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Reviews of Arrowhead Inn

2 out of 5
Arrowhead Inn
6006 East 31st Street, Kansas City, MO

Reviews

4.4
Rating 10 - Excellent. 8 out of 86 reviews" "
Rating 8 - Good. 9 out of 86 reviews" "
Rating 6 - Okay. 15 out of 86 reviews" "
Rating 4 - Poor. 13 out of 86 reviews" "
Rating 2 - Terrible. 41 out of 86 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

4.2/10

Amenities

3.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlyn

Stayed 1 night in Mar 2024

2/10 Terrible

Meghan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt very run down and dirty. The receptionist acted like it was an inconvenience that we booked online and she couldnt "find" our reservation. She was upset that we didnt know about the $20 fee for the remote. We had to ask for towels, only had 1 roll of toilet paper. And the closet didnt have a bar to hang our clothes up. The floors are sticky. For a non smoking facility- we smelled smoke as soon as we walked into the doors. Our "neighbors" were smoking weed and it stunk up the whole hall way. Overall terrible customer service, horrible rooms. Spend the extra bucks to go somewhere clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the property they said they don’t take Expedia reservations online. But yet it was posted on line. We walked in smelt horrible so even though they took 20 mins to figure things out but not all the way we finally left with a key. But we ended getting a new room from ecnolodge which we immediately walked into cleanliness.
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

alexander

Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a major upgrade. Cables and wires zip tied to the ceiling, dingy overall, no working vending, Towels stained, holes in wall, different mattresses. It did have working plumbing and AC at least.
Stayed 1 night in Aug 2023

2/10 Terrible

Navid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience, hotel in poor condition
My daughter and I got arrowhead inn at 10 pm Saturday August 5th. Our room # was 210. Sink was dirty, room was humid/stuffed, AC was off, one dead cockroach was on the floor and a custodian cap was left in the bathroom. I asked receptionist to change my room but he said there is no other room available and also he didn’t have anyone to clean the room. He said I could find somewhere else and he would refund my money. It took us about one hour and half to find somewhere about 40 minutes drive with way higher price because everywhere was booked. It was really embarrassing. We came back to the receptionist but he was gone and there was a black lady there. I asked her for refund but she said there would not be any refund. I asked to talk with the manager. He showed up after 15 minutes and said because I paid through hotel.com, I should have applied refund via them and then he would decide whether to refund my money or not. He also said because I got there at 10 pm, all custodians were gone and I should not have expected them to clean the room. Also he added I got that room in discounted price otherwise he could have rented it more higher than that. I found the manager unfair, rude and unprofessional. I just gave the key card back and left there. Very bad experience, hotel overall was in poor condition everywhere.
Stayed 1 night in Aug 2023

2/10 Terrible

Nitin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not at all clean
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dead cockroaches in the room & people were staring at my daughter through the crack in the curtains, we only stayed 45 minutes. We did not feel safe at all
Stayed 1 night in Jun 2023

8/10 Good

Visuit

Travelled with family
Liked: Cleanliness
The property is being renavated so it should be better in the next 6-8 months the owner and day manager were great
Stayed 1 night in Apr 2023

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTREMLY dirty. Hair in bed, bathroom was nasty, felt itchy just standing in the room just made us felt itchy
Stayed 1 night in Jan 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
For the price it was what we werelooking for...easy access off intrestate.
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Inaccessible
Stayed 1 night in Dec 2022

2/10 Terrible

Ebony

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I checked in my room and the tub was dirty, they expected me to clean the tub out. Told me it was just a little dirt it wouldn’t hurt. I’ve never checked into a room and had to clean up the mess the person before me left.
Stayed 2 nights in Nov 2022

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
The place was horrible and nasty and under vilatio. Codes i food poop on the toilet when we got in the room the inside of the toilet was nasty and the floors looked like they weren't swepted in a few days and the picture didnt even match the place at all looked like a run down place he took us to two other rooms and they were just as nasty wouldn't recommend for anyone was not woth the $63 dollars we spent for one night i was not comfortable at all in this place .
Stayed 1 night in Jul 2022

6/10 Okay

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty place! under the bed sheets was a old dirty mattress ! NASTY! Need my money back!!
Stayed 1 night in Jul 2022

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Meh
Did I expect this hotel to be great? No. But did I expect to not be able to have more than Luke warm water for a shower? Yes. On a positive note, the front desk lady was lovely and it looks like they are in the midst of remodeling, so that is good. You definitely get what you pay for here.
Stayed 1 night in Jun 2022

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is absolutely disgusting. Roachs everywhere , cables zip tied to the ceilings as u walk down the hallways , and absolutely horrible outside.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Meh..
Filthy and broken glass pieces everywhere, but I was exhausted and already paid. Clerks were kind but no one cleaned that room in a LONG time
Stayed 1 night in May 2022

6/10 Okay

Timothy

Stayed 1 night in May 2022

2/10 Terrible

Joy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never return. This place was the worst I have ever stayed in. From not having towels, no trashcan, and the shower didnt have a handle. This was so gross! I couldn't even tell if they cleaned.
Stayed 1 night in May 2022

2/10 Terrible

Willie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Bethany

Liked: Cleanliness
Disliked: Property conditions & facilities
Do not recomment
Hotel doesn’t supply conditioner nor shampoo. Smelled of weed the entire stay. Beds were comfy but the bathroom showers sucked as well
Stayed 1 night in Apr 2022

