Juanillo Beach

All staff are 5 star everyone was very nice and very attentive to the guest. The rooms were huge and very comfortable. Cleaning was good some rooms look like they needed some updates. Air was not working very well and the door to the balcony would not close it was broken.resturants were good but wish they had more options on food for kids. But 5 stars for the all staff again in resturants/pool side and the room service was great! Food was not my favorite part but on the bright side didnt have to pay for that part.

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Staff is amazing. Hands down. But the room smellt really musky, turned out the filter was mouldy, room smelt like air freshener for 2 days, then it went back to musky (our clothes smelt like our room by the end).. beer is the best at the sportsbar, everywhere else its a little water down. Again, staff amazing. I always had enough water and snacks in my room. Was very well treated. Restaurants - buffet is good, and the italian and the steak house, everything else very mediocre. The music is insanely loud at the pool and the beach, all morning and afternoon, definitely not the place to take my elderly mom, but would've been a better vibe with my boyfriend (in our 30s). Over all, I'd give it a 10/10 given the price, but I've traveled to turks and caicos and other islands at 5 star hotels and this wouldn't come close to it. And next time with my mom specifically, I would book an adults only and maybe spend a little more. I would come back here with my boyfriend, though. Next door to us was a family with young kids and we could hear them through the night.. we talked to them and it helped a bit. But hey, sunshine, unlimited drinks, and a huge variety of food, it was a great get away.