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Reviews of Royal Nine Resort Kanchanaburi

3 out of 5
Royal Nine Resort Kanchanaburi
268/1 River Kwai, Kanchanaburi

Reviews

6.2
Rating 10 - Excellent. 4 out of 39 reviews" "
Rating 8 - Good. 11 out of 39 reviews" "
Rating 6 - Okay. 12 out of 39 reviews" "
Rating 4 - Poor. 7 out of 39 reviews" "
Rating 2 - Terrible. 5 out of 39 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remembrance weekend
Absolutely awful place. Nothing like the photos. Nobody to meet us and check us in! We had to find our own rooms and assume the rooms were for us. Didn't see any staff in three days. No service or cleaning of any kind. No clean towels, coffee replenishment,beds made - Nothing!! Pool was like a muddy river. Overall a disgrace and Hotels.com should look into this and verify the state of hotels they allow in their website
Stayed 3 nights in Nov 2023

6/10 Okay

CeAjaye

Stayed 2 nights in Jul 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

2/10 Terrible

Napakamol

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were iver booked. Superior pool access was disgustingl. Rooms dirty. Next day room not cleaned. Overall 1 out of 10
Stayed 3 nights in Feb 2023

4/10 Poor

Neil

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
From check in to check out never saw any staff. Had to leave the key on reception desk as nobody about. The pool was not full and in need of several repairs. Broken tiles in the pool which caused my daughter a large cut to her foot.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
The only good thing about this place was the Location. I don’t won’t to say to much bad things as I would be here all day. Try other hotels near by..
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Check in has dogs rooming around smells like dogs need a bath.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from pongsakorn on 18 May 2019
Thank you for coming

2/10 Terrible

Laurent

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty the swimming pool is ugly the room is OK but not the bathroom dirty dirty dirty !
Stayed 2 nights in Feb 2019
Response from pongsakorn on 3 May 2019
The hotel resolved as soon as possible.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, room comfort
Nice little gem!
A great place with spacious room. The pool could do with a refurbishment as there are a few loose tiles. The staff were fantastic and helpfull too.
Stayed 3 nights in Aug 2018
Response from pongsakorn on 14 Sept 2018
Thank you for coming.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2018
Response from pongsakorn on 1 Jul 2018
thank you for feedback.And we will improve.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and service but beware of tourist traps
The staff were friendly and helpful during our stay and the room was large and comfortable. Room floor was slightly dirty but overall the stay was still comfortable. Beware of the recommendations made by the owner as he will recommend (and upsell) eateries that are owned by his friends rather than recommending what is truly good in the area.
Stayed 2 nights in Jun 2018
Response from pongsakorn on 12 Aug 2018
Thank you for coming.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay .Room was spacious and next to the swimming pool.Great location .I will continue to go back
Stayed 2 nights in Jun 2018
Response from pongsakorn on 12 Aug 2018
Thank you for coming.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel room was large and clean, and the AC worked great. Very hands off staff, nobody at the desk for most of the night. The pool was awesome, very relaxing on a hot day.
Response from pongsakorn on 17 May 2018
Thank you.

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
I loved the area, loads to see and do on the doorstep. Close to the river and walking distance to the bridge. The pictures are an accurate depiction of the hotel. Aircon - absolutely necessary! The not so great points: The pool was a bit like a tepid bath, The guy on reception spoke no English but he did call the boss to translate so all good. Nights are loud.... If you don't plan on partying, take earplugs!
Response from pongsakorn on 17 May 2018
thank you.

4/10 Poor

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel, better in area
No greeting on arrival, person at reception wasn't expecting us, no help with bags and two young children. No restaurant and bar like in some photos.
Stayed 2 nights in Jun 2017
Response from pongsakorn on 28 May 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
very nice room (401), though reception area was not confidence inspiring. Good location. Staff speaks very little English.
Stayed 2 nights in Jun 2017
Response from pongsakorn on 15 Mar 2018
Thank you for your feedback

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Staff not very helpful.
At the lobby there were two dogs blocking the entrance. One of them was pretty agressive and almost bit my child. Only one person spoke English and had to be called by phone to help us. The room was clean, spacious but did not have the two double beds we booked online. It had a king bed and a large squared sofa. The lady in charge of housekeeping never brought sheets for the sofa, just gave us a dirty comforter to put on by ourselves and and left. No soap in the bathroom, not enough hangers on the closet. It was hard to ask for assistance since no one spoke English. No food, no breakfast available. Yet the staff were eating on the dinning table at the lobby.
Stayed 1 night in Jun 2017
Response from pongsakorn on 15 Mar 2018
Thank you for your feedback

