Comfort Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Hotel Sailer

4 out of 5
Hotel Sailer
Adamgasse 8, Innsbruck, Tirol

Reviews

8.4

Very good

Rating 10 - Excellent. 308 out of 718 reviews" "
Rating 8 - Good. 291 out of 718 reviews" "
Rating 6 - Okay. 75 out of 718 reviews" "
Rating 4 - Poor. 31 out of 718 reviews" "
Rating 2 - Terrible. 13 out of 718 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Sailer on 24 Apr 2024
Thanks for taking the time to leave a review. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and hope to welcome you back soon!Best Regards,Your Hotel Sailer Team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel well maintained and very central
Stayed 3 nights in Apr 2024
Response from Hotel Sailer on 12 Apr 2024
Dear Paul,Thank you for your feedback! We're delighted to hear that you found our hotel well-maintained and centrally located. We strive to provide a comfortable and convenient experience for all our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!Your Hotel Sailer Team

8/10 Good

Erik

Liked: Property conditions & facilities
Close to the train station walkable to town center Or access to the trolley system. Amazing restaurant
Stayed 3 nights in Mar 2024
Response from Hotel Sailer on 13 Mar 2024
Dear Erik, Thank you for sharing your experience!We're glad you found our hotel conveniently located near the train station and within walking distance to the town center. It's great to hear that you enjoyed our restaurant as well. We hope to welcome you back for another enjoyable stay soon!Best regards,Your Hotel Sailer Team

8/10 Good

Lin YuanPing

Travelled with family
Liked: Staff & service, property conditions & facilities
Near main train station; just that right opp there's a construction site - abit noisy.
Stayed 2 nights in Feb 2024
Response from Hotel Sailer on 19 Feb 2024
Dear Lin YuanPing,Thank you for your feedback!We're pleased to hear that our hotel's proximity to the main train station was convenient for you. Regarding the construction site, we installed noise protection windows so our guests can enjoy a quiet room.We appreciate your understanding and hope that you had an enjoyable experience overall at our hotel.Best regards,Your Hotel Sailer Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay pre flight back home.
Very nice hotel with very comfortable rooms and a memory foam mattress. Great service, lovely restaurant with very nice food. 15 minutes from airport and located on the Old Town area.
Stayed 1 night in Jan 2024
Response from Hotel Sailer on 18 Jan 2024
Dear guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had an exceptional experience during your stay with us.We're pleased to learn that you found our junior suite comfortable and spacious for your family. Being close to the city center certainly adds to the convenience of your stay.We appreciate your kind words about our staff and service. It's always our aim to provide our guests with a pleasant and memorable experience.We look forward to the opportunity of welcoming you back in the future. Should you have any further comments or specific feedback about your stay, please do not hesitate to let us know.Best regards,Your Hotel Sailer Team

10/10 Excellent

tom

Stayed 1 night in Jan 2024
Response from Hotel Sailer on 19 Feb 2024
Thanks for your great review!All the best,Your Hotel Sailer Team

8/10 Good

Ohgi, Minato-ku

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Aimee Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff when the room above us flooded and water came into our room they moved all our stuff for us and transferred us to a bigger room for our final night at no extra cost 5/5stars
Stayed 3 nights in Jan 2024

10/10 Excellent

Takanori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Sailer on 19 Jan 2024
Thanks for your great rating!We hope to welcome you back soon!Best regards,Your Hotel Sailer Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Allan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Hotel Sailer on 14 Dec 2023
Dear Allan,Thanks for your great feedback!All the best!Your Hotel Sailer Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a few nights and was overall happy with the hotel and location (close enough to the main train station to walk, and can also walk to all main sites of Innsbruck). Only thing was that the hotel turned off the ability to control the temperature in the room as it was winter, and so was only on 'heating'. Understandable as it was winter, but as someone who is a hot sleeper it made things a little uncomfortable and so opened the window. But this is a small thing as mainly wasn't in the room, and apart from this a nice hotel choice and friendly staff - plus a good breakfast.
Stayed 2 nights in Nov 2023
Response from Hotel Sailer on 27 Nov 2023
Dear Thomas,Thank you for taking the time to leave a review of your recent stay at our hotel. We're pleased to hear that you were overall happy with your stay and found our location convenient. We apologize for any inconvenience you experienced with the room temperature. Our aim is to provide a comfortable environment for all our guests, and we'll certainly take your feedback into consideration. If you decide to stay with us again in the future, please don't hesitate to let us know your temperature preferences, and we'll do our best to accommodate them. We appreciate your feedback and hope to welcome you back on your next visit to Innsbruck.Best regards,Your Hotel Sailer Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Sailer on 8 Nov 2023
Thanks for your psotivie feedback! Your Hotel Sailer Team

