bars. The receptionists were nice, polite guys, approachable, I don't recall their names. Though there was one rude, she would just answer you, 'And what do you want me to do? What have I to do?' She was the half russian. The photo team, the same, one of them showed his rudeness, again not a local guy. They want us to buy all photos, though we don't need so many: 'Why did you travel if you don't have money'. Sorry, do we travel to take photos? I didn't get. Overall, local, turkish staff was polite, tried to help, we didn't have problems with them However, some of russian speaking guys were rude at different degree, including a few russian guests. The lobby bar staff were gorgeous.
Stayed 9 nights in Jul 2017
Response from Ersin Özdemir on 21 Sept 2017
Dear Ellie, First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. We are very happy to read that you enjoyed your holiday in our hotel. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again. Best regards Ersin ÖZDEMIR General Manage

2/10 Terrible

Homoud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in time was too long and the staff was rough. In general was a bad impression for this hotel and very expensive.
Stayed 2 nights in Aug 2017
Dear Homoud, We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that some services and members of staff were not up to your expectations. In regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to Crystal Aura Beach Resort & Spa in the very near future and promise to give you a special attention on your next holiday with us. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

NAWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Wow Amazing place
Stayed 1 night in Aug 2017
Dear NAWAR, Thank you for rating! Best regards, Ersin Özdemir General Manager

8/10 Good

Mohanad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 /07/2017
1- very nice hotel 2- hight quality food with smart food kinds and delicious . 3- very nice beach clean and good space 4- good service but not very good ! 5- very bad night parties or night activities comparing to other adjacent resorts 6- at all you will leave happy
Stayed 1 night in Jul 2017
Dear Mohanad, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in general
Good in general staff are frindly and hotel is nice only gym shuld be bigger for 5 stars hotel
Stayed 2 nights in Jul 2017
Response from Ersin Özdemir General Manager on 27 Aug 2017
Dear Guest, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything is awesome
Everything was amazing, drinks, food, pool and slides is everything you can wish for. Only down part was our room, the air conditioner was worthless and you weren't able to sleep at night because of the heat.
Stayed 3 nights in Jun 2017
Dear Guest, First of all, thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

Mohammad hossein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous hotel
the best resort
Stayed 2 nights in May 2017
Dear Mohammad, Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer, Ersin ÖZDEMİR General Manager

8/10 Good

Zayed, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Avery. Thing in the hotel. Is nice but the staff in restaurant need more training. And the lady working in the reception. In morning shift she need to smile ☺. And treat people. Better. And the best is kazem and rafik and all the bar staff and animation. Were. Good and the done there best to make people. Happy
Response from Ersin Özdemir General Manager on 11 Sept 2017
Dear Zayed, First of all, thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean and good rooms.
Everythink was excellent. Only they have to wash glass and plates more carefully.
Response from Ersin on 10 Nov 2015
Dear Guest, Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer Ersin ÖZDEMİR General Manager

8/10 Good

ZUHAL A.

Liked: Cleanliness, staff & service, room comfort
Good for a family
This hotel is good for families. Good animation team, good foods and perfect place to relax. Rooms clean but not a new hotel.

10/10 Excellent

Mgahi

Liked: Cleanliness, staff & service, room comfort
Good value for everything
Sea, sand, food and fun. All in one. We are very pleased to stay here. You cannot find any occasion to be starving, they always serve a lot of foods and drinks.

