"Historic hotel with wonderful staff"
I noticed a lot of low star reviews. I'm not sure what the fuss is about. Yes, the hotel is old, it was built in the 1400s, there is only so much they can do! However, both rooms I stayed in were perfectly clean, the sheets, towels, bathroom, everything. My first room, the shower had some water stains but, big deal, that doesn't mean it's dirty. A few nights in I came down with food poisoning from Nando's, I didn't leave my room all day. The staff was very, very kind and brought me some dry toast. The next day they came to check on me and make sure I was ok and if I needed anything. Two nights later, an extremely noisy and disgusting occupant moved in to the adjoining room. This person hacked up mucus and phlegm all night and then snored like a freight train. Later on, another occupant entered the room, just as sick, hacking and dry heaving, and then had EXTREMELY loud 'relations'. After that, the tv was at an obnoxious volume and more hacking. I went down to complain and was immediately moved into a better room. I don't know her name, but the woman with long, white/blondish hair and glasses is a SAINT. She was extremely kind and helped me with anything I needed. I would be happy to stay here again. People should understand that a hotel from the 1400s isn't going to be a modern Hilton or Radisson but, it's better because of it's history, character, and staff.
Traveller from Colorado, USA