10/10 Excellent

John, Lititz

Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently renovated and the reception area was being renovated. Staff were very attentive and helpful. Location very convenient to main train station and the old city with shops and restaurants was less than a 10 minute walk away. Plus, stay at least two nights and you get the Innsbruck Welcome pass giving you free access to city buses and trolleys.
Stayed 2 nights in Oct 2023
Response from Hotel Sailer on 8 Nov 2023
Dear john,Dear Guest,Thank you for sharing your experience with us. We're delighted to hear our staff were attentive and helpful. It's great to know that you enjoyed the convenient location, close to the main train station and the old city with its shops and restaurants.We are happy to inform you that the renovation work in the entrance area is almost completeAdditionally, it's wonderful that you took advantage of the Innsbruck Welcome pass. We hope you made the most of your time exploring the city with it.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Your Hotel Sailer Team

10/10 Excellent

Raymund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location! Location! Location! The hotel is walking distance to the central station in Innsbruck but far enough to avoid the hustle and bustle of the terminal. So whether you want a trip around town or a day trip to neighboring cities like Munich, and Salzburg, the location of the hotel is terrific. It is also walking distance to Innsbruck's main highlight: Maria-Theresien Street. Employees were welcoming and very knowledgeable about the town so they can provide you tips on how to spend your day in Innsbruck. Breakfast is terrific! You get to eat like a local from Tirol with options of traditional breakfast. The breakfast got me full everyday that i only needed a small snack at lunchtime. So thats a money saver! The structure of the hotel is old fashioned style (i.e. a lot of it was wooden surface and wooden furnitures) so it's easy to hear noises outside and on other rooms. However, they keep it clean and thats more important to me. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Hotel Sailer on 27 Oct 2023
Dear Raymund,Thanks for your great feedback! We happy to hear that you you had a pleasant stay. One of our great benefits is our location and it is wonderful when our guests can take advantage of that. So we're looking forward to welcome you back soon!All the best,Your Hohtel Sailer Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel Sailer
Excellent stay. I liked everything about Hotel Sailer- the location, the friendly & helpful staff, my room, the Austrian atmosphere/culture, amenities etc.
Stayed 2 nights in Oct 2023
Response from Hotel Sailer on 25 Oct 2023
Dear Margaret, We're delighted to hear that you had an excellent stay at Hotel Sailer and enjoyed everything about your experience, from the location and staff to the atmosphere and amenities. It's always rewarding to receive such positive feedback. If you ever plan to visit Innsbruck again in the future, we'd be thrilled to welcome you back. Thank you for choosing Hotel Sailer, and we appreciate your kind words! Best regards, Your Hotel Sailer Team

6/10 Okay

james, masontown

Travelled with partner
Liked: Cleanliness
they turned off the air conditioning saying it isn't used when it is that cool outdoors but in our room the temperature was 80, opening the windows cooled it down but then the street noise with all the drunks was bad
Stayed 2 nights in Oct 2023
Response from Hotel Sailer on 20 Oct 2023
Dear James, Thank you for sharing your feedback from your recent stay. We're sorry to hear that you had issues with the air conditioning and noise during your stay. Your comfort is important to us, and we apologize for any inconvenience you experienced.Regarding the air conditioning, we will address this with our staff to ensure that temperature control is more responsive to guests' needs.Additionally, we understand that street noise can be disruptive. If you decide to stay with us again in the future, please don't hesitate to request another room, and our team will do their best to accommodate your preferences.We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to provide you with a more comfortable experience on your next visit to Innsbruck. Thank you for choosing Hotel Sailer.Best regards, Your Hotel Sailer Team

