Title: Hotel Hacienda La Purisima Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda La Purisima Family-friendly hotel with golf course and 24-hour front desk ![Billiards](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/151c2aaf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/633228a5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/79b80215.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/981f4ac1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![BBQ/picnic Area](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/cd4c950d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda La Purisima offers active guests plenty of options - from golf to horseback riding and cycling with bike rentals available. After a day of adventure, the spa tub and bar provide perfect relaxation spots. Past visitors consistently praise the attentive staff. 6.8 ## Popular amenities - Hot tub - Bar - Pool - Room service - Breakfast available - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6526998&PinnedHotelID=6526998&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/cf4e3fa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Kiosko 2 Matrimoniales ### Highlights Individually furnished Individually decorated TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 4 - 2 Double Beds ![Suite Cantinflas | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/ecd47b29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Cantinflas ### Highlights Individually furnished Individually decorated Fireplace TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 3 - 1 King Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/cf4e3fa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Kiosko Familiar ### Highlights Individually furnished Individually decorated TV 3 bedrooms Daily housekeeping In-room safe High chair - 3 bedrooms - Sleeps 9 - 4 Double Beds and 1 Single Bed ![Hacienda 2 Matrimoniales | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/664899d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hacienda 2 Matrimoniales ### Highlights Individually furnished Individually decorated Fireplace TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 4 - 2 Double Beds ![Hacienda Familiar | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/7000000/6530000/6527000/6526998/ea4fc567.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hacienda Familiar ### Highlights Individually furnished Individually decorated TV Daily housekeeping In-room safe High chair - Sleeps 6 - 2 Double Beds and 1 Single Bed ### Hacienda King ### Highlights Individually furnished Individually decorated Fireplace TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 3 - 1 King Bed ### Kiosko King ### Highlights Individually furnished Individually decorated TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 3 - 1 King Bed ### Teatro 2 Matrimoniales ### Highlights Individually furnished Individually decorated TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 4 - 2 Double Beds ### Kiosko Matrimonial ### Highlights Individually furnished Individually decorated TV Private bathroom Daily housekeeping In-room safe High chair - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtlahuaca-De-Rayon-Hotels-Hotel-Hacienda-La-Purisima.h6526998.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtlahuaca-De-Rayon-Hotels-Hotel-Hacienda-La-Purisima.h6526998.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.55323%2C-99.72336&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2MdP9kkIdVybGEh-3yOmnMGKb2Q=) Autopista Toluca Atlacomulco Km. 29, Ixtlahuaca de Rayon, MEX, 50740 #### What's nearby - Ixtlahuaca Cathedral - 7 min drive - 3.8 miles - Universidad de Ixtlahuaca CUI - 8 min drive - 3.3 miles - Bioparque Mexico - 8 min drive - 4.2 miles - El Santuario del Senor del Cerrito - 16 min drive - 3.1 miles - The Cosmovitral - 33 min drive - 23.8 miles #### Getting around - Toluca, Estado de Mexico (TLC-Toluca Intl.) - 54 min drive #### Restaurants - ‪Cafe Luz de Noche - ‬6 min drive - ‪Don Kamaron - ‬6 min drive - ‪Pollos A La Leña Y Asados "César - ‬6 min drive - ‪El Chingon De Chingones - ‬6 min drive - ‪Aquí está el detalle - ‬4 min drive ## About this property ### Hotel Hacienda La Purisima Family-friendly hotel near El Santuario del Senor del Cerrito Located close to Ixtlahuaca Cathedral, Hotel Hacienda La Purisima provides a golf course, a terrace and a garden. Adventurous travellers may like the archery, cycling and horse riding at this hotel. For some rest and relaxation, visit the hot tub. Enjoy on-site activities, such as basketball and volleyball. