Title: Karuizawa Hotel Longing House Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Karuizawa Hotel Longing House Hotel with a full-service spa, near Karuizawa Prince Shopping Plaza ## Photo gallery for Karuizawa Hotel Longing House ![Outdoor spa tub - Karuizawa Hotel Longing House (Karuizawa)](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/2f827f8e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Karuizawa Hotel Longing House (Karuizawa)](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/ff47c002.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese Western Style Forest Room Annex | Blackout curtains, iron/ironing board, free WiFi, bed sheets - Karuizawa Hotel Longing House (Karuizawa)](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/70ce66fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Karuizawa Hotel Longing House (Karuizawa)](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/w2992h2243x0y0-20c3cec4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (JPY 2500 per person) - Karuizawa Hotel Longing House (Karuizawa)](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/w2993h1990x0y0-1d37cb77.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Longing House in Karuizawa offers a peaceful getaway with on-site shopping, a garden, and an outdoor terrace. Guests can unwind at the spa with massages and aromatherapy or relax in rooms equipped with free WiFi. Previous visitors have given positive reviews of their stays. ## Reviews 8.6 Excellent ## Popular amenities - Spa - Bar - Room service - Housekeeping - Parking included £68 7 Jan - 8 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 18 - Dec 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=22864908&PinnedHotelID=22864908&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 9 of 9 rooms ### View all photos for Western Style Terrace Suite, Annex ![Western Style Terrace Suite, Annex | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/fd7285ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western Style Terrace Suite, Annex ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Separate bath and shower Bidet Private bathroom - 538 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Western Style Forrest Twin, Annex ![Western Style Forrest Twin, Annex | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/a501bbe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western Style Forrest Twin, Annex 9.4 Exceptional 6 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Separate bath and shower Bidet Private bathroom - 344 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Twin Room, Main Building ![Standard Twin Room, Main Building | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/w2990h1991x2y0-f79a855c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Main Building 10.0 Exceptional 4 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Separate bath and shower Bidet Private bathroom - 215 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Twin Room, Main Building ![Twin Room, Main Building | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/w2992h1989x0y2-fe47c227.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Main Building 7.6 Good 5 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Shower/bath combination Bidet Private bathroom - 183 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Japanese-Western Style Room ![Standard Japanese-Western Style Room | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/w2993h1991x0y0-b73c8928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese-Western Style Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Separate bath and shower Bidet Private bathroom - 215 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Japanese Western Style Forest Room Annex ![Japanese Western Style Forest Room Annex | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/5156eff1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Western Style Forest Room Annex 7.0 Good 2 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Blackout curtains Separate bath and shower Bidet Private bathroom - 344 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Japanese-Western Style Terrace Suite ![Japanese-Western Style Terrace Suite | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22870000/22865000/22864908/44fbbcc5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Western Style Terrace Suite 8.0 Very good 2 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Separate bedroom Blackout curtains Separate bath and shower Bidet - 538 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### One-Unit Rental Antique Cottage, Non Smoking ### Highlights Air conditioning Heating Fridge Flat-screen TV Separate bedroom Blackout curtains Bidet Hairdryer - 538 sq ft - 1 bedroom - Sleeps 3 - 3 Large Single Beds ### New Annex Barrel Sauna Suite, Non Smoking ### Highlights Air conditioning Heating Fridge Flat-screen TV Separate bedroom Blackout curtains Bidet Hairdryer - 1 bedroom - Sleeps 4 - 4 Large Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Hotel-Longinghouse.h22864908.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Hotel-Longinghouse.h22864908.