Our stay was perfect in every sense. The staff at NL concept was incredibly accommodating and fantastic to work. My parents and I stayed as a surprise birthday celebration for my dad. The staff was fantastic. They provided personal, friendly, exceptional service from before we arrived (they helped us to order bday cake and received different parcels) until we left (arrange taxi for us). That alone would have been worth the stay. Add to it 3 nights in a very clean room and lots of extras the hotel provides, such as an excellent breakfast, (we are vegetarian they even provide us the veggi version), the very comfy bed, and you have what is a magical experience. NL concept is one of the best kept secrets in KHH. We look forward to our next visit.