10/10 Excellent

Jeffrey, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location makes everything easy to walk to. Parking was onsite. Many options to eat.
Stayed 2 nights in Oct 2023
Response from Hotel Sailer Marketing on 16 Oct 2023
Dear Jeffreay,Its good to hear you had a convenient and enjoyable stay with us! We appreciate your feedback regarding the central location, onsite parking, and dining options. Thank you for choosing our hotel!Best regards, Your Hotel Sailer Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Peter, Dobbs Ferry

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hotel Sailer was convenient for my family for a one-night sleepover, close to the railway station as well as to the old city center. We didn’t try the breakfast, as our train went early and the breakfast seemed rather expensive for a family, but for our situation it was what we needed.
Stayed 1 night in Jul 2023
Response from Joschi and Sabine Sailer on 26 Jul 2023
Dear Peter,Thank you for reviewing your stay with us! We're really glad to hear that our hotel's location was a good fit for your family's trip.Regarding the breakfast - we price our breakfast considering the wide variety of top-notch ingredients we use, trying to give everyone a delicious and nutritious start to the day. However, we understand where you're coming from and we'll definitely take your feedback on board.Next time you're planning to stay with us, please contact us in advance. We might be able to provide you with an early breakfast or find a solution that's a better match for your family's needs.Thanks again for picking Hotel Sailer for your stay. We're looking forward to seeing you and your family again soon!

8/10 Good

Cleo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near to train station. Room though small but nice, clean & modern look.
Stayed 1 night in Jul 2023
Response from Joschi and Sabine Sailer on 12 Jul 2023
Dear Cleo,Thank you for reviewing our hotel. We're glad to hear that you enjoyed the central location of our hotel and that you found it to have a modern look. We hope you had an overall pleasant stay in Innsbruck and would be happy to host you again soon.Kind regards,

6/10 Okay

Janet

Stayed 2 nights in Jun 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Jun 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to old town. Very nice reception staff !
Stayed 3 nights in Jun 2023
Response from Family Sailer on 12 Jun 2023
Dear Aaron, thank you for the positive review of our hotel. We're happy that you enjoyed your stay and hope to see you again soon.Kind regards

10/10 Excellent

Mark

Stayed 2 nights in May 2023

6/10 Okay

Brita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent onsite restaurant Room was tiny, had no rack for luggage (it was a double room but I habe no idea how two people would have been able to unpack their bags The deep tub/shower had no mat inside to prevent slipping and no handrail, which makes it very difficult and dangerous to climb out
Stayed 4 nights in May 2023
Response from Hotel Sailer on 25 May 2023
Dear Brita,Thank you for your feedback regarding your recent stay at our hotel. We greatly appreciate your positive comments about our restaurant and location.We are sorry for any inconveniences you experienced during your stay, including the size of the room and the absence of a luggage rack. We understand that these factors may have affected your comfort and convenience. We constantly strive to provide accurate information about our rooms through detailed descriptions and photos during the booking process. We value your input and will continue to improve our communication to ensure that guests have a clear understanding of the room amenities and layout.Your concern about the tub/shower safety is also duly noted. Guest safety is of utmost importance to us, and we will review our current safety measures and make necessary adjustments to ensure the comfort and well-being of our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,Hotel Sailer Team

10/10 Excellent

Sweta

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 1 night in May 2023
Response from Hotel Sailer on 17 May 2023
Dear Sweta!Many thanks for your great review! Its nice to hear that you could enjoy your stay and mentioned the good location of our hotel. We hope to welcome you back soon again!Regards,Family Sailer with team

10/10 Excellent

Bernard, pelham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were just in for 1 night, but everything was very nice and the location was ideal for strolling through the City Center.
Stayed 1 night in May 2023
Response from Hotel Sailer on 17 May 2023
Dear Bernard!Thank you for the great feedback you gave our hotel. Its nice to hear that you positively mentioned our great location and could enjoy your stay for one night. Youre welcome at our Hotel any time soon again. Kind regards,Family Sailer with team

10/10 Excellent

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Stayed 2 nights in Apr 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Bit of construction going on around and also raining during our stay. But conveniently located and perfect short walk to main town center.
Stayed 1 night in Apr 2023
Response from Hotel Sailer on 17 May 2023
Dear George!Many thanks for the great review you gave our Hotel. We are happy to hear that you could enjoy your stay and also mentioned the good location. We hope to see you soon again!Kind regards, Family Sailer with team