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.34529%2C138.61480&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CcaFlSq83655rczI5oGPiTU5ElU=) 1323-522 Karuizawa, Karuizawamachi, Karuizawa, Nagano Prefecture, 389-0102 #### What's nearby - Karuizawa Indoor Tennis Court \- 5 min walk \- 0.3 miles - Kumoba Pond \- 16 min walk \- 0.9 miles - Karuizawa Prince Shopping Plaza \- 3 min drive \- 1.1 miles - Old Karuizawa Ginza Street \- 4 min drive \- 1.5 miles - Karuizawa Prince Hotel Ski Resort \- 4 min drive \- 1.9 miles #### Getting around - Karuizawa Station - 6 min drive #### Restaurants - ‪マクドナルド - ‬16 min walk - ‪Pâtisserie Sadaharu Aoki Paris アトリエ軽井沢店 - ‬9 min walk - ‪A'Fenestella（ア フェネステッラ） - ‬18 min walk - ‪みなみ庵 - ‬10 min walk - ‪丸山珈琲 軽井沢本店 - ‬12 min walk ## About this property ### Karuizawa Hotel Longing House Hotel near Karuizawa Prince Hotel Ski Resort A terrace, shopping on-site and a garden are just a few of the amenities provided at Karuizawa Hotel Longing House. Indulge in a facial, aromatherapy and a massage at the on-site spa. Free in-room WiFi is available to all guests, along with a hair salon and a bar. Additional perks include: - Free self-parking - Buffet breakfast (surcharge), bike hire and luggage storage - Massage treatment rooms Room features All 65 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and free bottled water. Other conveniences in all rooms include: - Bidets, free toiletries and hairdryers - Fridges, electric kettles and heating ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/28000000/27030000/27026100/27026033/b91931b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rosso Karuizawa Karuizawa - Parking included - Free WiFi - Air conditioning - Laundry 9.0 Wonderful 742 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=27026033&PinnedHotelID=27026033&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15550000/15545600/15545513/037f8181.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Vert Kyukaruizawa Karuizawa - Parking included - Free WiFi - Breakfast available - Housekeeping 9.0 Wonderful 402 reviews £100 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=15545513&PinnedHotelID=15545513&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/16000000/15230000/15224700/15224688/13304096.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Grand Kyu Karuizawa Kyukaruizawa - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 225 reviews £75 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=15092749&PinnedHotelID=15092749&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Triple Room, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44470000/44467600/44467587/4b9865a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SORA Hotel KARUIZAWA Outlet Karuizawa - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 244 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=44467587&PinnedHotelID=44467587&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 8 AM to 9 AM for a fee: JPY 2,500 per person - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Full-service spa - Sauna - Shopping ### Family friendly - In-room refrigerator ### Conveniences - Hair salon - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Terrace ### Full-service spa - Aromatherapy - Ayurvedic treatments - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Sauna - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Shampoo - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Refrigerator - Room service ### More - Air conditioning - Heating - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Late check-in subject to availability Late check-in fee for check-in between 11:00 PM and midnight Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 8 AM - 11 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately JPY 2500 per person - Late check-in fee for check-in between 11:00 PM and midnight The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hotel Longinghouse Karuizawa Longinghouse Longinghouse Karuizawa Longing House Karuizawa Hotel Longinghouse Karuizawa Hotel Longing House Hotel Karuizawa Hotel Longing House Karuizawa Karuizawa Hotel Longing House Hotel Karuizawa ## Frequently asked questions ### Is Karuizawa Hotel Longing House pet-friendly? ### How much does it cost to stay at Karuizawa Hotel Longing House? ### How much is parking at Karuizawa Hotel Longing House? ### What time is check-in at Karuizawa Hotel Longing House? ### What time is check-out at Karuizawa Hotel Longing House? ### Where is Karuizawa Hotel Longing House located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Karuizawa Hotel Longing House Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 8.2 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 157 8 - Good 79 6 - Okay 34 4 - Poor 12 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### CHRISTOPHER 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fresh fruits and vegetables for breakfast, helpful staff, and very quiet accommodations led to a very pleasant 3-night stay. Overall, highly recommended. ##### CHRISTOPHER Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### PUAY GEE 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The perfect romance getaway The hotel has this Christmas vibe and the whole compound is totally perfect ! Very good romantic getaway with nearby restaurants! Definitely come back again! ![](https://a.travel-assets.com/ugc/hotel-reviews/5e882149-9589-4a47-a3a0-46dff495d473-1756450584285.