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Reviews of Protea Hotel by Marriott Kampala Skyz

3.5 out of 5
Protea Hotel by Marriott Kampala Skyz
1 Water Lane, Naguru, Kampala

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 60 reviews" "
Rating 8 - Good. 10 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 4 out of 60 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience and really very good delicious breakfast fast and I like stuff services thank you for making my stay wonderful.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night they had a band that cranked up the amplifier so loud you couldn't hear yourself think inside the room. I had to move to get away from the noise. Otherwise, this is a spectacular hotel in Kampala with great views.
Stayed 3 nights in Jan 2024

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John Sengendo
Great stay at this hotel, it exceeded my expectations. Food was great, services where on point
Stayed 9 nights in Nov 2023

4/10 Poor

Linda

Stayed 5 nights in Nov 2023

10/10 Excellent

Bryan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rajesh

Stayed 4 nights in Aug 2023

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Brian on 6 Sept 2023
Dear Mr. Patel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this poor service delivery is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regardsBrian MukiibiActing Front Office Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Quintin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
Stayed 1 night in Aug 2023

10/10 Excellent

Rosette

Stayed 5 nights in Jul 2023

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Highly recommended!! Hotel is beautiful, wonderful views of Kampala and clean. There were events going on each day - conferences, weddings, engagements, comcerts. Staff is attentive!
Stayed 7 nights in Jun 2023

2/10 Terrible

Elite

Business traveller
Disliked: Property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

CHARLES

Stayed 5 nights in Apr 2023

10/10 Excellent

Christine

Stayed 21 nights in Jan 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick up and drop off from Airport to hotl was really terrible. Driver was really speeding and we felt very unconfrotable. I told driver several of time to slow down.Very bad driving.
Stayed 4 nights in Nov 2022

6/10 Okay

Yedidyah

Stayed 6 nights in Oct 2022

8/10 Good

Mariam

Liked: Staff & service, amenities, property conditions & facilities
The staff were helpful and welcoming I enjoyed my stay but my Marriott Bon voyage points have not been updated to my account
Stayed 11 nights in Aug 2022

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel with lovely views
Lovely large suite & comfortable bed. Very friendly staff. Restaurant & terrace bar had good & tasty food options & some great entertainment during our stay. Reception staff were very helpful & friendly. Would stay here again & happy to recommend the Protea Skyz Marriott hotel Kampala, Uganda
Sitting room in Executive Suite
Pool area around the Terrace Bar
A vegetarian option for lunch
Great entertainment by Urbansoul
Stayed 1 night in Aug 2022

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here with high hopes after an unpleasant experience at another area hotel. The pros here are many! The staff and service for the most part were incredible. The rooftop bar and restaurant (99) was amazing and I felt very welcome and well taken care of by housekeeping, breakfast staff, room service, laundry, etc. etc. They were all phenomenal. I must say that Isma, Denis, and Julius were especially stellar, as was Moses at the front desk. The hotel is beautiful and modern, but one thing I found a bit odd is that there is no climate control (or if there is, it wasn't on) in the lobby and restaurants. The temperatures were very hot and muggy, so I just felt generally uncomfortable in the public areas, which meant I rarely left my room (where the AC was amazing!) The most disappointing aspect of my stay was that I had stayed here just two weeks ago and had a very loud room on the front of the hotel and before I left the USA I called and requested a room that was NOT on the front side. The noise from the construction just across the fence with a concrete mixer running 15 hours a day and saws and hammering and etc etc is enough to make you crazy. When that isn't the issue, it is the parking garage where car alarms go off all hours of the night and the people that gather downstairs and outside can be heard as if they are in the room with you. The room I got was in the same block, one floor higher. I asked about it and was told "I am above the noise".
Stayed 6 nights in Jul 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was comfortable, clean, and modern. Staff were incredible in every sense. The room I had was very near the front gate on the street side and the level of noise from car alarms going off, guests coming and going, people gathering below my balcony was not the fault of the hotel, but did make it hard to relax at times. No doubt its a beautiful property. Amazing views. Spotless. Next time I will ask for a room further from the entrance. It is more expensive than equally nice hotels in Kampala.
Stayed 1 night in Jun 2022

