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Reviews of Jackson Hotel and Convention Center

2 out of 5
Jackson Hotel and Convention Center
1963 Highway 45 Bypass, Jackson, TN

Reviews

5.6
Rating 10 - Excellent. 147 out of 821 reviews" "
Rating 8 - Good. 132 out of 821 reviews" "
Rating 6 - Okay. 150 out of 821 reviews" "
Rating 4 - Poor. 131 out of 821 reviews" "
Rating 2 - Terrible. 261 out of 821 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Jaronica

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was not cleaned. There was hair all the bathroom and in the bedding. There was a dollar general basket on floor 2 and 3. There seemed to be a lot of activity going on around the hotel.
Stayed 1 night in Apr 2024

8/10 Good

AMANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the tv and the faucet the staff quickly took care of me with another room. She was very understanding and nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Maryvonne

Disliked: Cleanliness, staff & service, property conditions & facilities
Filty
Stayed 1 night in Mar 2024

8/10 Good

Leda

Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jan 2024

2/10 Terrible

Ha

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty Place to Stay!!!!
Terrible experience: loud Mexican music playing next to the reception desk; had to repeat what was being asked of me 4x; smoke odor in the elevator; dirty hall way to my room; dirty toilet sheet with yellow urine under cover; shower roller was stuffed with a wash rag; restroom smells like a restaurant; pillows had cigarette smell and wrinkled covers like they were used by previous customers. Didn’t sleep well due to the grossness of the whole room; had to leave at 4 am just to get out of there quickly. WOW!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Chasity

Stayed 1 night in Dec 2023

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
A main elevator is broken. Had to switch rooms due to loud people and broken outlets. That said front desk staff is nice and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

tanquana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Nov 2023

4/10 Poor

Darrell

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No hot water, hotel was dirty and run down
Stayed 1 night in Oct 2023

2/10 Terrible

Asiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived my room had no ac I went to use to restroom no tissue 😐went i tell her I need a new room got one tv didn’t work then I’m walking down the hallway it’s roaches crawling on the wall I got in my room the bed smells like pee so I spray some air freshener tub was flithy I go check out I forget my phone the lady at the desk gets smart with me like I’m lying tells me to shut up she can’t hear I’m not unlocking the door until I have a and she clearly seen my check out and hand her the card with her number on it very unprofessional tried to little girl me nasty attitude I want a refund it was not worth the stay I was treated terrible ! Mixed last HIGHLIGHT in her hair !
Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Stayed 1 night in Oct 2023

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Common areas as well as rooms have a permanent odor and very little was done in the way of cleaning, other than changing linens. My initial room had no lights in the bathroom and no hot water in the shower. Staff was helpful in getting me another room, but it only had intermittent bathroom lighting and lukewarm shower water. The beds and pillows were actually decent, if you only need a place to sleep.
Stayed 2 nights in Sep 2023

4/10 Poor

Sarah

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
I saw a roach, towels and sheets were dirty, little things like straw wrappers in the room, it was gross
Stayed 1 night in Sep 2023

8/10 Good

Kynnedi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2023

6/10 Okay

Lorenzo

Stayed 15 nights in Jun 2023

2/10 Terrible

Melanie

Disliked: Property conditions & facilities, room comfort
Shame on you for rating this fair. It’s a dump and screaming yelling and pounding on doors from 3:30 to 4 am and again at 7 pounding and yelling. Absolutely dump and felt unsafe
Stayed 1 night in Jul 2023

10/10 Excellent

Trevis

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything. Staff is friendly, the rooms are nice. The beds are comfortable. The stay was a 10!
Stayed 1 night in Jul 2023

8/10 Good

Lorenzo

Stayed 15 nights in Jun 2023

2/10 Terrible

JAVIER

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is the worst of the hotels I have ever visited… carpets in the hallways extremely dirty and filthy, garbage and blotches of paint everywhere… the only ice machine in the hotel doesn’t work they send us to the next door hotel (motel 6) to get our ice…. our first assigned room wasn’t clean and look like someone was recently sleeping there… look at pictures… in the second room we found a cockroach in the bathroom, pink mold in the shower and the floor was very dirty… the walls are very dirty… the microwave was dirty and missing a leg… the fridge was extremely noisy we had to disconnect… the towels where old… broken and with holes look at the picture… breakfast was horrendous… DO NOT STAY HERE… although the front desk lady was extremely helpful trying to do her best to accommodate our needs
Stayed 1 night in Jun 2023

