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Reviews of Conrad Indianapolis

5 out of 5
Conrad Indianapolis
50 W Washington St., Indianapolis, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 740 out of 1001 reviews" "
Rating 8 - Good. 162 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

David, Greenfield

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location which is why we stayed there. We chose a corner suite and it was quite disappointing. It's in a major need of an update as the wallpaper and stained carpet takes you back to the late 80s or early 90s. Not what I expected from a Hilton hotel. The elevators were messed up the entire time except for the last morning, On Sunday, we actually had to use the service elevators since all 3 of the others were not functioning. The noise from below is LOUD! On Saturday night, loud cars, motorcycles, etc. kept us up until 2 am. Overall, not a great stay and considering all the other options in downtown Indy, I'd go elsewhere.
Stayed 1 night in May 2024
Response from Conrad Indianapolis on 10 May 2024
Hi, David. Thank you for taking the time to leave us a review. We are saddened to hear that your recent stay was less than exceptional. We take pride in providing an excellent guest experience from check in to check out, and we apologize that we missed the mark. Your feedback helps us improve and we will share your comments internally. We hope we have the opportunity to welcome you back to Conrad Indianapolis for an improved stay in the future.

6/10 Okay

Matthew

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room smelled like weed and the a/c wasn’t getting the room cool. Other than that it was good.
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 7 May 2024
Hi, Matthew. Thank you for taking the time to leave us a review. We apologize for the inconveniences you encountered, that is certainly not how we'd like you to remember your experience. We hope we have the opportunity to welcome you back to Conrad Indianapolis for an improved stay in the near future.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our anniversary had a lovely time.
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 30 Apr 2024
Hi, Ali! Thank you for taking the time to leave us a review and for choosing to have us a part of anniversary celebration. We are so pleased to know that you enjoyed your stay. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was good, but I would like a self-park option.
Stayed 2 nights in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, Garry! Thank you for taking the time to leave us a review. We are pleased to know you enjoyed your recent stay with us and we will share your feedback internally. We look forward to welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, Anthony! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the light fixture and art throughout the lobby and friendliness of the staff. We had a problem with our room not being correct, but the receptionist was able to resolve the issue. I didn't like how the in-room service was a 3 hour wait in the morning for breakfast.
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, Justin! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed exploring the rotating art throughout the hotel and our friendly team. However, we sincerely apologize for the inconveniences with your room and with the long wait times for in-room dining. This is certainly not how we'd like you to remember your experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis for an improved stay.

10/10 Excellent

Shamus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, Shamus! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you received a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis in the future.

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were very polite and attentive. Room was very clean.
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, April! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our fantastic team and well-appointed guest rooms left a lasting impression. We look forward to welcoming you back for another stay at Conrad Indianapolis.

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spot every time I come to Indianapolis
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, Marlon! Thank you for taking the time to leave us a review and for always choosing Conrad Indianapolis. We value you as a guest and look forward to welcoming you back soon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, 5 star hotel
Stayed 1 night in Apr 2024
Response from Conrad Indianapolis on 8 Apr 2024
Hi, Matthew! Thank you for taking the time to leave us a review. We're glad to know that you enjoyed your recent stay and had a 5-star experience. It was our pleasure to host you, and we look forward to welcoming you back to Conrad Indianapolis.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Conrad Indianapolis on 8 Apr 2024
Hi, Rick! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at Conrad Indianapolis.

10/10 Excellent

Mary B. Flynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and close to really great restaurants and nightlife
Stayed 3 nights in Mar 2024
Response from Conrad Indianapolis on 1 Apr 2024
Hi, Mary! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that our prime downtown Indy location left a lasting impression. We look forward to welcoming you back for another stay at Conrad Indianapolis again soon!

10/10 Excellent

Zion

Stayed 1 night in Mar 2024
Response from Conrad Indianapolis on 22 Apr 2024
Hi, Zion! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We look forward to welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Erika, Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having the gallery on site (and Capitol Grille) is unique for such a boutique size hotel.
Stayed 1 night in Mar 2024
Response from Conrad Indianapolis on 1 Apr 2024
Hi, Erika! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and were able to tour the art throughout our property and dine at the Capital Grille. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again in the future.

10/10 Excellent

Marie

Stayed 1 night in Mar 2024
Response from Conrad Indianapolis on 18 Apr 2024
Hi, Marie! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Conrad Indianapolis on 16 Apr 2024
Hi, John! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis.

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. The staff are congenial, helpful, and outgoing. They went out of their way to make everything easy for us. Beautiful view from our room of the Artsgarden. Valet was quick and convenient. The only con would be not being able to go from the parking garage to the hotel. We had to leave the parking garage and go to the entrance to check in.
Stayed 1 night in Feb 2024
Response from Conrad Indianapolis on 26 Feb 2024
Hi, Angel! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We appreciate your feedback and will share your comments internally. We look forward to welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and excellent room
Stayed 1 night in Feb 2024
Response from Conrad Indianapolis on 20 Feb 2024
Hi, Jenny. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay and that our hospitable team and well-appointed guest rooms left a lasting impression. We look forward to welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our view from our room. Ease of getting different places. Highly recommend using the spa
Stayed 2 nights in Feb 2024
Response from Conrad Indianapolis on 20 Feb 2024
Hi, Charles! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Isabelle

Wonderful experience. We upgraded to a suite and had a lovely stay
Stayed 1 night in Feb 2024
Response from Conrad Indianapolis on 12 Feb 2024
Hi, Isabelle! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again in the near future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend the Conrad to anybody visiting downtown Indianapolis.
Stayed 3 nights in Feb 2024
Response from Conrad Indianapolis on 12 Feb 2024
Hello, Justin! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We appreciate you choosing us and hope to welcome you back to Conrad Indianapolis again soon.