6/10 Okay

nguyen

Stayed 1 night in Apr 2022

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in.
Stayed 1 night in Apr 2022

2/10 Terrible

Mel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't.
Checked into the room I initially booked. There was a large yellow stain and hair in the bed, and it was hard to shut the bathroom door all the way. Got moved to another room...sheets had dirt or dustballs in them, so we ended up sleeping in top of the comforter. Floor was sticky. Used the restroom in the middle of the night and woke up my companion from yelling because the inner doorknob wouldn't open the door and I was trapped in the batbroom. He used the toilet after I got out and the toilet wouldn't stop running. Asked for towels at the front desk in the morning (because there weren't any in the room), got told the couple I received were all they had because the laundry lady wasn't coming that day. Just stay somewhere else.
Stayed 1 night in Apr 2022

6/10 Okay

Jermaine

Liked: Cleanliness, room comfort
So so hotel
Stayed 1 night in Nov 2021

4/10 Poor

Christian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Sabrina

Stayed 1 night in Feb 2022

2/10 Terrible

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
Unless you must, don’t stay here.
Stayed 1 night in Jan 2022

6/10 Okay

peter

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was ok to stay help was good and dirty floor . I got my deposit for the tv remote cadh even though i paid in debit card.
Stayed 1 night in Jan 2022

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in. Dirty and I couldn’t shower for two days because the shower didn’t work. I complained and instead of moving my room they opened another room just for me to shower in. That shower didn’t drain. Had a great time in KC but only because I came to see the Cincinnati Bengals advance to the Super Bowl!! WHO DEYYYYYY
Stayed 1 night in Jan 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Phillip

Business traveller
Disliked: Cleanliness, staff & service, amenities
I attempted to cancel my reservation 15 minutes after I booked it and now I see the charges on my credit card!.
Stayed 1 night in Jan 2022

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The room was so dirty the bed sheets were dirty with a lot of stains a lot of big dust bunnies under the bed the shower had a used soap in it and the toilet seat was broken horrible hotel to stay in never again
Stayed 1 night in Jan 2022

2/10 Terrible

Cathalean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Pictures on the website do not match the reality of this hotel.. no lounge area.. locks did not work had to get help just checking dropped our stuff and left for the game came back and went into our rooms checked sheets dirty.. and there was a dead bed bugs and several live ones crawling around..went to the desk to check out immediately only gave a deposit back.. desk clerk Reid used to go and check it out said she believed us another guest says he had bed bugs in his room but for ride of them .. then we notice a room full of mattresses that you can see from the outside of the building terrible I will be filing a complaint with BBB.
Stayed 1 night in Dec 2021

2/10 Terrible

Lynn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont ever stay there, its dirty and they are not very friendly.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible don’t go
It a lot of patch jobs, rooms are gross and disgusting. Be better to just burn it down honestly.
Stayed 1 night in Dec 2021

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Do not stay here. Place looks awful and is in poor condition. Building is beat up. This hotel seems to be a grounds for drugs and violence. After seeing our room, we refused to stay here. You’re better off spending 100-120 bucks and staying at Quality Inn.
Stayed 1 night in Dec 2021

2/10 Terrible

DWIGHT

Disliked: Cleanliness, property conditions & facilities
Dust hanging from the ceiling. Walls were not even flush with the floor. Bathtub had a mat that was filthy. The sign outside said $39 and up and I was charged $53. How could it have been worse? Do not ever stay here!
Stayed 1 night in Dec 2021

6/10 Okay

Keonna

Stayed 1 night in Dec 2021

4/10 Poor

Travon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I didn’t receive any towels and I haven’t received my refund yet.
Stayed 1 night in Dec 2021

6/10 Okay

Keonna

Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Most disgusting place i have ever seen
This was the nastiest place i have ever been in. My son and I walked into our room and the door barely shut. The batroom had a trashed vanity and lota of stains. The shower waa disgusting. Walked into the rest of the room and the paint qas falling off the walls, stains on the walls and the baseboards had mold and stains ln them. The box springs had tons of stains on them. I pulles back the comforter and the sheets were dirty. We immediately went back and told the lady we could not stay in conditions like that. She voided our transaction and we stayed somewhere else.. i am not sure how they are even allowed to be in business. DO NOT STAY HERE!
Stayed 1 night in Dec 2021

2/10 Terrible

Steve

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and dirty. The building needs a lot of updates. One of our rooms had a hole in the ceiling in the shower. Dirty sheets. Would not go back.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a joke
Found drug paraphernalia and the sheets were dirty. When I called the front desk she said she would bring new sheets to us.never did. When I mentioned it to the owner the next morning he got irrate with me and kicked us out. The place is a joke.i do NOT recommend it. EVER!!!
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad deal
Would never stay at Arrowhead inn bad place to stay. Nothing good about it all.
Stayed 1 night in Dec 2021

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t believe this place is allowed to be open. Absolutely filthy. The close proximity to the stadiums is the only positive thing about the hotel. We slept in our clothes on top of the covers because we couldn’t bear to lay in the sheets. Couldn’t shower in the nasty bathroom either. Which was fine because they don’t provide towels. Just gross.
Stayed 1 night in Dec 2021