6/10 Okay

James

Liked: Cleanliness, staff & service
Way to noisy at night
Small resort not to far from train station. Nice small pool. Quiet enough during the day but on the Saturday night we stayed a band started up, what felt like right under my 3rd floor room at approx 9pm and shook the building with their way to heavy bass (so called music) and didn't stop til 2am. I had to be up at 5am for our day trip so had very little sleep. Would not stay there again.
Stayed 2 nights in Jun 2017
Response from pongsakorn on 28 May 2018
Thank you for your feedback

6/10 Okay

steve, english

Disliked: Cleanliness, staff & service, property conditions & facilities
Trying hard but not there.
Some dirt still present after 6 night stay. Reception unattended alot. Same duvet cover all week. Same marks in the same place. Loud music from rear of building till 1 in the morning every night.
Stayed 6 nights in May 2017
Response from pongsakorn on 15 Mar 2018
Thank you for your feedback

4/10 Poor

Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
For the young
As they say you get ehat you pay for. This hotel is ok except for non english speaking staff and the night club next door. Sleeping between 8pm and 1am is impossible. Shame really as location good. Probably better off as backpackers place.
Response from pongsakorn on 28 May 2018
Thank you for your feedback

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value
Good location, the pool is a life saver!
Response from pongsakorn on 28 May 2018
Thank you for your feedback

8/10 Good

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms and owners
This place is very nice. The rooms are large and comfortable and the owners friendly and inviting. Only downside was the noise from a pub/club up the street. Try and get one of the back rooms away from the club side and you'll be fine.
Response from pongsakorn on 28 May 2018
Thank you for your feedback

2/10 Terrible

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel fermé
Chambre payée via votre site par CB à notre arrivée hôtel fermé, à l'abandon et propriétaire d'après les locaux en prison. Nous avons dû trouver er ré payer un autre hôtel.
Stayed 3 nights in Feb 2024

2/10 Terrible

NAOKI

Liked: Cleanliness
Disliked: Staff & service
チェックイン対応がひどすぎる
ホテルの玄関は鍵がかかっていて、フロントには誰もいない。ドアの張り紙に電話番号が記載してあったが、かけてもなかなか出ない。やっと通じたと思ったらちょっと待ってくれといったまま30分以上連絡なし。 やっとのことで勝手口のような入口を指示され、部屋番号を確認して入室するまで40分以上待たされた。フロント係は姿を見せなかった。
Stayed 1 night in Jan 2024

8/10 Good

Mads

Stayed 1 night in Nov 2022

6/10 Okay

FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABANDONADO Y DECEPCIONANTE
LA HABITACION ESTA BIEN UN POCO DEJADA...EL SERVICIO MUYNMALO NUNCA HABIA NADIE EN RECEPCION EN 3 DIAS 3 NOCHES NO LIMPIARON LA HABITACION NI CAMBIARON LAS SABANAS NI TOALLAS SE LO DIJE A UNA DE LAS CHICAS QUE SUPUESTAMENTE TRABAJABA ALLI 2 VECES Y NUNCA LIMPIARONA... LES TUVE QUE PEDIR PAPEL HIGIENICO Y AGUA PORQUE TAMPOCO LO TRAJERON... EL PROBLEMA QUE LA GENTE QUE SUPUESTAMENTE TRABAJA ALLI ...EL EL MISMO HOTEL UN ANEXO TIENEN UN NEGOCIO DE LIMPIEZA Y CORTE DE PELO DE GATOS PERROS...Y ESTAN MAS CON ESTA LABOR QUE EL.HOTEL...Y ALGUNAS DEJAN PERROS ALLI EN UNA ESPECIE DE HABITACIONES ADECUADAS PARA ESTOS ANIMALITOS...Y 2 DIAS SIN PODER DORMIR POR LOS AULLIDOS DE ALGUN PERRO... EN DEFINITIVA BASTANTE MAL Y DECEPCIONANTE Y ES UNA LASTIMA PORQUE LA HABITACION ESTA BIEN Y EL BAÑO PERO BASTANTE ABANDONADO... NO VOLVEREMOS A ESTE SITIO... GRACIAS
Stayed 3 nights in Mar 2022

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from pongsakorn on 2 Aug 2019
Thank you for coming.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bon hôtel avec piscine entretenue, chambre propre, personnel accueillant, patron très sympa, un des premiers à avoir ouvert un hôtel à kanchanaburi en 1990, il connaît tous les bons plans du coin. Seul bémol, le deuxième lit pour mes enfants était un canapé lit inconfortable...
Stayed 1 night in Jul 2019
Response from pongsakorn on 2 Aug 2019
Thank you for coming.