6/10 Okay

Trevor

Stayed 3 nights in Apr 2023

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet good breakfast
Stayed 1 night in Apr 2023
Response from Hotel Sailer on 17 May 2023
Dear Janelle!Thank you for your review and the feedback you gave our hotel. We are happy to hear that you could enjoy your stay and mentioned our breakfast. We hope to welcome you back soon again!Regards, Family Sailer with team

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff
Stayed 4 nights in Feb 2023
Response from Family Sailer and Hotel Sailer Team on 28 Feb 2023
Dear Ian,Thank you for reviewing our hotel. We're happy to hear that you had a pleasant stay and appreciated the hospitality of our staff. We hope to see you again very soon.Kind regards

8/10 Good

Jacquie

Liked: Cleanliness, property conditions & facilities, room comfort
I thought the location was great, the ambiance nice but I would say they could use new carpet in the hallways where the rooms are. They were a little dingy. The front desk women were amazing!
Stayed 1 night in Jan 2023
Response from Hotelmanagement on 1 Feb 2023
Dear Jacquie, Thank you for the great review of Hotel Sailer and the lovely words about our reception team! We are glad that you enjoyed your stay and hope to see you again in future.Sincerely,Joschi & Sabine Sailer and the Hotel Sailer Team

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff are friendly and helpful. Room was clean and spacious. Breakfast has nice variety and is available for a generous time frame. Location is perfect - few minutes walk to Golden Roof and other popular attractions, train station and airport bus stop.
Stayed 5 nights in Dec 2022
Response from Hotel Sailer on 29 Dec 2022
Dear Kyle,Thanks for your great review of Hotel Sailer! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Family Sailer and the Hotel Sailer Team

8/10 Good

Sukhwinder

Stayed 3 nights in Dec 2022
Response from Hotelmanagement on 7 Feb 2023
Dear Sukhwinder, many thanks for your positiv review of Hotel Sailer. We really appreciate that you took the time to send us your feedback. Hopefully see you soon again!

10/10 Excellent

Kenneth J

Stayed 2 nights in Nov 2022

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Big rooms
Stayed 2 nights in Sep 2022

10/10 Excellent

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good condition, good rooms, cleanly, had parking and a wonderful breakfast. I didn't like that it didn't have air conditioning!
Stayed 1 night in Sep 2022

10/10 Excellent

H.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel, good size room and seems to be excellent restaurant, but no chance to try it.
Stayed 1 night in Aug 2022
Response from Hotelmanagement on 1 Feb 2023
Dear H.,Thank you for the great review of our hotel!Were sorry that you didnt had the chance to try our restaurant.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Family Sailer and the Hotel Sailer Team

10/10 Excellent

Rafael

Stayed 1 night in Aug 2022

10/10 Excellent

Gaetan, Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Walking distance from FlixBus stop. Well appointed room and very comfortable bed. Walking distance to old town and sites. Very peaceful side street. Cons: Building across is being renovated. Kills the view. :-) Breakfast is on the expensive side.
Stayed 1 night in Jul 2022
Response from Hotel Sailer on 20 Aug 2022
Dear Gaetan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Family Sailer and the Hotel Staff

10/10 Excellent

Kasparas

Stayed 1 night in Aug 2022

10/10 Excellent

Elaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and perfectly located. We had trouble with the AC as our room was extremely hot. Staff solved this by providing a fan. That made things better. Would recommend this hotel!
Stayed 2 nights in Aug 2022
Response from Hotel Sailer on 20 Aug 2022
Dear Elaan, Thank you very much for the complimentary words about your stay and our team. We are very pleased that you were able to enjoy your time with us at the hotel to the fullest. We would be pleased to welcome you again soon!Family Sailer and the Hotel Team

10/10 Excellent

Véronique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the center, is very clean and staff are very helpful. We had a great stay .
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Samantha

Stayed 1 night in Jul 2022

6/10 Okay

JOSE ANGEL MARENTES

Stayed 1 night in Jul 2022