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cf52fe94-3c85-4e58-bd89-07269d4c00d0-1756450584408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ee3be38c-7f1c-48b3-bcdf-1508c1c018f0-1756450584242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/032dff3b-6b59-4254-af25-ac82c23c3854-1756450584090.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### PUAY GEE Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Hoi Ying 8 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pleasant and great stay ##### Hoi Ying Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Oi Chi Justina 14 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a quiet and peaceful time ##### Oi Chi Justina Stayed 3 nights in Apr 2025 ### 8/10 Good #### Robert 17 Feb 2023 Liked: Cleanliness, staff & service, amenities We enjoyed our stay here. The breakfast was amazing and the service was excellent. ##### Robert Stayed 3 nights in Feb 2023 ### 8/10 Good #### JUNWAN 23 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great to stay! ##### JUNWAN Stayed 1 night in Jan 2023 ### 10/10 Excellent #### SHENQI 10 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very pleasant place to stay in winter. ##### SHENQI Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Chiara 27 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommend. A very pleasant stay. Very nice room, very nice bed, silent and quiet. Amazing the private open-air bath. Wine bar and resturant in the same area. 20 mins walk from the city center ##### Chiara Stayed 2 nights in Apr 2025 ### 8/10 Good #### SzeManPhyllis 15 May 2025 Liked: Cleanliness, amenities, property conditions & facilities It's like a resort, with big rooms, plenty of parking spaces, and close to the sights. However, the waitress' attitude was a bit impatient to answer questions. ##### SzeManPhyllis Stayed 1 night in May 2025 ### 10/10 Excellent #### Gerald 25 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed the atmosphere and the staff's friendly, competant manner. ##### Gerald Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Tomoya 28 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great room with private sauna and bath tab room! ##### Tomoya Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Verified traveller 27 Jan 2024 Liked: Property conditions & facilities #### Great hotel at a great price. After staying here multiple times, I can say it is always friendly, clean and well maintained. Still, westerns have to realize this hotel caters to mostly Japanese clients, and the beds reflect this, being lower and firm. ##### Verified traveller Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Alice 6 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful private bath and spacious room. Staff can speak English. ##### Alice Stayed 2 nights in Jul 2024 ### 8/10 Good #### WING MAN 17 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is close to the Karuizawa outlet and station. The breakfast offers interesting options but taste is okay only. ##### WING MAN Stayed 2 nights in Oct 2023 ### 8/10 Good #### Ying Wo Andrew 12 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Appreciate if they could provide assistance at the door way in helping the luggage, that would be much better ##### Ying Wo Andrew Stayed 1 night in Mar 2025 ### 6/10 Okay #### Wai Kong 10 Oct 2024 It’s only good for small luggage and not wheelchair friendly ##### Wai Kong Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Mike 12 Jun 2023 The room size was a kind of small for 2 adults. ##### Mike Stayed 1 night in Jun 2023 ### 8/10 Good #### Shi Wai 16 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything is fantastic except they charged us $7000 extra for meal charge of my 2 year old kid which he did not order any food in dinner and breakfast ##### Shi Wai Stayed 2 nights in Feb 2024 ### 8/10 Good #### Leung Sum 3 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cosy hotel. Lovely staff! Hotel is great overall. Give you a nice European feel. I love the small shop and the reception a lot. Room is a little small but you have all you need. The restaurant and bar were great. Breakfast was awesome! The only thing was the dinner arrangement (I booked half board). It worked like a cash coupon but no one could explain to us clearly. Could have translated it into proper English instead of explaining it verbally. Our overall experience were just great. Services were excellent too. ##### Leung Sum Stayed 2 nights in May 2024 ### 2/10 Terrible #### Sherman 3 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Our room was tiny and the carpet was filthy. Amenities were very limited and staff were few and very inexperienced. We were overcharged at check out and had to point out the error. Then they still charged us the wrong amount. One of the worse, if not the worse hotel we have ever stayed at, and we paid over $400 a night, no meal. We