8/10 Good

KwangSup

Liked: Cleanliness, staff & service, room comfort
피자가 맛있는 저렴하고 깔끔한 호텔_추천.^^
시설은 깔끔한 편이었습니다. 대신 3성급 호텔 답게(?) 편의시설은 좀 부족한 편이구요. 욕실이 크지만 샤워커튼이나 이런 건 없습니다. 물론 비누, 칫솔, 치약 없습니다. 다 준비해 가셔야 합니다. 대신 이 호텔의 가장 큰 장점은 1층 식당이 대박 맛있다는 점입니다. 화덕 피자를 그 자리에서 직접 구워서 내오는데 맛이 일품입니다. 파스타 역시 만만치 않구요. 콰이강의 다리로 가는 길목에 있어서 위치도 나쁘지 않습니다. 대신 수영장이 좀 지저분하고 작은 편인데.. 이만한 가격에 수영장까지 있다는게 대단하죠..
Stayed 2 nights in Dec 2018
Response from pongsakorn on 24 Jan 2019
Thank you a lot.

6/10 Okay

anyaok, paris

Hôtel bien situé
Nous avions demandé une chambre pour 3 mais n’avions qu’un lit et 2 serviettes et 2 oreillers à l’arrivee . La piscine est agréable mais manque d’entretien .
Stayed 2 nights in Aug 2018
Response from pongsakorn on 9 Sept 2018
Thank you for coming.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de 3 nuits en famille Juillet 2018
Hôtel bien situé. Chambre spacieuse avec petite terrasse donnant sur la piscine. Bouteilles d'eau fournies tous les jours. Ménage quotidien. Personnel très serviable et agréable. Mon fils a eu un ennui de santé et le responsable de l'hôtel a été d'une aide précieuse pour nous emmener à l'hôpital et nous aider pour permettre sa prise en charge. Le principal point négatif est le bruit nocturne. Cela ne nous a cependant pas dérangé outre-mesure.
Stayed 3 nights in Jul 2018
Response from pongsakorn on 12 Aug 2018
Thank you for coming.

6/10 Okay

Joachim

Liked: Cleanliness
Discothèques juste à cote
Stayed 1 night in Jul 2018
Response from pongsakorn on 12 Aug 2018
Thank you for coming.

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Ok poolområde. Venligt og hjælpsomt personale. De taler dog ikke så godt engelsk, men det gik fint alligevel. Ejeren hjalp med udflugter.
Stayed 4 nights in Jan 2018
Response from pongsakorn on 17 Mar 2018
Thank you for your feedback.

6/10 Okay

Nicklas

Liked: Cleanliness, property conditions & facilities
Hotellet var bra MEN det ligger granne med en nattklubb som gör det svårt att sova fram till klockan 2-3. Engelskan gjorde det svårt att checka ut innan klockan 08:00 även om vi meddelade att vi skulle checka ut klockan 06:00. Fick återvända till rummet och ringa personalen och efter överenskommelse kunde vi lämna rumsnyckeln på rummet. Med det sagt så var maten på deras restaurang god och personalen trevlig. Närområdet gav dock avsmak där det fanns väldigt många krogar och avsaknad av ”det riktiga” Thailand.
Stayed 3 nights in Dec 2017
Response from pongsakorn on 17 Mar 2018
Thank you for your feedback

6/10 Okay

Therese

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ett billigt och prisvärt hotell
Hjälpsam personal. Stort rum med balkong ut mot poolen. Inte så mysigt. Helt ok.
Stayed 1 night in Jun 2017
Response from pongsakorn on 28 May 2018
Thank you for your feedback

6/10 Okay

Verified traveller

Response from pongsakorn on 28 May 2018
Thank you for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Response from pongsakorn on 28 May 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from pongsakorn on 28 May 2018
Thank you for your feedback