10/10 Excellent

Veronika, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
This is a perfect hotel with everything you need on holiday. We didn't spend even € more. Great food and drinks. Plenty of choice, great atmosphere. Lovely people.
Response from Ersin Özdemir General Manager on 9 Sept 2017
Dear Veronika, Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer, Ersin ÖZDEMİR General Manager

4/10 Poor

Gunay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dear Gunay, Thank you for rating! Best regards, Ersin Özdemir General Manager

8/10 Good

Alee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good location excellent facilities. Bar staff are not friendly. Bar staff are not customer focused. They are not professional they are after woman all they long. .
Dear Alee, First of all, thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

Erser, İstanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Ever Stayed
The hotel and the staff was really good and was very helpful :-) The food was delicious, sea was real perfect and the animation team were very friendly...
Dear Erser, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal Aura Beach Resort & Spa experience for the second time. Best Regards, Ersin Özdemir General Manager

10/10 Excellent

Inès

Stayed 9 nights in Aug 2021

8/10 Good

Reda

Travelled with group
Liked: Cleanliness, staff & service
Franchement l endroit est pas mal mais les chambre sont sans plus surtout que on avait une vue sur le toboggan qui nous gâcher toute la Vue mise à part sa personnel très professionnel et souriant
Stayed 4 nights in Aug 2021
Response from Crystal Aura Beach Resort on 21 Aug 2021
Dear guest, Thank you very much for your choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely, Hotel Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hôtel uniquement pour la communauté russe ! Les spectacles sont en russe les musique ! Le personnel parle uniquement le russe et le turc ! Franchement I vous n’êtes pas russe n’y aller pas ! J’ai eu l’impression d’être en Russie il ne respecte rien ils sont irrespectueux ! La nourriture étais varié mais les viandes sont pas assaisonnés ! Il cuisine énormément le mouton !! L’hôtel a besoins de rénovation car il y a des chambres on dirais le couloir de l’enfer ! Pas de clim dans les couloirs moquette au sol on se croirait dans le Titanic ! Il faut vraiment faire beaucoup de rénovation ! N’oubliez pas de visiter votre chambre avant de l’accepter ! Les toboggans et la piscine et la plage son top ! En tout cas je suis déçu car il devrait au moins se préoccupé des autres nationalités de l’hôtel et non uniquement des russes les musique russe tourne toute la journée ça donne vraiment mal ! Pour avoir un gozleme vous devait faire la queue ! Je n’y retournerai pas , sauf si il y a des rénova y a rénovation
Stayed 7 nights in Jul 2021
Response from Guestrelation team on 30 Jul 2021
Dear Guest, Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely,

10/10 Excellent

NILUFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Crystal Aura Beach Resort on 18 Sept 2021
Dear guest, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Hotel Management

8/10 Good

VOLKAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Crystal Hotels Resort & SPA on 9 Oct 2019
Dear Volkan, Thank you for your positive rating. Hope to see you again. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
- Yemeklerde kullanılan malzeme kalitesi oldukça düşük. - Bazı günler çok kalabalık olabiliyor. o odalar vasaT + Peyzaj ve otel bakımı iyi, fakat bazı binalarda eskime belirtileri var. + Çalışanlar oldukça gayretli
Stayed 3 nights in Aug 2019
Response from Misafir İlişkileri on 7 Oct 2019
Değerli Misafirimiz, Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz. Saygılarımızla

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Dans l'ensemble ça, va, le problème c'est l'accueil du personnel pas souriant et c'est important même personnel de l'animation est sa c'est un vrai problème. Je tiens à remercier le personnel d'entretien. Le 2le problème c'est quand vous enregistrer il faut négocier la chambre moi j'ai pris au moment de la réservation une chambre familiale et le MR de l'accueil s'est pas posé la question ma attribuer une chambre non digne d'un hôtel 5 étoiles et en 4ele étage sans ascenseur heureusement je me suis, rendu compte de ma réservation et v' était j e chambre familiale donc je vous conseil ne pas prendre le pass de la chambre avant la visiter. MR Le manager merci de penser à mon fils lors de son anniversaire et j'ai bien reçu le gâteau. Le 3eme problème c'est le gaspillage des, touristes au niveau de la restauration et malheureusement c'est coût pour hôtel mais non c'est la civilisation et le comportement de chacun. J'ai une petite remarque concernant la présentation du spectacle le lundi 12aout que le MR qUi a présenté la soirée à cité tout 'es pays présent sans cité la France pourta T on été bien présent et à ec beaucoup de famille. Et la dernière remarque la langue française et absente dans tout les niveau... Au niveau de l' animation le soir (spectacle).. Le règlement affiché au niveau wde l'hôtel et le personnel pas pas le français du tout.... Et le personnel parle les langues pays l'est. Et surtout surtout Mr le responble merci d'améliorer l'acceuil du personnel
Stayed 9 nights in Aug 2019
Response from General manager on 4 Oct 2019
Dear guest, Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We assure that relevant feedback was shared with our department managers and whole related departments, corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya. Best Regards Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