stayed at a 4 star hotel near Ginza and it was a little over $300 and included breakfast. We feel totally ripped off. Not what the ratings reflect at all. ##### Sherman Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### DAVID 5 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Stay charge on first night was supposed half board . Unlike previous stays , we were told to have dinner at wine bar with a discount coupon of yen 5,000 each instead of the restaurant. Staff agreed to charge each of us (4 altogether) an additional Yen 3,000 to change to restaurant dining . It turned out that the final bill charged us an additional yen 4,000 each plus the original price of the set dinner at Yen 7,800!!! Each of us ( 4 guests) were overcharged by Yen 8,800 as compared to what the staff agreed with us !!!!!!!!!! We were overcharged by at least yen 35,200!!! Excluding tax ##### DAVID Stayed 1 night in Nov 2024 ### 6/10 Okay #### Connie 16 Nov 2024 Disliked: Property conditions & facilities If you don’t know Japanese, I don’t recommend you to stay at this hotel. Staff speak no English. The dinner coupon given to us to have dinner at the restaurant next door was in Japaneses only and staff at the restaurant didn’t seem to know (we seemed don’t know too) what to do. We didn’t get to eat our dinner until 9 pm. The location is far from the train station and sightseeing spots. It is not easy to get a taxi either if you don’t have an app for local taxi. We had to walk. The facility a kind of old and the carpet was very dirty. ##### Connie Stayed 1 night in Nov 2024 ### 6/10 Okay #### SANGKI 21 Nov 2025 스텝분들은 아주 친절 하셨어요 가격에 비해 방도 너무 작고 옛날 80년대 느낌의 호텔입니다 ㅎ 방은 기대 안하시고 오시면 위치가 좋아서 카루이자와 관광하고 호텔로 돌아 올 때 편했어요 ##### SANGKI Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Riho 20 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ピアスを忘れてしまったのですが、丁寧な梱包で早急にご対応していただきました。 ありがとうございました、また宿泊させていただきたいです。 ##### Riho Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Manling 20 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities 交通有点不方便 员工英文水平较低。但是这些都不影响我再来的心情 ![](https://a.travel-assets.com/ugc/hotel-reviews/7efa8bf7-2b0c-4860-acd1-d157b8d0d7d6-1763640371872.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/05eaa086-93b7-4b73-8aff-cc59bc04c28c-1763640369030.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37b03cf0-557d-433a-860e-3dc33023f024-1763640373569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Manling Stayed 2 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Nishiyama Onsen Keiunkan](https://www.expedia.co.uk/Hayakawa-Hotels-Nishiyama-Onsen-Keiunkan.h37148164.Hotel-Information) > > [Hotels near Mount Fuji](https://www.expedia.co.uk/Mount-Fuji-Hotels.0-l6348170-0.Travel-Guide-Filter-Hotels) > > [HOSHINOYA Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Hoshino Resorts KAI Nikko](https://www.expedia.co.uk/Nikko-Hotels-Hoshino-Resorts-KAI-Nikko.h17903043.Hotel-Information) > > [Fujisan Onsen Hotel Kaneyamaen](https://www.expedia.co.uk/Fujiyoshida-Hotels-Fujisan-Onsen-Hotel-Kaneyamaen.h14626290.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.co.uk/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) > > [Ancora Park](https://www.expedia.co.uk/Lagos-Hotels-Ancora-Park.h2858676.Hotel-Information) > > [Tenpyo Ryokan](https://www.expedia.co.uk/Nara-Hotels-Tenpyo-Ryokan.h14844103.Hotel-Information) > > [All-Inclusive Hotels in Amsterdam](https://www.expedia.co.uk/Amsterdam-Hotels-All-Inclusive-Hotel.0-0-d178229-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotel Fukinomori](https://www.expedia.co.uk/Nagiso-Hotels-Hotel-Fukinomori.h34515912.Hotel-Information) > > [Caravan Parks Inverness](https://www.expedia.co.uk/Inverness-Caravan-Parks.d1607-aaCaravanParks.Travel-Guide-Accommodation) > > [Tokyo Disney Celebration Hotel](https://www.expedia.co.uk/Tokyo-Hotels-Tokyo-Disney-Celebration-Hotel.h21163232.Hotel-Information) > > [Hotels in Perth](https://www.expedia.co.uk/Perth-Hotels.d9481.Travel-Guide-Hotels) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.co.uk/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [Konansou](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Hotels in Isle of Anglesey](https://www.expedia.co.uk/Destinations-In-Isle-Of-Anglesey.d7873.Hotel-Destinations) > > [Kasuitei Ohya](https://www.expedia.co.uk/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) > > [Hotels in Colmar](https://www.expedia.co.uk/Colmar-Hotels.d6644.Travel-Guide-Hotels) > > [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [B&B Sligo](https://www.expedia.co.uk/Sligo-Bed-And-Breakfasts.d3330-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Fuji View Hotel](https://www.expedia.co.uk/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Hotels with Pool in London](https://www.expedia.co.uk/London-Hotels-Hotels-With-Pool.0-0-d178279-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Suimeikan Karukaya Sanso](https://www.expedia.co.uk/Takayama-Hotels-Suimeikan-Karukaya-Sanso.h16258706.Hotel-Information) > > [Guildford Manor Hotel & Spa](https://www.expedia.co.uk/Guildford-Hotels-Guildford-Manor-Hotel-Spa.h2041521.Hotel-Information) ### Flights ### Cars ### Activities ### Packages