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Reviews of Clarion Hotel Jackson Northwest

2.5 out of 5
Clarion Hotel Jackson Northwest
541 Carriage House Drive, Jackson, TN

Reviews

6.6
Rating 10 - Excellent. 182 out of 931 reviews" "
Rating 8 - Good. 257 out of 931 reviews" "
Rating 6 - Okay. 215 out of 931 reviews" "
Rating 4 - Poor. 135 out of 931 reviews" "
Rating 2 - Terrible. 142 out of 931 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Veronica

Travelled with family and small children
Good parking, nice room for the price. Was questioned about who was staying in our room by the front desk when we had friends visit us while we were there (it was a group trip & some of us stayed in separate hotels)..
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much larger and nicer on the inside than I expected. Very spacious lobby and rooms. Bed was comfortable and the property was quiet. Lots of dining options within walking distance right off the bypass
Stayed 1 night in Apr 2024

4/10 Poor

Robin

Travelled with partner
Disliked: Cleanliness, amenities
We decided to stay here in spite of the poor reviews because we were in a bind. We had a choice between two 2-star hotels and chose this one. The facilities seems to be still going under renovation as seen in our room where some things were new like the lampshades, but some things were in poor shape like the bathtub. It was not properly cleaned - a used bar of soap was still in the soapdish. The fiberglass tub/shower looked like it had been painted. And it was beginning to peel in several places. It was not a pleasant experience taking a shower in there. sheets and towels were clean. The towels were very thin and flimsy and you could easily use 2 to 3 to dry off after your shower. The desk clerk was friendly enough, but seemed to be more interested in phone calls coming in and people walking through the lobby. Check in seemed to take a long time. I saw references to the hundred dollar deposit in the reviews and sure enough he charged that to my credit card. I’m not sure why though unless they experience a lot of damage from other clients. Definitely don’t stay here unless you’re in a real bind and want to go on the cheap side.
Stayed 1 night in Mar 2024

2/10 Terrible

Mircea

I have a bad experience, staying with this hotel, nasty and dirty, the hallway, the bathroom
Stayed 1 night in Mar 2024

2/10 Terrible

Shelby

Travelled with group
Disliked: Staff & service, property conditions & facilities
I will NEVER stay here!! We walked in and there was literal BUGS crawling on the walls and the floors. It was NASTY.
Stayed 1 night in Feb 2024

4/10 Poor

Del

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked liked the only thing house keeping does is make the bed and refold the towels. It was cheap, but very dirty.
Stayed 2 nights in Feb 2024

8/10 Good

Janon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Had to deep clean room myself. on 2.9.24
The Shower is out dated in room 309 the paint is pealing in shower. Roaches cawling around Fridge and on table. They come out of no where when food is being cooked. The Mircowave still runs the fan even when off. had to unplug. Hair in n sink by door. Had to do a deep clean and santitize the enire Room myself. I have stayed here many times in the past with no problems.
Stayed 1 night in Feb 2024

6/10 Okay

Curlee

Business traveller
Stayed 6 nights in Jan 2024

10/10 Excellent

DANIEL

Liked: Staff & service, amenities
Disliked: Cleanliness
Very interesting older property that has a weird vibe. Seems to be in process of some renovations. Very disgusting carpet throughout building. Would not want to walk barefoot around room.
Stayed 1 night in Jan 2024

8/10 Good

Dorrington

Travelled with family, Business traveller
Liked: Staff & service
It looked like there was some renovation going on, but it was what we needed at that time.
Stayed 1 night in Jan 2024

6/10 Okay

Shekera

Liked: Staff & service
Disliked: Property conditions & facilities
Pleasant staff and easy check-in.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Joshua

Travelled with family
Disliked: Amenities
The stay was good. Staff wasnt too pleasant
Stayed 2 nights in Jan 2024

2/10 Terrible

Gayle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky. Bed was sunk in and worn. Tub dirty. No coffee maker.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
We knew that staying here would not be perfect. The price of the room was cheap so we knew it would have its quirks. But after inspecting FOUR different hotel rooms, it wasn’t worth sleeping there for three nights with a one year old. There was black mold, cockroaches, white powder substance, and water stains in each of the 4 rooms the hotel employee gave us keycards for. Thankfully after the fourth room he gave us our refund.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Although hotel is older it was very clean and I enjoyed how spacious the room was! Check in and out was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Tom, Springfield

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt check in, plenty of parking, big open lobby, spacious room, and many eating options near by.
Stayed 1 night in Dec 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Fine but not really worth the $$
The check in was a shock to know I had to pay an additional 50$ deposit. And then the room was okay but smelled of cats and another order o couldn't identify. The breakfast bar was not as advertised. It was fine but not really worth the extra 20$ when you can go across the street and get waffle house.
Stayed 1 night in Nov 2023

