Islamic Center NTB

Moved here from another 5 star hotel, Cocana was at another level completely in terms of environment and quality, I enjoyed the stay and would recommend.

Great location! Away from the hustle bustle and close enough to great restaurants, sunset venues and beaches. Note there really isn’t a beach out front but plenty of swimmable beaches close by. We stayed in a pool access room - well worth the upgrade as the rooms towards the front of the hotel lack privacy and exposed to late night music. The chilled pool and terraced restaurant are highlights! Staff are incredibly sweet and friendly. Menu is hit and miss. Order the pork belly and sweet potato fries! Bfast every morning is delicious and good people watching. Seriously best coffee! Double shot lattes. Sleeping was comfortable with nightly turn down service and air conditioned rooms. We left doors open and fan on. Roosters and birds are a nice way to wake up around 5am. They also serve afternoon tea with selection of tea, coffee and light bites complimentary to pool villas.

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…