6/10 Okay

Tom

Stayed 1 night in Feb 2024
Response from Conrad Indianapolis on 27 Mar 2024
Hi, Tom! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us, but your score indicates that we could do better. We hope we have the opportunity to welcome you back to Conrad Indianapolis again for an improved experience.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Ok but not worth what I paid
The hotel was nice and easy walk to fieldhouse. However for the price I paid not sure it was worth it. Had to try two outlets to get phone to charge as one was loose and sparked. Bathroom sink didn’t drain well. No fan in bathroom which seemed odd. Coffee in room was very good though. Last call at hotel bar was 10:30 which seems early to me.
Stayed 1 night in Feb 2024
Response from Conrad Indianapolis on 5 Feb 2024
Hello, Jennifer. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your stay with us, but your review indicates that we can do better. Our goal is to provide an excellent guest experience, and we apologize we missed the mark. We do hope we have the pleasure of welcoming you back to Conrad Indianapolis again for an improved stay.

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Conrad Indianapolis on 5 Feb 2024
Hi, Julie! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Wonderful service, everyone was super nice and helpful
Stayed 1 night in Jan 2024
Response from Conrad Indianapolis on 22 Jan 2024
Hi, Josh! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again in the future.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Conrad Indianapolis on 30 Jan 2024
Hi, Michael! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

8/10 Good

Andy

Stayed 3 nights in Jan 2024
Response from Conrad Indianapolis on 22 Jan 2024
Hi, Andy! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to Conrad Indianapolis!

8/10 Good

amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Conrad Indianapolis on 19 Jan 2024
Hi, Amber. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to Conrad Indianapolis again soon.

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Conrad Indianapolis on 19 Jan 2024
Hi, Katherine. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us. Our top priority is to provide an excellent guest experience, and we're sorry we missed the mark. We hope we have the opportunity to welcome you back to Conrad Indianapolis for an improved stay.

2/10 Terrible

Angela

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Conrad Indianapolis on 9 Jan 2024
Hi, Angela. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us. Our top priority is to provide an excellent guest experience, and we're sorry we missed the mark. We hope we have the opportunity to welcome you back to Conrad Indianapolis for an improved stay.

10/10 Excellent

Maeves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Conrad Indianapolis on 5 Feb 2024
Hi, Maeves. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 10-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again in the near future.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Conrad Indianapolis on 9 Jan 2024
Hi, Amanda! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us and that we exceeded your expectations. We look forward to welcoming you back to Conrad Indianapolis again soon.

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Conrad Indianapolis on 9 Jan 2024
Hi, Natasha. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your stay but your score indicates that we can do better. We hope we have the opportunity to welcome you back to Conrad Indianapolis for an improved experience.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Conrad Indianapolis on 7 Feb 2024
Hi, Felicia. Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Adele, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Conrad Indianapolis on 18 Dec 2023
Hi, Adele! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Brandt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Dec 2023
Response from Conrad Indianapolis on 18 Dec 2023
Hi, Brandt! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accomodating. Room was lovely. We especially appreciated having housekeeping service every day. This is the first place we have stayed since the pandemic where daily housekeeping was not something we had to request specially. It was wonderful!
Stayed 3 nights in Dec 2023
Response from Conrad Indianapolis on 11 Dec 2023
Hi, Debbie. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We take pride in our hospitable team and beautiful guest rooms, and glad we exceeded your expectations. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Conrad Indianapolis on 30 Nov 2023
Hi, Michael! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and have a 5-star experience. We look forward to welcoming you back soon!

6/10 Okay

Shelley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel classic older but unique. We had some issues with hot water readily available , so maybe updated amenities on that. Other than that it was in a good location and around food and walkable to the Lucas oil, which is why we came to town.
Stayed 2 nights in Nov 2023
Response from Conrad Indianapolis on 30 Nov 2023
Hi, Shelley! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and were able to get around Indianapolis with ease, but we apologize for the inconveniences you experienced. We look forward to welcoming you back to Conrad Indianapolis again in the future.

10/10 Excellent

Blain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful
Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 30 Nov 2023
Hi, Blain! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Conrad Indianapolis on 27 Nov 2023
Hi, Khalid! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 10-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Jennifer, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is so great and hospitable.
Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 17 Nov 2023
Hi, Jennifer! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 17 Nov 2023
Hi, David. Thank you for taking the time to leave us a 5-star review. We are beyond pleased to know that you enjoyed your recent stay. We look forward to welcoming you back to Conrad Indianapolis again in the future.

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice property. Good dining options.
Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 13 Nov 2023
Hi, Sophie! Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your recent stay with us and have a 5-star experience. We're pleased that our prominent downtown Indy location and our on-site restaurants left a lasting impression. We can't wait to welcome you back to Conrad Indianapolis again in the future!

10/10 Excellent

Brad

Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 13 Nov 2023
Hi, Brad! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, well maintained and excellent service!
Stayed 2 nights in Nov 2023
Response from Conrad Indianapolis on 6 Nov 2023
Hi, Leo. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon!

10/10 Excellent

Tracy

Stayed 1 night in Nov 2023
Response from Conrad Indianapolis on 13 Nov 2023
Hi, Tracy! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Brantlee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Conrad Indianapolis on 27 Oct 2023
Hello Brantlee! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 10-star experience. We can't wait to welcome you back to Conrad Indianapolis again in the near future!

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Conrad Indianapolis on 13 Nov 2023
Hi, Michelle! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.

10/10 Excellent

Devin

Stayed 1 night in Oct 2023
Response from Conrad Indianapolis on 13 Nov 2023
Hi, Devin! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us. We hope we have the pleasure of welcoming you back to Conrad Indianapolis again soon.