2/10 Terrible

Dawn, Grand Saline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and run down. Not maintained or kept up to date. Very dark and dreary. Staff not welcoming. Bathtub peeling. Wallpaper peeling off of wall. NOT RECOMMENDED!!!!!
Stayed 1 night in Nov 2023

6/10 Okay

Pam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just ok
Looks a lot better in pics . Bed was ok , tiny tv , very outdated place in general . The light in shower is a ceiling fixture and a shock hazard . Very unsafe . We didn’t bother with the breakfast . Would not stay again ! But the Italian restaurant across the street was great . Best part of the stay
Very unsafe , not waterproof!
Tiny for the size room which was pretty big
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

June

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Cedric

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2023

6/10 Okay

Melvin

Liked: Staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

JoAngela

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was not welcoming and was very stand offish. We did not feel welcomed. I opted for the queen suite, and our first room was terrible. The bathtub was peeling and broken, the toilet seat was chipped and broken and the kitchenette had a dead roach on the counter. I called the front desk and the gentleman picked up the phone and immediately hung up before I could say anything, twice. I finally spoke to him and he gave us a different room. This room was better but still bad. It's a smoke free hotel, but the room smelled of smoke, it was dirty, there was a band aid on the wall, holes in the ceiling and the floor. When I called again he said he'd give us another room but wouldn't guarantee that it would be better.
Stayed 1 night in Oct 2023

6/10 Okay

Roy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing. Old and outdated. No USB ports, so bring your charger. Shower leaking. Bugs In room (had to switch rooms). Worst coffee I ever tasted. No contactless payment options. Might as well have stayed at a discount motel, because it wasn’t cheap. Soiled carpet, and dirty windows. Only positives was the Large room with a sofa, and the great location.

4/10 Poor

Reggie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
I had pre-paid my reservation, but they could not process it on the computer so I was required to pay in cash before I was given a key. The bathtub was peeling from paint hotel is in as is condition as the renovating there was no breakfast, which was part of the deal so clearly it was overrated and under delivering.
Stayed 1 night in Oct 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value property had some. Dated stuff but overall very clean and good
Stayed 1 night in Sep 2023

4/10 Poor

tim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and wore out. Parking lot dirty which is an indication of property condition. Hall ways dark, light bulbs out. Bathtub wore out falling apart. Carpet stained, I would suggest you wear your socks. White bed sheets semi clean but had stains and holes. Room furniture wore out and full of damage. Lots of signs taped all over the place with instructions from the staff. Very amateurish.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the cleanest. Stayed for one night, and most likely will not stay again. Needs a lot of upgrades.
Stayed 1 night in Sep 2023

4/10 Poor

Anita

Liked: Room comfort
Disliked: Property conditions & facilities
Not worth it
There is nothing welcoming in the lobby or in the room. The room was dark, only 1 bulb in bedside lamp that hold 2 bulbs. As a senior low light is hard. The room had funnky smelll. One bedside light bulb flickered on off had to turn it off. The other side had no lamp so i moved one from desk. The bathroom was hideous. The tub was peeling, a towel bar was falling off the wall. The showerhead was broken. Water was everywhere. I didnt expect high end at the price point, but it was pretty disgusting. At check, i barely understood the man. When i asked about returning deposit a customer said they wont return it you smoke. The man at the looked bewildered. When i checked the was rude. I wanted her to know i had pulled out the sofa away from wall to retrieve my earring, lots of trash there.
Stayed 1 night in Sep 2023

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Property, Rooms wash horrible will never stay there again and going to tell everyone about that Dame place it need to be condemned I can go on and on talking about that place
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick stop off 40
Quiet hotel but continental breakfast wasn't much. Room was nice but TV was small with bad reception.
Stayed 1 night in Aug 2023

10/10 Excellent

Candice

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay but my room had the smell of cigarette smoke
Stayed 1 night in Apr 2023

2/10 Terrible

Tyson

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very run down and filthy.
Stayed 1 night in Jul 2023

8/10 Good

James g

Liked: Cleanliness, staff & service, room comfort
Lobby looks new But rooms and hallway carpeting is worn and looks look s like it needs to be replaced to match lobby look
Stayed 2 nights in Jul 2023

