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Reviews of Hyatt Regency Indianapolis

4 out of 5
Hyatt Regency Indianapolis
One South Capitol Avenue, Indianapolis, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1005 reviews" "
Rating 8 - Good. 218 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 40 out of 1005 reviews" "
Rating 2 - Terrible. 54 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trinidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy check in, and the room was as expected. The Eagle’s nest restaurant is a must experience! One of the best restaurants in the area and it’s in the hotel at the very top.
Stayed 2 nights in Apr 2024

6/10 Okay

Olivia

Stayed 1 night in Apr 2024

10/10 Excellent

Dawn, Bridgewater

Travelled with family
Liked: Amenities
Great location in downtown Indianapolis. Valet and luggage service made check-in seamless. We had dinner at the Eagle’s Nest, which was delicious! Views of the city were beautiful; especially the sunset. Would recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Pamela

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
What I liked: Smitty’s professionalism and helpfulness; the room’s bathroom was very nice and clean; and the front desk staff were very professional. What I didn’t like: 1) room was small and dingy — needs updated; hotel must be understaffed as we were brought a luggage cart; however had to load it ourselves and push it around—the gentleman said they don’t do that; also when I called the front desk to ask for a suite they told me my reservation did not allow them to change to a suite; pool bathrooms were not stocked and out of toilet paper and not clean. Truly disappointed. When I was a younger guest this place was almost magical now it is just very disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility, nice rooms and friendly and helpful staff. Would recommend this hotel!
Stayed 2 nights in Apr 2024

4/10 Poor

Evelyn

Travelled with partner
Disliked: Cleanliness
Housekeeping was not the best.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely happy with our stay at this hotel. Fantastic location, easy to walk to many dining options. We realize that parking in the city is limited, however, we were disappointed with the cost to park at the hotel(not owned by the hotel, but by the building), no discount offered, even if you stay at the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The skywalk to Lucas Oil Stadium for a concert is super convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024

6/10 Okay

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I got the wrong room. I paid for a Capital View and we are on the opposite side, we called for valet and they brought the wrong car. I understand they were overwhelmed with the eclipse.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 1 night in Apr 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Leeanne, Cicero

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the family friendly atmosphere and the friendliness of all the staff.
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean hotel and easy to get to Lucas oil by using the indoor walkways.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really friendly and helpful. Convenient to downtown shops and concert venues.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Danine

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay and will definitely stay again next time we are in INDY
Stayed 1 night in Apr 2024

10/10 Excellent

Lora

Travelled with family
Great staff!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

JERI, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Beds and linens were very cheap and uncomfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

moussa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and service. Breakfast was pretty good as well
Stayed 1 night in Mar 2024

10/10 Excellent

Chanel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony!!! The man, the myth, the legend. We had an amazing stay here. Thank you all for your wonderful customer service. This hotel was convenient for everything. We have a 3 month old that’s in stroller, and everything we needed was walkable. Thanks everyone!
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie, Frankfort

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at Hyatt Regency. Many options around is for dinner and activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, however the parking was hard to find and the pool water was a little bit on the cold side even after being in the water for a while. There were a lot of food options, but most of the ones in the hotel closed at noon or shortly afterwards.
Stayed 1 night in Mar 2024

8/10 Good

Heather, Wabash

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bodywash/shampoo bottles in our room were empty, front desk staff the first night were very snooty. Housekeeping staff were VERY POLITE!! Details not clear on free breakfast or not. Website said $47 for valet parking, but it was $59.
Stayed 2 nights in Mar 2024

8/10 Good

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was clean
Stayed 1 night in Mar 2024

6/10 Okay

Marites

Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with how nice this hotel was. It was updated and clean with a courteous staff. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Donovan

Stayed 2 nights in Mar 2024

10/10 Excellent

Taiwo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel at the heart of downtown
Stayed 2 nights in Mar 2024

8/10 Good

Taiwo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly from check-in to check-out
Stayed 1 night in Mar 2024

2/10 Terrible

Marquise

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I haven’t even checked out yet! Being sure to leave a great review with a horrible rating. Let’s start with the fact I couldn’t even have a drink because bar was closed no bartender.! Next I couldn’t adjust volume on my tv.! They gave me another remote which didn’t work so tv was extremely loud.! Even got complaints from neighbors.! Woke up next morning ready to eat breakfast and super rude lady at the desk said nope they are shut down not serving this morning.! Wow! What about my $12 I paid? “It doesn’t show you paid, if you did we will refund it with check out”. Either way horrible stay don’t book this hotel.! Got next door to residence! Not worth the money for no bar or no food.! Or no Phkkin tv.!!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the convenience walking to local resturants
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner wouldnt turn on. Room was extremely hot all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time see taking and was super impressed. Will recommend to anyone and will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent checkin and room
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Genesis

Stayed 4 nights in Dec 2023

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Two restaurants on the property, both had amazing food. Starbucks in the lobby was a plus. Only think i didn't like was the comforter, it was like a duvet in 2 sheets and didn't stay in place while sleeping.
Stayed 1 night in Feb 2024

4/10 Poor

Josip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024