10/10 Excellent

Thomas Jason de

Stayed 1 night in Jun 2022

10/10 Excellent

mary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff are very respectful and approachable. Very clean room, spacious, the beds are very comfortable, good breakfast.
Stayed 3 nights in Jun 2022

10/10 Excellent

Clinton, RESTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, my stay exceeded all expectations. The location, the property, the staff, the food, the rooftop bar… I cannot wait to return. Highly recommended!
Stayed 1 night in May 2022

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy and can’t stay at the pool because of weddings.
Stayed 6 nights in Nov 2021

6/10 Okay

KEITH B

They need to hire more staff, service is okay but so slow
Stayed 1 night in Nov 2021

8/10 Good

Dia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at the top is really nice, the hotel is vibrant and always busy, the food is good and the service is great, it gets a bit noisy on weekends but it’s ok, I highly recommend the hotel
Stayed 7 nights in Nov 2021

8/10 Good

Arshnee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Upgraded to executive suite with fantastic views of Kampala. Very spacious comfortable room, a good gym, food was delicious and everyone very helpful. The downside was the internet, which was not stable and at times the bandwidth low (<1Mb) and I never had a hot shower my entire stay. The water was lukewarm.
Stayed 7 nights in Sep 2021

10/10 Excellent

Ahmed

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reservations Team on 6 Sept 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

8/10 Good

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Reservations Team on 6 Sept 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

6/10 Okay

Yunus

Liked: Cleanliness, room comfort
Disliked: Staff & service
Expect average
Room service unresponsive Food is meh, stick to breakfast Wednesday night WiFi maxes out at .5mbps
Stayed 2 nights in Dec 2020
Response from Reservations Team on 7 Dec 2020
Dear Yunus, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for staying with us and taking time to write back, we take your feedback very seriously. Please note that your concern has been forwarded to the responsible departments. We will do our best to serve you better on your next visit. Look forward to welcoming you back. Best Regards Brian Mukiibi Head of Reservations

10/10 Excellent

anthonyW, Nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and the room was well appointed, The neighbourhood was safe and suitable for my morning walk
Stayed 1 night in Mar 2020
Response from Krishna on 19 Mar 2020
Dear Guest, Greetings! Thank you for your feedback. We look forward to Welcome you back. Warm Regards Krishna Sharma Front Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Krishna on 19 Mar 2020
Dear Guest, Greetings of the day! Thank you for taking the time to give your response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Krishna on 19 Mar 2020
Dear Guest, Greetings! Thank you for your amazing response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 Excellent

Elujoba, Indianapolis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All workers are of nice conduct ..everything nice
Stayed 2 nights in Feb 2020
Response from Krishna on 20 Feb 2020
Dear Guest, Greetings! Thank you for staying with us and your response, we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered and I am sure to share this feedback with the entire team. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best of all
this hotel makes everything you ever need to do so easy, you never have to move luggages yourself, help is always a call away.. staffs are well trained friendly and nice
Stayed 2 nights in Jan 2020
Response from Krishna Sharma on 20 Feb 2020
Dear Guest, Greetings! Thank you for staying with us and we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered however your feedback just makes us better. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the staff service is completely poor facility of such quality. for a marriott managed hotel i expected much better . for staters the hotel must consider separating guest services and general information from the check in desk. as it is , the place is always overcrowded and staff overwhelmed . it makes the quality of checking in very slow. staff forget request for service when you call to request for things.
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worthy of the Marriott brand
Service is terrible. I had a paid booking for a room for 3 people and they gave us a room with a single bed, and gave us the option of paying extra for another bed or sleeping on the floor. At the restaurant they don’t like it if you order a la carte, and try to force you to have the buffet dinner. Protea Marriott Entebbe is much better
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Team Protea Hotel by Marriott® Kampala Skyz on 29 Oct 2019
Dear Guest, Thank you for taking you valuable time to review us. Would be very pleased to serve in near future soon. Thank you. Kind regards, Team Protea Hotel by Marriott® Kampala Skyz