2/10 Terrible

Demarcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Nina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed ☹️
After searching many locations, I had chose this hotel because it had an indoor swimming pool. The price was quite a bit higher than other hotels but due to the safe location, cleanliness, well known reputation as well as the indoor pool. I had my grandson, 5 years old, for the weekend and I had promised to carry him swimming but unfortunately it had been raining nonstop. So wanting to keep my promise and make him happy I spent the extra money so he could get to swim. The host was very polite upon arrival but unfortunately after paying, I find out after my grandson ran to the pool saying why isn’t there any water in the pool and the host stated the pool was closed, of course already exhausting my options we stayed. My grandson asked repeatedly and could not understand why there was no water in the pool after trying to explain and calm him. So unfortunately this stay was a total waste and disaster.😔
Stayed 1 night in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Dear Guest,We sincerely apologize for the inconvenience and disappointment you and your grandson experienced with the pool being closed. We understand how important it was for you to keep your promise, and we deeply regret that we were unable to fulfill that. Your feedback is valuable to us, and we will work to improve our communication regarding pool availability. Please know that we value your patronage and hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

cheri

Disliked: Cleanliness, property conditions & facilities
Desolate and deserted lobby-no furniture in entire lobby and atrium area-no water in pool or pool furniture-dirty carpet in room-we left and did not stay here
Stayed 1 night in Jul 2023
Response from Hotel Manager. on 19 Jul 2023
Dear Cheri,Thank you for your stay. I’m sorry that we could not exceed your expectations in every way. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

8/10 Good

Rachael

Stayed 1 night in Jul 2023

4/10 Poor

Jacqueline

Travelled with family
Disliked: Staff & service
Someone tried to charge my card a 2nd time to pay for my room. At 1 am 1 night after i had already paid and checked in
Stayed 14 nights in Jun 2023
Response from Hotel Manager on 21 Jul 2023
Dear Guest,We apologize for any inconvenience or confusion regarding the unauthorized charge on your credit card. This is certainly not the experience we want our guests to have during their stay. We take matters like these very seriously, and we will investigate the issue thoroughly to ensure it doesn't happen again in the future.Please rest assured that the security of our guests' information is of utmost importance to us. We have already initiated an internal review to identify the cause of this incident and prevent any similar occurrences.If you haven't already done so, we recommend contacting our front desk or management immediately to report the unauthorized charge. Our team will work swiftly to resolve the issue and ensure you are not billed incorrectly.Once again, we apologize for this inconvenience, and we thank you for bringing it to our attention. We value your patronage and want to assure you that your satisfaction and security are our top priorities. If there's anything else we can assist you with, please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Manager

4/10 Poor

F., WINSTON SALEM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property has a run down appearance. Attempts have been made for some updates to finishes, but bathrooms neglected. Staff is not friendly at all. Felt as if we were an inconvenience to staff. Checked out two days ago - no receipt still.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us. We take guest satisfaction very seriously, and we regret that our staff did not meet your expectations. Rest assured, we will address the issues you raised with our team to ensure improvements are made. Regarding the missing receipt, we apologize for the delay and will promptly provide you with a copy. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Was ok
Had to switch rooms due to the springs popping through the mattress. Hotel isn't bad for the price just need new beds
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 5 Jul 2023
Dear Guest,Thank you for the review. I am pleased that you found a generally nice experience. We regret and are disappointed that we didn't meet your expectations. Our assurance to you is this: Staying with us again will get you a great experience. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.

4/10 Poor

BIRONDA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
FILTHY.. NEED TO BE RENOVATED
It wasn't clean at all.. tube was dirty. had soap scum. I had booked the reservations online drove 9 hrs for family reunion Carpet was filthy.. Had to go out and purchase some cleaning 😌 products just to sanitize and wipe things down.. Wasn't a good experience at.. if i could have gotten a refund i would have paid $50 a nite to stay somewhere else.. Not sure if they where privately owned but i believe Hotels.com need to make visits to some of the hotels.. CLARION HAS LEFT A BAD TASTE IN MY MOUTH.. THE ENTIRE HOTEL NEED TO BE RENOVATED FROM THE TOP TO THE BOTTOM.. NEVER WILL STAY THERE AGAIN..
Stayed 2 nights in Jun 2023
Response from Hotel Manager. on 5 Jul 2023
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Odafi

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 22 Jul 2023
Dear Guest,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 Okay

Scott

Travelled with family
Disliked: Property conditions & facilities
The hotel was in a state of remodel...the air in the hotel was hot, it took FOREVER for the room to cool down ....found some dead cockroaches on the floor of the room....rooms were fairly nice but bathrooms were very dated....couldn't get staff to answer calls or questions when I had a few...5 out of 10 stars
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 29 Jun 2023
Dear Guest,Thank you for your stay. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Poor

sammy

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not satisfied
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 29 Jun 2023
Dear Sammy,Thank you for the review. I’m sorry that your experience with us was less than the best. We’re always working to get better. Our goal is to provide a consistently superior guest experience. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

2/10 Terrible

Tanbinur

Disliked: Cleanliness, property conditions & facilities
Used room . Never cleaned
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 29 Jun 2023
Dear Tanbinur,Thank you for the review. I’m terribly sorry we failed to make a positive impression on you. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.