- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we first arrived we couldn't get the lobby door open. It was jammed. We called our contact at Isrentals who talked us through pressuring the door open. Then the elevator wasn't working. When we called again, our contact said "Oh like the door wasn't working? I'm not doing anything about it now." My 62 year old husband hauled 5 large pieces of luggage up 5 flights of stairs, uses the code to open the door to find out the apartment is already occupied. My husband took pictures of the apartment as it was. As he was leaving, the people who were staying at the apartment were coming up the staircase (the elevator really did not work) and said they were told they could stay 2 extra days. My husband called our Isrentals contact again who this time did not answer the phone. My husband carried all of the luggage back down the stairs. He then sent the contact a text with the pictures of the apartment being occupied. The contact sent him back a message saying oops, wrong apartment, here's the code for the other apartment on the 5th floor, and no mention about the elevator that was not working. By this time I was able to contact Hotels.com who I had booked the apartment through. After explaining the who scenario to them, they booked us into a nice hotel room where we stayed for the 4 nights I had booked the apartment. I'm glad I booked through Hotels.com. I was mortified at how the rental contact at Isrentals handled our problem.