8/10 Good

Melik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aileye tavsiye edilir.
Aile için gidilebilecek bir yer. Genç arkadaşlara tavsiyem niyetiniz farklıysa başka otellere bakın derim. Genel anlamda memnun kaldım. Olumsuz yazabileceğim tek yorum sadece şarj makinesi ve powerbank ımı çaldırdım bunu güvenliğe ilettim oturduğum masayı kamera çekmiyormuş ve burası 5 yıldızlı otel! Dediğim gibi tek olumsuz yorumum bu. Animatör ekibine teşekkürler şeker gibiler.
Stayed 6 nights in Jul 2019
Response from Misafir İlişkileri on 7 Oct 2019
Değerli Misafirimiz; Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz. Saygılarımızla

6/10 Okay

Chamil

Liked: Cleanliness, staff & service
Hotel 5 * mais en réalité maxi 3*
Stayed 3 nights in Jun 2019
Response from Guest Relations on 2 Jul 2019
Dear Chamil, Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We hope you provided us more information about your experience so that we could take corrective measures in order to avoid comments of this nature in the future. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya. Best Regards Alina KINIK Guest Relations Manager Crystal Aura Beach Resort & Spa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Es war alles gut ausser die Sauberkeit im zimmer. Sonst alles top, gutes essen, nette leute, schöner strand..😊
Stayed 8 nights in Jun 2019
Response from General Manager on 18 Jun 2019
Dear guest, We are happy to know that you enjoyed your holiday! Thank you for voting and leaving a review! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gefallen hat mir die Lage am Meer. Nicht gefallen hat mir die Hellhörigkeit des Zimmers. Der nächtliche Lärm von Musik und Betrunkenen kommt kaum gehindert in das Zimmer. Das Essen ist nicht gerade abwechslungsreich.
Stayed 3 nights in May 2019
Response from General Manager on 16 May 2019
Dear Guest, Thank you very much for leaving a review! We are sorry to hear that you were not fully satisfied with your stay at our hotel but we will pay more attention to the areas you have mentioned above. It was a pleasure for us to welcome you at Crystal Aura Beach Resort & SPA. We hope to see you again among our guest! Best Regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2019
Response from General Manager on 11 May 2019
Dear guest, Thank you for voting ! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

4/10 Poor

Marc, Mechelen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geen aanrader
Hotel is erg verouderd en niet proper. Personeel erg onvriendelijk, op enkele uitzonderingen na. Regelmatig lauw eten en het meeste uit blik en niet vers, zie foto. Vuile strandstoelen en deze werden ook niet gereinigd. Kamer werd niet elke dag proper gemaakt, dus ook geen nieuwe handdoeken. Resten van eten staan hele dag op de gang van de kamers. Hotel loopt vol met katten.
Stayed 12 nights in Oct 2018

8/10 Good

Mohamed Amine

Liked: Cleanliness, staff & service, property conditions & facilities
séjour agréable
Notre séjour était generalement positif, Nous avons aimer, le cadre, le personnel, la nature Nous n avons pas aimer, le bruit des machines la nuit + la qualité du buffet,
Stayed 2 nights in Jun 2018