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a playground and a bar. Other perks at this hotel include: - An indoor pool - Free self-parking - Cooked-to-order breakfast (surcharge), bike hire and an outdoor tennis court - Barbecues, a banquet hall and wedding services Room features All guestrooms are individually furnished, and include amenities such as safes. Other amenities include: - Highchairs and daily housekeeping ## Similar properties ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/107000000/106450000/106446000/106445944/3d18073b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casa Téllez Jocotitlán - Parking included - Free WiFi - Restaurant - Bar 10 Exceptional 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=106445944&PinnedHotelID=106445944&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/116000000/116000000/115997100/115997055/386c3ccb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa La Palma, Jocotitlan Jocotitlán - Pet-friendly - Parking included - Free WiFi [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=115997055&PinnedHotelID=115997055&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/54000000/53140000/53136700/53136675/041a9ee0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Casa de Don Tito, Jocotitlán Jocotitlán - Pet-friendly - Parking included - Free WiFi - Restaurant 9.4 Exceptional 31 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=53136675&PinnedHotelID=53136675&HadPinnedHotel=true®ionId=-1&adults=2) ![Banquet hall](https://images.trvl-media.com/lodging/119000000/119000000/118991400/118991379/53d5a96d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda La Purisima Ixtlahuaca de Rayon - Restaurant [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=118991379&PinnedHotelID=118991379&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: MXN 80 to 150 for adults and MXN 60 to 150 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 18-hole golf course - Archery - Basketball - Bicycle rentals - Billiards/pool table - Golf - Horseback riding/rentals - Hot tub - Indoor pool - Outdoor tennis court - Playground - Volleyball ### Family friendly - High chair - Indoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 4,844 square feet of conference space - Meeting room ### Outdoors - Barbecue grill - Garden - In the mountains - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 floor - 3 buildings - Banquet hall - Built in 1950 - Colonial architecture - Designated smoking areas ## Room amenities ### Bathroom - Shower - Towels provided ### Entertainment - TV ### Food and drink - Limited room service ### More - Individual decor - Individual furnishings - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 80 to 150 for adults and MXN 60 to 150 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hacienda Purisima Hacienda Purisima Ixtlahuaca de Rayon Hotel Hacienda Purisima Hotel Hacienda Purisima Ixtlahuaca de Rayon Hacienda La Purisima Hotel Hacienda La Purisima Hotel Hotel Hacienda La Purisima Ixtlahuaca de Rayon Hotel Hacienda La Purisima Hotel Ixtlahuaca de Rayon ## Frequently asked questions ### Does Hotel Hacienda La Purisima have a pool? > Yes, this property has an indoor pool. ### Is Hotel Hacienda La Purisima pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Hacienda La Purisima? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Hacienda La Purisima? > Check-in start time: 3 PM; check-in end time: 6 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Hacienda La Purisima? > Checkout is at 1 PM. ### Where is Hotel Hacienda La Purisima located? > Located in the mountains, this family-friendly hotel is 2.8 mi (4.6 km) from El Santuario del Senor del Cerrito and 3.4 mi (5.5 km) from Ixtlahuaca Cathedral. The Cosmovitral and Estrella Biopark are also within 32 mi (52 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Hacienda La Purisima Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Location ### 7.8 Staff & service ### 8.6 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 12 8 - Good 14 6 - Okay 11 4 - Poor 6 2 - Terrible 7 ### 2/10 Terrible #### Andrea 7 Oct 2024 Disliked: Staff & service, amenities, property conditions & facilities La "habitación" por la que te cobran $3,600 no lo vale, te pueden cambiar, pero obviamente pagando