2/10 Terrible

JC

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After 5 visits I wont be back.
I got locked out of my Room daily. Every time I left my room I had to reprogram it. Nobody knew about my presence at the hotel and got calls to ask If I am in my room. They still do not have a gym after 2 years. From $120 - $180 in the same time period.
Stayed 3 nights in Aug 2019

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from charity on 29 Apr 2019
Thank you Mohammad for taking your time to share with us your fabulous experience at Skyz Hotel. We look forward to hosting you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Johnson on 7 Mar 2019
Dear Guest, Thank you for the wonderful rating. It is evident that you enjoyed your stay with us. We are looking forward to welcome you back at Skyz Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, very clean rooms, friendly staff.
Stayed 2 nights in Feb 2019
Response from Johnson on 18 Feb 2019
Thank you for taking time to write the feedback. We are glad that you had a splendid experience and that you enjoyed the amazing views and our very clean rooms. We are looking forward to welcome you back at Skyz Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Linda on 7 Dec 2018
Good day, Thank you for your feed back. We are looking forward to hosting you again to Skyz Hotel.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skyz thumbs up
Always pleasant here
Stayed 2 nights in Oct 2018
Response from charity on 14 Nov 2018
Thank you so much. It is always a pleasure hosting you!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skyz kampala
New hotel, excellent service.
Stayed 2 nights in Oct 2018
Response from charity on 7 Nov 2018
Dear Andre, We would like to thank you for taking your time and rating us as per your experience. Thank you for your fabulous feedback. We look forward to hosting you again in the near future and we assure you of continued excellent service. Regards Charity Kukundakwe Reservations Agent.

10/10 Excellent

Sue, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and facilities would definitely return
I had a lovely stay over 11 nights. Expedia had provided me with incorrect details at the time of my booking however, upon arrival the hotel staff were extremely accommodating and helpful and I was able to stay in the room I had wanted for the duration of my stay at no extra cost! The only bad thing was that our room overlooked the terrace where weddings/events would take place and they were incredibly loud and could go on until the early hours of the morning. Also, we were woken up by a reminder phone call for breakfast every morning and though helpful, it was unnecessary as I rarely venture down for breakfast. Other than this my room was incredibly clean and very spacious and everyone was very helpful. I loved the separate living room. My balcony was huge with a lovely view of the city. I would definitely return. Thank you Skyz for a truly pleasant stay!
Stayed 11 nights in Sep 2018
Response from Steve - FOM on 25 Sept 2018
Good day Sue, Thank you so much for sharing your experience with us through this wonderful review on Expedia. Great to hear you had a comfortable stay with and that you were pleased with the services offered to you by the STAFF. On the part of the noise late at night, we have worked out a way to ensure that the music is stopped early enough and not to cause interruption to our esteemed GUESTS. We look forward to welcoming you back to Skyz Hotel.

10/10 Excellent

Jessica, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view of the city, great food and comfortable bed. Everyone was the friendly the whole stay. Great buffet breakfast as well
Stayed 1 night in Sep 2018
Response from Steve - FOM on 25 Sept 2018
Thank you so much for sharing your experiences with us through this wonderful review on Expedia. Great to hear you had a comfortable stay with us and that you were pleased with the sensational staff and the breakfast buffet. We look forward to welcoming you back at Skyz Hotel

10/10 Excellent

Jenna A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great new hotel in Kampala
really liked the place, would recommend
Stayed 1 night in Aug 2018
Response from Steve on 12 Aug 2018
Good day Jenna, We very much appreciate your feedback and your recommendation. We eagerly look forward to welcoming you back again soon,