8/10 Good

Özer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Russische enclave
95 procent Russen. Blijkbaar heeft het personeel zich daarop aangepast, beleefdheid of vriendelijkheid ver te zoeken. Personeel spreekt ook geen Engels maar Russisch.
Stayed 6 nights in Oct 2017
Response from General Manager on 27 Oct 2017
Dear Guest, We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyzing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that behavior and english language efficiency of staff were not up to your expectations. Also we have to notice that our hotel is international hotel and so much different peoples can meet each other in it. For example at the moment we have guests from Russia, Latvia, Lithuania, Estonia, Germany, Ukraine,Turkey, Belarus, Poland, Iran, England, France, Netherlands, Romania, Denmark, Kazakhstan etc.) Regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to one of our Crystal Hotels in the future and promise to give you a special attention on your next holiday with us. Best regards Ersin ÖZDEMIR General Manager

8/10 Good

Ismet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel genel itibariyle güzeldi fakat gece eğlencesi yetersizdi bence...
Stayed 1 night in Sep 2017
Değerli İsmet Bey, Öncellikle siz değerli misafirlerimizi Crystal Aura Beach Resort & Spa tesisimizde ağırlamaktan mutluluk duyduk. Crystal Hotels olarak temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz. Yorumunuzda bahsetmiş olduğunuz konular ile ilgili gerekli kontrollerin mutlaka yapılacağını buradan sizinle paylaşmak isteriz. Crystal Aura Beach ailesi olarak bizleri tercih ettiğiniz ve yapıcı eleştirilerde bulunduğunuz için yönetim olarak çok teşekkür ederiz. En kısa zamanda yeniden sizleri otellerimizde ağırlamak umuduyla saygılarımızı sunarız. Saygılarımızla, Ersin Özdemir Genel Müdür

8/10 Good

Baris Zuhdu

Liked: Staff & service, property conditions & facilities, room comfort
Guzel bit tatil
Guzel bir tatil oldu su kaydiraklari biraz daha uzun calissa bir de botlu kaydirakta inisten sonrasi icin biraz daha guvenlik onlemi alinsa fena olmaz.. yuruyus yolunda yapilan aksam izgaralari yuzunden duman alti olduk
Stayed 5 nights in Sep 2017
Değerli Barış Bey, Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Misafirlerimizin tatillerinden beklentilerinin her daim bir adım önünde olabilmek için fikirleriniz ve değerlendirmeleriniz bizler için çok önemli. Pozitif yorumlarınız ile birlikte yapıcı eleştirilerinizin de dikkate alındığını bilmenizi isteriz. Sizi Crystal Aura Beach Resort & Spa tesislerimizde tekrar aramızda görmek umudu ile, güzel günler diler, saygılarımızı sunarız. Ersin Özdemir Genel Müdür