la diferencia (de la cual no sabes si los precios están correctos, ahí te dicen cuanto hay que pagar más) esta todo muy descuidado, la alberca fría, el pasto súper crecido, el lago sucio, las canchas descuidadas, ni siquiera hay personal que te reciba o te atienda. Lo único bueno fue la señora de la cocina, súper amable cocina rico, fuera de eso, el lugar no es lo que era antes. Las fotos que aparecen no son recientes. ##### Andrea Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Alejandra 19 Aug 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Al ser cliente de Expedia nos dieron habitaciones viejas sin agua caliente, las camas duras los cojines sin relleno, no tienen tina de hidromasaje, la alberca fría. Los costos de las bebidas excesivos. No hay nadie que te atienda, todas las instalaciones viejas, la gerente insultó a una persona de la tercera edad. No asistan nada de lo que ofrecen es verdad. ##### Alejandra Stayed 2 nights in Aug 2024 ### 4/10 Poor #### HOMERO 16 Aug 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Need remodeling ##### HOMERO Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Andrés 7 Aug 2024 Liked: Cleanliness, staff & service, amenities El check in fue todo un problema. De acuerdo con los encargados de Recepción y Gerencia, Expedia no les notificó nuestra reservación, la cual apareció en su sistema hasta que nosotros reconfirmarmos la reservación e incluso iniciamos el proceso de cancelación, no íbamos a pagar nuevamente. La personas del restaurante destacan por su amabilidad y servicio al cliente. Al parecer expedia ofrece habitaciones que están fuera del catálogo de habitaciones disponibles en el hotel, por lo que al parecer lo más recomendable es reservar directamente con el hotel y no por medio de terceros. ##### Andrés Stayed 2 nights in Aug 2024 ### 8/10 Good #### Ezequiel 2 Aug 2024 Liked: Staff & service, property conditions & facilities ##### Ezequiel Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Alberto 29 Jul 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Pésimo servicio desde la caseta de seguridad hasta recepción y gerencia. Llegamos a las 9pm y después de 1 hora seguían sin tener nuestra reserva. No había nadie más que el se de caseta y un ayudante que se pasaron a recepción pero sin la más mínima capacitación para el puesto, gerencia había salido. Cuando regresa la gerente era unasra prepotente y también sin idea. Finalmente después de hora y media hablamos a Expedia para cancelar. Las habitaciones que aparecen como kiosko king y kiosko matrimonial son tan feas que por eso no tienen fotos en la página. La habitación tipo suite según ellos vieja y sin mantenimiento. Aguas que es una mentira total de lugar. ##### Alberto Stayed 1 night in Jul 2024 ### 4/10 Poor #### Paulina 28 Jul 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ##### Paulina Stayed 1 night in Jul 2024 ### 10/10 Excellent #### armando 28 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### armando Stayed 1 night in Jul 2024 ### 4/10 Poor #### Georgina 26 Jul 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities No me gustó que no respetaran el precio de la reservación, al llegar me cobraron más, y las habitaciones les falta mantenimiento, el personal del Reyes súper amables y atentos ##### Georgina Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Julieta Selene 15 Jul 2024 Liked: Cleanliness, staff & service No había agua caliente para balarse ##### Julieta Selene Stayed 1 night in Jul 2024 ### 6/10 Okay #### Hector 16 Jun 2024 Primera cosa mala ustedes anuncian una habitación con 2 camas matrimoniales y una individual y allá dicen que no tienen esa habitación y segundo inconveniente mencionan alberca y no tiene calentador está HELADA el agua y nadie se mete y no sé si tuvimos mala suerte pues estaban los dueños de la hacienda y el personal del hotel nos hacía poco caso, atentos pero obvio las atenciones eran para ellos ##### Hector Stayed 1 night in Jun 2024 ### 8/10 Good #### Arthur 17 Dec 2022 Liked: Cleanliness, staff & service, amenities Es muy bonita la hacienda y los alrededores, la comida muy rica y el personal muy amable. Cuenta con varias áreas verdes y recreativas. Las habitaciones necesitan un poco de mantenimiento, la puerta del baño no cerraba. ##### Arthur Stayed 3 nights in Dec 2022 ### 4/10 Poor #### Ana Valeria 28 Nov 2022 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Ana Valeria ### 10/10 Excellent #### Magaly 