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay anywhere else
I booked online because it has a cheaper hotel and thought the title of "convention center" ment it would be alright. Everything is filthy. The obvious never clean rooms. All the towels had stains. The light fixture didn't work at forst until I realized it was unplugged from under a bed. It should have been a sign that the hotel has smoking and non smoking rooms. There was trash under the beds, grim in the shower, and a used cigarette under the chair in our 'non-smoking' room. The TV is like 20 years old with an awful analogy picture. I think the sheets were clean but given everything else it's hard to say for sure. The shower had no working hot water. A chain run motel would be better than this and for less money. Service at the front desk was pleasant and helpful but over shadowed by the condition of the room.
Stayed 1 night in Jun 2023

2/10 Terrible

John

Travelled with partner
Terrible . no soap or soap dish n shower. No garbage can n room.no phone or clock .Terrible towels. No hot water. Sheets looked and felt dirty. Help didn't seem to care.
Stayed 1 night in Jun 2023

2/10 Terrible

Phillip

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the parking & staff. Didnt like the room. Didn't stay in the room. Recieved a refund
Stayed 1 night in May 2023

6/10 Okay

Austazghia

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, nice accommodation the first room we had, had bugs and insects. The second room after complaining about the first was better. They didn’t change the bedding nor did we have fresh towels the entire time we were there so we had to spend our own funds to get needed towels and the free Wi-Fi sucked on the second floor compared to the fourth floor rooms.
Stayed 5 nights in May 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping
We stayed 5 days. Our room was not cleaned at all. Had to go to desk to get sheets and towels. Didn’t even clean toilet or shower.
Stayed 4 nights in May 2023

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness
Shower was dirty and roaches by a broken microwave. Bed was comfortable.
Stayed 1 night in May 2023

2/10 Terrible

Chasity

Disliked: Cleanliness, staff & service, property conditions & facilities
This will never stay at this place never ever again. Overall it’s just terrible
Stayed 2 nights in May 2023

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a bad aperience, homless people outside the lobby, as soon we got there, we didn't even want to go in because everything looks too dangerous and we felt unsafe, so we just went to another area
Stayed 1 night in May 2023

2/10 Terrible

Sonnet

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was dirty. Hair,dirt, and soap scum in shower. Asked for a different room but unfortunately the second bathroom was just as bad. Hot breakfast consisted of toast and stale doughnuts.
Stayed 1 night in May 2023

10/10 Excellent

Tawasky

Stayed 1 night in May 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Tawasky

Stayed 1 night in May 2023

2/10 Terrible

james

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
(Like): Front desk staff was kind and responsive. (Dislike) : Ice machines stayed broken, (I've got asthma) staff and customers hanging at front door smoking, floors nasty in rooms, bathrooms not working properly in room, lots of noise from other rooms during late night hours (waking me up), vending machines taking money (staff nor company owning machines refuses to return my money; one 20oz soda cost me $6.25), breakfast is terrible (only have cereal, waffle, toast, oatmeal) which you fix yourself, and when it's out away in morning (the counters where it's served doesn't get cleaned afterwards. It stays nasty till third shift comes in. Not a good place to stay. I feel I don't have a choice during my travel. Glad I'll never be back this way ever again!
Stayed 1 night in May 2023

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean. Mostly quiet. Good breakfast. Wifi kept going out. Yet a very nice stay! #smokefit.us
Stayed 2 nights in May 2023

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was awesome, short to the point and willing to answer any other questions I had. I didn't like the overwhelming weed smell coming from the doors right in front of the elevator. Furniture definitely needs TLC in the rooms. The entire place definitely needs a face lift.
Stayed 2 nights in Apr 2023

2/10 Terrible

Brian Luke

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was caught off guard. Mold, holes, stain, dirty, illegal drugs everywhere! It’s the worst motel/hotel I’ve ever been in.
Stayed 3 nights in Apr 2023

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old run down hotel, floors were dirty.. rooms looked like they had had an update but it smelt like smoke and weed… definitely not likely to recommend
Stayed 1 night in Apr 2023

2/10 Terrible

Gh

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Mary

Travelled with family
Disliked: Property conditions & facilities, room comfort
Expected Better
I expected a good stay at Jackson Hotel and Convention Center. However, the elevator smelled like pot, the first room I was assigned didnt even have a trash can, and the neighbors were so noisy that I had to request a different room. I was then placed on the third floor next to the elevator, which made noise, as did the people using the elevator in the middle of the night. My room faced traffic on the 45 bypass, so I had to run the air conditioner to drown out the traffic. The room next door had a puppy that woke me up well before I needed to awaken. Suffice it to say, the rating on Hotel.com was misleading, and you truly get what you pay for.
Stayed 1 night in Mar 2023