8/10 Good

Burak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017
Sayın Burak Bey, Otelimizi beğenmeniz ve olumlu değerlendirmeniz için bütün ekip olarak sizlere teşekkür eder, saygılarımızı sunarız, Crystal Aura Beach Resort & Spa Otel Yönetimi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell
Veldig mye folk, men dette ble håndtert bra. Middagen litt kaotisk.
Stayed 2 nights in Jul 2017
Dear Guest, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genelde iyi fakat çocuk kulübü sınıfta kalıyor
Otelin arazisi çok geniş olmamasına rağmen iyi tasarlanmış kompakt bir yapısı var. Bir yerden bir başka yere gitmek için uzun mesafeler yürümeniz gerekmiyor. Gerek odaların gerekse ortak kullanım alanlarının temizliği iyi. Yemekler konusunda ikilemde kaldık. Bir gün iyi bir gün kötü. Plaj ufak çakıllardan oluşuyor ve deniz bir anda derinleşiyor. Küçük çocuklar için çok da iyi olmayabilir. Havuzu yeterli. Animasyon ekibi çok iyi. Konaklayanların memnuniyeti için ellerinden geleni yapıyorlar. Ne yazık ki çocuk kulübü hakkında aynı iyi şeyleri söyleyemeyeceğim. Daha önce çocuk kulübü ile ilgili yorumları beğendiğimizden bu oteli seçmiştik fakat tam anlamıyla hayal kırıklığına uğradık. Çocuk kulübünde çalışanlardan bir tanesi hariç hiçbiri Türkçe bilmiyor. Rusça biliyorlar. Türkçe bilen kişinin de yeterince ilgili olduğunu söylemek zor. İşlerini zoraki olarak yapıyorlarmış gibi bir hava var. Natella'yı hariç tutuyorum. Kendisi Türkçe bilmemesine rağmen işini severek ilgiyle yapıyor. Zaten bizim çocuğumuzda iletişim kuramasa da en çok onunla anlaştı. Bir seferinde çocuğumuzu bırakmaya gittiğimizde sizin çocuğunuz Rusça bilmiyor o yüzden çalışanlarla iletişim kuramıyor başını alıp giderse ne olacak gibi tuhaf bir soru ile karşılaştık. Emin olamadığımızdan dışarıda bekledik. Bir müddet sonra çocuğumuzun dışarı çıkıp hiç tanımadığı yabancı bir turistten oyun oynamak için izin istediğini gördük. İçeride nasıl bir ilgisizlikle karşılaştıysa artık izin için tanımadığı birine gitmişti.
Stayed 7 nights in Jun 2017
Değerli Mehmet Bey, Kıymetli zamanınızı ayırarak görüşleriniz paylaştığınız için çok teşekkür ederiz. Crystal Hotels Resorts & Spa Ailesi olarak amacımız her geçen gün kendimizi yenileyerek servis ve hizmet kalitemizi daha üst seviyelere çıkarmaktır. Bu doğrultuda siz değerli konuklarımızdan gelen önerilerin yönetim olarak yapacağımız çalışmalara olumlu katkıda bulunacağına inanmaktayız. Sizlerden gelen her türlü şikâyet, eleştiri ve öneriler değerlendirilmekte ve bu doğrultuda gerekli çalışmalar yapılmaktadır. Bu kapsamda sizden aldığımız yorum değerlendirilerek ilgili departman tarafından takibi yapılacaktır. Umarız sizleri tekrar ağırlama fırsatı bulur ve daha iyi bir deneyim yaşatabiliriz. Tekrar görüşmek dileğiyle, Ersin ÖZDEMİR Genel Müdür

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Decent resort, not good service
Rude staff at reception. Good facilities in the resort. Room decent. All inclusive resort so food a plenty. Wouldn't stay here again based on the behavior of the reception.
Response from Ersin on 9 Jan 2016
Dear Guest; First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again. Best regards Ersin ÖZDEMIR General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ich werde nochmal tun!
Preis/Leistungs Verhältniss ist zu gunsten der Urlauber. Noch günstiger kann nicht gehen. Klima war hervorragend, sehr angenehm. Personal, Hotelausstattung sehr gut.
Response from Ersin on 12 Nov 2015
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und Ihnen Ihr Urlaub positiv in Erinnerung bleibt. Wir hoffen, Sie auch ein weiteres Mail bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüssen aus Kemer Ersin ÖZDEMİR Hoteldirektor

10/10 Excellent

ihsan, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mükemmel bir otel
Otel her yönüyle çok güzeldi. yemekler lezzetli, tatlı çeşitleri sayılamayacak kadar çok. Hele antepfıstıklı baklava süper bir lezzet. Otelin kendine ait plajı ve denizi de çok güzeldi. Tadı damağımda kaldı. Gene gitmek isteyeceğim bir otel.
Response from Ersin on 9 Jan 2016
Değerli Misafirimiz, Tatilinizde otelimizi tercih ettiğiniz ve değerli yorumunuzu buradan bizimle paylaştığınız için çok teşekkür ederiz. Size güzel bir konaklama deneyimi yaşattığımızı duymanın bizim için çok önemli ve bir gurur kaynağı olduğunu belirtmek isterim. Sizi yeniden otelimizde görme dileği ve saygılarımızla, Ersin ÖZDEMİR Genel Müdür