17 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The personals were great so friendly ##### Magaly Stayed 1 night in Nov 2021 ### 8/10 Good #### Victor Manuel 3 Nov 2021 ##### Victor Manuel Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Maria del Pilar 4 Oct 2021 Liked: Cleanliness, staff & service, amenities Esta muy recomendable para un fin de semana te la pasas excelente ##### Maria del Pilar Stayed 1 night in Oct 2021 ### 10/10 Excellent #### ESTELA 21 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hoteles.com cambien su tipo de habitación, ya que la que manejan es muy sencilla, el precio registrado es para campamento ##### ESTELA Stayed 2 nights in Sep 2021 ### 10/10 Excellent #### Rosalio Mauricio Aragón 12 Sept 2021 Liked: Cleanliness, staff & service Todo muy bien . ##### Rosalio Mauricio Aragón Stayed 1 night in Sep 2021 ### 8/10 Good #### Pedro Alberto 17 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viaje familiar Nos gustó mucho, sobretodo que el personal era muy atento ##### Pedro Alberto Stayed 1 night in May 2021 ### 8/10 Good #### Verified traveller 9 Apr 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen lugar para relajarte, muy grande con varias actividades para distraerse, habitaciones limpias y con chimenea que puedes usar, muy buena atención, costo de alimentos accesible. Lo único malo es el mantenimiento de instalaciones: no se puede nadar en la piscina porque esta fría, le falta mantenimiento al futbolito y mesa de billar, había una pequeña fuga en la llave del baño y no dieron control del televisor. Volveré a ir espero ya este climatizada la piscina. ##### Verified traveller Stayed 2 nights in Apr 2021 ### 10/10 Excellent #### CARLO 2 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un lugar tranquilo para descansar Un lugar tranquilo para descansar, le falta un poco de mantenimiento, pero en general bien. ![](https://a.travel-assets.com/ugc/hotel-reviews/233CA918B985BA6F59EC5826DFC6B3EDB34E223A1583164952923.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DCDC8D5B70FD445D67E2BCA131262016CFE9504D1583164952946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D153FC28F1B1D066386971228B5C60D84877EA9E1583164953279.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/67A2DE79FA5ED7EDCFB8A6882E063AA4C75021051583164953199.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CARLO Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller 7 Jun 2018 Disliked: Cleanliness, property conditions & facilities, room comfort MUY AUSTERO. PERSONAL AGRADABLE. HABITACIONES MUY MALAS. EL MENU MALO Y FALTA DE ATENCION SUFICIENTE. NO PERMITEN NI TOMAR UN REFRESCO PROPIEDAD DE UNO DENTRO DEL HOTEL SOLO EN LAS PALAPAS , MUY LEJOS Y SIN LIMPIEZA E INCOMODAS. ##### Verified traveller Stayed 1 night in Jun 2018 ### 8/10 Good #### Verified traveller 11 Apr 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Estancia para pasar un tiempo agradable en familia Es un lugar hermoso, tranquilo y con atención amable, sin embargo, necesita mantenimiento, especialmente en los espacios abiertos e instalaciones de las áreas comunes. ##### Verified traveller Stayed 1 night in Apr 2018 ### 6/10 Okay #### Bertha, CDMX 7 Apr 2018 Liked: Cleanliness, staff & service, room comfort #### Linda hacienda para disfrutar de la familia Es un hotel lindo por el concepto de ser hacienda y estar en medio de la naturaleza. No se esperen grandes lujos pero si es cómodo. Me gusto porque te permite tener una real convivencia con la familia y con la naturaleza. Le falta mantenimiento a las instalaciones, pero en general está bien para un fin de semana o pocos días de viaje. Hay poca señalización para llegar, así que vayan con cuidado y no le hagan caso a google maps, porque no te lleva al hotel. Los alimentos estan ok. El agua de la alberca es helada. Deberian de calentarla con fotoceldas sino quieren gastar en gas. En general todos los empleados atienden muy bien. ##### Bertha Stayed 2 nights in Mar 2018 ### 4/10 Poor #### Verified traveller 2 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities El personal estaba muy distraido en la recepción se tardaban demasiado tiempo en atenderte, y sin mencionar en el restaurante, donde nos tuvieron esperando mucho tiempo y la calidad de los alimentos no fue la mejor ##### Verified traveller Stayed 1 night in Mar 2018 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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