Search Hotels Near Karpeles Manuscript Library Museum, Jacksonville

"Valet guys were super nice and front desk was as well. The room beds were super comfy but the shower was a bit dirty and walls needed up keep."

"Had no hot water even after the hours they notified on site about outages."

"Everything was as it should be."

"This hotel is currently under major construction, and unfortunately that was not disclosed on the website when booking. That was very misleading to guests. The room itself was okay, but it did have a noticeable mildew smell. I do want to recognize the front desk receptionist, who was very polite, professional, and apologetic about the situation and the lack of disclosure. As a guest, I expect better transparency and standards from Marriott, as this is not typically the experience associated with your brand."

"way over priced for the room. couldn't get the air to get cool. and the motion sensor lights on the bed were unnecessary. really disappointed to spend the money on something that should have cost half of what it did"

"I had a fantastic stay! The host’s attention to detail really stood out, from the thoughtful touches around the space to how well everything was organized and prepared for my arrival. It made settling in feel effortless and comfortable right away. The hospitality was equally impressive. Communication was smooth, friendly, and prompt, and it was clear the host genuinely cared about making sure I had a great experience. Everything felt welcoming and well thought out. Overall, a wonderful place to stay, and I would absolutely come back again!"

"Property was clean, well decorated with very comfortable beds. Neighborhood is great for dog walking and easy parking along the road. Check in and check out were as described. The communication with the property management after arrival was a challenge. There was an issue with the TV and messages were left without a response. (We later learned two of the messages were sent to an incorrect phone system still listed on VRBO.) Initially the property manager did not take the issue seriously but the General Manager later engaged to resolve the issue. She personally visited and validated there was an issue and the TV would need to be replaced. She also committed to refund a portion of the reservation and would communicate that to me by Monday but as of today (Wednesday), no additional communication has been received. I value the quality of both the accommodation and the service I receive when I travel and although the property met expectations, the communication with management was lacking. I wish the next renter a much better experience. "

"Looks newly renovated inside. Great place for our party of 10."

" Check-in was easy. The apartment was clean and had all of the necessities. I was under the impression designated parking was available, but it is street parking. Convenient to many restaurants and events downtown."